2010 Volkswagen Jetta Fuel System Diesel Fuel Propulsion System Problems

TRAVELING SOUTH ON HWY 101, 55 MILES NORTH OF SAN LOUIS OBISPO, CA AT AN APPROXIMATE SPEED OF 65 MPH,THE ENGINE LOST POWER, AND THE VEHICLE CAME TO A STOP. THE ENGINE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO PERRY VOLKSWAGEN IN SAN LOUIS OBISPO, CA. THE VEHICLE WAS DIAGNOSED AS A FAILURE OF THE HIGH PRESSURE FUEL PUMP SENDING SLIVERS OF METAL THROUGHOUT THE FUEL SYSTEM. THE SERVICE REPRESENTATIVE STATED THAT THIS WAS NOT AN UNCOMMON ISSUE WITH THE TURBO DIESEL MODEL AND THAT THEY CURRENTLY HAVE TWO VEHICLES IN THEIR SHOP WITH THE SAME ISSUE. WE HAVE ALWAYS FUELED THE VEHICLE WITH LOWER SULFUR DIESEL FUEL IN CALIFORNIA AND HAVE NEVER FUELED THE VEHICLE WITH GASOLINE. VW PREVIOUSLY HAD A RECALL TO INSTALL A "DEVICE" TO PREVENT FUELING WITH GAS NOZZLES FROM THE SERVICE STATION PUMPS. THE SERVICE REPRESENTATIVE INDICATED THAT VW KNOWS OF THE PROBLEM AND WILL FIX THE VEHICLE AT NO CHARGE. WE ALSO HAVE A 2009 VW JETTA TDI THAT EXPERIENCED THE SAME PROBLEM IN JUNE 2014, WHICH WAS REPAIRED AT COMMONWEALTH VW IN SANTA ANA, CA. I AM REPORTING THAT INCIDENT IN A SEPARATE REPORT. IT IS MY POSITION THAT VW SHOULD BE RECALLING ALL OF THESE VEHICLES TO FIX THE PROBLEM BEFORE IT HAPPENS RATHER THAN FIXING ONE AT A TIME AFTER IT HAPPENS; EXPOSING CONSUMERS TO POTENTIAL FATAL ACCIDENTS ON HIGHWAYS. *TR

VEHICLE FAILED AFTER IT WAS DRIVEN 200 MILES POST FILL-UP. THE CAR WAS FILLED WITH DIESEL FUEL IN THE MORNING PRIOR TO COMMUTING INTO ST. PETERSBURG AND BACK TO ST. CLOUD, FL, 206 MILES ROUND TRIP. WE WENT OUT TO START THE CAR AGAIN AND IT WOULD NOT START, AND SAID SERVICE NOW. MY WIFE, WHO DROVE THE VEHICLE DURING THE DAY REPORTED NO POWER LOSSES OR IRREGULAR BEHAVIOR WHILE SHE WAS DRIVING THE VEHICLE. VEHICLE WAS TOWED TO DAVID MAUS VW WHERE THE TECH FOUND METAL SHAVINGS IN THE FUEL FILTER AND DIAGNOSED AS HIGH PRESSURE FUEL PUMP FAILURE DUE TO CONTAMINATED FUEL. WE HAVE RECEIPT FROM FILL UP IN THE MORNING SHOWING DIESEL FUEL PURCHASE. *TR

CAR STALLED OUT AT THE TRAFFIC STOP LIGHT. ALL ATTEMPTS TO RESTART FAILED. CAR WAS THEN TOWED TO THE NEAREST GARAGE. SUBSQUENT TESTED AND DIAGNOSED BY MECHANICS SHOWED FUEL SYSTEM FAILED TO PRESSURIZED. THE MECHANICS SUSPECTED IT MIGHT BE DUE TO FUEL CONTAMINATION. CHECKED RECEIPT TO VERIFY THAT THE PREVIOUS FILL UP (AT THE SHELL STATION) WAS INDEED DIESEL. CALLED THE STATION TO INFORM OF INCIDENT, AND TO INQUIRE IF ANYONE ELSE INFORMED OF SIMILAR INCIDENT; NONE, WAS THE REPLY FROM THE GAS STATION MANAGER. CURRENTLY, THE CAR IS INOPERABLE, AND THE VW DEALER SERVICE STATION RECOMMEND REPLACING INJECTORS, AND ALL THE FUEL PUMPS. *TR

