2020 Toyota Rav4 Other Problems

Your check engine light has come on, and other owners have reported the same issue. The problem appears to be related to the coolant bypass hose or valve in your engine cooling system. Getting this diagnosed and repaired will help prevent overheating and engine damage.

Your RAV4's rear liftgate hinges have cracked and caused the liftgate to open and close unevenly and misaligned, even though there was no accident or impact. The dealership confirmed the metal hinges need replacement but won't cover it under warranty, and your insurance won't cover it either, claiming it's normal wear and tear. However, you've found many other RAV4 owners reporting the same problem, suggesting this may be a defect rather than normal wear. If the hinges continue cracking, the liftgate could fail completely and fall, creating a safety hazard. Fixing this will require replacement of the rear liftgate hinges.

Your sunroof glass suddenly shattered while driving on the freeway during heavy rain, with no accident involved. This created a potential safety hazard, and you're concerned about driving the car long distances. The sunroof cannot be completely sealed or removed as a fix, leaving the vehicle unsafe to use.

Your power rear hatch doesn't always open completely—sometimes it stops after only opening about an inch. When this happens, you have to manually close it and try opening it again multiple times before it works properly.

Water by-pass hose failure

When attempting to open the rear lift gate wither from the dash or from the key fob rear lift gate partial opens followed by multiple beeps rear lift gift then has to be manually opened or closed

Coolant Bypass Valve, vehicle is available for inspection. Confirmed by Certified Toyota Dealership. There is a know defect with the Coolant Bypass Valve in 2019-2023 Toyota Rav4. Maintenance Required Light Only Comes on when the Heat is switched to Air Conditioner.

The flow shut off valve coolant it was recall from Toyota

The coolant valve is malfunctioning and causing an engine safety light to be on constantly

I am told my DCM is not functioning properly. I learned this when my remote start function was no longer working. The dealership ran a diagnostics then wanted me to pay almost another $200 to restart the DCM with no guarantee that would work. If that didn’t work then I would have to pay another $300 for them to do a more involved process. I declined because I feel this should not be a problem that I have to pay to fix. They indicated that my key fobs could eventually stop working at which point I decided to submit this complaint. The DCM seems like a pretty core function that should not have problems at this point (5 year old car) and if it does, it seems like something the manufacturer should be responsible for repairing.

Engine maintnance light came on dashboard. Was not aware of this issue until doing research. Parts that needs replace - Cooling Bypass Valve

This issue involves the lock/unlock system: Front passenger door does not respond to lock/unlock command by either approaching the door and/or pressing the remote button. This is a constant problem and is not random. Front drivers door has started doing the same thing but randomly.

I started receiving error message, “Engine maintenance required Visit your Dealer“. I contacted the dealership and spoke with someone in parts and service. They advised me that the issue is the coolant bypass valve and the cost to replace it would be approximately $800 with parts and labor. They also stated that unfortunately this is a known defect and they can’t guarantee how long the repair would last because they would just be installing the same defective parts. In addition to that, they don’t have the parts and don’t know when they will get them because they are on back order. They said not repairing the problem could cause permanent damage to my vehicle. This should be a recall.

I was making a turn into a turnaround on the turnpike and ended up sliding into a guardrail. I believe the brake assistance failed because although I slowed down and braked going into the turned, the vehicle felt like it had lost control and continued towards the guardrail rather than into the pathway I was turning into. My safety was at risk from going into the guardrail when my car didn't slow down as much as I would have expected. As of now, a braking problem with 2020 RAV4's has not been confirmed by Toyota but they are set to inspect the facility within the next couple weeks to collect information from the Event Data Recorder. It's currently at a State Farm holding facility. There were no messages or symptoms of this issue prior to the incident.

My mechanic could not clear the "Engine Maintenance Required. Visit the Dealer." message after a routine oil change on my 2020 Rav4. It turns out that the coolant bypass valve is defective. I am now aware of the many, MANY issues other Rav4 owners are having with this same part and that a class action suit has been filed.

Air coolant bypass valve malfunction. Engine maintenance error message pops up, does not cool properly. Leaking ac fluid. Confirmed by dealership. Costs around 800 to 900 dollars to repair. Parts must be ordered ahead of time. No warning, just message showed up and will not go away. Doesn't let me see the speed I am going on the display since error message keeps popping up every minute.

While under warranty, my vehicle's “engine maintenance required” alert came on. I called Toyota immediately and the customer service representative (not a mechanic) said it’s a common issue - coolant bypass valve. This is without me bringing the vehicle in for diagnostics. Shortly after the alert disappeared. Took it to the dealer and they said they didn't have any issues when they ran diagnostics. A few days later it came on again. I went to the nearest mechanic and they said that it should be recalled because there was no alert by the time I got there. I reached out to the dealership again and when they checked the vehicle they said the car alert needed to be reset. It’s been almost a year now and it’s back on and the dealership now wants $800+ to change the coolant bypass. The vehicle drives as it should with no issues other than the alert. I’ve read multiple forums where this is a common issue.

I had a message on my dash for "engine maintenance required" but my check engine light was not on. Coolant bypass Valve failed, it is definitely a known issue and the dealership knew the likely issue before the car was seen by any technician.

