2011 Ford Fusion Latches & Locks Problems

The contact owns a 2011 Ford Fusion. The contact stated that the front driver's side door locking and opening mechanisms malfunctioned, and the door could not be opened from inside the vehicle. The contact rolled down the window to access the exterior door handle to open the door. The vehicle was taken to the local dealer who replaced the locking mechanism, and the vehicle was repaired. The contact stated that the failure recently reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000. The VIN was not available.

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to exit the vehicle, the contact became aware that the door handle had become detached. The vehicle was taken to an independent mechanic, who determined that the door handle became detached because it was made of plastic. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated that after his wife exited from the front passenger’s side of the vehicle, she attempted to close and lock the door, but the door failed to close and latch securely. The contact stated that he was able to eventually get the door closed and locked; however, the front passenger’s side door failed to open from the inside. The contact had to roll the window down to open the door from the outside. Additionally, the contact stated that the front driver’s side door failed to open from the inside and outside and he had to use the passenger’s side door to enter the vehicle. The contact then had to roll down the window to exit the vehicle through the passenger’s side door. There was no warning light illuminated. The vehicle was taken to an independent mechanic to inspect the doors. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 122,000.

The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was parked, the contact was unable to unlock the door from inside the vehicle. The failure recurred four times. The contact purchased the door lock and the door lock was replaced four times. The manufacturer was notified of the failure however, offered no additional assistance. The contact was referred to the NHTSA for assistance. The approximate failure mileage was 30,000.

2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO DETACHED DOOR HANDLE FROM DOOR LATCH. *LD THE CONSUMER STATED THE DOOR CANNOT BE OPENED FROM THE INSIDE. THE DOOR HANDLE BECAME UNLINKED FROM THE FROM THE DOOR LATCH. *JS

THE DRIVERS SIDE DOOR HANDLE IS INOPERATIVE. MOVES BUT DOES NOT UNLATCH THE DOOR. OPERATOR MUST LOWER THE WINDOW, AND REACH OUTSIDE TO UNLATCH AND OPEN THE DOOR. THIS IS A SAFETY ISSUE. GOING TO DEALER TOMORROW, 27 JUL 2018. THERE HAVE BEEN NO ACCIDENTS. THE VEHICLE IS IN EXCELLENT CONDITION. 100K MILES. 2011 FUSION *JS THE CONSUMER IS IN POSSESSION OF ANOTHER FAILED DOOR LATCH TO A 2012 FORD FUSION. *JS

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT ALL THE LUG NUTS WERE STRIPPED AND THE DRIVER'S DOOR WOULD NOT REMAIN CLOSED. ALSO, THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ANDERSON FORD, 3900 CLEMSON BLVD, ANDERSON, SC 29621) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE LUG NUT ISSUE WAS NOT ADDRESSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 109,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DOOR LATCHES FAILED TO OPEN PROPERLY FROM THE OUTSIDE MANUALLY. THE CONTACT HAD TO USE THE ELECTRIC FUNCTION OR ROLL THE WINDOW DOWN TO OPEN THE DOORS. THE DEALER (TED BRITT FORD OF FAIRFAX, VA) REPLACED THE LATCHES, BUT THE CONTACT WAS UNCERTAIN IF THE FAILURE WOULD RECUR WITH ANY OF THE OTHER LATCHES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER AND MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM ANY RECALL CAMPAIGN WITH NO SOLUTION OTHER THAN REPLACING THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 33,208.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN WHEN USING THE INTERIOR LATCH. THE CONTACT HAD TO CLIMB OVER TO THE PASSENGER SIDE IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO OPEN WHEN USING THE INTERIOR LATCH. AS A RESULT, THE CONTACT HAD TO CLIMB OVER TO THE PASSENGER SIDE IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 109,000.

DRIVER'S SIDE INTERIOR DOOR LATCH FAILED. CANNOT EXIT VEHICLE WITHOUT ROLLING DOWN POWER WINDOW AND OPENING EXTERIOR DOOR HANDLE OR CLIMBING OVER PASSENGER SEAT TO EXIT VEHICLE QUOTED PRICE OF $245.00 TO REPLACE AT DEALERSHIP. *TR

THERE IS A PROBLEM WITH THE DOOR LOCKS. ONE TWO OCCASIONS THE DRIVERS DOOR LOCK HAS FAILED TO ENGAGE IN COLD WEATHER (APPROX 30 DEGREES). ONCE I WAS OUTSIDE THE CAR, THE KEYLESS ENTRY WOULD NOT UNLOCK THE DOOR, AND I TRIED THE PHYSICAL KEY. I WAS ABLE TO VERY SLOWLY TURN IT TO GET IN. HOWEVER, THE SECOND TIME THIS HAPPENED I WAS *INSIDE* THE CAR AND COULD NOT GET OUT. THE ELECTRONIC LOCK SWITCH WOULD FAIL (THOUGH I DID HEAR IT TRYING TO WORK), AND THE MANUAL LEVER WAS LOOSE AND WOULD NOT UNLOCK THE DOOR. AFTER SEVERAL MINUTES OF TRYING THE ELECTRONIC LOCK, THE DOOR FINALLY OPENED. THE DEALER SAID THEY COULD DO NOTHING BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM. THE CAR WAS UNDER WARRANTY AND I THINK THE DOOR (OR ALL THE DOORS) SHOULD BE REPLACED SINCE THIS IS A LIFE AND SAFETY ISSUE. THIS ISSUE WAS NEARLY IDENTICAL TO COMPLAINT #10326963. *TR