2002 Ford Explorer Wipers & Visibility Problems

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A LOUD ABNORMAL NOISE AND NOTICED THAT THE SUN ROOF WAS DETACHED. THE VEHICLE WAS TAKEN TO AN UNKNOWN INDEPENDENT MECHANIC WHO STATED THAT THE MANUFACTURER DISCONTINUED THE PART. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE SUN ROOFS WERE DISCONTINUED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE REAR WINDSHIELD SHATTERED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

"EXPLODING REAR WINDOW" - MY TRUCK WAS PARKED IN FRONT OF MY HOUSE AND I WENT OUT TO GET SOMETHING OUT OF IT. I SIMPLY OPENED THE HATCH AND THE REAR WINDOW EXPLODED IN MY FACE.

WHILE PARKED IN MY DRIVEWAY THE BACK WINDOW (LIFT GATE WINDOW) WAS RAISED TO REMOVE THINGS FROM THE BACK OF THE VEHICLE AS SOON AS THE WINDOW WAS BEING CLOSED ABOUT HALFWAY DOWN IT EXPLODED AND SENT GLASS FLYING ALL AROUND OUTSIDE AND INSIDE THE VEHICLE. THE BOTTOM PIECE OF THE WINDOW WITH THE WIPER WAS HANGING FROM THE ELECTRICAL CORD EVERYTHING ELSE WAS GONE. THERE WAS NO FORCE ON THE WINDOW AND NOTHING OBSTRUCTING IT THE WHOLE THING JUST EXPLODED FOR NO APPARENT REASON. IT WAS VERY SCARY AND COULD HAVE CAUSED SERIOUS INJURIES. LUCKILY NO ONE IN THIS SITUATION WAS INJURED. MY FAMILY HAVE SPENT HOURS REMOVING ALL OF THE SHATTERED GLASS FROM THE DRIVEWAY AND YARD. IT SENT GLASS FLYING AS FAR AS TO THE FRONT OF THE VEHICLE.

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE PARKED, THE REAR HATCH WINDOW WAS CLOSED AND IT SHATTERED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000. THE CONSUMER STATED AFTER THE WINDOW WAS REPLACED, SHE RECEIVED A RECALL LETTER FOR THE EXACT ISSUE. UPDATED 03/21/16.*JB

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. UPON OPENING AND CLOSING THE REAR HATCH, THE ROD ON THE DRIVER SIDE FRACTURED WHICH CAUSED THE GLASS TO SHATTER. THE VEHICLE WAS PARKED AT THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,043. UPDATED 1/15/16 *CN

THE REAR WINDOW SHUTTERED INTO 100 PIECES DURING THE DRIVING. THE REAR PANEL HAS CRACKED. *TR

WHILE PUSHING UP ON THE REAR PANEL THE GLASS MAKING UP THE REAR WINDOW EXPLODED - SHATTERED. *TR

THIS IS THE SECOND TIME THIS HAS HAPPENED. MY REAR TAILGATE WINDOW EXPLODED. THE CAR HAD BEEN ON FOR ABOUT TEN MINUTES, WARMING UP. I LOADED MY ITEMS INTO THE CAR THROUGH THE TAILGATE WINDOW. WHEN I WAS DONE, I CLOSED THE WINDOW. BEFORE IT WAS EVEN CLOSED, THE WINDOW EXPLODED INTO THOUSANDS OF PIECES. THERE WAS GLASS ALL OVER. THE WINDOW WAS RECENTLY REPLACED AT THE FORD DEALERSHIP. *TR

BACK TAILGATE PANEL WAS CRACKED (DEFECT) AND THE BACK WINDOW JUST EXPLODED WHEN THE TAILGATE WAS OPEN. *TR

THE FORD EXPLORER SPORT HAS A REAR HATCH THAT INCLUDES A GLASS SECTION THAT HAS THE ABILITY TO BE OPENED TO LOAD ITEMS INTO THE TRUNK AREA OF THE VEHICLE. THREE SEPARATE TIMES THE REAR WINDSHIELD HAS BLOWN OUT AS IT HAS BEEN OPENED / CLOSED. THE REAR WINDSHIELD IS MADE OF TEMPERED GLASS AND WHEN IT BREAKS IT EXPLODES INTO THE PERSON OPERATING THE WINDOW. THERE HAS NOT BEEN ANY INJURIES BESIDES A FEW SMALL CUTS, BUT HAVING GLASS EXPLODE INTO A PERSON IS DANGEROUS. AFTER THE FIRST FAILURE THE GLASS WAS SIMPLY REPLACED. THE FIRST FAILURE OCCURRED AS THE REAR GLASS WAS OPENED. AFTER THE SECOND FAILURE, THE CAR WAS BROUGHT TO A FORD DEALERSHIP TO FIX THE ISSUE. THE SECOND FAILURE OCCURRED AS THE GLASS WAS CLOSED. THE THIRD FAILURE OCCURRED 12/1/2013, IT HAS YET TO BE FIXED. THIS MOST RECENT FAILURE OCCURRED AS THE GLASS WAS CLOSED. *TR

WHEN I OPEN THE BACK GLASS WINDOW, ONE HINGE BROKE OFF. I TRY TO SET THE WINDOW, THE OTHER HINGE BROKE. I HAVE TO TIE A ROPE TO KEEP THE GLASS FROM FALLING OFF. *TR I FIND ON LINE THERE IS A RECALL FOR 2002 - 2003 FORD EXPLORER LIFTGATE GLASS HINGE AND STRUT BRACKETS, NHTSA CAMPAIGN ID NUMBER: 04V442000. WHEN I CONTACTED FORD DEALER AND FORD COMPANY, THEY SAY MY VEHICLE VIN IS NOT COVERED BY THE RECALL. IF OTHER FORD EXPOLORERS ARE COVERED, WHY MY VIN IS NOT COVERED? IS IT BECAUSE THERE ARE FEWER FORD EXPLORER SPORT BUILT, AND LESS PEOPLE COMPLAIN ABOUT THE PROBLEM? I THINK THE RECALL SHOULD EXPAND TO COVER ALL EXPLORER BUILD IN 2002 - 2003.

WHILE UNLOADING ITEMS FROM BACK I HAD THE HALF GLASS OPEN, AS I WALKED AWAY THE BACK GLASS JUST SLAMMED DOWN AND SHATTERED EVERYWHERE. *TR

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT HE ATTEMPTED TO ENGAGE THE HEATER HOWEVER, THE VEHICLE EXHIBITED AN ABNORMAL NOISE AND THE HEATER WOULD NOT ENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE HEATER BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT PASSENGER, REAR PASSENGER AND DRIVER SIDE WINDOWS MALFUNCTIONED. THE CONTACTED MENTIONED THAT THE WINDOWS COULD NOT BE CLOSED OR OPENED. THE DEALER WAS CONTACTED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 149,983 AND THE CURRENT MILEAGE IS 206,000. UPDATED 11/07/12*LJ THE CONSUMER STATED ALL OF THE WINDOWS MALFUNCTIONED. UPDATED 11/07/12

WHEN CLOSING THE REAR HATCH GLASS, THE GLASS EXPLODED. CAR WAS PARKED INSIDE OUR GARAGE ATTACHED TO OUR HOUSE. WE WERE UNLOADING PACKAGES AND WHEN WE WERE DONE WE REACHED UP AND PULLED THE WINDOW TO CLOSE. THE GLASS SHATTERED ALL OVER. *TR

THE REAR HINGES GAVE WAY, AND THE BACK HALF GLASS EXPLODED. *TR

TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE REAR WINDOW HINGE WAS BROKEN. THE CONTACT STATED THAT THE FAILURE OCCURRED A TOTAL OF THREE TIMES PRIOR TO THE MOST RECENT FAILURE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE WINDOW HINGE NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 82,000.