We replaced the original battery on May 27, 2024. A few weeks later, on June 15, 2024, an "Engine Maintenance Required" message appeared on the display screen. A local mechanic diagnosed the code and stated that the oil level was low so we added one quarter of motor oil. We also called the dealership, which stated that this code generally indicates a coolant bypass valve malfunction. We topped off the coolant fluid but the "Engine Maintenance Required" message still appeared (we were not able to clear it). A few days later, we took the vehicle to another mechanic, who informed us that the coolant bypass valve was broken and needed to be replaced. Given the 95-degree temperatures, we felt that we had no choice but to replace the broken valve because we did not want the engine to overheat. So we paid $570.28 for the mechanic to replace the coolant bypass hose and valve. The mechanic stated that this issue should not occur in any vehicle with only 38,000 miles, which means the valve was likely defective to begin with. It is suspicious that this issue occurred about two weeks after we replaced the battery and about 2,000 miles after we surpassed the factory warranty. Please investigate!

Engine maintenance required message. Need to replace coolang bypass valve known to be common issue with rav4 2019 up models

Bypass coolant valve needed to be replaced after engine maintenance required warning came on

Coolant bypass valve replacement has been happening to many new Toyotas and needs to be recalled

Coolant Bypass Hose had to be replaced on a vehicle that only had 80,000 miles and only 4 years old. “Engine maintenance required” displayed. Took to dealer and code popped up with an issue with the coolant bypass hose. Nothing occurred to trigger replacement…it was a faulty part to begin with.

Vehicle popped up Engine Maintenance Required. Not an oil change reminder as I’d just had that done a week ago. RAV4 XLE is at 60,820 and this is a common issue from the looks of it. Dealer wants $800 to fix but no physical codes came up

Engine Maintenaince Required, Visit Dealer message came on, googled problem and Coolant Bypass Valve keeps popping up.

Toyota RAV 4 vehicles prior to their 2023 versions are subject to CAN bus injection attacks resulting in the theft of the vehicle. I demand that Toyota provide the encryption fix to all previous years of vehicles and/or provide a physical method for protecting vulnerable spots where CAN bus attacks can occur. Methods like air gapping connections to devices accessible to the outside of the vehicle as well as better encryption for their keys.

My 2020 Toyota Rav4 was just diagnosed with an engine coolant bypass valve failure. The leak from this valve could cause engine overheating. This seems to be a well known defective engine component that Toyota appears unwilling to address.  

I began having problems with my liftgate, i would press the button either in my vehicle or on top of the liftgate and it would only go up & down a little bit and stop. I took it to the dealer and was told the hinges are bad and I had to pay almost $500 to repair! Within a few days, I had the same issue again. After doing research I saw thousands of people complaining about the same issue and fee I completely wasted my money to the dealer as its worse then ever! Also, the several of the other owners of these vehicles are stating that after they paid to repair the hinges and took vehicles back to dealer, they are being told the need a motor and thats about $3500! I would love to see a recall as I am far form the only person with this issue, I will also be calling Toyota Customer Care as I will request a fix again or a complete refund. Thank you Please contact me if you have any questions.

Coolant bypass valve

lift gate doesn’t open and close properly

Engine maintenance required, visit your dealer. There are a lot of Toyota owners with this issue and they said it is the coolant bypass valve. Toyota needs to fix/recall this issue. They want to charge us 700 dlls but it should be free.

I have 48,000 miles on my 2020 Toyota RAV4 XLE Premium, received an Engine warning system light on vehicle, I took the vehicle to my local Toyota dealer in Gastonia, NC, to be told it was a faulty coolant bypass valve. I have noticed online that this has been a reoccurring problem with 2019-2020 RAV4. They quoted me a price of $619.00 to fix. With my car being newer and only having 48,000 miles, I feel this is a fault of Toyota, not mine. Faulty equipment failure on their part.

The engine coolant bypass valve was faulty. The car would not start so I was left stranded 15 miles from home and had to have car towed to Toyota dealer. The problem was confirmed by dealer and they were aware that it was a known issue. The vehicle was inspected by multiple Toyota dealerships. My vehicle displayed an engine maintenance light. The dealerships found the code P268115: Engine Coolant Bypass Valve Circuit short to battery or open

I was driving along at 70 mph on I80 near Park City, UT and heard a noise like a window was rolled down. Check the windows and none were down. Opened the sunroof cover and saw a large hole in the sunroof. It looked like it exploded outward. I duct taped the entire sunroof so it wouldn’t leave the vehicle. I noticed the edges of the sunroof are cracked. Toyota dealer wanted $11,000+ to repair. Insurance company wants us to use Sunroof Express to repair.

Coolant bypass valve less than 40k miles and there is hundreds of them going bad this needs to be a recall issue

2020 Toyota Rav4 - Cooling valve failure reported and is not covered under warranty or recalled. Car only has 35k miles. This is apparently a common issue as the dealer knew the problem before even doing any diagnosis. Once I told them the "Engine Maintenance Required" message was on, they said "Oh, thats usually the coolant bypass valve". If it is that common an issue it should be recalled. Toyota should take ownership of this issue and fix / reimburse people for the problem. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a 2020 Toyota RAV4, two weeks ago the following display appear "Engine Maintenance Require, Visit Your Dealer". I attempted to clear it but it cannot be done. I check online for similar issues. I found that the 2019 Toyota RAV4, Camry, Avalon, and Lexus ES300H vehicles have similar issue with the 'coolant bypass valve'. Mine is also a 2.5L 4-Cylinder Engine. I purchase my Rav4 on Feb 24, 2020. My car only has 15,429 miles and a possible fire issue makes me nervous. I also notice than some preselected 2020 RAV4 were added to the recall, but not my RAV. Should I wait till my engine cracks or the cooling system fail?

RAV4 53,000 miles on and engine maintenance required prompt came on. No other warning lights on dash. Took it to dealership and it was a coolant bypass valve. Read up on it and it’s been happening to many more people. Was originally charged $900 but got a discount ended up being $825

My Toyota Rav4 2020 had engane maintenance issue drive to dealer alert. I diagnosed the problem an it is the coolant bypass valve that is not working. As I researched, I came to find out that this is a common problem for 2018- 2023 Rav4, Camry, and Corolla. This should be recalled having so many malfunctions on the vehicle.

