2019 Jeep Grand Cherokee Other Problems

Your brake system has a defect that has disabled your electronic stability control (ESC) and made your vehicle non-compliant with federal safety standards. This problem started in January 2024 and has persisted for over a year despite multiple dealer visits. The required replacement part is now available but you haven't been able to schedule an appointment to have it installed, leaving you driving an unsafe vehicle.

Your vehicle's Electronic Stability Control (ESC) system has been causing the car to spin out unexpectedly since January 2025, especially in cold or wet conditions. FCA acknowledged the problem over a year ago but says no fix is available, and has refused a buyback or loaner vehicle despite your multiple attempts to get help through dealerships and official complaints. The issue remains unresolved and makes the car unsafe to drive. Resolving this will likely require FCA to develop and provide a software update or hardware replacement for the ESC system.

FCA US has failed to make parts available to remedy NHTSA recall 24V-838 in over 12 months.

serious safety defect that has remains unremedied since recall Z48 (FCA 22V‑426) issued in 2022. This defect, addressed again in recall 94B (FCA 24V‑838), continues to disable the electronic stability control, making the vehicle unsafe to operate. FCA has had considerable time for the opportunity to fix since the first recall, and defective conditions were not repaired and still exist. FCA has been very dismissive with the several complaints I’ve field. I’ve been promised call backs every step of the way, even specific time frames and still have had to chase them down when I am not responded to. FCA issued “do not sell” orders on November 14, 2024, preventing me from trading or selling the vehicle without significant financial loss. I cannot accept any further proposed fixes, since no effective repair exists, and the vehicle remains dangerous.

The Uconnect System on the vehicle has a delamination issue on the screen. I took the vehicle to the authorized dealer and they said it was a known issue. I tried contacting the manufacturer and they offered a 60% cost assistance since the vehicle is out of warranty. I researched the issue on the internet and found multiple people have similar concerns with the Uconnect System. Some reported that the screen stops to respond to touch which means a driver can struggle to turn on/off heated or cooled seats, heated steering as there are no physical switches to operate those features, to name a few and can cause distraction while driving. If the seat heat is on and one wants to turn it off once the seat is warm enough, they cannot. My vehicle has delamination on the three sides of the screen. It started on the one corner and gradually spread to the other edges. I can see that one day it will cover the entire screen rendering the system to be unusable.

If the manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner. We are approaching the one year mark and this is causing me great concern.

I am filing a complaint regarding a serious and widespread defect in the Uconnect 8.4 infotainment system installed in my 2019 Jeep Grand Cherokee Limited and many other FCA/Stellantis vehicles. The screen has developed a delamination issue that worsens over time. Symptoms include glue dripping from the edges of the screen, “ghost taps” where the system responds without being touched, and unresponsive or inaccurate touch inputs. This is not a cosmetic defect. The infotainment system controls multiple functions beyond entertainment, including navigation, Bluetooth phone connectivity, climate control, backup camera, and access to vehicle settings. Malfunctions cause driver distraction and interfere with safe vehicle operation, which could easily lead to an accident. When I contacted Jeep/Chrysler Customer Care, I was informed this is a known issue. My research confirmed that FCA/Stellantis has issued an internal service bulletin acknowledging the defect, but they refuse to issue a formal recall. This appears to be a deliberate decision to avoid the significant cost of replacing defective units across multiple models, leaving many unsafe vehicles on the road. This problem is widespread and well-documented among owners. It is unacceptable that Stellantis treats it only as a service bulletin issue when the defect directly affects safety. Drivers must be able to rely on the infotainment system to respond correctly, especially since it integrates with systems used while driving. A delaminated screen dripping glue and producing ghost inputs is a hazard, not a minor inconvenience. I am requesting that NHTSA investigate this defect and require FCA/Stellantis to take responsibility through a formal recall and replacement program to protect the safety of drivers, passengers, and the public.

Chrome is peeling along perimeter of cup holder, and is razor sharp. While attempting to clean, sliced 2 fingers tips. This could be extremely dangerous to little children.