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THE ENTIRE GLASS ON ALL FOUR DOORS EXHIBITED PERMANENT STREAKS WHICH DISTORTED HIS VISIBILITY. IN ADDITION, THERE WERE SIMILAR STREAKS ON THE FRONT AND REAR WINDSHIELD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO SPECIALIZED IN AUTO GLASS. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO ACID. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3. ALL GLASS HAS A FOG TYPE FILM AND STREAKS WHICH OBSCURES VISION DURING NIGHT TIME AND INCLEMENT WEATHER DRIVING. UPDATED 09/29/2011 *LN *TR

I WAS OPENING THE REAR GLASS ON MY 2002 FORD EXPLORER SPORT WHEN THE HINGE BROKE AND THE GLASS FELL ON MY ARM. I WAS LUCKY TO CATCH IT BEFORE IT HIT THE GROUND. I NOW HAVE A HUGE BRUISE ON MY ARM. I CONTACTED FORD THE SAID MY TRUCK WAS NOT INCLUDED IN THE RECALL BECAUSE OF WHERE IT WAS BUILT. *TR

I HAVE A 2002 FORD EXPLORER THAT I PURCHASED 8 MONTHS AGO. I HAVE HAD TO REPLACE THE SWITCH THAT CONTROLS THE WINDOWS 8 TIMES NOW. THE DRIVER SIDE WINDOW GOES DOWN WHILE NOONE IS TOUCHING IT AND WILL NOT GO BACK UP. I HAVE JUMPED THE WINDOW UP AND DISCONNECTED THE PLUG UNTIL I COULD AFFORD IT EVERY TIME THAT THIS HAS HAPPENED. THE COST IS ABOUT $200 TO REPAIR. I FEEL THAT THIS IS A SAFETY ISSUE BECAUSE IT IS SO FREQUENT AND UNTIL A PERSON CAN AFFORD TO FIX THE PROBLEM YOU HAVE TO JUMP YOUR WINDOW AND DISCONNECT THE PLUG, ALLOWING NONE OF THE WINDOWS TO GO DOWN. WHAT IF THERE WAS AN ACCIDENT AND PUTTING A WINDOW DOWN WAS THE ONLY WAY FOR AN ADULT OR A CHILD TO GET OUT OF THIS VEHICLE? TO ME THAT IS DANGEROUS! AND TERRIFYING! IN 8 MONTHS OF OWNING A VEHICLE THAT I PAID $6,500 FOR I HAVE NOW PUT $1,600 INTO ON TOP OF IT! AND I WILL CONTINUE TO HAVE TO DO SO IF THIS PROBLEM IS NOT RECALLED. I HAVE TAKEN THE VEHICLE TO 4 DIFFERENT GARAGES AND THE ONLY "FIX" OPTION I AM GETTING IS TO REPLACE THE SWITCH! THERE HAS TO BE SOMETHING MORE THAN THIS IF THE SWITCH IS GOING BAD EVERY MONTH OR MORE! THIS LAST TIME IT TOOK A WHOLE 3 DAYS FOR THE SWITCH TO GO BAD AGAIN! I UNDERSTAND THAT SOME PEOPLE MAY FEEL AS THOUGH THIS IS NOT DANGEROUS OR IS NOT A SAFETY ISSUE, BUT LETS BE REAL HERE.....IF THE PLUG IS NOT CONNECTED THE WINDOWS CANNOT GOT DOWN. SO IF THERE IS A FIRE OR AN ACCIDENT AND THIS IS THE ONLY WAY OUT PEOPLE MAY DIE!! SOME PEOPLE MAY SAY TO JUST KEEP PAYING TO HAVE THE PROBLEM FIXED, HOWEVER IT IS GETTING EXPENSIVE AND IT IS NOT TRULY FIXING WHATEVER THE PROBLEM IS! FORD MADE THIS VEHICLE AND SHOULD HAVE TO FIX THIS ISSUE!! *TR

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE PARKED, THE CONTACT WAS STANDING UNDER THE REAR LIFT GATE WHEN IT CLOSED ON ITS OWN AND THE GLASS SHATTERED. THE CONTACT DID NOT HAVE SEVERE INJURIES BUT SUSTAINED A HEADACHE AND CUTS ON HER HEAD. THE CONTACT STATED THERE WAS A RECALL NHTSA CAMPAIGN ID NUMBER: 07E104000 (COMPONENT: VISIBILITY: GLASS, SIDE/REAR) ON THE VEHICLE. THE RECALL REPAIRS WERE PERFORMED ON THE VEHICLE PRIOR TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THE VEHICLE COULD BE TAKEN TO THE DEALER FOR INSPECTION AND IF THE TECHNICIANS DETERMINED THE REPAIRS WERE NOT PERFORMED CORRECTLY, THEY WOULD COVER THE COSTS OF THE GLASS BUT IF THEY WERE DONE CORRECTLY, THE CONTACT WOULD HAVE TO COVER THE REPAIR COSTS. THE FAILURE MILEAGE WAS 58,263.

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE REAR HATCH WINDOW EXPLODED WITHOUT WARNING. THE DEALER REPAIRED THE WINDOW ACCORDING TO RECALL 01I010000 (VISIBILITY: GLASS, SIDE/REAR) BUT THE FAILURE OCCURRED AGAIN. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN.

I HAVE A 2002 FORD EXPLORER AND FOR THE PAST 5 YEARS THAT I HAVE OWNED IT, THE WINDSHIELD WIPERS HAVE BEEN ERRATIC! THE FRONT ONES WILL COME ON WHENEVER THEY WANT AND ALOT WHEN THE TURN SIGNAL IS USED. AS OF LATE THEY COME ON VERY OFTEN AND IS VERY DISTRACTING WHILE DRIVING. TODAY THEY WERE SO UNPREDICTABLE THAT THEY ALMOST CAUSED AN ACCIDENT WITH ME AND MY 2 SMALL CHILDREN IN THE CAR. *TR

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WOULD INDEPENDENTLY ENGAGE INTERMITTENTLY. THE CONTACT STATED THE FAILURE WOULD OCCUR DURING ANY TYPE OF WEATHER CONDITION. THE WIPERS ALSO FRACTURED FROM THE VEHICLE DUE TO FRICTION CAUSED BY THE DRY WINDSHIELD. THE DEALER HAS NOT BEEN CONTACTED AND THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 111,000.

RE NHTSA # 04V-442. 2002 FORD EXPLORER. LIFTGATE GLASS HINGE SHEARED AND GLASS FELL ON ME. I WAS TOLD BY SERVICE DEPT THAT FORD RECALL 04S20 (PERFORMED IN 2004) WAS ONLY WARRANTEED FOR 1 YEAR, SO I PURCHASED NEW HINGE KIT (2L2Z-78420A68-AA) AND INSTALLED MYSELF. AFTER EXAMINING OLD PARTS, I NOTICED SIGNIFICANT REDESIGN. AFTER DISCUSSION WITH A FORD SERVICE MANAGER IT APPEARS THAT INITIAL RECALL REPAIRS WERE INSUFFICIENT AND BY HIS ESTIMATE THE HINGES LAST ABOUT 3 YEARS. THERE WERE SEVERAL MODIFICATIONS TO THE RECALLED PARTS AND PROCEDURES SINCE 12/04. MY VEHICLE WAS REPAIRED 12/20/04 SO THE MOST RECENT PROCEDURE WAS NOT FOLLOWED AT THE TIME AND MOST RECENT PARTS WERE NOT INSTALLED. FORD WILL NOT COMPENSATE FOR ADDITIONAL EXPENSES ONCE ANY RECALL REPAIR WAS COMPLETED. I WAS NOT INJURED BECAUSE I WAS OPENING THE HATCH SLOWLY AND HAD NOT LET GO BEFORE THE HINGE BROKE AND THE GLASS FELL. I BELIEVED THAT THE SAFETY DEFECT HAD BEEN REPAIRED. THIS IS NOT THE CASE. THE DANGER STILL EXISTS. I SUGGEST A WARNING NOTICE BE SENT TO ALL OWNERS THAT HAD RECALL PERFORMED BEFORE THE FINAL PROCEDURES (RCRIT-04V442-7848) WERE DEVELOPED. IT WOULD ALSO ENCOURAGE FORD TO COVER THE COST OF REPAIRS FOR THE DEFECTIVE RECALL REPAIR - INCLUDING GLASS BREAKAGE - AS THEY DID FOR THE ORIGINAL RECALL. *TR

AFTER STARTING THE IGNITION ON MY 2002 FORD EXPLORER, MY HUSBAND AND I NOTICED AN OBNOXIOUS SMELL IN THE CAR. MY HUSBAND PULLED OVER AND LOOKED UNDER THE CAR AND DID NOT SEE ANYTHING. I LOOKED AT THE DRIVER'S DOOR AND SAW SMOKE COMING FROM THE POWER WINDOW BUTTONS. MY HUSBAND TURNED OFF THE IGNITION. HE FELT THE BUTTONS AND THEY WERE VERY HOT. EVENTUALLY THE SMOKE SUBSIDED. HE LATER ON REMOVED THE FUSE THAT CORRELATED WITH THE POWER WINDOWS. HE DROVE THE CAR HOME WITHOUT INCIDENT. *TR

ALL 4 WINDOWS ON MY 2002 FORD EXPLORER NO LONGER WORK PROPERLY. YOU EITHER CAN HEAR THEY ARE GOING TO SOON FAIL OR HAVE ALREADY FAILED (THE DRIVER'S SIDE WINDOW HAS ALREADY FAILED AND I HAD TO SPEND OVER $500 FOR THE REPAIR AND NOW MY PASSENGER-REAR WINDOW HAS FAILED AND WILL NO LONGER GO BACK UP). *TR