Not

Toyota engine coolant bypass trouble code. Seems to be wide spread reports amongst customers with newer generation 5 Toyota vehicles. Dealer quotes the 20 minute repair will cost $700-900 USD & the part itself is on back order due to the increasing failure rate of the part. The faulty part seems to affect the cooling system of the car but due to the increasing amount of reports & failures of the same part, the dealer should be recalling & replacing the part for free rather than billing customers $700+ dollars. For reference, my vehicle is a model year 2020 & has 19,000 miles & the part has already failed.

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Coolant value had to be replaced apparently this happens more than we realize and if it’s a repetitive issue for many I believe it should be looked into. Thanks

My Engine Maintenance Required light had appeared on dashboard and found out that is my coolant bypass valve that needed to be replaced. had on online, to find that this is a issue with Toyota, that people had to have this replaced. I had purchased my vehicle back in 2021, and just had this issue 2023. I took to the dealership and was told that it was that part. they are replacing the part going through the extended warranty insurance, but this is concerning, that if this OE part has a defect, that once my warranty expires that I will have this problem again and have no way on coverage.

The engine maintenance light came on to visit the dealer. It's because of the Coolant Bypass Valve.

A known issue that has been occurring to many people with the coolant bypass valve system going out very soon after purchasing. I bought a 2020 Toyota rav4 and my bypass coolant valve has malfunctioned and needs replaced and of course is outside of the warranty. Per many google searches this is a common issue and should be addressed.

Coolant bypass valve just gave out on car was informed by dealership that this is an ongoing problem with my make of car.

Coolant bypass valve required replacement due to faulty equipment, causing sensor to read “engine maintenance required”. Costs $650 to replace and dealership will not cover in warranty or admit fault. Many other Rav 4 owners are having same issue. This should not be on the customer, but rather Toyota for having faulty equipment in vehicle. Also “engine maintenance required” sensor will not go away. Since this is not an engine issue, this is unsafe, false alarming.

Per my research and talking with dealerships, the coolant bypass valve on this generation of RAV4’s is a known issue at 45,000 miles. Many users online and the dealership report seen many cars experiencing the same issue but it’s not currently under recall and would be a $1300 fix right now to drive my car safely without blowing up the engine.

Our RAV4 was parked in an open lot (not under any trees or overhangs) and was no inclement weather. The glass sunroof spontaneously shattered— we were lucky the cover was closed (we have heard of many such instances with Toyota from other people and have kept the cover closed when not in use), no one was injured, thankfully.

Engine maintenance required notification came on. Car is only 3 years old. Dealership stated that the coolant bypass valve needs to be replaced and it could potentially cause a fire. Service professional at the dealership stated that this is a common issue and most of the time Toyota warranty doesn't want to repair it, also said that it should be recalled. I have also seen hundreds of people complain about this on Rav4 forums.

There is a class action lawsuit against toyota for known issues with leaks happening because of plastic being used in the roof racks of 2019-2020 Rav4 models https://www.motorbiscuit.com/lawsuit-alert-toyota-rav4-roof-leak-causes-water-damage-electronics-airbags/

After 20 minutes of driving, the vehicle caught fire under the hood and was completely destroyed. When I first started driving the car that morning, I noticed an odd smell coming from the heater. It didn't smell like smoke or burning; I best equate it to the smell of a hair dryer. This is the first time I'd ever smelled that odor in this car. At this point there were no warning messages or alerts on the dashboard that would indicate an issue. After driving for around 20 minutes, I noticed smoke coming from under the hood. There were still no warning lights on the dashboard. I immediately pulled over into an open parallel parking spot on the side of the road (busy city street) and shut the car off. While I was assisting the other 2 passengers out of the car, flames became visible coming from under the hood. The source of the flames appeared to be the top driver's side under the hood (in front of steering wheel). We called 911 and stepped back to a safe distance. The fire was extremely aggressive and the entire vehicle was engulfed in flames in just a couple minutes. The fire was so intense that it caught the car parked in front on fire (which also became completely destroyed). The fire department responded after roughly 5 minutes and put out the fire. Fortunately, no injuries resulted from this incident. There was so much damage to the vehicle that the fire investigator was not able to offer a definitive opinion as to which specific engine/battery component likely started the fire. The remains of the car are currently in possession of GEICO. I was the original owner of the vehicle, which had no history of accidents, repairs, or modifications. It had been regularly serviced for routine maintenance at the local Toyota service department, most recently in early December 2022 (approximately 3 weeks prior to the fire).

-Windshield cowl not properly screened from manufacturer in order to protect from rodents entering . Mouse/rodent infestation found in various compartments, including nests, droppings, and "other material" that made its way into the engine and HVAC, and even a dead mouse in the main cabin- all resulting from entering through windshield Cowl. Service report available if needed -Breathing in mice droppings, urine, and decomposing animals is a major health risk that can cause severe illness. -Service department performed removal, cleaning, disinfecting, and replacements of components. Service Department stated this has been happening much more frequently with the newer Toyota's as the wires used attract these rodents. This one service department in particular has even created a "Rodent Pro Service" for rodent infestation which includes cleaning and disinfecting of affected areas, and also installing a steel mesh screen to avoid future entrance from windshield cowl -Only warning was a dead mouse found inside main cabin

I want to file a complaint against Toyota for their design of air conditioner placement. My 2020 RAV4 just had to have repair including condenser replaced. Toyota's design allows rocks/foreign objects/debris to get behind the grill and damage the air conditioning system. There is no guard to stop these. This is on regular highway/rural road driving. I understand that the RAV4 is not the only Toyota car that has this design. My car is still under warranty, but this was not covered as it was deemed road hazard. I am unsure of the date this happened as I just started to notice it was not cooling efficiency and at first attributed it to Florida weather but as the days went on realized that there was something wrong. Estimate from Toyota Dealership was $1300.00

I was driving at about 65mph with a few windows down and the sun roof closed. The temperature was around 80degrees, when all of the sudden there was a huge POP sound. I opened the sun roof cover and saw that it was the sun roof that shattered. All the glass was broken.

