2012 Ford Fusion Latches & Locks Problems

The contact owns a 2012 Ford Fusion. The contact stated while her passenger was attempting to open the front passenger’s side door, the door would not open. The passenger rolled the window down and open the door using the exterior door handle. The contact also noticed that while attempting to lock the vehicle, the vehicle failed to lock securely. The vehicle was taken to the dealer and the door handle and the latch inside the vehicle were replaced; however, the failure reoccurred. The manufacturer was contacted and notified of the failure. The manufacturer was aware of the failure but offered no assistance. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 140,000. The contact stated that the dealer had mentioned that they have replaced several door handles due to faulty plastic parts. The handle was replaced again for a second time and paid for by the contact.

The contact owns a 2012 Ford Fusion. The contact stated that while operating the vehicle and after closing the front driver’s side door, the door lock failed to automatically lock and secured the door. The driver indicated that the door had to be manually locked in order to be secured. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 31,000.

The contact owns a 2012 Ford Fusion. The contact stated while starting the vehicle, she attempted to open the front driver’s side door but it failed to open. The contact stated no warning light was illuminated. The contact stated that she opened the front driver’s side window and was able to reach the door handle to open the door. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door latch to be replaced. The vehicle was repaired but continued to experience the failure with the driver’s side and both the front and rear passenger’s side door latches. The contact took the vehicle back to local dealer and had all 3 door latches replaced. The vehicle was repaired but experienced the failure for a third time on the front driver side door latch. The contact took the vehicle back to local dealer and had the front driver’s side door latch repaired. The vehicle was repaired but the failure persisted. The manufacturer had been informed of the failure. The failure mileage was approximately 35,000.

Passenger side door openned while driving. Passenger could have been exposed. Vehicle next to car could have been damaged. The vehicle is being taken to the dealer for another safety recall.

My driver's side door would not open from the inside, I would have to have someone let me out from the outside. This is very dangerous and if I had not been in a safe spot to exit the car it could have been bad. There was no warning or damage to the car leading up to this. My mechanic said that he has had at least 3 other Ford fusions come in with the same problem. I have another friend who had the same issue with her Ford fusion and the dealer said that there was not a recall so there was nothing they could do.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DOOR HANDLE FRACTURED WITHOUT WARNING TWICE WITHIN 5 MONTHS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DRIVER'S SIDE FRONT AND REAR DOOR HANDLES WERE INSPECTED AND REPLACED. DUVAL FORD (1616 CASSAT AVE, JACKSONVILLE, FL 32210, (888) 363-9533) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE DOOR LOCKING MECHANISM MALFUNCTIONED AND THE DOOR WOULD NOT REMAIN CLOSED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. VEHICLE WAS REPAIRED. THE LOCAL DEALER ALAN VIGIL FORD LOCATED AT 6790 MT ZION BLVD, MORROW, GA 30260 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 158,000. THE VIN WAS NOT AVAILABLE.*DT CONSUMER STATED DOOR LATCH WAS REPLACED.*JB

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DOOR LATCHES ON ALL THE DOORS WERE NOT OEPRATING PROPERLY. THE CONTACT OPENED THE DOORS BY ROLLING DOWN THE WINDOWS. THE VEHICLE WAS TAKEN TO THE FORD STORE MORGAN HILL (408-782-8201, LOCATED AT 17045 CONDIT RD, MORGAN HILL, CA 95037) WHERE THE LATCHES AND THE WIRING WERE REPLACED; HOWEVER, THE FAILURE RECURRED TWO YEARS LATER. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO RECOMMENDED A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 35 MPH, THE TRUNK OPENED AND THE TRUNK WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 114,458.

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO BEING UNABLE TO UNLOCK DOORS WHILE INSIDE THE VEHICLE. *LD THE CONSUMER STATED THE DOORS COULD ONLY BE UNLOCKED FROM THE OUTSIDE HANDLES. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS

TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON EXITING THE VEHICLE, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO MCCARTHY FORD OF NORTH RIVERSIDE (2100 HARLEM AVE, NORTH RIVERSIDE, IL 60546, (708) 422-7000) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 13 MPH, THE DRIVER'S SIDE DOOR LATCH FRACTURED AND THE DOOR SWUNG OPEN. THE DEALER REPLACED THE DOOR LATCH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE PARKING THE VEHICLE, THE FRONT DRIVER SIDE DOOR INDEPENDENTLY OPENED AND FAILED TO LATCH CLOSE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 52,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH WOULD NOT OPEN AND CLOSE PROPERLY. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,862.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE FRONT DRIVER SIDE DOOR FAILED TO LOCK ELECTRONICALLY. THE CONTACT HAD TO LOCK THE DOOR MANUALLY. IN ADDITION, WHILE DRIVING 20 MPH, THE DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THE FRONT DRIVER SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 36,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE PARKED, THE FRONT DRIVERS SIDE DOOR FAILED TO OPEN. THE CONTACT HAD TO ROLL THE WINDOW DOWN AND OPEN THE DOOR FROM THE OUTSIDE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE INSIDE DOOR LATCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.