MY WIFE WAS TRYING TO MERGE ONTO A BUSY HIGHWAY AND THE MOTOR DIED. SHE WAS ABLE TO COAST TO THE BREAKDOWN LANE. I FEEL THIS COULD HAVE BEEN A DEADLY HAD IT HAPPENED IN FRONT OF A LOADED GASOLINE TANKER TRUCK OR SOMEPLACE WHERE THERE WAS NO BREAKDOWN LANE OR IN THE HIGH SPEED LANE. THIS SHOULD BE A SAFETY RECALL THAT VW SHOULD TAKE SERIOUSLY. *TR

CAR FAILED TO START WAS TOWED TO HALLMARK VW WHO INFORMED US THAT IT WAS A HPFP FAILURE. RESEARCH SUGGESTS THIS IS AN ONGOING ISSUE AS NHTSA DOES HAVE AN INVESTIGATION INTO THIS ISSUE. AWAITING FUEL SAMPLE FROM ANALYSIS BUT HAVE RECEIPT FROM FUEL IN VEHICLE STATING "DIESEL FUEL". *TR

WHILE DRIVING AT 25 MPH NEAR MY HOME GLOW PLUG WARNING LIGHT CAME ON. STOPPED CAR. THEN RESTARTED AND GLOW PLUG LIGHT STAYED ON. SHORTLY THEREAFTER CHECK ENGINE LIGHT CAME ON. I DROVE THE SHORT DISTANCE HOME AND NOTICED SEVERE LOSS OF POWER. DID NOT DRIVE THE VEHICLE AGAIN AND AT FIRST OPPORTUNITY HAD VEHICLE TOWED TO LOCAL DEALERSHIP. ACCORDING TO DEALER VEHICLE SUFFERED A CATASTROPHIC FAILURE OF FUEL SYSTEM AND NEEDS TO BE COMPLETELY REPLACED; THIS INCLUDES BUT NOT LIMITED TO FUEL RAIL, HIGH PRESSURE FUEL PUMP, ALL PIPES AND HOSES, SUBSIDIARY FUEL PUMPS, AND HIGH PRESSURE CLEANING OF FUEL TANK. VOLKSWAGEN HAS ACCEPTED RESPONSIBILITY UNDER LIMITED POWERTRAIN WARRANTY. *TR

ENGINE SPUTTERED AND QUIT WHILE DRIVING ON THE INTERSTATE AT NORMAL SPEED. WAS ABLE TO COAST TO A STOP SAFELY DUE TO PROXIMITY OF EXIT RAMP. WOULD NOT RESTART. VEHICLE TOWED TO VOLKSWAGEN DEALERSHIP WHERE THEY CLAIMED FUEL CONTAMINATION, RESULTING IN FAILURE OF THE HIGH PRESSURE FUEL PUMP. REPAIRS WERE NOT COVERED BY WARRANTY BECAUSE THEY CLAIMED FUEL CONTAMINATION WAS THE CAUSE. I HAVE THE FUEL RECEIPT FROM THE PREVIOUS FILL-UP WHERE IT SHOWS BP DIESEL WAS USED. I HAVE COMPLETE SERVICE RECORDS AND MAINTAIN THE VEHICLE IN PERFECT CONDITION. THIS IS A SERIOUS PROBLEM WITH THE DESIGN OF VOLKSWAGEN'S FUEL PUMP. *TR

THE CAR'S ENGINE STOPPED FUNCTIONING WHILE DRIVING ON I-80 ON THE WAY TO WORK IN THE MORNING. I WAS IN THE FAR LEFT LANE AND HAD TO USE HAZARD SIGNALS TO PULL THE CAR TO THE RIGHT SHOULDER DURING BUSY COMMUTE TRAFFIC. THE ENGINE GLOW LIGHT INDICATOR AND THE MALFUNCTION INDICATOR LAMP WERE ON DURING THE FAILURE. THE CAR DID NOT RESTART AND A TOW TRUCK TOOK THE VEHICLE TO THE NEAREST DEALERSHIP. METAL DEBRIS WAS PRESENT INSIDE OF THE FUEL PUMP AND FUEL FILTER. *TR