I HAVE A 2002 FORD EXPLORER. THERE WAS NO ACCIDENT OR ANY REASON LEADING UP TO THE FAILURE. BOTH OF MY REAR DOOR WINDOWS CAN NOT BE MOVED DOWN (OR UP). THE SWITCH MECHANISM DOES NOT WORK AND NEEDS TO BE REPLACED. THIS IS AN ON-GOING PROBLEM THAT FORD IS AWARE OF, THAT IS COSTLY TO THE CONSUMER TO REPAIR AND WHICH COULD PROVE FATAL SHOULD AN ACCIDENT OCCUR AND THE OCCUPANTS COULD NOT ESCAPE THROUGH THE WINDOWS. I FEEL THAT A RECALL NEEDS TO BE DONE ABOUT THIS PROBLEM AS IT SEEMS TO BE A MANUFACTURING/COMPONENT DEFECT OF FORD'S. *TR

THIS IS AN ACCIDENT WAITING O HAPPEN. MY PANEL BELOW THE REAR WINDOW IN 2002 EXPLORER MAY SOON FLY AND HIT ANOTHER CAR ON THE FREEWAY AND CAUSE A BIG ACCIDENT. THIS IS A PROBLEM FROM HUNDREDS OF OTHER FORD EXPLORERS. A RECALL SHOULD BE MADE BEFORE MAJOR ACCIDENTS HAPPEN BECAUSE OF THIS PROBLEM. *TR

BACK GLASS BREAKING UPON SHUTTING DOOR , DRVIERS DOOR

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHEN THE CONTACT ATTEMPTED TO CLOSE THE REAR LIFT GATE DOOR, THE GLASS FELL OUT OF THE DOOR FRAME, AND SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE REAR GLASS ASSEMBLY REQUIRED REPLACEMENT. THE VEHICLE HAD A PRIOR RECALL REPAIR PERFORMED UNDER THE NHTSA CAMPAIGN ID NUMBER 01I010000 (VISIBILITY: GLASS, SIDE/REAR). THE FAILURE RECURRED DUE TO THE INSUFFICIENT REMEDY REPAIR. THE CURRENT AND FAILURE MILEAGES WERE 103,000.

I WAS STOPPED AT A RED LIGHT IN MY 2002 FORD EXPLORER SPORT IN 43 DEGREE WEATHER WITH NO TEMPERATURE CONTROLS BEING USED WHEN MY REAR WINDSHIELD SHATTERED INTO THE VEHICLE. I THEN PULLED OVER TO A SAFE LOCATION AND INSPECTED THE BROKEN GLASS. THERE WERE NO FOREIGN OBJECTS IN THE BACK OF MY VEHICLE INDICATING MALICE. AFTER DOING SOME RESEARCH IT SEEMS THIS IS NOT THE FIRST TIME THAT A 2000-2004 FORD VEHICLE HAS HAD THIS KIND OF AN ISSUE. AGAIN, THE TEMPERATURE WAS ONLY 43 DEGREES, MY VEHICLE WAS AT A COMPLETE STOP, AND NO TEMPERATURE CONTROLS WERE BEING USED. *TR

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE BLEND DOOR WHICH REGULATES THE HEAT AND THE DEFROST SYSTEMS HAS FAILED. THE DEALER REPLACED THE ACTUATOR MOTOR THAT CONTROLS THE BLEND DOOR. THE CONTACT WAS RESPONSIBLE FOR PAYING $650 TO REPAIR THE VEHICLE. THERE WERE NO RECALLS OR WARRANTIES RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS $64,000.

2002 FORD EXPLORER REAR WINDOW - THE HINGES OR THE SLIDES ON THE SIDE DID NOT HOLD THE WINDOW UP FOR THE WINDOW SECTION OF THE REAR DOOR. WHILE PARKED, THE GLASS DOOR CAME DOWN ONTO THE HEAD OF A PERSON, THE GLASS IN THE WINDOW EXPLODED HITTING THE PERSON IN THE HEAD, CAUSING THE PERSON TO FALL BACKWARDS INTO THE BOTTOM FRAME OF THE REAR WINDOW ASSEMBLY. THE PERSON SUFFERED A LARGE KNOT ON THEIR HEAD AND GLASS CUTS. THE FORD DEALER SERVICE DEPARTMENT ADVISED THIS IS A "COMMON PROBLEM" THEY HAVE WITH THIS VEHICLE AND THAT FORD IS AWARE OF IT BUT HAS NOT DONE ANYTHING ABOUT A RECALL OR TO REPAIR THE PROBLEM. *TR

REAR WINDOW SUPPORTS FAILED AND WERE IN A FORD RECALL. FORD REPLACED THEM SEVERAL YEARS AGO, BUT NOW THE REAR WINDOW WILL NOT STAY UP AND IS DANGEROUS. *TR

WENT TO PLACE ITEMS IN REAR. OPENED REAR GLASS, GLASS SHATTERED. MYSELF AND MY WIFE WERE BOTH STANDING UNDER THE HATCH WHEN IT SHATTERED. NO EXCESSIVE FORCE ON THE HATCH WAS GIVEN. WIFE RECEIVED WOUNDS TO THE HEAD AND HANDS. I MYSELF RECEIVED WOUNDS TO HANDS AND ARMS. *TR

WE LIFTED UP THE REAR GLASS ON OUR 01 FORD EXPLORER AND IT COMPLETELY SHATTERED. THE WHOLE BACK GLASS IS NOW GONE. FORD DID A RECALL BUT ONLY INCLUDED 02 - 04 VEHICLES. THEY'VE HAD ALMOST ONE MILLION RECALLS FOR THIS PARTICULAR PROBLEM HOWEVER THEY SAID THAT IT DOESN'T MATTER BECAUSE THE RECALL IS ONLY FOR CARS MADE FROM 02 TO 04. THIS SEEMS SOMEWHAT FRIVOLOUS. *TR

TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. WHILE STANDING BEHIND THE VEHICLE, THE REAR WINDOW EXPLODED WITHOUT ANY PRIOR WARNINGS. SHE SUSTAINED MINOR TO MODERATE INJURIES. THE VEHICLE WAS IN THE PROCESS OF BEING TOWED TO THE DEALER. THE DEALER ADVISED HER THAT THE FAILURE WAS CAUSED BY A DEFECT. HOWEVER SHE HAS TO PAY THE DEDUCTIBLE OUT OF POCKET BECAUSE THERE WAS NOT A RECALL, AND THE WARRANTY EXPIRED. THE FAILURE MILEAGE WAS 80,000. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE.

DRIVING ON HIGHWAY, NO DEBRIS, AND OUR SUNROOF EXPLODED. AS THE SCREEN WAS CLOSED NO INJURIES, BUT POTENTIAL FOR CUT AND EYE INJURIES BY RAZOR SHARP GLASS. NO ONE BEHIND US AFFECTED. HUGE NOISE VERY STARTLING. *TR

ON MONDAY JUNE 1ST WE WERE LOADING ITEMS INTO MY EXPLORER FOR A GARAGE SALE AND MY HUSBAND WENT TO CLOSE THE DOOR AND WHEN HE WENT TO CLOSE IT JUST EXPLODED EVERYWHERE. LUCKILY BY THE GRACE OF GOD MY GRANDSON WAS NOT AROUND THE VEHICLE AT THAT TIME. I JUST FEEL THAT FORD SHOULD BE RESPONSIBLE FOR THIS REPAIR BECAUSE EVEN THOUGH I WAS NOT THE ORIGINAL OWNER WHENEVER THE RECALL WAS POSTED, THEY SHOULD STILL HONOR IT. *TR

ROLLING DOWN PASSENGER SIDE WINDOW WHEN I HEARD A LOUD POP AND THE WINDOW SLID DOWN AND WILL NO LONGER GO UP OR DOWN. *TR

I POPPED OPEN THE REAR LIFT GATE WINDOW OF MY 2002 FORD EXPLORER, AND AS IT DID NOT OPEN FULLY, I PUSHED IT UPWARD SLIGHTLY OUT THE WAY. THE GATE WINDOW ASSEMBLY COLLAPSED, SHATTERED, AND FELL ON MY HEAD. FORTUNATELY, I WAS NOT INJURED, BUT IT WAS UNNERVING TO SAY THE LEAST. INVESTIGATING FURTHER, I SEE THAT THIS IS ACTUALLY NOT AN UNCOMMON OCCURRENCE: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/WINDOWS_WINDSHIELD/REAR_LIFT_GATE_WINDOW_EXPLODED.SHTML SOMETHING NEEDS TO BE DONE, AND SOON, OUR SOMEBODY IS GOING TO GET BLINDED OR WORSE. *TR

