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2019 Subaru Crosstrek Electrical Problems

40 owner-reported electrical complaints from NHTSA data

40
Complaints
2
Recalls
Jan 2024Dec 2020
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Electrical Recalls (2)

RECALLCampaign #21V264000

ELECTRICAL SYSTEM:SOFTWARE

Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.

Fix: Subaru will notify owners, and dealers will update the ECM software, replace the ignition coils and, if necessary, the front exhaust pipe, free of charge. Owner notification letters were mailed beginning June 1, 2021. Owners can contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRE-21. Note: This recall includes all vehicles previously repaired under Recall 19V743.

RECALLCampaign #19V743000

ELECTRICAL SYSTEM:SOFTWARE

Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.

Fix: Subaru will notify owners, and dealers will update the ECM software and inspect and replace the ignition coil, as necessary, free of charge. In addition, on vehicles with confirmed ignition coil damage and a certain stored diagnostic trouble code (DTC), Subaru will replace the front exhaust pipe, free of charge. The recall began December 4, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUQ-02.

Owner Complaints (40)

criticalELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: May 2024

Anti-lockout mechanism failed to prevent telematics-initiated lockout. 1) Driver placed live child , keys, phone into car 2) Driver closed door with keys inside. The car normally refuses to lock under these conditions, detecting key inside, and preventing a hazard to infant who is unable to unlock the car.

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NHTSA #: 11588581
criticalELECTRICAL SYSTEM
Filed: Aug 2019

I purchased a new 2019 subaru crosstrek plug-in hybrid vehicle from ocean subaru of fullerton ca on july26, 2019. A charging cable w/ charging circuit interrupting device came standard equipment w/ my vehicle. When I used the cable to charge my vehicle, I was going to insert the charger plug (3 prong plug) into my 110v outlet.

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NHTSA #: 11243630
criticalELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Mar 2019

Car has repeatedly turned itself off while driving. Twice, when pressing the brakes while exiting the highway, all dashboard lights (eyesight alarms, check engine, etc.) will turn on. When the car comes to a stop, the oil light also turns on and the engine shuts off, essentially putting the car in neutral.

NHTSA #: 11184214
highELECTRICAL SYSTEM
Filed: Feb 2026

The contact owns a 2019 Subaru Crosstrek. The contact stated that while driving approximately 60 MPH, the vehicle lost power steering functionality, and the vehicle decelerated and lost drive power. The contact was able to coast to the side of the road, where the vehicle completely shut off and lost power.

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NHTSA #: 11716961
highELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
Filed: Aug 2025

Vehicle had a parasitic draw, was in the shop for an extended amount of time, I believe wiring issues were caused from this as well, I had to replace my driver side window switch, buy an optima battery, and drive 3.5hrs to a Subaru dealership in the middle of the winter hoping I’d make it safely and without stalling, the DCM was found to be at fault similarly to other vehicle owners included in another recall that somehow excluded 2019 Crosstrek drivers and included other MY variants such as the Outback and Forester of which also had a bulletin posted about this parasitic draw and how to go about warrantying the costs associated with the repair.

NHTSA #: 11683547
highELECTRICAL SYSTEM
Filed: Apr 2023

The starter failed and I was towed to the repair shop where they noted it was unable to kick out bendix to meet flywheel. Upon reviewing subaru's website and forums, there have been many reports of this problem on the crosstrek.

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NHTSA #: 11517784
highELECTRICAL SYSTEM
Filed: Apr 2022

Today my vehicle make a single click sound and the car rattle a little while driving on the highway and suddenly everything shut off. All my guages, lights, and I lost power on the vehicle. Within seconds I had power again and my guages came back on and I was able to continue on the highway safely.

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NHTSA #: 11462362
highELECTRICAL SYSTEM
Filed: Feb 2022

Battery won't hold a charge. Car is not reliable, danger of not starting and being stranded. Car has been inspected by dealership twice and new batteries were installed but the problem persists.

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NHTSA #: 11453205
highELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
Filed: Sep 2021

The vehicle of concern is a 2019 Subaru Crosstrek Plug-in Hybrid (PHEV). In the past 2 to 3 months, we have had multiple warning lights come on when the vehicle is started. In some cases, we were able to clear the warning lights by turning the vehicle off and back on several times over the course of 30-40 minutes.

