2013 Ford Explorer Backup System Problems

The contact owns a 2013 Ford Explorer. The contact stated that the vehicle was purchased in late 2024, and approximately six months later, the rearview camera failed. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rear Camera Unavailable - Contact your Dealer" was displayed. The local dealer was contacted and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 75,000.

The contact owns 2013 Ford Explorer. The contact stated that after starting the vehicle and shifting into reverse(R), the image on the screen was fuzzy. The message “Rearview Camera not Available” was displayed. Neither the dealer nor an independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 101,000.

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(R), the camera image fluctuation on and off, and the image then froze intended and the back over prevention camera became inoperable. Additionally, the message to "Contact the Dealer" was displayed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.

The contact owns a 2013 Ford Explorer. The contact stated while attempting to reverse, the contact noticed the rearview camera displayed a blank screen. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The contact stated that the failure had occurred on several occasions. The vehicle was repaired. The manufacturer was notified, opened a case, and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 108,000.

The contact owns a 2013 Ford Explorer. The contact stated that the rear camera was intermittently inoperable while reversing. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V159000 (Back Over Prevention); however, the VIN and the model year were not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 99,000.

The contact owns a 2013 Ford Explorer. The contact stated that the back-up camera was turning on and off independently. The contact stated that while reversing, the screen went black and then turned on. The message to contact the dealer was displayed. There were no warning lights illuminated. The contact called the local dealer and was informed that there was no recall on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer confirmed that there was no recall coverage for the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Explorer. The contact stated while shifting in reverse, the rear-view camera intermittently displayed a distorted or blank image. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the camera wiring harness was rusted. The contact was informed that the vehicle was included in an undisclosed recall and advised to take the vehicle to the dealer for assistance. The contact stated that she notified the dealer and was informed that the VIN was not included in a recall. The contact was referred to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 120,000.

The contact owns a 2013 Ford Explorer. The contact stated that while reversing, the backup camera display screen turned black and there was no image displayed. The contact stated that the failure caused a visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 141,000.

The contact owns a 2013 Ford Explorer. The contact stated that the rearview camera was intermittently inoperable while reversing. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 174,000.

The contact owns a 2013 Ford Explorer. The contact stated that while reversing, the rear-view camera displayed a distorted image in the opposite direction of the location. Additionally, the rear-view camera also displayed lines across the image. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the rear-view camera needed to be replaced. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 57,000.

The contact owns a 2013 Ford Explorer. The contact stated that the backup camera failed to work as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 128,000.

The contact owns a 2013 Ford Explorer. The contact stated that the rear backup camera had become inoperable. The "System Not Available" message was displayed. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 155,000.

The contact owns a 2013 Ford Explorer. The contact stated that the rearview camera intermittently failed to display a rearview image while reversing with a message to contact the dealer displayed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 51,000.

The contact owns a 2013 Ford Explorer. The contact stated while reversing, the rearview camera turned blank. The contact stated that a message to Contact Dealer was illuminated. The contact stated that the failure had been reoccurring intermittently. The dealer was notified of the failure and informed the contact of an unknown recall associated to the failure; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 85,000.

My REARVIEW CAMERA is faulty. When it works, the pictures are reversed. For example if a vehicle or person is coming from the left, it will show it/them coming from the right. The camera often just stops working and the screen is blank. I have seen recalls on Ford vehicles with faulty rearview cameras stating my exact symptoms yet my vehicle is not included in this recall. I have called my local dealership and Ford Customer Service, Corp. and have also been told I must wait for a recall although this same problem is identified on Ford vehicles. Please give me guidance on what I can do for my local Ford Dealer to fix this problem which has been identified by the manufacturer as a safety problem which increases the risk of a crash, which can lead to property damage or injury to people behind the car, especially small children. Thank you for your prompt attention to this very dangerous situation. I have not had a crash yet but have had many abrupt stops. Please contact me for any further questions or information.

Rear camera turns black when in reverse or displays error message "Rear camera unavailable - Contact dealership"

Back Over Prevention - Back Up camera is going black or is showing a mirror image. Available for inspection. Danger to driver and passengers as well as those outside the vehicle as they cannot be seen through the camera. Problem is consistent with each time vehicle is in reverse. No warnings presented by the vehicle and dealership has not looked at the issue.

The back up camera failed several times over the past few months. Just recently it has completely stopped. I have seen recalls for Ford explorers with later years.

REAR CAMERA KEEPS SHUTTING OFF INTERMITTENTLY DURING REVERSING AND WILL NOT COME BACK ON UNTIL YOU TAKE IT OUT OF REVERSE AND BACK THIS HAPPENS BOTH AT A STAND STILL AND IN REVERSE MOTION.

WHEN SHIFTING TO REVERSE FROM PARK WHILE STATIONARY, THE BACK-UP CAMERA DOES NOT ALWAYS ACTIVATE/COME ON SCREEN. WHEN SUCH INSTANCES OCCUR, AFTER REPEATED RE-SHIFTS, A MESSAGE DISPLAYS TO TAKE THE VEHICLE TO THE DEALERSHIP. I CONSIDER THIS TO BE A SAFETY ISSUE.

MY BACKUP CAMERA WILL JUST GO BLACK SCREEN FOR NO REASON AT TIMES WHEN I AM TRYING TO BACK UP. IT DOESN'T HAPPEN ALL THE TIME BUT OFTEN.

THE BACKUP CAMERA ON MY VEHICLE HAS BEEN MALFUNCTIONING/INOPERABLE FOR 2 YEARS. WHEN IT DOES WORK IT SHOWS THE VIEW BACKWARDS. THE DEALERSHIP, WHO I HAVE COME TO DISTRUST, SAID THEY COULD FIX IT FOR AROUND $500.00. I CALLED FOMOCO AND TOLD THEM MY PROBLEM WITH THE VEHICLE. THEY TOLD ME IT'S NOT A SAFETY HAZARD, THEREFORE THEY CANNOT DO ANYTHING. TO ME WHEN THE CAMERA WORKS(SELDOMLY) AND SHOWS THE IMAGE BACKWARDS, THAT IS A SAFETY ISSUE. PLEASE ADVISE.