Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
2012 Toyota Prius — Known Issues & Recalls
Complaints from Jan 2019 to Dec 2014
The most reported issue is service brakes problems (249 complaints). 70 complaints involved crashes. 4 involved fires.
Open Safety Recalls (6)
NHTSA Campaign: 18V684000
Component: HYBRID PROPULSION SYSTEM
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2014 Toyota Prius and 2012-2014 Toyota Prius V vehicles. Excessive voltage in the Intelligent Power Module (IPM) within the inverter may cause the hybrid system to shut down, causing the vehicle to stall while being driven.
Risk: If the hybrid system shuts down unexpectedly, it can increase the risk of a crash.
Fix: Toyota will notify owners, and dealers will update the software for the motor/generator control electronic control unit (ECU) and the hybrid control ECU as necessary, free of charge. The recall began January 22, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0V. Note: The software updates in this recall are needed even if the vehicle had the software previously updated under recalls 14V-053 or 15V-449.
NHTSA Campaign: 16V487000
Component: AIR BAGS:SIDE/WINDOW
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2010-2012 Toyota Prius, 2010 and 2012 Toyota Prius Plug-in Hybrid, and 2011-2012 Lexus CT200h vehicles. A weld in the curtain shield air bag inflator may crack causing one or both portions of the inflator to eject into the passenger cabin.
Risk: If either portion of the curtain shield air bag inflator ejects into the passenger cabin, there is an increased risk of injury to vehicle occupants.
Fix: Toyota will notify owners, and dealers will install retention brackets to the curtain shield air bags, free of charge. The recall began on October 17, 2016. Owners may contact Toyota Customer Service Department at 1-800-331-4331. Toyota's number for this recall is Toyota G0U, and Lexus GLJ.
NHTSA Campaign: 14V053000
Component: HYBRID PROPULSION SYSTEM: INVERTER
Toyota is recalling certain model year 2010 through 2014 Prius vehicles. In the affected vehicles, the Intelligent Power Module (IPM) inside the inverter module (a component of the hybrid system) contains transistors that may become damaged from high operating temperatures. If this occurs, various warning lamps will be illuminated on the instrument panel and the vehicle will have reduced power allowing it to only drive a short distance.
Risk: The vehicle may enter a fail-safe/limp-home mode that limits the drivability of the vehicle. The hybrid system could also shut down completely resulting in a vehicle stall, increasing the risk of a crash.
Fix: Toyota will notify owners and dealers will update the software for both the motor/generator control electronic control unit (ECU) and the hybrid control ECU, free of charge. If an owner experiences a failure of the inverter before the vehicle receives updated software, the dealer will repair or replace the inverter assembly with a new one at no charge. The recall began on March 21, 2014. Owners may contact Toyota at 1-800-331-4331.
NHTSA Campaign: 16V396000
Component: SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
Risk: If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
Fix: SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
NHTSA Campaign: 13V014000
Component: AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Risk: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Fix: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
NHTSA Campaign: 13V123000
Component: EQUIPMENT:OTHER:LABELS
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
Risk: An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Fix: Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Owner-Reported Issues (20 of 675)
Service Brakes →12 issues
Your brake booster/actuator failed without warning while driving on the freeway, making it significantly harder to stop your car. You didn't realize what caused the problem until a repair shop diagnosed it as a failed brake booster/actuator. The repair will likely involve replacing the brake booster and/or actuator assembly.
Parts you may need:
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Your Prius's brake system is showing signs of failure with multiple warning lights illuminated (ABS, Brake, Traction Control, and Master Warning). You're hearing frequent buzzing sounds from the brakes, especially when stopped or at low speeds, which suggests the brake booster or actuator isn't maintaining proper hydraulic pressure. This is a serious safety issue because it could reduce your braking power and increase your stopping distance. Repairs will likely involve replacement of the brake booster and/or brake actuator assembly.
Parts you may need:
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While driving in traffic, your brake system suddenly failed—multiple warning lights came on (brake, ABS, traction control), the car beeped, and you lost power brake assist. Your brake pedal felt soft at first, then suddenly became hard partway through, and the car didn't slow down as expected when you pressed the pedal. You barely avoided hitting the car in front of you. The failure was serious enough that the vehicle had to be towed. The issue likely involves the brake booster, ABS module, or brake pressure control system and may require professional brake system diagnosis and repair.
Parts you may need:
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Your brake system failed suddenly while driving, requiring extreme force on the brake pedal to stop the car—a dangerous situation that nearly caused a crash. The dealership diagnosed this as a brake actuator and brake booster failure, which they indicated is a known issue in Prius models, and quoted $3,000 for repair. The fix will likely involve replacing the brake actuator and brake booster assembly.
Parts you may need:
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Your brakes became unresponsive while driving at normal city speeds, causing your ABS system to fail and your brake, ABS, and engine warning lights to come on. You were able to avoid a collision by manually pumping the brakes. A mechanic found that your brake actuator system had failed, which has made your stopping distance much longer and your braking unreliable and unpredictable. The brake actuator system will likely need to be replaced or repaired by a professional mechanic.
Parts you may need:
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While driving 60 mph on the highway, your car's ABS and traction control lights came on and your brakes suddenly lost effectiveness with no warning. You were able to safely slow down and stop, but this could have caused a serious accident in heavy traffic. The dealership diagnosed a brake booster pump assembly failure (DTC code 1391) and charged $3,000 to repair it. This same failure pattern has been reported across multiple Toyota hybrid models from 2010-2015, suggesting a widespread defect in the brake system design.