NHTSA #: 11431464
highELECTRICAL SYSTEM
Filed: Apr 2021

I've had repeated problems with the 12v battery in my 2019 subaru crosstrek hybrid. The vehicle has some sort of electrical "leakage" issue that drains the battery after sitting for a few days. When this happens, the vehicle is completely inoperative; car will not start, you cannot even unlock the doors.

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NHTSA #: 11408644
highELECTRICAL SYSTEM
Filed: Apr 2021

Starter failed at 50 k miles left me stranded

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NHTSA #: 11407351
highELECTRICAL SYSTEM,ENGINE
Filed: Apr 2021

Tl* the contact owns a 2019 subaru crosstrek. The contact stated while driving 70 MPH, the vehicle stalled without warning. The vehicle was parked on the side of the roadway.

NHTSA #: 11406716
highELECTRICAL SYSTEM
Filed: Apr 2020

Our 2019 subaru crosstrek (16.8k miles) is not being driven as often as it used to be because we are now working from home. On 4/4/2020 we found the original battery drained dead after only 6 days of the car being undriven. Tried and failed to start the car - dashboard lights lit up but there were rapid clicking sounds.

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NHTSA #: 11322415
highELECTRICAL SYSTEM,ENGINE
Filed: Dec 2019

I was driving in traffic to complete stop, as I was accelerating the vehicle stalled. This has happened only once. I have had another incident when I was backing up to park my car in my garage, my back up camera froze while im still in motion then the infotainment reboots.

NHTSA #: 11289092
highELECTRICAL SYSTEM
Filed: Mar 2019

My new subaru crosstrek has a problem with the radio preset stations. I programmed them soon after I purchased the car but 6 weeks later the preset stations disappeared and only the pre-installed (free trial) stations on sxm radio were working. I had to reprogram the stations.

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NHTSA #: 11192359
mediumELECTRICAL SYSTEM,ENGINE
Filed: Sep 2025

Dashboard warning lights required an inspection by a qualified mechanic and made the assessment of a faulty ECM relatively easily by noting the excessive heat emitting from the ECU.

NHTSA #: 11685729
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Sep 2025

Subaru owners have reported experiencing premature parasitic battery drain in vehicles equipped with Starlink in-vehicle technology. The defect presents itself when the equipped data communications module (DCM) attempts to communicate with 3G cellular networks. As 3G networks within the U.S.

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NHTSA #: 11684982
mediumELECTRICAL SYSTEM
Filed: Aug 2025

The contact owns a 2019 Subaru Crosstrek. The contact stated that after starting the vehicle, there was an abnormal ringing sound coming from underneath the dashboard. The contact turned off and restarted the vehicle, but the ringing sound persisted.

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NHTSA #: 11683872
mediumELECTRICAL SYSTEM
Filed: Jan 2024

Battery drains rapidly and completely, sometimes overnight. Five times in less than one year. After a full charge only lasts a few days.

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NHTSA #: 11568997
mediumELECTRICAL SYSTEM
Filed: Apr 2023

The manufacturer has failed to repair an open recall in a timely manner. Our Crosstrek Hybrid's 12-volt battery frequently needs charging and has been jumped a half dozen times in as many months and replaced twice since November.

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NHTSA #: 11517946
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Jan 2023

The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months.

NHTSA #: 11500856
mediumELECTRICAL SYSTEM
Filed: Nov 2022

Battery Drain problem. Subaru had to replace the battery in January of 2022. That did not resolve the issue. My battery started dying again in June of 2022 & I have to constantly jump start my car. I complained to Subaru & brought my car in for servicing but all they did was test the battery immediately after it was driven on the highway for approximately 20 miles. The issue is not the battery, it is the electrical system that drains the battery.

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NHTSA #: 11494300
mediumELECTRICAL SYSTEM
Filed: Oct 2021

2 battery failures in 2 years of purchasing vehicle. I am on my third battery in less than two years. Incidents occurred 15, 19, 23 and 24 months into car ownership.

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NHTSA #: 11435156
mediumELECTRICAL SYSTEM
Filed: Aug 2021

The contact owns a 2019 Subaru Crosstrek. The contact stated that the vehicle would not start which resulted in the battery needing to be replaced. The contact stated that the check battery message was displayed on the instrument panel.

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NHTSA #: 11427748
mediumELECTRICAL SYSTEM
Filed: Jun 2021

I’m having continuous problems with my car not starting or a dead battery. It has been in for for service 3x for this issue abc one of those times they replaced the battery. On 6/24/21 I picked up my car from the service department after leaving it there for several days only for them to tell me nothing is wrong with my car.