MY SUV WAS PARKED IN THE DRIVEWAY. I PUSHED THE REAR WINDOW RELEASE BUTTON TO OPEN THE REAR WINDOW AND IT EXPLODED. GLASS FRAGMENTS WERE FOUND UP TO 12 FEET IN ALL DIRECTIONS. THE NOISE IT MADE WAS LOUD, LIKE A SHOT GUN HAD GONE OFF. A PROFESSIONAL AUTO MECHANIC TOLD ME THAT MY REAR WINDOW REGULATOR MUST HAVE MALFUNCTIONED. CLEARLY THIS IS A DESIGN FLAW THAT FORD SHOULD RECTIFY AND FEAR FOR THE SAFETY OF ANYONE OWNING/USING THIS VEHICLE. I'M CURRENTLY SEARCHING FOR REPLACEMENT PARTS. *TR

I OPEN UP MY BACK HATCH TO GET MY BAGS OUT AND AS I WAS GETTING MY BAGS OUT OF THE BACK THE WINDOW EXPLODED ALL OVER ME.. CLASS GOT IN MY NECK AND ON MY BACK THANK GOD I HAD A HAT ON OR MY FACE WOULD OF GOT ALL CUT UP.. SOMETHING NEEDS TO BE DONE THIS HAS HAPPEN TO MANY PEOPLE. THERE IS NOT REASON FOR THIS, SOMEONE IS GOING TO GET HURT VERY BAD.. WHAT HAS TO HAPPEN SOMEONE LOSE A EYE BEFORE SOMETHING IS DONE.. I AM NOT WAITING I AM GETTING A LAWYER. *TR

1.) MY HEATING DOES NOT WORK. THE AIR CONDITIONER WORKS, HOWEVER, WHEN YOU TURN THE KNOB FOR HEAT, IT MAKES A TICKING SOUND AND NO HEAT. WE TOOK THE VEHICLE TO SEVERAL GARAGES, 3 IN ALL, WHO HAVE STATES THEY SEE THIS PROBLEM OFTEN WITH MY MODEL FORD EXPLORER XLT. *TR

PLACED AN ITEM INTO THE REAR STORAGE AREA OF MY 2002 FORD EXPLORER. WINDOW DIDN'T STAY UP, SO I GAVE IT ANOTHER PUSH WITH MY HAND. I DIDN'T PUSH HARD. THE WINDOW EXPLODED IN MY HAND. GLASS FLEW EVERYWHERE. FORD HAD A RECALL ON THIS WHICH I HAD FIXED EARLY ON IN MY OWNERSHIP OF THE VEHICLE. I ENDED UP WITH GLASS SLIVERS IN MY HAND AND NOW I HAVE A VEHICLE WITH NO REAR WINDOW. *TR

CRACK DEVELOPED IN AREA BELOW LIFT GATE GLASS. NOW THE DOOR AJAR LIGHT GOES ON AND OFF, AS WELL AS THE BUZZER. THE GLASS DOES NOT SHUT PROPERLY AND IS INOPERABLE AND THE AREA BELOW THE GLASS HAS COMPLETELY FALLEN AWAY. *TR

MY HUSBAND AND I OWN A 2002 FORD EXPLORER SPORT. FRIDAY, OCT. 24TH, 2008 WE HAD TRAVELED OUT OF TOWN ABOUT 2 HOURS AWAY FROM OUR HOME. WE WERE ON OUR WAY HOME AND WE WERE COMPLETELY STOPPED AT A RED LIGHT. ALL OF A SUDDEN WE HEARD A HUGE BOOM AND THE REAR LIFTGATE GLASS SHATTERED. WE DID HAVE THE POLICE COME OUT AND INSPECT THE VEHICLE FOR ANY INDICATIONS AS TO WHAT MAY HAVE CAUSED THE GLASS TO SHATTER. THEY DID NOT FIND ANYTHING THAT WOULD HAVE CAUSED THE PROBLEM. WHEN MY HUSBAND AND I GOT HOME WE DID SOME RESEARCH ONLINE TO FIND OUT IF THERE WAS A RECALL ON THIS TYPE OF PROBLEM. WE DID FIND THAT IN 2001 FORD RECALLED THOUSANDS OF FORD EXPLORERS FOR A SIMILAR ISSUE. WE CONTACTED FORD AND WERE TOLD THAT OUR VEHICLE WAS NOT PART OF THAT RECALL. THEY DIRECTED US TO NHTSA TO FILE A COMPLAINT DUE TO OUR ISSUE BEING ALMOST IDENTICAL TO THIS RECALL. WE FEEL THAT THIS IS A MANUFACTURER DEFECT AND THAT OUR VEHICLE SHOULD HAVE BEEN INCLUDED IN THIS RECALL. WE HAVE THE VEHICLE IN THE SHOP RIGHT NOW AND AT THIS TIME WE BELIEVE THAT THE GLASS, HINGES, REAR WINDSHIELD WIPER MECHANISM, STRUTS AND ANY OTHER PARTS AFFECTED ARE BEING REPLACED. WE HAVE A $500 DEDUCTIBLE AND OUR INSURANCE IS COVERING THE BALANCE OF THE COST AT THIS TIME, WHICH IS OVER $1000. WE WOULD LIKE TO FILE A COMPLAINT AT THIS TIME BECAUSE WE DO FEEL THAT OUR VEHICLE EXHIBITED THE SAME MALFUNCTIONS AS THE 2001 RECALL. *TR

SAME AS NOTED FROM OTHER FORD EXPLORE 02 OWNERS.....THE BOTTOM OF THE REAR WINDOW IS CRACKED SHORTLY AFTER PURCHASE IN 03. I HAVE NOW ATTACHED A SIGN USING STICK ON LETTERS THAT READ ON THE BACK PANEL "FORD QUALITY' WITH AN ARROW POINTING TO THE CRACK AS THE DEALER AND FORD WILL NOT DO ANYTHING ABOUT IT AS EVIDENT BY ALL THE COMPLAINTS. I THINK FORD NEEDS THIS TYPE OF PUBLICITY! *TR

RIGHT BELOW THE REAR WINDOW CRACKED FROM WINDOW DOWN TO THE BOTTOM OF DOOR. (TOP HALF) I THOUGHT AT FIRST THAT SOMEONE MUST HAVE TRIED TO BREAK IN USING A PRY BAR. WENT THROUGH THE CAR WASH AND WHEN I CAME OUT I NOTICED THE CRACK. PISSED ME RIGHT OFF..I HATE DRIVING DAMAGED CARS.. THIS WAS NOT CALLED FOR..WHY DID IT CRACK? *TR

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED AND THE REAR TAILGATE HATCH WINDOW WAS A QUARTER OF THE WAY DOWN, THE CONTACT'S SON RETRIEVED ITEMS FROM THE TRUNK AND THE MIDDLE PIECE OF THE REAR END WAS LITERALLY HANGING OFF. THE WINDOW GLASS SHATTERED EVERYWHERE. HIS SON WAS UNINJURED, BUT THE CONTACT BELIEVES THAT THIS SHOULD NOT HAVE OCCURRED IF NO PRESSURE WAS APPLIED TO THE WINDOW ITSELF. THE CONTACT DROVE TO THE DEALER AND WAS INFORMED THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY, NOR A RECALL. THE CURRENT AND FAILURE MILEAGES WERE 136,739.

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT AFTER SEVERAL ATTEMPTS TO OPEN THE LIFT GATE SHE WAS ABLE TO OPEN IT, AS A RESULT, THE HINGE BROKE AND THE BAR THAT HELD THE GLASS BROKE THEN THE GLASS SHATTERED. AS OF MAY 27, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 101,000.

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. SHE NOTICED THAT THE FRAME FOR THE GLASS ON THE REAR WINDOW WAS CRACKED. THE DEALER STATED THAT THE MANUFACTURER WOULD NO LONGER PROVIDE A FREE REMEDY FOR THE VISIBILITY: GLASS, SIDE/REAR (NHTSA CAMPAIGN ID #01I010000). AS OF MAY 23, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 73,000.