The uconnect touchscreen had bubbling in upper left corner within the first year of being brand new. I didn't know at that time that it would lead to complete failure of the uconnect system which includes: the handsfree safety controls on steering wheel not functioning so no handsfree phone calls or messaging etc, black and unresponsive touchscreen, no navigation because screen and sound doesn't work, no function in usb ports connected to uconnect system, no audible alerts (or any sounds) from speakers for collision warning or radio etc just ZERO sounds, no back up camera because the screen doesn't work, no uconnectivity from mirror in case of collision. OH AND THE MYSTERIOUS GLOBS OF CLEAR ADHESIVE GLUE DRIPPING BELOW THE SCREEN more specifically dripping below the control knobs that are below the screen right into my center compartment where the USB ports are located! This is a known issue caused by a manufacturing defect with the glue used by Jeep to bond the layers of the screen. it should absolutely be a recall covered by Jeep! My warranty has expired so no luck for me unless uconnect covers it. Fingers. crossed on that. I checked fuses all good, did a soft reset that brought back charging ability in usb ports and the screen turned a dark blue instead of black but wtill no function, and did a hard reset by disconnecting my battery cable for 1/2 hr. Nothing worked. I was told it would cost over $2000 not including labor if the uconnect system needs to be replaced. My jeep only has 12500 miles on it. Its keep in a carport with a cover and very well maintanined. This is absolutley a safety issue! So dissapointed as this will potentially be the 2nd expensive issue with my jeep coming out of the pocket with such low mileage. Still waiting on reimbursment from last recall 94B which still has no remedy available and therefore cant get approved for reimbursment. That was over $3k to fix! Please take better care of your loyal customers Jeep!

The screen is delaminating. It will on its own changes settings, stations, etc. Dealership confirmed ongoing issue with these radio screens. It could disable SOS features and vehicle information, such as; fluid temps, suspension angles, and other necessities needed for safety and proper operation. Warning lights will also show up in the dash due to safety items potentially being disabled due to screen changing things by itself.

A arm broke while I was driving causing me to hit a pole. Service stability control and abs light came on in dash right before I crashed. Garage where vehicle is located said it was the an arm that caused me to crash. Had taken it to 2 different dealerships both said they could find nothing wrong prior to accident. Jeep has 88,000 miles on it. This is unacceptable I'm Just glad one of my children was not driving at this time. Also my air bags did not deploy!

I took my vehicle on a road trip- it ran fine and I did not have any warnings or indications of a problem. When I stopped at my hotel room, the vehicle was fine. I went out to start it the next morning and I was met by a vehicle that would not attempt to start. It came up with a check engine light, e brake light, ABS error and a couple of other lights/error messages. I had to have the vehicle towed to a local shop where they informed me that this was associated with recall 94B. This recall was posted over six months ago and there is still no fix available. My vehicle will not start or run, and is not safe to drive even if I could get it to start. I am being told that it is impossible to fix until the manufacturer releases a repair option. I had to pay not only to have my vehicle towed and inspected by the first shop, but also I had to pay for it to be towed all the way back home (because I was on vacation when this happened) and it is now at a second shop who has confirmed the diagnosis and that no repair is available. This is my primary source of transportation for myself and my children, and I am being told that six months ago this issue was acknowledged by the manufacturer, but they have not fixed it. I contacted the support line for the manufacturer and was transferred six times, and then I was ultimately told that a supervisor would call me back with a solution, but that hasn’t happened yet. I asked if I should have my vehicle towed again to get it to the dealership for repairs and if they could offer me a loaner vehicle and the representative said she couldn’t advise me on that and I had to wait to hear back from a supervisor. I need them to either make a fix available or provide me a loaner or replacement vehicle if they are unable to resolve the problem. I purchased this vehicle in good faith.

While ideling at a stop light the vehicle RPMs drop low and the engine shuts off. This has occurred multiple times, 4-5 times over 6 months. When this happens the dash displays "vehicle requires restart" This happens in traffic and has left me as a stalled vehicle and a hazard to others.

My car is saying to service my Electeonic stability control. It is making weird noises when I back up. It’s skidding when starting off from a complete stop. This is absolutely putting my safety at risk. And I am afraid to drive the vehicle to my job. With the ESC not working driving this is putting me at risk. And if there is no fix “yet” what am I supposed to do? The vehcile was also shaking when I was going up a curved on ramp to get on the highway probably 35-40 mph?

The UConnect screen is delaminating. This is a known issue for this year/make/model. Jeep has a history of repairing this under warranty. Despite my vehicle falling within their guidelines for a no-cost repair, they have denied my request. This is a safety issue because as the screen delaminates, it (from what I understand from other Grand Cherokee owners) becomes non-functional. This means the backup camera and critical vehicle controls and settings can be come unusable while the vehicle is in use. I have requested that Jeep repair this under warranty as has been done for many other Grand Cherokee owners (based on my own research).

uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display.

uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display. We own two of the same Grand Cherokees and both exhibit the same failure.