Sunroof spontaneously shattered, with no vehicles close enough for a rock chip to be the probable cause. The only sound was a pop, of the window glass shattering - not of a rock or other object making contact. Upon examining the window, it had popped up, shattering first along the entire perimeter.

Vehicle has a automatic function that shuts off the engine when sitting in traffic, then restarts the engine when you press the accelerator. This function can be overridden by depressing a switch on the dashboard. It is easy to forget to push the switch and override this function. I believe this can present a safety issue. I was sitting in traffic waiting to make a left turn, this function I had forgotten to override. When an acceptable gap in traffic was recognized I pressed the accelerator, the vehicle took time to restart the engine and propel me into the path of oncoming traffic. At this time the gap in traffic had diminished to an unacceptable gap and I was almost struck by oncoming traffic. In the past we had asked our Toyota dealer to disable this function, they refused. I believe a more acceptable logic path would be for this function to be disabled when the vehicle is started and then the operator has the choice to engage this function if desired. I was told the purpose of this function is to save gasoline when sitting in traffic. There is also a second engine starter that completes this function. Having a second engine starter is one more item that could malfunction and need replacement.

The design of the Advanced Driver Assistance Systems (ADAS) on this vehicle is dangerous and fundamentally flawed. When the system has a warning for the driver, it beeps and the driver must take his / her eyes off the road to look at the dashboard to understand the problem. For many years, voice response messaging has been available and should be implemented in addition to or instead of text messages to warn of serious, possible imminent problems.

The windshield shattered without anything hitting it.

I was driving down the highway and without warning, my sunroof completely shattered. I did not go over any bumps, there were no trucks around me, and I did not hear anything hit my window. I just heard a very loud pop and all of a sudden there was glass everywhere inside the vehicle. Luckily I did not get into an accident but this was completely startling and I could have easily gotten into an accident or had glass injure myself or passengers (luckily no one else was in the car). I brought the car into a local Toyota dealership in Colorado and they mentioned that someone who had about the same mileage on their car (17,000-18,000) miles came into that same dealership a few weeks ago with the exact same issue. They told me that Toyota would not consider this a defect or under warranty if it happened after 1,000 miles. I also sent a follow-up email to a service manager at the same dealership and he said that they have seen this before and a field technical specialist has looked into it and determined that it could not be a defect if it happened after 1,000 miles. This does not seem like a freak accident if there have been multiple incidents. This is a serious safety concern.

Driving on the freeway and when randomly we hear a big bang, very loud and scary. Pulled the sunroof cover back to see that the sunroof had exploded/shattered into a million pieces. We were in alot of traffic heading to the mountains, my daughter was sitting in the back seat and this happened right above her head. Its been almost a month, sunroof on back order, didnt realize there was such a thing as exploding sunroofs until I searched the internet. My car is a lease and under warranty, but yet I am stuck with a $500 deductible to get this fixed. After reading all of these complaints how has this not been recalled? At the time of this happening, I had a few rocks also hit my windshield, for it to bounce off windshield and break a sunroof into a million pieces, this seems like a manufacture defect. We have turned this into our insurance company, but I feel like Toyota should cover this cost, as I had to come out of pocket for deductible and rental car

The windshield on this vehicle is extremely fragile and cracks very easily. Many drivers of this vehicle have reported the same issue online with the windshield on the newest Toyota RAV4. Toyota simply refuses to do anything using the guise of "external influence" being the cause of a windshield crack - this same logic would apply to a small pebble or a tapping of a finger to cause a windshield crack.

On Sunday,11/21/2021, sitting in my Toyota Rav4 TRD Off Road with my wife in an outside parking lot to a medical office, when we heard a loud pop/bang. We got out of the vehicle and discovered that the sun roof had shattered. Nothing hit my car. We were parked in it it for 15 minutes. There was nothing around the vehicle. I taped the window with Gorilla Tape. Dealership inspected the car and told me the warranty does not cover glass. Dangerous situation! Potential for flying glass! There is no warning system for this type of incident.

I want an investigation on Toyota Rav4 hybrid 2020 .It has a faulty traction control system . It kicks in on every bump and start the emergency braks vehicle jerks and driver gets confused . its a safety issue and may start causing accident on high speed

While driving on the freeway, the panoramic sunroof exploded. I have photos showing the glass exploding up & outward (away from the vehicle), rather than downward as one would see if the glass had been impacted by a foreign object. Had I not had the sunroof screen closed glass would have come down onto myself along with any other passengers who could have been inside the vehicle, and possibly caused an accident with other vehicles. Currently the vehicle is at the Toyota dealership and I am awaiting inspection from Toyota's corporate department and my insurance company. There was no warning prior to this event occurring.

I purchased this vehicle in 2020 and from then this has happened twice and no information was provided when I serviced my vehicle or when the vehicle was repaired last time. The battery died earlier with a warning but this time, the battery died again without a warning. The battery was changed in August within 7 months of purchasing the vehicle and after that in the next 8-9 months, the battery died. I am scared to use this vehicle anymore because you never know when the battery will die and the service center people have no information about why the battery got drained out. I saw few more similar complaints online. The vehicle was idle or not used only for 3 days.

