2021 Ford Explorer Fuel System Problems

Your vehicle stalls unexpectedly while driving. After coasting to a stop and restarting with the start/stop button, it runs normally until the problem happens again—sometimes days or months apart. This has occurred about 6 times over 2 years. A fuel system inspection or fuel pump diagnostic test may be needed to identify the cause.

Your check engine light came on while driving. Your husband used a diagnostic scanner and found a problem with your emissions system. This issue appears similar to a known recall (NHTSA Campaign 25V455000), but the replacement part isn't available yet. You'll likely need a replacement emissions component once the part becomes available through your Ford dealer.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that after purchasing the vehicle, while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000.

The contact owns a 2021 Ford Explorer. The contact stated that while driving approximately 20-30 MPH, the vehicle stalled, with the check engine warning light illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was towed to an independent mechanic. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 55,000.

The contact owns a 2021 Ford Explorer. The contact stated that while depressing the accelerator pedal, the vehicle hesitated while accelerating and decelerated unintendedly. The contact stated that the failure mostly occurred during the warmer weather months. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.

The contact owns a 2021 Ford Explorer. The contact stated that after parking the vehicle, there was an abnormal fuel odor inside and outside the vehicle. The vehicle was taken to the local dealer who diagnosed that the fuel hoses had ruptured due to the hoses making contact and rubbing together. The contact was informed that the fuel hoses needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but offered no assistance. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V859000 (FUEL SYSTEM, GASOLINE). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 44,000.

I have had this problem ever since we Purchased this automobile on [XXX], When the car gets to a Quarter tank of gas or a little less the dash monitoring system says there's 87 miles left till empty and you park this car on a hill or incline with the front end facing down the car will not start and everything shuts down. The only way to restart it is to put more gas from a can in it or go through a long process to takes two people to do to get the car on a level area then it will restart. I call the Dealer abut it and they said there is no problem. The car had to be towed twice in the first few months we had it for this and as soon as they got it off the truck it would start and they do nothing about it. I call Fords Hot line and they said they know about the Problem but can't do anything about it , I was told that its a fuel pickup Problem. Today [XXX] my wife when to the store this morning and the fuel gage said it had a quarter tank of gas in it and when she came out of the store the car would not start for her. I had to go and get a 5 gal. can of gas and drive to where she was and put the gas in the car and after that the car started, she drove to the nearest gas station to fill it up. All I have been told to do by Ford and the Dealer is to keep the gas tank full and fill it when it gets to half a tank. There is definitely a problem with this car and it needs to be Addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Was trying to get gas and the door to the gas lid would not open. Waited for over an hour for someone to help me. Get the door open. Only had 10 miles to empty and the closest town is 20 miles.

On April 28, 2023, while driving our Forf Explore, we smelled gasoline from our vehicle. We immediately stopped at the next exit, and my husband looked under the vehicle and saw gas dripping from under the engine. We immediately went to the nearest Ford dealership where the vehicle had stayed for a week. We were advised that the leak was one of the metal fuel lines that rubbed onto the frame and caused the leak, also the engine light code was due to the small hole in the fuel line. Which we had taken to a Ford dealership previously due to the engine light on, but they cannot detect the problem. We have contacted Ford Headquarters via phone and mail for further assistance. And up to today, which is April 15, 2024 we have never received a response from Ford Headquarters. This was a very scary situation, which could’ve caused a vehicle fire.

Strong egg odor from exhaust when temperature is below 0 degrees C or 32F. This is especially the case then the car is started and left to warm up for 5-10 min. The smell goes away after 15-20min.

The contact owns a 2021 Ford Explorer. The contact stated while driving 10 MPH, there was a strong gasoline odor inside the cabin of the vehicle. Additionally, the contact stated while the vehicle was parked in the garage, there was a strong gasoline odor coming from the vehicle. The contact stated that the gasoline odor was present throughout the entire three-story residence. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the fuel line was leaking from a hole. The fuel line was replaced, and the diagnostic fault codes were cleared. The contact stated that upon reviewing photographs of the fuel line, he noticed that an unknown component had been rubbing against the fuel line, which caused the failure; however, the dealer did not inform him of the cause of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 41,000.

Since purchasing this vehicle I have off and on experienced my bluetooth echoing for the party on the other end of the line. I have also experienced my gas tank shaking my entire car upon stopping depending how much gas is in the tank, usually full to 3/4 full. I have also experienced on multiple occasions my back up camera turning blue. There was a trend going for a while if it was hot outside it would turn blue all the time. However, over the winter months it periodically started changing blue. More recently, when I put my car into reverse it will take a few seconds to switch gears. I also experienced my front driverside window not going up. I had to turn the car off and back on again in order for it to go back up. Altogether, I have had multiple issues with my brand new car since the day of purchase. I immediately took the vehicle back in for the gas tank shaking and their response was because I was not used to driving a "smaller" car. I however find that extremely unsafe in the event I were to break too hard, I feel that my gas tank would come disassembled.