2018 Subaru Crosstrek Lights Problems

Your headlight warning light came on while driving, and you noticed the passenger-side LED headlight stopped working. An independent mechanic recommended replacing the entire headlight assembly rather than just the bulb. The issue happened at around 90,000 miles.

The passenger side headlight stopped working 2 months ago. I have the OEM LED system that tracks through turns. I finally got in for service and mentioned it. Also mentioned I had something similar in 2019 after a service at the dealer and they said it was “fixed”. Only had one or two moments where is didn’t work and just turned off car and back on and seemed to resolve. This recent service they looked into fixing it and found out it’s an entire sealed assembly and quoting the part us $1900(CAD) plus labour. Their mechanic drove it around anfter replacing fog lights and it worked for a moment then when I started and drove away it stopped. I have one working headlight but I live where winters are dark so I’m nervous.

MY DRIVER'S HEADLIGHT WENT OUT WHICH IS LED WITH ONLY 40,600 MILES. I DISCOVERED THAT IF THE SWIVELING TEST FEATURE FAILS WHEN I FIRST START THE VEHICLE, IT WILL TURN OFF THE HEADLIGHT. THAT IS A BIG SAFETY ISSUE BECAUSE THE LED LIGHT WILL STILL WORK IF THE SWIVELING FEATURE WASN'T MALFUNCTIONING. I FOUND OUT SEVERAL PEOPLE ONLINE HAS THE SAME ISSUE, AND SUBARU WON'T RECALL THIS PROBLEM. MY HEADLIGHT DID TURN BACK ON FOR 1-2 WEEKS BEFORE GOING OUT AGAIN BECAUSE OF THE SWIVELING TEST FEATURE FAIL. MY DEALER TOLD ME THE ENTIRE HEADLIGHT ASSEMBLY WOULD HAVE TO BE REPLACED AT A COST OF $1437.00 BEFORE TAX. I REFUSED BECAUSE IT'S AN LED THAT SHOULD HAVE NEVER GONE OUT WITH ONLY 40,600 MILES ON IT, AND I BOUGHT IT NEW. ALSO, I TOLD THEM IT'S A SAFETY ISSUE SINCE IF THE SWIVELING FEATURE FAILED, THE LIGHT SHOULD STAY STRAIGHT AND BE KEPT ON, BUT SUBARU'S DESIGN IS TO TURN OFF THE HEADLIGHT. WHAT ARE MY OPTIONS? I'M FRUSTRATED BECAUSE OF SO LITTLE MILES, AND I DON'T HAVE THE VEHICLE PAID OFF YET SO GETTING RID OF IT ISN'T AN EASY OPTION FOR ME REGARDING MONEY. THANK YOU.

THE INTERIOR LIGHTING IS A RED ORANGE COLOR. FOR SOMEONE LIKE MY WIFE AND I, IN THEIR SIXTIES, IT IS TERRIBLE AS FAR AS BEING ABLE TO SEE, ESPECIALLY THE ODOMETER. THIS IS A SAFETY ISSUE AND WE WOULD NOT KNOW THIS , THE DEALER DOES NOT GIVE A [XXX] AS WELL AS THE PEOPLE AT SUBARU.COM WHO WE COMPLAINED TO AND ASKED IF THE BULBS IN AT LEAST THE INSTRUMENT CLUSTER COULD BE CHANGED BUT IT IS A SEALED UNIT. ALSO, THE THUMBWHEEL ADJUSTMENT DOES NOT GIVE ENOUGH ILLUMINATION EVEN AT THE HIGHEST SETTING. WE TEST DROVE THE VEHICLE DURING THE SUNNY DAYLIGHT HOURS SO OF COURSE ONE WOULD NOT REALIZE THIS AS A POSSIBLE ISSUE. I HAVE BEEN DRIVING FOR 45 YEARS AND HAVE NEVER BEEN SO PISSED OFF AND DISAPPOINTED WITH A VEHICLE, IF I HAD ONLY KNOWN. IT UPSET MY WIFE AND I SO MUCH THAT WE TURNED IT IN TO OUR LOCAL TOYOTA DEALER THAT WE HAVE PURCHASED VEHICLES IN THE PAST WITH EVEN THOUGH THIS MEANT A LARGE HIT IN OUR POCKETBOOK. THE SUBARU DEALER CAN GO TO [XXX]. MY BIGGEST REASON TO TELL THIS STORY IS THE HOPE THAT SOMETHING CAN BE DONE SO OTHERS WILL NOT HAVE TO GO THROUGH THIS. SINCERELY INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR