2020 Toyota Rav4 Airbags Problems

Your 2020 RAV4 has a known defect in the front passenger seat airbag that could prevent it from deploying during a crash. Toyota issued a recall notice in December 2023, but the dealer has told you multiple times that no fix is currently available. After two years with no updates or remedy provided, you're concerned about the ongoing safety risk to your passengers.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); for over a year. The contact stated that the vehicle was taken for routine maintenance, and the contact requested information on the possible recall repair and was informed that the manufacturer was working on the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed. The contact had not experienced a failure.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Dear NHTSA, My name is [XXX] the owner of the above RAV4. It has been probably if not, six months since that I kept on going to my local dealer for the safety recall on my vehicle however, every time I am going to the dealer, they told me that the recall is not available as a yet. I am very concerned about this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota RAV4. The contact received notification of NHTSA Campaign Number:  23V865000 (AIR BAGS) However, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

This recall remedy is overdue and poses a safety risk to passengers. Toyota is currently preparing the remedy for this issue. When the remedy is available, Toyota dealers will inspect the OCS sensors and, if necessary, replace them FREE OF CHARGE. At this time, Toyota estimates the remedy can be available in Quarter 3, 2024, but this is subject to change based on parts availability.

Failure of the Drivers Side Power Seat.

This safety recall relate to airbag on front passenger seat may not deploy due to an accident..im really afraid the risk it have when invole in an accident...i try to call dealer to ask for repair but they say just wait because the remedy is not available...my car is on year 2020 but they still have not the part to get it fix yet...this is the priority safety matter

A Safety Recall 23TA15 had been issued on Dec 20,2023. NHTSA Recall ID: 23V865 Toyota has acknowledged that a defect in the Occupant Classification System (OCS) may result in the passenger airbag failing to deploy in the event of a crash. This directly compromises a core safety feature I relied on when choosing this vehicle. Despite the recall being announced months ago, I was recently informed by Toyota Customer Service that no remedy is currently available and that no rental or loaner program is being offered in the meantime. This situation places me in an unacceptable position: I either drive a vehicle that is not fully safe or absorb the personal financial burden of securing alternative transportation—neither of which is a fair expectation of a customer who acted in good faith. I am requesting the following: 1. A clear timeline for when the necessary repair or replacement parts will become available. 2. Immediate access to a safe and comparable loaner or rental vehicle until the recall is fully resolved. 3. Written confirmation that Toyota acknowledges the safety risk and is currently offering no interim solution.

UNKNOWN

The manufacturer issued a recall for the air bag deployment system potentially not registering a passenger, thus not deploying, in December 2023. As of April 2025, there is still no remedy to fix this issue, which is a safety concern.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall has been available with no fix since 2023 They are not providing a repair time I feel unsafe driving the car

I filed a complaint with Toyota to replace my vehicle and they said they denied my claim. They promised a fix by 2024 and it is already 2025

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

This recall has been in place for over a year and Toyota cannot tell us when there will be a remedy for it meanwhile, driving a passenger in my only vehicle is unsafe.

The contact owns a 2020 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Toyota sent a letter saying there would be a solution by end of Q3. There isn’t. I asked them for a replacement and they sent me a letter saying no. I do not feel safe driving my car with a safety recall. They also suggested I can get a loaner vehicle but the dealership says there would be some out of pocket expenses because Toyota pays up to $40 a day and the loaner vehicle is over $40/a day

There has been a promise to rectify this issue by Q3 2024 re: the outstanding recall for OCS sensors in passenger seat airbag. This has not been rectified yet.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where the driver's side seat belt sensor was replaced. Additionally, the contact stated that the vehicle had failed to exceed 1,000 RPM while driving. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I'm not sure but this remedy is taking almost a year so I'm reporting it again. I did over the phone last month.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall for passenger air bag may not deploy. Remedy is not yet avaliable, I purchased a safe vehicle for my family and now I shouldn’t have passengers in the front. Vehicle was in an accident 7/29/2024 and air bags did not deploy. I feel very unsafe driving this vehicle. Vehicle is still waiting for parts to be repaired from accident.

The contact owns a 2020 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts not available.

Dear NHTSA, I am writing in reference to my Toyota RAV4, which is currently under an open recall. The tracking number for this issue is 11613535, and the VIN of my vehicle is 2T3F1RFV4LC120724. I am extremely dissatisfied with the way both Toyota and the dealer have been handling this recall, as they continue to shift responsibility between each other without providing a proper resolution. I have already communicated my personal experience and concerns directly to Toyota in writing. Driving this vehicle has caused immense fear and anxiety for both me and my family, and the situation has wasted a significant amount of my time and energy. Therefore, I kindly request your intervention to directly contact Toyota and help resolve this issue. I have also submitted my specific concerns and requests to Toyota, with their case number being #240909001372. I ask for your assistance in contacting Toyota to alleviate my concerns and ensure that this matter is resolved promptly. Thank you for your attention and assistance in this urgent matter. Sincerely, Xunan Feng

My 2020 Toyota RAV4 has a recall, and I want to address it as soon as possible because I am very worried about this issue when driving. Right now, I feel anxious and uneasy, and I don't dare to drive the car anymore. I contacted Toyota, but they are evading the issue and have not provided a timeline for the repair. I also contacted the dealer where I purchased the car, but they are not taking responsibility for the recall. I hope you can help me and ensure this recall is resolved immediately, as it concerns the safety of both myself and my passengers.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I demand that the airbags in my car be fixed immediately. It has been a year since I paid for them and they are still not working. This is a serious safety issue, and I cannot afford to wait any longer.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Rav4. The contact stated while operating the vehicle, the message "Engine Maintenance Required - See Dealer" was display on the instrument panel. No warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. In addition, the contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000. VIN tool confirms parts not available.