REAR PANEL WAS CRACKED WHICH THEN LEAD TO THE REAR WINDOW HINGE FAILING AND THE WINDOW SHATTERED IN AN UNPROVOKED MANNER. *TR

POWER WINDOW OPENER ON DRIVERS SIDE QUIT. *TR

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT NOTICED THAT THE REAR GLASS WAS CRACKED FROM THE TOP TO THE BOTTOM OF THE GLASS. HE NOTICED ANOTHER CRACK BEGINNING TO FORM AT THE TOP AS WELL. ONE CRACK IS IN THE CENTER AND THE OTHER IS ON THE TOP RIGHT. THE MANUFACTURER STATED THAT THEY WOULD ASSUME A SMALL PORTION OF THE COST TO HAVE THE GLASS REPLACED, BUT DID NOT STATE WHETHER THE FAILURE WOULD RECUR. THE FAILURE MILEAGE WAS 25,000 AND CURRENT MILEAGE WAS 46,700. UPDATED 04-02-08 *BF

THE REAR WINDOWS WAS RECALLED AND THE REPAIR WAS PERFORMED. NOW THE BACK WINDOW FAILED AS I AM TOLD BY THE FORD DEALER HAS CRACKED. AFTER SOME SEARCHING I SEE THIS IS PRETTY COMMON AFTER THE REPAIR. HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/WINDOWS_WINDSHIELD/REAR_LIFT_GATE_WINDOW_EXPLODED.SHTML *TR

OPENED THE LIFTGLASS ON THE REAR OF THE VEHICLE AND THE GLASS SHATTERED. NO EXCESSIVE FORCE WAS USED. CONTACTED FORD DEALERSHIP AND SAID THAT IT WAS MY RESPONSIBILITY SINCE THE RECALL REPAIR HAD BEEN PERFORMED 6 MONTHS AGO. I AM PAYING FOR REPAIR. *TR

AIR CONDITIONING/FAN CONTROLS KNOBS & FACE OF CD PLAYER ON DASH GETS INCREASINGLY HOTTER AS THE VEHICLE RUNS. THE PANEL WITH THE CONTROL KNOBS IS VERY, VERY HOT TO THE TOUCH AND BEGINS TO SMELL VERY HOT WHEN VEHICLE IS RUNNING. I AM CONCERNED OF A FIRE AS MY SON IS A PARAPLEGIC AND I HAVE READ THAT THE FORD EXPLORER HAS FIRES. I ASKED THE DEALER ABOUT THIS POSSIBLE ELECTRICAL PROBLEM AND THEY DON'T SEEM CONCERNED. *TR

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT CALLED REGARDING NHTSA CAMPAIGN # 01I010000 (VISIBILITY:GLASS, SIDE/REAR). THE DEALER STATED THAT ACCORDING TO THE VIN, THE RECALL REPAIR HAD ALREADY BEEN PERFORMED ON THE VEHICLE. HOWEVER, FORD STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE MANUFACTURER ALSO STATED THAT THE VIN DID NOT RELATE TO THE SAFETY ACT. BEFORE HE NOTIFIED THE DEALER AND THE MANUFACTURER, THE REAR SIDE GLASS ON THE VEHICLE HAD ALREADY FALLEN OUT, SIMILAR TO THE FAILURE NOTED IN THE RECALL. UNFORTUNATELY, THE CONTACT NEVER RECEIVED A RECALL NOTICE PRIOR TO THE FAILURE. THE ESTIMATED COST TO HAVE THE GLASS REPLACED IS $900. NEITHER THE DEALER NOR THE MANUFACTURER HAS OFFERED TO PAY FOR THE REPAIR. THE ENGINE SIZE, POWERTRAIN, MILEAGE INFORMATION, AND FUEL SYSTEM WERE UNKNOWN.

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT HEARD A LOUD NOISE WHILE DRIVING IN REVERSE. THREE DAYS LATER, SHE DISCOVERED A CRACK BELOW THE WINDOW OF THE REAR DOOR. THE DEALER STATED THAT THEY HAVE THREE OTHER VEHICLES ON LOCATION WITH THE SAME FAILURE. THE FORD MANUFACTURER STATED THAT NOTHING COULD BE DONE BECAUSE HER VEHICLE IS NOT UNDER WARRANTY AND IT WAS NOT SERVICED WITH FORD. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 59,000 AND FAILURE MILEAGE WAS 58,750. UPDATED 02/01/08. *LJ UPDATED 02/01/08 *TR

MY WINDOW SWITCH STARTED TO SMOKE AND MELTED THE MAIN WINDOW SWITCH. IT DOES NOT WORK AT ALL NOW. IT WILL BE TAKEN TO A FORD DEALERSHIP TOMORROW. *TR

THE REAR LIFTGATE GLASS FELL OFF THE HINGES. THE FALLING GLASS DAMAGED THE REAR DEFROSTER WIRES (CAN NO LONGER BE USED) THE HINGE HOLDING THE GLASS BROKE OFF FROM THE VEHICLE CAUSING THE GLASS TO FALL TO THE GROUND. IT COST $130 AT THE FORD DEALER. NHTSE RECALL 04V442 INVESTIGATED THIS EXACT COMPLAINT AND A RECALL WAS ISSUED BUT FORD INFORMED ME THAT MY 2002 FORD EXPLORER SPORT WAS NOT COVERED UNDER THE RECALL BECAUSE IT WAS BUILT IN A FACTORY NOT AFFECTED BY THE RECALL. THE NHTSE SHOULD CONSIDER RE-OPENING THIS CASE AS IT IS THE SAME EXACT PROBLEM AS THE RECALL ON THE SAME EXACT MAKE AND MODEL. ALL INCIDENTS OF THIS FAILURE OF THE REAR LIFTGATE GLASS HINGES SHOULD BE COVERED BY FORD. THANK YOU *TR

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT LIFTED THE TAILGATE AND NOTICED THAT THE LIFT CYLINDER HAD DETACHED FROM THE SOCKET, CAUSING THE TAILGATE TO STRIKE HIM ON THE TOP OF HIS HEAD. THE FAILURE RESULTED IN A BUMP ON HIS HEAD. THE DEALER STATED THAT HIS VEHICLE WAS NOT COVERED UNDER THE WARRANTY. THERE WAS RECALL # 01I010000 (VISIBILITY:GLASS, SIDE/REAR). THE DEALER DID NOT VERIFY TO DETERMINE IF HIS VEHICLE WAS INCLUDED IN THE RECALL. THE CURRENT MILEAGE IS 78,000 AND FAILURE MILEAGE WAS 77,500.

TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THEY OPENED THE HATCH AND THE RIGHT SIDE OF THE WINDOW DETACHED FROM THE VEHICLE. SHE ATTEMPTED TO PLACE THE RIGHT SIDE OF THE WINDOW BACK INTO THE HINGE. WHILE DRIVING TO THE DEALER THE LEFT WINDOW DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THE HINGES DETACHED FROM THE WINDOW SEAL WHICH HELD THE WINDOW IN PLACE. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER. SHE FILED A COMPLAINT WITH THE MANUFACTURER, AND WILL SUBMIT THE CASE NUMBER WITH THE HARD COPY OF THE COMPLAINT. THE CURRENT MILEAGE IS 44,000 AND FAILURE MILEAGE WAS 43,989. *AK

I AM PRESENTLY HAVING PROBLEMS WITH THE REAR PASSENGER WINDOWS ON MY 2002 FORD EXPLORER. IT APPEARS THAT THERE IS A SERIOUS PROBLEM WITH THE MOTOR AND/OR WINDOW TRACK SYSTEM. AT PRESENT, I AM NOT ABLE TO OPERATE NEITHER OF THE WINDOWS. IN FACT, WHEN AND IF I ATTEMPT TO DO SO, ALL THAT IS HEARD IS THE MOTOR ATTEMPTING TO MANEUVER THE WINDOW. NEITHER ONE OF THE WINDOWS COME DOWN WHEN I ATTEMPT TO DO SO OPERATIONALLY. ON THE OTHER HAND, THEY COME DOWN ON THERE OWN (SLIDES DOWN EVERYDAY). UNFORTUNATELY, I HAVE TO WEDGE AN OBJECT ON THE SIDE OF THE WINDOW, SO THAT ONE OF THE WINDOWS COULD STAY IN PLACE (TO NO AVAIL, IT CONTINUES TO COME DOWN). I HAVE ATTEMPTED TO REACH OUT TO WINNER FORD IN CHERRY HILL, N.J., (WHERE I PURCHASED THE SUV, NEVERTHELESS, THEY CLAIM THAT THERE ARE NO KNOWN RECALLS, AND INSTRUCTED ME TO CALL THE FORD MANUFACTURING COMPANY ). IN TAKING THEIR ADVICE, I HAVE ATTEMPTED TO CALL FORDS COMPLAINT DEPARTMENT, JUST TO BE TOLD THAT THEY ARE NOT ABLE TO DO ANYTHING. IT IS APPARENT THAT THEY ARE JUST TOSSING THE PROBLEM BACK ON THE CONSUMER. I HAVE DONE SOME RESEARCH ON THE ABOVE MENTIONED PROBLEM AND HAVE NOTICED THAT THERE ARE OTHER OWNERS WHO ARE HAVING THE SAME, IF NOT, SIMILAR PROBLEMS WITH THE REAR PASSENGER WINDOWS. HENCE, AS A RESULT OF AN INCIDENT WITH WINNER FORD A LITTLE OVER A YEAR OR TWO AGO, I AM NOT WILLING TO INVEST MONEY INTO A PROBLEM THAT IS OBVIOUSLY MANUFACTURER RELATED. I HAD PURCHASED A WINDOW CONTROL (DRIVER'S SIDE) THAT HAD BEEN RECALLED AND WAS TOLD THAT SINCE I PURCHASED THE CONTROL PRIOR TO THE RECALL, I WAS NOT ENTITLED TO A REFUND. YOUR ASSISTANCE IS GREATLY APPRECIATED. AN UNHAPPY CONSUMER, ARMANDO ANDUJAR P.S. THE INCIDENT DATE IS A ESTIMATE. *TR