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NHTSA #: 11422223
mediumELECTRICAL SYSTEM
Filed: Feb 2021

Stationary. Battery has been replaced 4 times. First subaru said that it needed to be started every couple of weeks.

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NHTSA #: 11396855
mediumELECTRICAL SYSTEM
Filed: Jan 2021

Original battery failed 5 times in 6 months and was finally replaced by dealer. Second battery failed after a month and has now been replaced again by dealer. Vehicle had been driven for 20 minutes or more at least twice a week before the 2nd battery failure.

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NHTSA #: 11389199
mediumELECTRICAL SYSTEM
Filed: Dec 2020

For the third time, the battery on this car needs to go back for service - the car is housed in a garage on our property and is turned on every 3-4 days. This morning and twice before the car doesn't start. In the previous 2 times the car was completely dead and I had to jump start it and take it to the dealer where they said they replaced the battery.

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NHTSA #: 11384337
mediumELECTRICAL SYSTEM,VISIBILITY/WIPER
Filed: Nov 2020

AFTER STARTING THE CAR AND BEGINNING TO REVERSE AWAY FROM MY HOME, THE REAR VIEW CAMERA FROZE FOR 10 SECONDS, NOT SHOWING ANY CHANGE IN MOVING OR STATIONARY OBJECTS. THIS HAPPENED DUE TO THE DRIVER SCREEN INTERFACE/ENTERTAINMENT SYSTEM CRASHING AND REBOOTING. THE CRASH/REBOOT USUALLY HAPPENS IF THE CAR PAIRS BY BLUETOOTH WITH A PHONE THAT IS IN THE HOUSE, AND THEN GETS OUT OF RANGE WHEN THE CAR BACKS AWAY OR DRIVES AWAY FROM THE HOUSE. IF IT CRASHES WHILE REVERSING, THE SCREEN EITHER GOES BLANK OR FREEZES THE REAR VIEW IMAGE IN PLACE. IF THE SYSTEM CRASHES WHILE DRIVING FORWARD THEN THE REVERSE CAMERA IMAGE IS NOT AFFECTED. WHEN THE CAMERA FREEZES WHILE REVERSING, IT IS VERY DANGEROUS SINCE IT GIVES THE DRIVER THE FALSE VIEW THAT NOTHING IS BEHIND THE CAR WHEN THERE COULD BE A CHILD OR OBJECT.

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NHTSA #: 11375662
mediumELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Filed: Nov 2020

MY WIFES CAR STARTED SMELLING LIKE GASOLINE INSIDE THE PASSENGER COMPARTMENT. WE TOOK IT TO A SUBARU DEALER AND A RODENT HAD CHEWED THE HIGH PRESSURE GAS LINE. IT THEN SPRAYED GASOLINE RIGHT INTO HER BACK SEAT FOAM AND CUSHION. IF WE TAKE THE RODENT OUT OF THE EQUATION, THIS CAR IS NOT SAFE AND WE WANT OUR MONEY BACK IN FULL. THE MATERIAL FOR WIRING AND FUEL LINES ARE MADE FROM A SOY BASED PRODUCT ATTRACTING RODENTS. THE SEAL THEY USE FOR THE GAS TANK ACCESS UNDER THE REAR SEAT IS A CHEAP FOAM NOT A NEOPRENE RUBBER OR O-RING. IF THE GAS WOULD OF LEAKED ONTO JUST THE GROUND I WOULDN'T EVEN BE TYPING THIS LETTER. I AM EXTREMELY CONCERNED ABOUT HIGH PRESSURE GAS GETTING INTO THE PASSENGER COMPARTMENT. I WANT TO CONTACT A LAWYER ABOUT THIS AND MAKE SUBARU ACCOUNTABLE. THE DEALER EVEN TOLD ME IT WAS THE SECOND ONE IN 2 WEEKS. THEY MUST USE A SOY BASED FUEL LINE TO ATTRACT TO RODENT, AND THEN THE FOAM SEAL IN NO WAY IS SAFE TO PREVENT A PRESSURE OF GASOLINE FROM REACHING INSIDE THE VEHICLE. MY WIFES CAR IS 13 MO OLD AND ONLY HAS 7400 MILES ON IT. SHE IS DEVASTATED AS THIS WAS HER FIRST BRAND NEW CAR EVER. NO WE HAVE A CAR WITH GAS SMELL INSIDE FOREVER. PLEASE HELP US!