The touchscreen in the car which has controls for the radio, navigation, phone and other features in delaminating and causing the screen to change buttons, features while driving. The screen gets stuck or shuts off while driving causing a safety issue while driving.

The radio screen starting developing bubbles on each side. After speaking to several dealers by phone they are telling me this is very common with this yr vehicle that the screen is delaminating and Jeep will not cover this. For my concern how and who do I contact? Beings this system controls the heated seats is this eventually at some point going to stop working? Each time I turn on these seats I am concerned the heat will not shut off and if traveling a distance I do not want to get burnt. Could you please help/assist as I do have a friend that was burnt from a heated car seat. Thank you.

The screen on my information center is delaminating. Took the vehicle to the dealership for extended warranty service and was told this was not covered under warranty. When this is a known issue not sure why the manufacture is not covering this claim.

I received a letter in the mail that my Jeep had a recall for some type of sensor that affects the brakes and brake lights. I’ve read that a malfunction in this sensor can cause my brake to not work and can cause me to crash into someone or something. The fact that this issue hasn’t been resolved yet is beyond me. This recall came out in 2022. It had been 2 years. What’s going happen when a mother is driving her family around in her Jeep that also has this recall on it, she switched the brake on but it doesn’t brake and she and her family crash into someone. Life’s are at risk here. I am planning to start a family within the next year and I will be getting rid of this car because I will not trust my family in it.

My display screen is glitchy. Sometimes it does not show The back up camera. Other times even while driving down the road it shows my back up camera when I’m traveling forward.

The touch screen dash display has become delaminated and sometimes does not turn on when the vehicle is shifted in reverse. Thus, it's difficult to see if a child or pedestrian is behind the vehicle when placed in reverse on the dash screen. This poses a serious Safety issue and I have read on several forms that this occurs just after 3-4 years of use and is a common problem.

The radio screen is deplaning

The u connect screen laminating is bubbling, causing blurry screen and effects all vehicle's controls while driving. Read about this being a common problem with these screens but not yet warranted by Jeep. Seems to be getting worse and can cause major distractions while driving, especially while using GPS. Vehicle hasn't been inspected as of yet. Just mainly inquiring about any others having same issues being reported.

The radio in the car, which controls the whole car, started dialing people out of the blue, over and over again. I finally had to pull over and disconnect my phone from the system. This could have called an accident as the repeated dialing caused me to take my eyes and concentration off of the road. No doubt I was a distracted driver at this time - due to what they call "system bubble". Jeep/Stellantis knows of the problem but they refuse to correct this problem that causes drivers to become distracted. They need to fix the problem ASAP before someone gets killed on count of this. Further more, I now have to take my eyes from the road to my phone because I can't use the system to use the handsfree system. This is a violation of the State of Alabama law. We can no longer have our phones in our hands, while driving a car.

Experiencing transmission problems. Vehicle stuck in third gear - safety mainly at highways - can coase crash. and/or make harsh jerks at reverse gear - very dangerous. Confirmed by local Central Jeep Garage. Warning lamps first appear at June 2022, problem appeared at winter 2022 (Jan-Apr. 2022).

Yesterday, March 18, 2023, the sunroof in our 2019 Jeep Grand Cherokee exploded while we were driving on the highway. The weather was sunny and mild (52 degrees.) We were driving in an open area (no trees) and we were not close behind a truck or other vehicle. The explosion was extremely loud and terrifying. We initially thought we'd been shot at. The driver (my husband), myself (in the passenger seat) and our dog (in the back seat) were showered with broken glass. The remainder of the glass blew out towards the car traveling behind us. We are fortunate that my husband was able to keep calm and get us safely off of the highway without further incident. As this occurred around 5pm on a Saturday, we will report this issue to our insurance and local Jeep dealership on Monday, March 20. There were no warnings or indication of an issue with the sunroof prior to this incident.