I received a notice in the mail from Toyota with Toyota Recall # 23TA15 or NHTSA Recall # 23V-865. The notice clearly states that they will notify consumers when the remedy is available. However, it also states that if your vehicle's supplemental restraint (SRS) warning light is illuminated, then your vehicle may be experiencing symptoms related to this safety call. Earlier this morning, 7/16/24, my car did show the SRS warning and told me to contact my dealership. I have tried discussing this issue with my local Toyota dealership located in North Austin TX. They have stated that the car is in fact not safe to keep driving, and the parts to fix the vehicle may take as long as 3 months to 6 months to come in. They are refusing to put me in a rental car until the vehicle can be fixed unless I agree to pay out of pocket up to $12 per day over the course of 3-6 months. I am already paying $450.00 a month for a vehicle that is unsafe to drive, but am being forced to pay additional out of pocket expenses that I am unable to afford in order to keep myself and my family safe. This is unreasonable considering that the recall is not the consumers fault. I hope photos of the SRS warning displaying on my car and proof of the Toyota dealership informing me that the vehicle is not safe to continue driving until the car is fixed.

The contact owned a 2020 Toyota Rav4. The contact stated that while driving at 55MPH, another vehicle crashed into the vehicle head-on. The air bags did not deploy. The contact was transported to the hospital by ambulance. The contact sustained a bruised chest and severe pain that required medical attention. A police report was filed. The vehicle was towed, however, the contact was unaware of the whereabouts. The insurance company deemed the vehicle totaled. The VIN was included in NHTSA Campaign Number: 23V865000 (Air Bags). However, a notice was received after the crash. The manufacturer was not made aware of the failure. The failure was unavailable.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My car had a recall regarding the airbags and seatbell and I didn’t receive a letter yet regarding this issues from the manufacturer Toyota. I demand a answer as soon as possible because I’m scare to my airbags can deploy during any trip.

Got T-boned going through a traffic light and was hit at approximately 15-20mph on my driver side. Most of the damage occurred to the front driver door and wheel. Airbags did not deploy, unsure if they should have? Car was totaled and is in the hands of Progressive There has been a recall on airbags for my car, but when looking up the VIN it does not say that my car is involved. Car after accident gave warning that there was an issue with the collision system. Car before accident was just inspected the day before the accident Just am not sure if airbags should have deployed

I was traveling at approximately 40mph when a car ran a light and came across in front of me at an intersection. I T-boned the other persons car which totaled my vehicle. The airbags in my vehicle did not deploy and I feel they should have. I was injured and have been to a doctor.

Every time I take my car to the car wash I have a really bad roof leak my head liner is damaged from water linking

The roof rack side rails that come standard on the vehicle are only secured by glue on the front with minimal weather proofing rubber. When driving, the front of the rails lift up and water and dirt can get into the front supports of the car in the left and right of the windshield. This is extremely dangerous and others have reported similar issues. The front of the roof rack side rails needs to be secured with a physical bolt and not just glue.

There is water stains on passenger A and C pillar interior headliner and C pillar on the drivers side interior headliner right around the air bags

During a road trip with my wife I discovered that the headliner started leaking down the A-frame and into the curtain airbags on the A-pillar on the driver and passenger side of the vehicle. Within 2 minutes of googling the issue I found out that 2019-2020 RAV4s with the factory installed roof rails experience a leak caused by a faulty gasket. This information was confirmed by my service advisor at Toyota of El Cajon after he stated "Yeah you've got the RAV4 leak, I'm finishing up a warranty claim on one right now". I expressed concerns over electrical damage, damage to the air bags, and possible mold growth in the vehicle and was told that Toyota doesn't consider water leaking into an airbag/control panel to be an issue. I would really like NHTSA to inform Toyota that water leaking into safety equipment through the roof of a new $50,000 car is indeed a safety issue and just awful quality assurance.

The contact owns a 2020 Toyota RAV4 Hybrid. The contact stated that the vehicle had unintended acceleration at stop signs and red lights. The vehicle was taken to the dealer and diagnosed as having no failure. Four days later, the failure recurred and the vehicle crashed approximately 6 - 8 feet into the corner of the contact's residence. None of the air bags deployed upon impact. The contact received medical treatment the next day for bruising from her neck to groin, a torn rotator cuff, and neck and back injuries. Police and fire department reports were filed. The insurance company had not deemed the vehicle totaled. The vehicle remained at the contact's residence. The manufacturer was made aware of the failure and instructed the dealer to have the contact drive the vehicle back to the dealer. The failure mileage was approximately 8,000.

The contact owned a 2020 Toyota RAV4.The contact stated while stopped at a red light the vehicle was struck from behind by a Ford F-150 which resulted in none of the air bags deploying. The contact sustained a broken nose, cheeks, dislocated shoulders, and back injury. The contact was transported by ambulance from the scene of the collision. A police report was taken and the vehicle was towed to a junkyard where it was determined to be destroyed. The manufacturer was informed of the failure and the contact was awaiting a reply. The failure mileage was approximately 54,354. The malfunction airbags according to Toyota Manufacturer.

THE VEHICLE WAS INVOLVED WAS STOLEN AND IN A SINGLE CAR COLLISION WITH A TELEPHONE POLE. EXTENSIVE FRONT END DAMAGE OCCURRED WITH NO DRIVER SIDE AIR BAG DEPLOYMENT. *TR