SINCE OWNING THIS VEHICLE, WHICH I PURCHASED IN JUNE 2020, THERE HAS BEEN A STRONG SMELL OF ANTIFREEZE COMING FROM THE FRONT LEFT OF THE VEHICLE. THE SMELL ONLY HAPPENS WHEN IT IS WARM AND THE AIR CONDITIONER IS RUNNING. I DO NOT SMELL IT INSIDE THE CABIN. THE SMELL IS VERY STRONG. I HAVE TAKEN IT THE DEALER 5 TIMES AND AFTER MANY SYSTEMS TESTS, THEY HAVE TOLD ME THE SMELL IS "NORMAL" AND THERE IS NOTHING WRONG.

BAD BATTERY- MY 2020 RAV4 WAS IN MY DRIVEWAY FOR 4 DAYS WITHOUT BEING DRIVEN. WHEN TRYING TO START IT, THE BATTERY WAS DEAD (NOTHING WAS LEFT ON). JUMPED BATTERY AND IT RAN FOR A FEW HOURS. IT SAT AGAIN FOR 2 HOURS AND THEN THE BATTERY WAS DEAD AGAIN.

WHEN VEHICLE WAS STATIONARY AND IN COVERED CARPORT SUNROOF SPONTANEOUSLY POPPED AND SHATTERED

AFTER THE CAR SITS FOR 3 OR 4 DAYS I DRIVEN THE BATTERY DIES AND NEEDS TO BE JUMPED TO GET IT STARTED AGAIN. NO LIGHTS LEFT ON OR ANYTHING. ON COLD START THE ENGINE MAKES A TICKING NOISE THAT HAS BEEN GETTING LOUDER OVER THAT LAST FEW MONTHS.

AFTER THE VEHICLE WAS ON THE DRIVEWAY FOR LESS THAN 24 HOURS, IT WOULD NOT UNLOCK DOORS, DISENGAGE THE SHIFT FROM PARK, OR START THE ENGINE. THE BATTERY APPEARED TO HAVE CHARGE AS THE LIGHTS WOULD GO ON. THIS WAS THE SECOND TIME THE PROBLEM OCCURRED. TOYOTA UPDATED THE SOFTWARE, BUT THIS FIX DID NOT SOLVE THE PROBLEM.

WITHIN A WEEK FROM THE DATE OF PURCHASE ,THE VEHICLE DID NOT START , HAD TO BE TOWED BACK TO THE DEALER, DEALER SAYS THE VEHICLE STARTED NORMALLY THE PROBLEM DID NOT DUPLICATE AT THEIR END. NO FAULT DETECTED. 9 MONTHS LATER WHEN THE VEHICLE HAD A MILEAGE OF 6066 AGAIN IT FAILED TO START, HAD TO BE TOWED BACK TO THE DEALER, DEALER AGAIN STARTED THE VEHICLE NORMALLY NO FAULT WAS DETECTED, LATER WHEN THE VEHICLE HAD THE MILEAGE OF 7079 THE VEHICLE STALLED WHILE IN QUE IN A GAS STATION. FLASHING NOTIFICATION IN THE DASH BOARD INDICATED "DIRT IN THE ENGINE" THE VEHICLE WAS TOWED BACK TO THE DEALER FOR THE THIRD TIME IN A YEAR NEXT DAY DEALER SAYS THEY DID NOT FIND ANY ISSUE IN THE VEHICLE. MY CONCERN IS NOT ONCE BUT THRICE THE VEHICLE STOPED WORKING BUT THE THE SERVICE DEPARTMENT JUST COULD NOT DIAGNOSE THE PROBLEM. I AM FRUSTRATED - 3 BREAKDOWNS IN THE 1ST YERAR OF THE PERFORMANCE WITHIN 7100 MILEAGE. I THINK THE MECHANICS OF THIS DEALER"S SERVICE DEPARTMENT ARE NOT EXPERIENCED TO DETECT THE PROBLEM IN A NEW VEHICLE. HELP