CRACK ON PANEL BELOW THE REAR GLASS WAS ABOUT 4 INCHES LONG. IF THE CRACK CONTINUES IT COULD BECOME A SAFETY ISSUE AT HIGHWAY SPEEDS. PART OF THE PANEL COULD DETACH.*AK

THE REAR WINDOW ON MY 2002 FORD EXPLORER EXPLODED WHEN I OPENED IT. UNFORTUNATELY A FRIEND WAS STANDING NEAR AND RECEIVED A COUPLE MINOR CUTS. NO IDEA WHAT SO EVER WHAT CAUSED THE WINDOW TO SHATTER INTO A MILLION PIECES, THE LOCAL FORD MOTOR FOLKS SAID THIS WAS STRANGE AND HAD NEVER HEARD OF IT BEFORE. THE TEMPERATURE WAS ABOUT 40 DEGREES, SO IT WASN'T THAT COLD OUT. IT HAD BEEN CLOSED JUST MINUTES BEFORE WITHOUT ANY INDICATION OF A PROBLEM. *JB

TL *- THE CONTACT OWNS A 2002 FORD EXPLORER. THE REAR WINDOW HAS A CRACK NEAR THE WINDOW MOLDING. NO INCIDENT OCCURRED WHICH WOULD HAVE CAUSED THE WINDOW TO CRACK. THE CONTACT ALSO OBSERVED ANOTHER VEHICLE, SAME MAKE AND MODEL WITH AN IDENTICAL PROBLEM. *AK UPDATED 03/07/07*JB

TL* - THE CONTACT STATES THAT ON JANUARY OF 2005 HER 2002 FORD EXPLORER HAD A DEFECTIVE APPLIQUE LOCATED BELOW TAILGATE GLASS HAD DEVELOPED A CRACK FROM TOP TO BOTTOM. THE LOCATION OF THIS CRACK IS APPROXIMATELY INCHES TO THE LEFT OF THE FORD EMBLEM. CONTACT TOOK THE VEHICLE TO THE DEALERSHIP AND THEY STATED THAT THE CRACK WAS A STRESS CRACK, PROBABLY DUE TO TEMPERATURE EXPAND. ON OCTOBER OF 2006 CONTACT EXPERIENCE THE SAME CRACK THIS TIME IT CRACKED INTO TWO PIECES. CONTACT STATES THAT SHE CAN PROVIDE PICTURES IF NEEDED.

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED AND BEING WASHED BY HAND, THE LIFTGATE GLASS BECAME UNFASTENED AND FRACTURED WHEN THE GATE WAS OPENED. THIS MALFUNCTION CAUSED PERSONAL INJURIES. THERE WERE NO WARNING SIGNALS PRIOR TO THE INCIDENT. THE VEHICLE WAS TAKEN TO A DEALERSHIP.

DT*: THE CONTACT STATED THE REAR HATCHBACK DOOR WINDSHIELD FELL OFF WHILE THE DOOR WAS OPEN BREAKING GLASS OVER THE CONCRETE WHICH DEFLECTED BACK UP CAUSING INJURIES TO THE CONTACT. THE VEHICLE HAS NOT BEEN TO A SERVICE DEALER TO DETERMINE THE CAUSED OF THE PROBLEM.

DT*: THE CONTACT STATED AFTER SHUTTING THE LIFTGATE GLASS IT SHATTERED AND RAINED DOWN. THE BROKEN GLASS CUT THE ARM, LEG AND FOOT OF THE CONTACT. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO INFORMED THE CONTACT THAT A REPAIR WOULD NOT BE PERFORMED BECAUSE THE WINDOW CYLINDER DID NOT APPEAR TO BE DAMAGED. THERE WAS A NHTSA RECALL # 01I010000 WHICH PERTAINS TO THE SIDE AND REAR GLASS. THE VEHICLE WAS NOT INCLUDED IN RECALL DUE TO THE VIN.

DT*: THE CONTACT STATED WHILE OPENING THE BACK WINDOW, THE LEFT SIDE HINGE FELL OFF. THE WINDOW WAS HANGING BY ONE HINGE. AN ATTEMPT WAS MADE TO SECURE THE WINDOW, BUT WHILE THE WINDOW WAS BEING ADJUSTED, THE RIGHT HINGE FELL OFF. THE WIRING FROM THE BACK WINDSHIELD WIPER HELD THE WINDOW IN PLACE AND KEPT THE WINDOW FROM FALLING TO THE GROUND. THE DEALERSHIP HAS BEEN INFORMED AND DETERMINED THE HINGES WERE STRIPPED. THE DEALERSHIP RECOMMENDED A REPLACEMENT HINGE KIT TO REPAIR THE WINDOW.

I POPPED THE LIFTGATE ON MY 2002 FORD EXPLORER WHILE IT WAS SITTING IN MY GARAGE (GARAGE DOOR WAS CLOSED AND IT WAS EARLY EVENING -- SO TEMPERATURES WERE MILD AND NO SUNLIGHT WAS HITTING THE TRUCK). AS I PULLED ON THE LIFTGATE TO FULLY OPEN IT, I HEARD A LOUD "BANG!" AND THE ENTIRE BACK WINDOW EXPLODED. BALLS OF GLASS WERE THROWN WITH SUCH FORCE THAT THEY EMBEDDED IN THE WALLS OF MY GARAGE. SEVERAL TINY SHARDS OF GLASS (EVEN THOUGH IT'S SAFETY GLASS, EDGES ARE STILL PRETTY SHARP) LODGED IN MY FEET. TODAY, I'M HAVING THE BACK GLASS REPLACED, BUT I'M CONCERNED ABOUT THIS PROBLEM RECURRING. THERE HAD BEEN NO PREVIOUS DAMAGE TO MY REAR WINDOW, AND I HAD THE "LIFTGATE HINGE" RECALL WORK PERFORMED PROMPTLY. IT APPEARS THAT NUMEROUS OTHER FORD EXPLORER OWNERS ARE HAVING PROBLEMS WITH THEIR BACK WINDOWS CRACKING OR EXPLODING: HTTP://WWW.AUTOBYTEL.COM/CONTENT/RESEARCH/FORUMS/INDEX.CFM/ACTION/POSTS/FID/200. *JB

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN THE YARD, THE NEIGHBOR ALERTED THE CONTACT THAT THE REAR WINDOW WAS SHATTERED. THE DEALERSHIP WAS ALERTED. THERE IS A NHTSA RECALL, #01I010000 REGARDING THE VISIBILITY: GLASS, SIDE/REAR. THE VIN WAS NOT INCLUDED IN THE RECALL.

FOIA REQUEST FOR COMPLAINTS ASSOCIATED WITH THE MODEL YEAR 2002 FORD EXPLORER REAR LIFT GLASS BREAKING. *NM ATTORNEY LOCATED 2 BULLETINS. ONE WHICH WARNED THAT THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED. THE OTHER WARNED THAT THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT. *NM

CONSUMER FORD EXPLORER REAR WINDOW CRACKED. DEALER STATED THIS WAS A PROBLEM AND THAT IT WAS COVERED IN WARRANTY UP TO 3 YRS. *TS THE CONSUMER HAD HIS VEHICLE FOR 4 YEARS. *JB

FORD EXPLORER 2002 BACK WINDOW POPPED OUT OF VEHICLE--BREAKING BRACKETS THAT SECURE IT( CLASS) TO LIFT GATE--LOOKED TO SEE IF THIS VEHICLE HAD A RECALL---THERE IS FOR VEHICLES MANUFACTURED UNTIL MARCH OF 2002--MINE WAS APRIL--EVEN THOUGH ITS A PROBLEM--DEALER SAYS FORD NOT RESPONSIBLE. *JB

2002 FORD EXPLORER 4 DOOR REAR HATCH GLASS EXPLODED AS IT WAS BEING CLOSED. INCIDENT OCCURRED APPROXIMATELY 1 YEAR AFTER RECALL 04S20 WAS PERFORMED. *NM

DT: THE CONTACT STATED THE REAR WINDSHIELD EXPLODED WHILE THE CONTACT WAS GETTING INTO THE VEHICLE. THE VEHICLE HAD NOT BEEN STARTED AND IT WAS APPROXIMATELY 35 TO 40 DEGREES OUTSIDE. THERE WERE NO WARNING SIGNALS BEFORE THE WINDSHIELD EXPLODED. THE DEALER AND MANUFACTURER HAVE NOT BEEN CONTACTED. NO REPAIRS HAVE BEEN MADE. *AK