In June 2022, Recall Z48/NHTSA 22V-426 was announced. The recall impacts the 2019 Jeep Grand Cherokee Overland we purchased in September 2022. At the time of purchase, a remedy for the recall was anticipated "soon" and "in a timely manner," according to both the manufacturer and dealership. Nearly 6 months since the recall was announced, there is no remedy. Our business prohibits use of any vehicle with an open recall. Efforts to use the vehicle for other purposes, including rental services (such as Turo, among others) have failed due to the open recall. We have incurred significant financial loss of income as a direct result. The manufacturer refuses to offer a replacement vehicle, refuses return and will not compensate for losses incurred. The manufacturer and dealership both confirm there is "no remedy expected in the immediate future". The vehicle is financed through the dealership, and ongoing payments are expected from the finance company, even as we cannot use the vehicle for its primary purpose. A remedy has not been provided as required "in a timely manner," and the manufacturer's refusal to compensate or accept a return of the vehicle egregious.

Recall (22V-426) is now 6months old with no solution. Is car really safe to drive? Cannot sell it. Isn't 6 months too long?

Ublock radio information center screen delaminating leading to eventual failure

Power rear liftgate top attachment stud holding the power drive to the body of the vehicle sheared off, causing the very heavy liftgate to come crashing down. Fortunately I was able to jump back. The liftgate probably weighs about 150 pounds. It seem that a small 1/4" stud that holding this in place is not adequate for the load. There does seem to be some Internet discussion of this happening to others. This vehicle only has 40,000 miles on it.

uconnect gps not showing correct location uconnect screen delamination

The u connect screen is delaminating! I’m afraid some features may stop working.

The infotainment screen is faulty, it is delaminating and causing a lot of distracting and dangerous driving issues: - Rear camera and warnings do not work correctly - Screen flickers, and changes screen which is very distracting while driving. - Screen will randomly turn on or off and change settings. It has been ongoing since December 2021, I took it to the dealer who told me it was just a software issue and it would update and fix it. It never did. I took it back (now out of warranty) told me they would fix it and ordered the part. After trying to contact them, 6 weeks later, they are now refusing to fix it. Jeep are telling me the same thing.

The ignition mechanism of my vehicle. The push to start. I was driving and the push to start mechanism just fell inside its housing. I've never seen anything like this. Luckily, I wasn't driving very fast. I was able to slow down and park. However, I could not turn the car off. I had to get out of the car and try to find the ignition button which had apparently fallen out of the housing. After feeling around through a hole underneath the steering wheel i was able to feel the ignition in order to turn it off.

After getting new tires my vehicle becan to have issues shifting at times mimicking a stall or stutter at times. I didn’t not having any vehicle warning lights. Because of new models of Jeeps that have an “automatic”’ feature that can not be adjusted manually. I took the vehicle in for service to the local Jeep Dealership. Upon their running diagnostics they determined a needed a new Driveshaft because the vehicle was istuck in low drive. This is a design and safety flaw

Radio screen is De-Laminating (glue failing) and randomly makes calls and mutes calls for hands free. Changes my A/C settings and such. This is a safety issue when I am driving because people are distracted enough that I don’t need to worry about the radio messing up. Not a recall yet but so many people have had issues with this part.

I was driving my 10 year old son to school. We hopped in our Jeep in the garage. Pushed the start button and my son smelled something that was burning. I backed out of the driveway and then my son said there is smoke coming out of the center counsel. I pulled over and looked in the counsel and saw a fire. Ran to the house and got a fire extinguisher to put it out. Fire was out out for a short time, but then burst into an all out fire. The car burnt to the ground. Nothing remained. So far the insurance company and Chrysler cannot pinpoint what caused the fire. It is a total loss and the damage was too extensive to determine the cause. My son and I are very lucky we got out of the vehicle in time and everyone was safe. The vehicle was a lease and had only been serviced for oil changes by our Chrysler dealer. No alarms or visual indicators forewarned us that anything like this was going to happen. The vehicle is a total loss and we don't know why it caught on fire. Chrysler denies any form of responsibility. Just looking for answers and hope this doesn't happen to anyone else.