FOUR FAILURES IN FOUR MONTHS.THIS IS A REPEAT FAILURE WITH MY DIESEL FUEL SYSTEM. I PREVIOUSLY REPORTED THE FIRST TWO OCCURRENCES ON THIS SITE. VOLKSWAGEN OF AMERICA HAS NOW REPLACED MY ENTIRE FUEL SYSTEM INCLUDING THE TANK. THIS WAS ONLY AFTER REPEATED REQUESTS AFTER FOUR TIMES TO DEALER FOR SERVICE FOR THIS ISSUE--TOTAL TIME MY CAR WAS IN FOR SERVICE WAS 45 DAYS OVER JULY THROUGH OCT. 19, 2012. I WAS AWARE OF THE FUEL PUMP FAILURE AFTER RESEARCHING GLOW PLUG LIGHT FLASHING TDI AND LIMP MODE IMMEDIATELY UPON THE FIRST TIME THE LIGHTS STARTED TO FLASH ON JULY 6, 2012. I WENT TO DEALER AND THEY COULD NOT DIAGNOSE THE PROBLEM. JULY 17 IT HAPPENED AGAIN THEY FOUND METAL SHARDS IN THE FUEL FILTER AND REPLACED THE FUEL PUMP...I REQUESTED THEY REPLACE ENTIRE FUEL SYSTEM, EXPLAINING TO THE VOA CUSTOMER CARE PERSON THAT METAL SHARDS GO THROUGHOUT THE SYSTEM, DENIED. PICKED UP MY CAR ON JULY 31 (AFTER 15 DAYS IN SHOP). ON SEPT. 17 WARNING LIGHTS/LIMPMODE AGAIN. I AGAIN REQUEST THEY REPLACE ENTIRE FUEL SYSTEM, NO, ONLY THE PUMP IN THE TANK. PICK UP CAR SEPT. 28 (12 DAYS IN SHOP). FOUR DAYS LATER ON OCT. 2, AGAIN WARNING LIGHTS/LIMP MODE. BACK TO DEALER, AGAIN REQUEST VOFA TO REPLACE FUEL SYSTEM. NO ONLY THE FUEL RAIL. DEALER REPLACES FUEL RAIL, TAKES FOR A TEST DRIVE AND IT FAILED ON THEM. FINALLY VOA AGREES TO REPLACE THE FUEL SYSTEM...BUT NOT THE TANK. ONLY CLEAN THE TANK. I REQUEST NEW TANK, VOLKSWAGEN OF AMERICAN TELLS ME I CAN GO INSPECT THE CLEANED OUT TANK...HOW WILL I SEE INSIDE THE TANK...VOA CUST SERVICE TELLS ME THEN I BETTER BRING A FLASH LIGHT. MIND YOU I WAS DEALING WITH THE SAME CUST SERV REP [XXX] THE ENTIRE TIME. THEY DECIDE TO REPLACE TANK. PICK CAR UP OCT. 19 (18 DAYS IN SHOP). WAITING FOR IT TO HAPPEN AGAIN. ONLY A MATTER OF TIME AND HOPE I DON'T GET IN ACCIDENT DUE TO IT. VERY STRESSFUL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

VEHICLE REGULARLY EXPERIENCES LOSS OF PROPULSION AFTER CRESTING HILLS. VARYING PRESSURE ON THE THROTTLE PEDAL PRODUCES NO CHANGE. INCIDENTS LAST APPROXIMATELY TWO SECONDS BEFORE NORMAL OPERATION RETURNS. DOES NOT STALL. *TR

MY 2010 JETTA TDI BROKE DOWN ON ME WHILE I WAS THREE HOURS AWAY FROM MY HOME. THE SERVICE REP. SAID HE HAS HAD A FEW CARS COME IN WITH THE SAME PROBLEM. HE STATED IT WAS DUE TO BAD FUEL OR WATER IN THE FUEL LINE. I KNOW I HAD PUT DIESEL IN WHEN I FILLED UP THAT MORNING. HE STATED WE HAD PROBABLY RECEIVED BAD FUEL WHEN WE HAD FILLED UP. WE WERE ON A ROAD TRIP (8HRS ONE WAY) AND I HAD DRIVEN ABOUT 5 HOURS BEFORE IT DIED!!! WE WERE TRAVELING AT APPROX. 65 MPH WHEN THE FLASHING GLOW PLUG LIGHT INDICATOR BEGAN TO FLASH. THE CAR THEN STARTED TO LOSE ACCELERATION AND WE PULLED OVER WHERE THE ENGINE FINALLY SHUT DOWN AND IT WOULD NOT RESTART. I HAD TO HAVE THE CAR TOWED TO THE CLOSEST VW DEALER. THEY ARE REPLACING THE ENTIRE FUEL SYSTEM. HOW AM I SUPPOSED TO KNOW WHAT FUEL STATION HAS GOOD DIESEL? I KNOW THE FAULT WAS NOT MINE. I CAN'T AFFORD TO BE WITHOUT MY CAR AGAIN FOR 2 TO 3 WEEKS. AS SOON AS I GET MY CAR BACK I WILL BE TRADING IT IN EVEN THOUGH I AM UPSIDE DOWN ON MY LOAN. I LOVED MY TDI BUT WITH THIS ISSUE ALWAYS BEING A THREAT I WILL NOT BE ABLE TO RECOMMEND THIS CAR TO ANYONE. VW NEEDS TO FIX THIS ISSUE. *TR