2018 Subaru Crosstrek Seats Problems

Your driver's seat has loosened from its mounting structure and rocks back and forth, creating a safety risk if it were to come off the track while driving. Additionally, your infotainment system intermittently turns on and off without warning while you're driving, and when it does, the radio suddenly blasts at high volume, which could be startling and harmful to your hearing. Both issues should be inspected by a dealership, as the seat mounting may need to be re-secured or replaced, and the infotainment system may require software updates or electrical repairs.

Your driver seat rocks back and forth noticeably, especially during acceleration and braking, which is causing you to brake harder than intended. This rocking motion has worsened over a couple of weeks and feels unsafe, as a failing seat could potentially cause an accident. The dealer has confirmed there are no current recalls for this issue. Fixing this will likely involve inspecting and tightening or replacing the seat track and mounting hardware.

I recently 10/7/2021 had my Subaru serviced for an oil change, and a couple of safety recalls that were needed. I also had a loose center console, and a loose wobbly drivers seat. Ramsey Subaru, Urbandale IA performed the service. Upon picking the vehicle up on the above date I was informed that all services were performed and fixed with the exception of the drivers seat. I was informed that the drivers seat needed to be replaced because “The welds on the bracket had broken.” With that said they said that would not come under warranty because my Subaru has 51,000 miles on it and it is past the 3 years 36,000 mile warranty. I get that, my assumption when I had the car serviced that the bolts on the seat bracket just needed tightened. I was told by the service advisor that the seat bracket would cost over $800.00 to be fixed. How is a weld defect a consumer issue? That is why I’m contacting you. This is a safety issue for the drivers of Subaru’s and other motorists and Subaru needs to be held accountable and fix this issue with a mandatory recall. Please feel free to contact me at [XXX] or by email in regards to this very serious safety issue. I have read on the internet that isn’t the first issue with the seat bracket welds. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Driver seat mounting, the driver seat was rocking, at 11,000 miles the dealer replaced a bolt under warranty. It started again at 25,800 miles. Now out of warranty, the Dealer did replace the seat base at no charge as goodwill...I am a big man 6'3 250# but that should not exceed the parameters of a seat mount...at this point I am satisficed with the repair but not happy it has occurred twice in a 4 year old car with less than 26,000 miles on it.