SAFETY CONCERN: 2002 FORD EXPLORER XLT. DEFECTIVE APPLIQUE LOCATED BELOW TAILGATE GLASS HAS DEVELOPED A CRACK FROM TOP TO BOTTOM. THE LOCATION OF THIS CRACK IS APPROXIMATELY 3 INCHES TO THE LEFT OF THE FORD EMBLEM. THE DEALER SENT ME TO THE BODY SHOP, WHICH PROVIDED ME WITH AN ESTIMATE OF $334.68 TO REPLACE THE DEFECTIVE PART. ALTHOUGH THE DEALERSHIP WAS FAMILIAR WITH THIS PROBLEM, MY VEHICLE HAS APPROXIMATELY 105,000 MILES AND AS A RESULT THE DEALERSHIP WOULD NOT PURSUE THIS A WARRANTABLE REPAIR. THEY ESSENTIALLY IGNORED MY GRIEVANCE. AS A LEFT THE DEALERSHIP, I HAPPEN TO NOTICE A BLUE 2002 EXPLORER SIMILAR TO MINE ON THE USED CAR LOT. AS I APPROACHED THE VEHICLE I NOTICED IT HAD THE IDENTICAL CRACK (FROM TOP TO BOTTOM), LOCATED IN THE SAME POSITION (3 INCHES TO THE LEFT OF THE FORD EMBLEM). THIS VEHICLE; VIN #[XXX] HAD ONLY 56,069 MILES ON IT. I CONTACTED FORD AT 800 392-3673 AND SPOKE WITH [XXX]. THE REFERENCE NUMBER FOR MY COMPLAINT IS; REF #[XXX]. [XXX] INVESTIGATED AND CONFIRMED THAT A BULLETIN HAD BEEN ISSUED FOR THIS COMPLAINT WITH INSTRUCTIONS FOR ITS REPAIR. HOWEVER, FORD HAS NOT YET AGREED TO PAY FOR ANY REPAIRS OR TO REIMBURSE THE CONSUMER FOR ANY REPAIRS ALREADY MADE. THIS IS A SAFETY CONCERN AS THIS APPLIQUE COULD BREAK OFF AND CAUSE SERIOUS DAMAGE TO ANOTHER VEHICLE OR PASSERBY. I MADE THIS CONCERN KNOW TO [XXX], BUT WAS ASSURED THAT IT HAD NOT BEEN DEEMED A RECALL REPAIR. *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

HATCH FELL OF HITTING MY WIFE ON BACK AND NECK

WE RECIEVED A RECALL NOTICE ON TWO OF OUR FORD EXPLORERS. IT WAS CONCERNING THE GLASS IN THE LIFT GATE. THE RECALL STATED THAT THE GLASS COULD FALL OUT AND INJURE THE PERSON OPENNING THE WINDOW. WE HAD THE RECALL DONE ON TWO OF OUR VEHICLES. ABOUT 90 DAYS AFTER WE HAD THE VEHICLE REPAIRED THE GLASS DID FALL OUT ON ONE OF OUR DETECTIVES. WE HAD THE WINDOW FIXED AND FORD CHARGED US 1029.67 FOR THE REPAIR. OUR CONCERN IS TWO FOLD. OBVIOUSLY THE ORIGINAL PROBLEM STILL PERSIST AND THE SAFTY ISSUE IS A FACTOR. ALSO WE FEEL THAT FORD SHOULD KNOW THAT THE PROBLEM IS STILL PRESENT AND STAND BEHIND THE REPAIR AND FIGURE OUT ANOTHER FIX. I HAVE GOTTEN NO WHERE WITH FORD LOCALLY OR AT THEIR CUSTOMER RELATIONS CENTER

TRAVELING IN HEAVY RAIN WHEN INTERMITTENT WINDSHIELD WIPERS SUDDENLY BECAME NON-OPERATIONAL. THE WIPERS STOPPED MIDWAY ON THE WINDSHIELD. THE REGULAR AND FAST WIPER SPEEDS ARE STILL OPERATIONAL AT THIS POINT. IN ORDER TO HAVE THE WIPERS RETURN TO THE NORMAL POSITION ON THE WINDSHIELD, THE WIPER SWITCH HAS TO BE CONTINUALLY MOVED FROM THE OFF POSITION TO THE INTERMITTENT POSITION UNTIL THE WIPERS GRADUALLY MOVE DOWN THE WINDSHIELD. VEHICLE NEEDS TO BE TAKEN TO DEALERSHIP TO HAVE PROBLEM DIAGNOSED AND REPAIRED IMMEDIATELY.

CONSUMER RECEIVED NHTSA RECALL 01I010000 NOTICE IN OCTOBER OF 2004. SINCE THEN DEALER HAS STILL NOT RECEIVED ANY PARTS.*AK

THE REAR GLASS OF MY FORD EXPLORER XLT 2002 "EXPLODE" WHEN THE GLASS WAS ATTEMPT TO BE CLOSED. PIECES OF GLASS TRAVELED ABOUT 10 FEET FROM THE ORIGIN. NO ONE WAS INJURED. THE GLASS WAS COMPLETELY BROKEN WITHOUT AN APPARENT REASON. NOW I CAN NOT USE MY CAR DUE TO THE BROKENGLASS. A REPORT WAS FILLED WITH THE LOCAL POLICE IN ORDER TO MAKE A REPORT TO THE CAR INSURER. A NEW GLASS WILL BE BOUGHT AND THE PRICE IS ABOUT $1300 AND THE HALF REAR DOOR NEED TO BE PAINTED AT ABOUT $150 USD.*AK

REAR LIFT GLASS ASSEMBLY. SHATTERED UPON OPENING, LIFT GLASS SUPPORT BRACKET TWISTED OUT OF PLACE, CAUSING THE FAILURE. 2 INJURED, AN ADULT AND A CHILD. *NM

2002 FORD EXPLORER REAR WINDSHIELD WIPERS WORKED INTERMITTENTLY.***NO ANSWER REQUIRED***.*MR *NM

THE WINDSHIELD WIPERS ON A FRIEND OF MINES 2002 FORD EXPLORER XLT ARE AWFUL. I DRIVE THIS VEHICLE FROM TIME TO TIME AND THEY DO AN AWFUL JOB WITH SNOW AND RAIN. HAVE OTHERS EVER COMPLAINED ABOUT EXPLORERS IN THIS WAY?? THIS IS HER FOURTH FORD EXPLORER OVER THE PAST MANY YEARS-SHE HAD A 1996, 1998, AND 2000 EXPLORER AND THEY ALL HAD AWFUL WINDSHIELD WIPERS. *NM

THE VEHICLE WAS PARKED WHEN CONSUMER WAS NOTIFIED THAT THE REAR WINDOW HAD SHATTERED. THERE WAS GLASS OUTSIDE OF THE VEHICLE AND INSIDE.. THE PANEL HAD BEEN EXPANDED. THE VEHICLES REAR DOOR WAS CLOSED AND IN PLACE. THE CONSUMER HAD RECEIVED A CONSUMER NOTIFICATION FROM THE MANUFACTURER THAT THIS COULD HAPPEN AND THE DEALER DID NOT HAVE THE GLASS TO MAKE THE REPAIR. *JB

THE CONSUMER WOULD LIKE TO KNOW IF FORD HAS ISSUED A RECALL TO THEIR TSB ARTICLE NO. 620978 REFERENCING THE SUN ROOF. *NM *SC THE CONSUMER STATED THERE IS A PROBLEM WITH THE SUN ROOF IN HOW IT RETRACTS. *JB

CONSUMER RECEIVED A RECALL LETTER FOR THE REAR WINDOW LIFTGATE. THE PARTS HAVE NOT BEEN RECEIVED BY THE DEALER. LIFTGATE BRACKET NHTSA 04V442000. *AK

RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS. AFTER RECALL REPAIRS WERE MADE THE REAR GLASS SHATTERED WHILE OPENING THE LIFTGATE. THE VEHICLE IS AT THE DEALER.*AK

CONSUMER RECEIVED RECALL 04V442000 FOR THE REAR WINDOW, AND AFTER NUMEROUS CALLS THE PARTS HAVE NOT BEEN RECEIVED BY THE DEALERS. *AK

WINDOW MAY DROP UNEXPECTEDLY WHEN VEHICLE IS OPERATING. DEALER REFUSES SERVICE.*AK

I OPENED THE REAR WINDOW ON MY 2002 FORD EXPLORER AND THE LEFT SHOCK CAME LOOSE. WENT TO A CAR DEALERSHIP TO HAVE IT FIXED. IT HAS COME UNDONE TWICE SINCE THAT TIME. EEDS TO BE ON A RECALL.*AK

WHILE OPENING THE REAR DOOR HINGES BROKE. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE HINGES AND STRUTS NEEDED TO BE REPLACED, AND REPLACED THEM. HOWEVER, A FEW MONTHS LATER WHILE CLOSING THE REAR DOOR THE GLASS BROKE. NO ONE WAS INJURED. VEHICLE WAS TAKEN BACK TO DEALER, AND THE MECHANIC REPLACED THE WINDOW. *AK