Parts you may need:
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Your car's brake system may have failed, causing the ABS, traction control, and brake warning lights to illuminate simultaneously. You might notice the brake pedal feels soft and requires more pressure to stop the vehicle, and the brake actuator assembly may make a hissing noise—all signs of a leak in the brake actuator system. This is a safety issue that requires the brake actuator assembly to be replaced with a new unit.
Parts you may need:
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Your brake actuator and ABS accumulator failed while you were driving on the highway at 70 mph, causing you to lose brake boost and putting you in a dangerous situation. This appears to be a known issue affecting multiple 2012 Prius owners, as confirmed by diagnostic code C1391. The repair will likely involve replacing the brake actuator and ABS accumulator assembly.
Parts you may need:
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Your brakes failed while merging on the interstate, triggering multiple warning lights including the brake system warning light and ABS light. A Toyota dealership diagnosed a faulty brake booster with an internal accumulator leak that requires $4,295.68 to repair. While Toyota issued a customer support program covering this part for two years, your vehicle's issue was discovered after that coverage expired, leaving you responsible for the full repair cost. The fix requires replacing the brake booster pump assembly.
Parts you may need:
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Your Prius triggered a check engine code (C1391) indicating a problem with the antilock brake system — specifically an abnormal leak in the brake accumulator. The recommended repair is to replace the brake booster pump and assembly, which costs over $1,000 in parts alone. While Toyota's extended warranty would normally cover this (10 years/150,000 miles), you're past the 10-year mark even though you're under the mileage limit. Replacing the brake booster pump and assembly will be necessary to restore proper brake function.
Parts you may need:
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Your traction control, ABS (anti-lock braking system), and brake warning lights all came on at the same time. This suggests a problem with your braking or traction control system that needs immediate diagnosis. A mechanic will need to scan your vehicle's computer for fault codes to identify the exact issue.
Parts you may need:
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While driving on the freeway, you applied the brakes and felt them become soft and unresponsive. At the same time, your ABS, BRAKE, and traction control warning lights came on. Your mechanic identified a problem with the brake booster and actuator (diagnostic code C1391). The fix will likely involve replacing or repairing the brake booster and/or brake actuator components.
Parts you may need:
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Electrical System →2 issues
Your Prius won't start in "Ready" mode and multiple warning lights are on (ABS, brake, engine, master warning). The dealer found a problem with your brake light switch and wants to replace it for about $349, but they've also identified a safety recall related to inverter failure that could cause sudden loss of power. The dealer refused to complete the recall work or do a software update because they say your car won't enter Ready mode, leaving your vehicle unable to run and potentially unsafe.
Parts you may need:
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Your car's odometer may show inaccurate mileage compared to its actual service history. When your son purchased this 2012 Prius, the dashboard displayed 137,000 miles, but the Carfax report indicated the vehicle had actually traveled 281,586 miles at some point in its history. This mileage discrepancy suggests the odometer reading may have been tampered with or reset. Addressing this issue may require a dealer inspection of the odometer unit and potentially documenting the actual mileage history for resale or warranty purposes.
Parts you may need:
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Electrical System,service Brakes,fuel/propulsion System →1 issue
Your brakes suddenly stopped working properly while driving normally, with no warning signs beforehand. The brake pedal became unpredictably hard or spongy, requiring extra effort to stop, and multiple warning lights appeared on your dashboard along with continuous beeping and buzzing sounds from the brake system. The problem comes and goes on its own, creating a serious safety risk since you can't rely on your brakes to stop consistently. The issue likely involves the brake actuator or ABS pump assembly, and a diagnostic scan confirmed fault codes related to brake system pressure and pump motor problems.
Parts you may need:
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Suspension →1 issue
Your rear suspension on the driver's side failed while reversing, causing the wheel to flip over. The dealer found that the I-Beam assembly had corroded, which weakened the structural support for that wheel. The repair involved replacing the rear hub, bearing assembly, rear suspension components, and bolts.
Parts you may need:
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Unknown Or Other,service Brakes →1 issue
While braking hard during a parallel parking maneuver on an uphill street, your Prius suddenly surged forward and hit a parked car, even though your foot was firmly on the brake pedal. You experienced no warning lights or messages before the incident. Toyota's dealer investigation and a Toyota representative's examination concluded no defects were found and attributed the crash to driver error, but you believe the vehicle's braking system malfunctioned. A resolution may require brake system inspection, including the hybrid regenerative braking components, brake fluid condition, and brake pedal assembly.
Parts you may need:
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Electrical System,service Brakes,forward Collision Avoidance →1 issue
Your brake pedal occasionally gets stuck on the floor and requires hard pressure to respond, happening without warning while driving on highways or in driveways. This started the day after you bought the car and caused you to nearly hit another vehicle, forcing you to swerve to avoid a collision. The issue involves your brake system and collision avoidance system not responding properly. A mechanic will need to inspect your brake lines, master cylinder, and brake fluid system to identify why the pedal is sticking and not providing adequate stopping power.
Parts you may need:
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Service Brakes, Hydraulic →1 issue
Your brake booster pump failed while you were driving, causing warning lights to appear and unusual noises from the vehicle. The dealer diagnosed the problem and said the brake booster pump needs to be replaced, but the repair wasn't covered because your extended warranty had expired. The repair will likely involve replacing the brake booster pump assembly to restore normal brake operation.
Parts you may need:
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Hybrid Propulsion System →1 issue
Your Prius experienced a loss of power when you pressed the accelerator pedal, and the check engine and hybrid warning lights came on. The vehicle then slowed down on its own. Your dealer informed you this is a known issue (NHTSA recall 18V684000) but that replacement parts weren't available yet. The fix will require the dealer to install updated hybrid system components once they become available.
Parts you may need:
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