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NHTSA #: 11375225
mediumELECTRICAL SYSTEM
Filed: Aug 2020

THE CAR WAS PURCHASED IN NOVEMBER, AND THE BATTERY FAILED IN APRIL AFTER MULTIPLE DEAD BATTERIES AND JUMP STARTS. THE BATTERY WAS REPLACED AS 'DEFECTIVE.' THE CAR WAS JUMPED AGAIN FOR A DEAD BATTERY IN JUNE. THE BATTERY DIED AGAIN IN JULY, AND THE TECH SAID THAT THE REASON WAS THAT THE CAR HAD TO BE DRIVEN EVERY 5 DAYS OR THE BATTERY WOULD BE DEAD. IN AUGUST, THE CAR WAS TAKEN IN AND AGAIN THE DIAGNOSIS WAS A DEFECTIVE BATTERY, AND IT WAS REPLACED, THOUGH THEY ALSO SAID THAT THE CAR NEEDED TO BE STARTED AND DRIVEN ONCE A WEEK.

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NHTSA #: 11352087
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Filed: Aug 2020

SOME TIME THIS CAR ACELERACIN MORE LIKE PUT MORE FULL, I START TO NOTICE WHEN I WAS DRIVEN IN THE SPECIFIC SPEED AND THE CAR START TO PUT MORE FULL AND SPEED MORE THAN I WAS

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NHTSA #: 11343416
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jul 2020

THE AUTO LOCK FUNCTION HAS MYSTERIOUSLY STOPPED WORKING. TRADITIONALLY, AUTO LOCK WILL WORK AS THE CAR BEGINS TO ROLL RIGHT IN REVERSE OR DRIVE. AFTER STARTUP IN MORNING ON MY WAY TO WORK, THE AUTO LOCKS MYSTERIOUSLY STOPPED ENGAGING AS THEY ALWAYS HAD BEFORE. THIS PROBLEM HAS CONTINUED AND NOW THE AUTO-LOCK FUNCTION DOES NOT WORK ALL TOGETHER. THE AUTO SHOP HAS LOOKED AT IT WITH MY LOCAL DEALER AND THEY CANNOT SOLVE THIS ISSUE.

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NHTSA #: 11339991
mediumELECTRICAL SYSTEM
Filed: Jul 2020

TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V743000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ISLAND SUBARU (1257 HYLAN BLVD, STATEN ISLAND, NY 10305 (718)697-6000) WHERE THE APPOINTMENT WAS CANCELLED THREE TIMES AND THE CONTACT WAS REFERRED TO ANOTHER LOCAL DEALER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

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NHTSA #: 11339062
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Aug 2019

I purchased my 2019 crosstrek in november of 2018. On numerous occasions the radio / touchscreen resets itself. However before each self started reset a loud buzzing or static noise comes across the speakers scaring the ever living daylights out of me (the driver).

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NHTSA #: 11245112
mediumELECTRICAL SYSTEM,ENGINE
Filed: Aug 2019

While driving down interstate highway, lots of warning lights suddenly appeared on dashboard. Car would only brake, not accelerate. After safely pulling off to side of road, car engine would not start.

NHTSA #: 11242386
lowELECTRICAL SYSTEM
Filed: Jan 2024

The digital communication module (DCM) on this Crosstrek is faulty and is leading to parasitic drain on the car battery. This defect is consistent with other Subaru models such as the Outback. However, this specific model and year was not included in the class action suit and order but the issues are similar.

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NHTSA #: 11563077
lowELECTRICAL SYSTEM
Filed: Dec 2021

Today, 12/19/2021, marks the sixth (6th) time my car’s battery has failed and forced me to call Star Link to schedule and wait for a battery jump. Subaru refused to replace my battery after the 3rd and also refused to check the grounding wire upon a service inspection. This battery is faulty and Subaru knows it.

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NHTSA #: 11444366
lowELECTRICAL SYSTEM
Filed: Jan 2021

Vehicle battery will not hold power. Vehicle will not turn on and requires charging before it will turn on. Has happened 5 times in last month.

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NHTSA #: 11388256
lowELECTRICAL SYSTEM,ENGINE
Filed: Dec 2019

I purchase my 2019 subaru crosstrek in october of 18 because I decided to suck it up and have a payment to ensure I had a safe vehicle for myself and for my son. Since we always purchase subarus through my work, I went that route because I've been very pleased with them especially with safety.

NHTSA #: 11287583

Other 2019 Subaru Crosstrek Issues