I BOUGHT MY 2020 RAV4 LE VIN: [XXX] LAST JAN.2020 I NOTICED THE BACK DOOR GLASS HAS A LOT OF CIRCLES COMING FROM EFFECT OF SUCTION GLASS HANDLER THESE CIRCLES BECOME VERY VISIBLE WITH HUMIDITY AND CAUSE DECREASE IN MY VISION TO THE BACK OF MY CAR SPECIALTY AT NIGHT I CAN'T DECIDE HOW FAR IS CAR BEHIND ME AND TOTALLY UNSAFE. WHEN I TRIED TO COMPLAIN TO DEALER THEY ARE SO RUDE AND NOT COOPERATIVE, STORE MANAGER HIS NAME [XXX] SAID YOU CAN COMPLAIN TO TOYOTA NOT US INSISTING ON ITS NOT A DEFECT IN MY CAR . JUST FYI I RECORDED MY COMPLAIN AT DEALER OFFICE 2 TIMES. THEN I CONTACTED TOYOTA AND THEY FILE CASE NUMBER [XXX] ASKING ME TO GIVE THEM TIME TO INVESTIGATE ON 12/11/ 2020 AT 6:20 PM EST I RECEIVED PHONE CALL FROM CASE MANAGER HER NAME IS [XXX] THE PHONE CALL IS RECORDED SHE SAID AFTER INVESTIGATIONS ALL RAV4 2020 HAS SAME PROBLEM OF CIRCLES IN HATCHBACK GLASS DOOR AND IT COMES FROM THE WAY HOW THE CAR BUILT AND THIS MAKES THE GLASS CONTAINS A LOT OF CIRCLES I TOLD HER THIS DEFECT IN THE CAR BECAUSE IT DECREASES MY VISION SHE SAID TOYOTA DOES NOT CONSIDER THESE CIRCLES A DEFECT ITS JUST BECAUSE THE WAY THE BUILT THE CAR. PLEASE HELP ME I PAID A LOT OF MONEY TO BUY BRAND NEW CAR THEN SURPRISED WITH THIS PROBLEM AND TOYOTA CONSIDER THIS NOT A PROBLEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DRIVING DOWN I-40 IN OKLAHOMA AROUND 70-75 MPH ON 12/4/20 AROUND 1:00 PM CT, OUT OF NOWHERE, THE SUNROOF EXPLODED. MOST OF THE GLASS WENT OUT AND BEHIND THE CAR, BUT SOME GLASS ENDED UP ON DRIVER AND 2 PASSENGERS. THERE WAS NOT ANY OTHER CARS (IN FRONT OR BEHIND) AT THE TIME THIS OCCURRED. SOME GLASS DID NOT COME OFF AND YOU CAN SEE BY MY PICTURES THAT THE GLASS IS CURVED UP, SHOWING THE DIRECTION THE GLASS EXPLODED UPWARDS AND OUT OF THE CAR. THE ROOF OF THE CAR, YOU CAN SEE THE PAINT CHIPS CAUSED BY THE EXPLODING GLASS GOING BACKWARDS, PLEASE SEE INCLUDED PHOTO. I WAS HEADED TO ARLINGTON TX FOR A WEEKEND TRIP, SO I CALLED A TOYOTA DEALER IN ARLINGTON AND TOLD THEM WHAT HAD HAPPENED. THEY SAID THEY HAVE NEVER SEEN THIS HAPPEN. THEY CONTACTED THEIR TOYOTA REPRESENTATIVE AND THEY SAID THEY HAVE NOT SEEN AN EXPLODING SUNROOF BEFORE AND THAT IT HAD TO BE A ROCK HITTING THE SUNROOF. THIS DEALER DID GET A SUNROOF DELIVERED ON THE NEXT DAY AND WAS ABLE TO INSTALL ON SATURDAY 12/5/20. TOYOTA DID NOT BELIEVE THIS WAS DEFECTIVE SUNROOF, BUT I DO BELIEVE SOMETHING WAS DEFECTIVE, BECAUSE THERE WAS NOT ANY VEHICLE IN FRONT OF ME AT THE TIME THIS HAPPENED AND I DO NOT RECALL A ROCK HITTING THE SUNROOF PRIOR TO THE EVENT. THIS SEEMS ODD THAT THE SUNROOF WOULD JUST SUDDENLY EXPLODE AND SHATTER UPWARDS AND OUT OF THE CAR. PLEASE SEE ATTACHED PICTURES. VANDERGRIFF WAS ABLE TO GET IN A SUNROOF AND REPLACE IT, BUT IT WAS AT MY EXPENSE. PARTS AND LABOR $1,121.86

I JUST BOUGHT A TOYOTA RAV4 2020 HYBRID LIMITED LAST AUGUST 8, 2020. I BOUGHT IT AT BEAVER TOYOTA LOCATED IN ST. AUGUSTINE, FLORIDA. 2. PROBLEM: I FOUND OUT THAT THERE IS NO HOOK OR HOLE ATTACHED TO THE SOLID FRAME OF THE CAR THAT THE TOWING CABLE CAN BE ATTACHED TO IN CASE I GET STUCK IN A MUD, SAND, OR SNOW BANK. I WOULD NOT BE ABLE TO TOW OR PULL SOMETHING OUT BECAUSE THERE IS NO HOOK OR HOLE TO ATTACH THE CABLE TO. 3. EXPECTATION: THIS IS THE FIRST CAR THAT THIS FEATURE IS ABSENT. ALL OF THEM HAD THE CONVENIENT HOLE ATTACHED TO THE FRAME THAT THE CABLE CAN BE HOOKED INTO. I EXPECT TOYOTA TO CORRECT THIS DEFICIENCY. I BELIEVE IT IS A DEFECT THAT IS EASILY CORRECTED. I CONTACTED TOYOTA CUSTOMER SERVICE TWICE AND ASK THE PERSON TO TAKE A PICTURE (IN CASE I MISSED IT) UNDERNEATH THE RAV4 2020 HYBRID AS TO WHERE THE CABLE HOOK SHOULD GO INTO. I WAS GIVEN A NUMBER - TOYOTA MOTOR SALES, USA, INC. CASE FILE #2010151369. THEY SAID THAT THEY CAN NOT TAKE A PICTURE, THEY REFERRED ME TO THE MANUAL. THE MANUAL DOES NOT SHOW CLEARLY WHERE TO PLACE IT. I TALKED WITH MANAGER OF BEAVER TOYOTA AND HE SAID THAT HE COULD SHOW ME WHERE TO PUT THE CABLE WHEN I GO THERE. I ALREADY INSPECTED THE UNDERNEATH AND THERE IS NO CONVENIENT/SAFE/STURDY PLACE TO ATTACH IT. 4. RECOMMENDATION: TOYOTA SHOULD ADD THE HOOK OR HOLE ATTACHMENT FOR THE TOWING CABLE. IT SHOULD BE WHERE THE HITCH WOULD BE ATTACHED TO. DID TOYOTA MISS ATTACHING THIS FEATURE AT THE FACTORY ? 5. THIS IS BEYOND WHAT THE DEALERSHIP COULD CORRECT. IT IS MORE IN THE MANUFACTURING PROCESS. 6. I AM SENDING THIS COMPLAINT TO THE NHTSA BECAUSE THERE IS THE POSSIBILITY THAT SIMILAR 2020 RAV 4 HYBRID LIMITED ARE AFFECTED WITH THIS PROBLEM. THIS IS WHAT I WOULD CONSIDER A PRODUCT DEFICIENCY AS MENTIONED IN ONE OF THE CRITERIA. STATIONARY