WHILE ATTEMPTING TO CLOSE THE LIFT WINDOW ON THE LIFTGATE THE GLASS SHATTERED INTO VERY SMALL SHARP PIECES. THE DRIVER CUT HIS FINGER IN A PIECE OF GLASS. THE GLASS ALSO SCRATCHED THE TAILGATE. THE CONSUMER CONTACTED THE DEALER WHO REPLACED THE GLASS. *AK *NM PE04045.PCO

PROBLEMS WITH THE MATERIAL ON THE MOON ROOF. *MR THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE MANUFACTURER WOULD ONLY COVER THE PROBLEM IF THE VEHICLE WAS WITHIN IT'S WARRANTY 36000 MILES/36 MONTHS, THE VEHICLE HAD 45000 MILES. THE CONSUMER CAME ACROSS A TECHNICAL SERVICE BULLETIN WHICH EXPLAINED THE TYPE OF PROBLEM THE VEHICLE WAS HAVING SB620978. *NM

FRONT PASSENGER SIDE WINDOW EXPLODED WHILE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT. WHEN THIS OCCURRED A PIECE OF GLASS HIT THE CONSUMER. PASSENGER SIDE WAS UNOCCUPIED AT THE TIME OF THE INCIDENT. THE CAUSE OF THE WIDOW EXPLODING WAS YET TO BE DETERMINED.*AK

WENT TO WASH MY 2002 FORD EXPLORER AND WHEN THE WATER HIT THE WINDSHIELD IT STARTED TO CRACK FROM THE TOP OF THE WINDSHIELD TO ABOUT 3/4 THE WAY DOWN. IT WOULD SEEM TO ME THAT A WINDSHIELD SHOULD BE ABLE TO WITH STAND THIS TYPE OF THING.*AK

WINDSHIELD WIPERS CAME ON AND WENT OFF INTERMITTENTLY IN INCLEMENT WEATHER. WINDSHIELD WIPER STAYED IN THE UP POSITION WHILE IN OPERATION . CONSUMER INFORMED THE DEALER ABOUT THE PROBLEM ON NUMEROUS OCCASIONS. MECHANIC DETERMINED THAT MOTOR NEEDED TO BE REPLACED. *AK

THE REAR DOORS WILL NOT OPEN FROM THE INSIDE. ALSO, THE REAR WINDOWS WILL NOT GO UP OR DOWN. DEALER MADE REPAIRS THAT TEMPORARILY FIXED THE WINDOWS. THE PROBLEM RETURNED ABOUT TWO MONTHS AFTER THE REPAIRS WERE DONE. *AK

WHEN THE CONSUMER OPENED THE HATCHBACK THE GLASS PORTION OF THE HATCH DETACHED FROM THE BACK OF THE TRUCK. THE DEALERSHIP INDICATED THAT STRESS CRACKS IN THE PANEL UNDERNEATH THE WINDOW CAUSED THE FAILURE. *AK *NLM

CONSUMER STATES THAT ON 07/03/03 HIS WIFE ATTEMPTED TO OPEN THE REAR DOOR TO THE VEHICLE AND REAR WINDOW EXPLODED IN HER FACE. THE CONSUMER'S WIFE SUFFERED MINOR SCRATCHES, AND A HAND LACERATION.*AK

INTERIOR REAR VIEW MIRROR IS DEFECTIVE. THE IMAGE IS BLURRED, MORE SO AT NIGHT WITH HEAD LIGHTS OR STREET LIGHT ON. TOOK TO FORD DEALER THREE TIMES: 1ST TIME THEY SAID NOTHING WAS WRONG, 2ND TIME THEY SAID THEY HAD TO ORDER THE PART, 3RD TIME THEY SAID THEY REPLACED IT BUT THE PROBLEM STILL EXIST. I DO NOT KNOW WHAT I HAVE TO DO TO GET THIS DISTRACTING AND POSSIBLY SAFETY DEFECT FIXED.*JB

THERE IS A "LINE OF SEPARATION" BETWEEN HEADLINER ALONG THE TOP OF FRONT WINDSHIELD. CAN FEEL AIR COMING INTO INTERIOR CABIN. CONSUMER IS CONCERNED GLASS MAY ENTER INTERIOR IF HIT.*AK

WHILE DRIVING AT 35MPH AND WITH NO WARNING FRONT WINDSHIELD SHATTERED, AND CAUSED CONSUMER TO HAVE VISUAL PROBLEMS. DEALER NOTIFIED.*AK CONSUMER STATES THE THE REAR WINDOW OPENS ON ITS OWN, HAS HAS DONE SO ON 3 OCCASIONS.*JB

REAR WINDOW ON HATCH DOOR SUDDENLY EMPLODED WHEN THE DRIVER PUSHED AUTOMATIC BUTTON. GLASS SHATTERED IMMEDIATELY WITH METAL MOLDING FLYING INSIDE COMPARTMENT ALL THE WAY UP FRONT TO DRIVER. PLEASE DESCRIBE DETAILS. *AK

DEFROSTER DOES NOT WORK AND IS CAUSING FRONT WINDSHIELD TO FOG UP DURING COLD WEATHER, AND IT WILL BE HARD FOR CONSUMER TO SEE. DEALER NOTIFIED. *AK

SUN ROOF WOULD RIDDLE WHILE DRIVING. DEALER CONTACTED . FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

WINDOW FRAME DOES NOT HAVE A PROTECTIVE SHIELD, IT CRACKED ABOUT 5 INCHES , WITH SMALLEST HIT OF A PEBBLE.*AK

CONSUMER HAS HAD VEHICLE IN THE SHOP 4 TIMES FOR THE REAR WINDOW. *JG WHEN THE VEHICLE WAS COMING TO A STOP IT WOULD SURGE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO HELP THE CONSUMER WITH THE PROBLEM. *NM

PISTON THAT RAISES BACK WINDOW FLEW OUT ON A COUPLE OF OCCASIONS. CONTACTED DEALER, AND DEALER COULD NOT FIND CAUSE OF PROBLEM.

"ELECTRO-CHROMATIC" INSIDE REAR VIEW MIRROR - OBSCURES FORWARD VISION - PARTICULARLY IN TURNS TO THE RIGHT AND AT INTERSECTIONS.*AK

CONSUMER STATES THE SMOKY REARVIEW MIRROR OBSCURES THE VIEW OUT THE REAR WINDOW. *YD

CONSUMER STATES WHILE BACKING OUT OF GARAGE REAR END WINDOW AND DOOR ASSEMBLY OPENED WITHOUT WARNING, RESULTING IN DAMAGE TO DOOR AND GLASS.*JB

CONSUMER STATE WHILE DEFROSTING WINDOWS CONSUMER CANT SET THE CORRECT AC TEMPERATURE TO UNFOG WINDOWS AND KEEP THEM CLEAR. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER. NLM

CONSUMER STATES DRIVER SIDE MIRROR WILL NOT A HOLD POSITION. DEALER FOUND LOOSE GLASS AND REPLACED MIRROR. *TT

POWER REAR WINDOW HAS ONLY 3 POSITIONS, FULLY OPEN, OPEN 1" FROM TOP, FULLY CLOSED, ONCE ACTIVATED THERE IS NO EMERGENCY STOP UNTIL THE 1" FROM TOP POSITION. WINDOW DRIVE MOTOR IS VERY POWERFUL, NO WARING IN PLACE. COULD RESULT IN CRUSHING OF HAND AND OTHER SERIOUS INJURIES.

WE ARE HAVING ALOT OF TURBULANCE PROBLEMS WITH THE VEHICAL WITH HAVING THE BACK WINDOWS DOWN!IT'S SO BAD THAT THE WHOLE ROOF SHAKES AS WELL AS THE SOUND IS SO EAR PIERCING THAT IT FEELS LIKE YOUR EAR DRUMS ARE GOING TO BREAK!WE HAVE TAKEN IT TO FORD TO THE SERVICE MANAGER AS WELL AS HAVING IT LOOKED AT BY THE FORD SERVICE REP,WE ARE TOLD TO KEEP THE WINDOWS UP AND LOCKED!WHEN WE PURSHASED THE VEHICAL WE WANTED A FOUR DOOR WITH WINDOWS TO OPEN NOT JUST TWO.TO MYSELF AND MY FAMILY MY CONCERN IS HEALTH RELATED AS WELL,WE HAVE YOUNG CHILDREN AND IF THE WINDOWS ARE PUT DOWN BY THEM ,MY CONCERN IS IT COULD BRAK THEIR EAR DRUMS.FORD SHOWS NO CONCERN IN THIS MATTER ,BEING WE ARE THE ONLY ONES TO COMPLAIN.THIS IS A DEFECT WITH THE MANUFACTURE,AND ARE NOT WILLING TO FIX THE PROBLEM! WE COULD USE YOUR HELP. THANK YOU,MR. ANTHONY MAGEE & FAMILY. *AK