WHEN THE VEHICLE REACHES A SPEED OF 60MPH A GRINDING NOISE COMES FROM THE AREA BETWEEN THE GAS PEDAL AND DRIVER SIDE DOOR. THE NOISE SOUNDS LIKE A RAPIDLY SPINNING METAL DISC IS FREQUENTLY BUMPING INTO A METAL WALL AS THE CAR VIBRATES NATURALLY AT THE HIGHER SPEED. IT IS UNKNOWN IF THIS CAUSES A SAFETY ISSUE OR NOT BUT IT DOES BOTHER ALL PASSENGERS AS IT IS A HIGH PITCHED GRINDING NOISE.

MY FUEL TANK ONLY FILLS TO 10-11 GALLONS. IT IS A 14 GALLON TANK.

THE FUEL INDICATOR SHOWS HALF ONLY. THE TANK DOES NOT REGISTER THE CORRECT AMOUNT OF FUEL. THE COMPANY ITSELF NEVER CONTACTED US RE THIS DEFECT. WE TURNED THE CAR IN TODAY AS WE DIDN'T FEEL SAFE DRIVING A CAR WITHOUT AN ACCURATE FUEL GAUGE READING

DARK SMOKED BORDER WINDOW VENT PROTECTOR IS UNSTICK. .SO THE PASSENGER DARK SMOKED WINDOW VENT PROTECTOR IS BROKEN.THE GLUE IS NOT WORKING WELL.

THE VEHICLE HAD NO BATTERY POWER TO START THE VEHICLE AFTER SITTING IN THE DRIVEWAY FOR 36 HOURS FROM WHEN LAST DRIVEN. THIS PROBLEM POSSES A SIGNIFICANT HAZARD AS THE VEHICLE WAS TOTALLY DISABLED.

FUEL GAUGE IS INACCURATE AS WELL AS MILES REMAINING CALCULATIONS ARE INACCURATE. FUEL GAUGE INDICATES EMPTY WHEN APPROXIMATELY 2+ GALLONS REMAIN IN THE FUEL TANK. *TR

I PURCHASE MY BRAND NEW TOYOTA RAV4 XLE ON MAY 9, 2020. EXPERIENCING VERY POORLY INSTALLED/DESIGNED SIDE MIRRORS THAT SHAKE REPEATEDLY. IT BEGAN HAPPENING WHEN IT WAS ONLY AT HIGHWAY SPEEDS BUT NOW IT IS ALL THE TIME AND HONESTLY, IT'S SUCH A SUBSTANTIAL VIBRATION. WENT TO THE DEALERSHIP AND HAVE THEM CHECK ON IT AND THEY AGREE WITH ME. AND THEY COMPARE THIS WITH 2 NEW OTHER RAV4 ON THEIR LOT AND THEY ALL DID THE SAME. THE DEALER CLAIMS IT'S A CHARACTERISTIC AND SAYING THAT THEY CANNOT DO ANYTHING ABOUT IT AND MADE ME HAVE TO OPEN A CASE WITH MANUFACTURING. THEY CLAIM I HAVE TO WAIT UNTIL A FIX IS ISSUED. ALSO CALLED AND TALKED WITH TOYOTA AND THEY SAID THE SAME THING, THAT THEY CAN'T DO ANYTHING ABOUT IT. I DEEM THIS A SAFETY CONCERN; PARTICULARLY WITH LANE CHANGING. IT'S A MAJOR PROBLEM AND I'M GETTING BLOWN OFF LIKE IT DON'T MATTER. I'M A TRAVEL NURSE AND DRIVING FROM STATE TO STATE AND DRIVING ON HIGHWAYS WITH THE SIDE MIRROR SHAKING WILL BE A DEFINITE SAFETY CONCERN. I BOUGHT A 2020 BRAND NEW CAR TO GET MORE SAFETY FEATURES WHILE I'M TRAVELING BUT IT SEEMS LIKE THAT IS NOT THE CASE. REALLY AFRAID THIS MIGHT CAUSE ACCIDENT. IM AFRAID OF MY SAFETY AND THE OTHER PEOPLE. I HAVE FRIEND WHO HAD THE SAME CAR WITH THE SAME ISSUE. HOPEFULLY YOU CAN GUYS HELP ME WITH THIS ISSUE. THANK YOU

THE GAS TANK WILL HOLD UP TO 10 GALLONS OF GAS AND TRYING TO ADD MORE CAUSES THE TANK TO OVERFLOW, EVEN WHEN THE FUEL LIGHT INDICATES THE GAS TANK ISN'T FULL. VEHICLE IS ADVERTISED TO HOLD 14.5 GALLONS. *TR

TOYOTA TELLS ME THAT THE LANE DEPARTURE SYSTEM (LDA) AND THE LANE TRACING SYSTEM (LTA) ARE INDEPENDENT BY DESIGN. THIS CREATES AN UNSAFE DRIVING ENVIRONMENT AND HAS THE POTENTIAL TO CAUSE ACCIDENTS. I HAVE ABOUT 4700 MILES ON MY CAR AND MANY MILES OF DRIVING WITH THE LDA & LTA ENGAGED. I HAD POSITIVE CONTROL OF THE STEERING WHEEL AT ALL TIMES IN THE INCIDENTS DESCRIBED BELOW. WHILE DRIVING DOWN THE ROAD THE LTA CONSTANTLY MAKES CORRECTIONS TO THE RELATIVE POSITION OF THE CAR IN THE TRAFFIC LANE. IT REGULARLY TRIES TO STEER YOU OUT OF YOUR LANE. USUALLY, WHEN THE LTA IS STEERING THE VEHICLE OUT OF THE LANE, THE LDA SIGNALS. THE LTA DOES NOT MAKE A CORRECTION DESPITE THE LDA SOUNDING. IF THE LTA/LDA COMMUNICATED, RATHER THAN BEING SEPARATE MODULES, THE LDA WOULD TELL THE LTA IT WAS ABOUT TO STEER THE CAR OUT OF THE LANE AND MAKE THE CORRECTION. INSTEAD, THE LTA STEERS THE CAR OUT OF THE LANE AND THE LDA TELLS YOU THAT YOU LEFT THE LANE OR WILL LEAVE THE LANE. WHEN I DROVE 40 PLUS MILES TO THE DEALER, I TOLD HIM THAT I FELT AS IF I HAD WRESTLED THE VEHICLE THE ENTIRE WAY. THE SERVICE MANAGER DROVE THE VEHICLE AND EXPERIENCED THE CONDITIONS I AM DESCRIBING. HE TOLD ME THAT TOYOTA TOLD HIM THE VEHICLE WAS FUNCTIONING AS DESIGNED. I ALSO CALLED TOYOTA USA AND WAS TOLD THE SYSTEMS ARE INDEPENDENT AND FUNCTIONING AS DESIGNED. I TOLD THE DEALER AND TOYOTA USA THAT THE SYSTEMS ARE A SAFETY HAZARD. AS AN INDEPENDENT SYSTEM THE LTA CREATES A HAZARDOUS DRIVING CONDITION. IT IS TRYING TO STEER YOU OUT OF YOUR LANE, AND IF YOU DON'T MAINTAIN STRONG PRESSURE ON THE STEERING WHEEL, YOU WILL LEAVE YOUR LANE. THAT IS ESPECIALLY TRUE IF YOU IF DRIVE BY AN EXIT LANE. ON AN EXIT LANE TO THE RIGHT, EVEN THOUGH THERE IS A LANE MARKING TO THE LEFT OF THE VEHICLE, IT MAKE A SHARP PULL TOWARD THE RIGHT,

WHILE DRIVING ON THE FREEWAY IN OUR BRAND NEW 2020 TOYOTA RAV4 HYBRID WITH ONLY 5,000 MILES, ALL OF A SUDDEN THE SUNROOF EXPLODED ABOVE US -- SHATTERING GLASS FRAGMENTS UPWARDS AND OUTWARDS. OF COURSE, SOME MINOR FRAGMENTS LANDED UPON MY WIFE AND I -- BUT FOR THE MOST PART THE GLASS SHOT UPWARDS AND AWAY. IT WAS AS THOUGH SOMEONE HAD FIRED OFF A LOUD SHOTGUN INSIDE THE CAR. AFTER REGAINING CONTROL OF THE CAR AND SEEING THE SUNROOF COMPLETELY SHATTERED I LOOKED BACK AND NOTICED THAT THERE WERE NO OVERPASSES AROUND FOR SOMEONE TO DROP A ROCK AND ONLY A HANDFUL OF OTHER VEHICLES TRAVELING TO THE RIGHT OF US GOING IN THE SAME DIRECTION. WE GOOGLED THE CLOSEST TOYOTA DEALERSHIP AND DROVE 5 MILES TO JOHN ELWAYS CROWN TOYOTA. THE SERVICE ADVISOR WHO LOOKED AT THE CAR JUST SHOOK HIS HEAD. WHEN ASKED IF ANYTHING LIKE THAT HAS HAPPENED BEFORE -- HE REPLIED, "NO." I THEN LEFT THE CAR WITH THE DEALERSHIP SINCE THE INCIDENT HAPPENED ON A LATE AFTERNOON SATURDAY AND RENTED A RENTAL CAR FROM THEM. THE SERVICE DEPT. FINALLY CONTACTED ME ON TUESDAY AFTERNOON TO INFORM ME THAT THE SUNROOF WAS NOT COVERED BY THE WARRANTY -- AND THAT I WOULD NEED TO PAY THEM $1,700 TO HAVE IT REPAIRED BY THE DEALERSHIP. THIS IS A DEFINITE "QUALITY CONTROL" ISSUE OF TOYOTA'S -- AND FROM MY OWN RESEARCH HAVE FOUND NUMEROUS OTHER CUSTOMERS HAVING THE SAME SUNROOF EXPLOSION ISSUES OCCUR. BY NO MEANS SHOULD THIS PRODUCT DESIGN FAILURE AND GLASS SAFETY ISSUE BE IGNORED OR SHOULD EVER HAPPEN. IT'S OUTRIGHT DANGEROUS. AFTER MORE THAN A WEEK OF ENDLESS CONVERSATIONS, PROVIDING IMAGES, ETC.WITH THE CUSTOMER SERVICE FOLKS AT JOHN ELWAY'S DEALERSHIP AND TOYOTA HEADQUARTERS (PLANO, TX) THEY REFUSED TO HONOR THE WARRANTY REPAIRS -- AND ULTIMATELY LEFT ME HOLDING THE BAG TO REPLACE THE OBVIOUSLY DEFECTIVE WINDOW MYSELF. THIS IS A 2020 RAV4 -- ONLY TWO MONTHS OLD. AGAIN, THIS SHOULDN'T HAPPEN.