I NOTICED THAT WHEN IT RAINS WATER LEAK IN MY TRUCK ON THE DRIVER SIDE FROM THE BRAKE PEDAL. I HAS SOAKED THE CARPET AND MAT SEVERAL TIME AND ALSO CAUSED MEWDOW PROBLEMS THE VEHICLE WAS STATIONARY AT THE TIME IN SUMTER SC AT MY HOME

WHILE DRIVING DOWN A ROAD, AT 30MPH, IT ALL OF A SUDDEN STALLED OUT. POWER STEERING STOPPED WORKING, ENGINE WAS DEAD, IT SAID ON DASH TO "SHIFT INTO PARK". I MANAGED TO PULL INTO A PARKING LOT. PUT IT IN PARK. TURNED IT OFF, THEN ATTEMPTED TO RESTART, IT WOULDN'T START (SOUNDED LIKE ENGINE TRYING, THEN NOT TURNING OVER. I THEN TURNED IT OFF AGAIN, AND TRIED, AND IT TURNED ON. I WAS ABLE TO MAKE IT HOME, BUT A CAR SHOULDN'T STALL WHILE DRIVING AT 30MPH DOWN A ROAD.

SO FOR A COUPLE OF MONTHS WHEN THE VEHICLE IS IN DRIVE, IT WILL 'SPIT' WHEN IT'S IN GEAR. LIKE I'LL PUSH ON THE GAS AND IT WILL GO BUT SOMETIMES IT WILL STALL AND THEN GO AGAIN. IT STOPPED DOING THAT FOR A COUPLE OF WEEKS BUT TODAY I WAS REVERSING OUT OF MY DRIVEWAY AND IT SAID 'SHIFT TO P BEFORE PUTTING IN GEAR' (KEEP IN MIND THE CAR WAS IN REVERSE). AND THE CAR WAS 'SPITTING' AS I WAS IN REVERSE. I CHECKED TO MAKE SURE IT WAS COMPLETELY IN THE REVERSE GEAR AND IT WAS. SO I PUT IT IN PARK AND THEN REVERSE AND IT WAS FINE AFTER THAT. BUT I SAW THIS POST ON FACEBOOK NOT LONG AGO, A WOMEN HAD I BELIEVE A 2017 JEEP CHEROKEE, SHE WAS DRIVING ON THE HIGHWAY AND HER CAR POPPED UP A NOTIFICATION 'SHIFT TO P'. RIGHT AFTER THAT HER CAR AUTOMATICALLY STOPPED AND SHE WRECKED. MY CAR SAID THE SAME THING TO ME THIS MORNING WHILE I WAS IN REVERSE. THERE IS NO RECALL ON MY VEHICLE AS OF NOW, AND I AM SCARED FOR MINE AND MY FAMILIES SAFETY. PLEASE INVESTIGATE THIS.

WHEN WE PUT THE CAR IN REVERSE THE BACK UP CAMERA COMES ON BUT ONCE WE PUT IT INTO DRIVE THE BACK UP CAMERA STAYS ON FOR QUITE SOMETIME... DEALERSHIP IN CARSON CITY NV COULD NOT DUPLICATE IT SO WE ARE STUCK

HELLO. I HAVE FOUND MANY ISSUES WITH MY UCONNECT SYSTEM AND WHAT APPEARS TO HAVE BEEN COMPROMISED (HACKED). I HAVE REPORTED THIS TO JEEP AND THE SIRIUS/CM SYSTEM. 1 OCCASION MY SOS/ASSIST FEATURE WAS DEACTIVATED WHILE I WAS IN THE CAR. ANOTHER TIME LIGHT CHANGED FROM RED TO GREEN ON ANOTHER OCCASION WITHOUT TOUCHING IT. 2 SYSTEM WAS RESET AND SHOWING PHONES BEING CONNECTED THAT HAD BEEN TOTALLY REMOVED FROM UCONNECT SYSTEM. 3 ON MORE THEN ONE OCCASION MY UCONNECT LINKS/APPS WERE NOT LOADED... TOTALLY DISAPPEARED AFTER BEING THERE AND CAR WAS ON FOR MORE THEN AN HOUR. 4 SETTINGS BUTTON/ OPTION TO ADJUST IMPORTANT INFORMATION SOMETIMES NOT ON SCREEN. 5 MAP NAVIGATION GIVING MISDIRECTION AND HAD ME DRIVING IN CIRCLES BACK TO MY STARTING POINT. 6 SCREEN FREEZING AND NOT ALLOWING ME TO DISCONNECT PHONE/CHANGE SCREENS...ALSO HAD ISSUES WHERE MY SCREENS WOULD JUMP FROM ONE THING TO THE NEXT WITHOUT TOUCHING ANYTHING. DO NOT KNOW IF MY UCONNECT WAS ACCESSED DURING THE TIME PERIOD MY PHONE WAS HACKED INTO AND I HOOKED IT UP THROUGH CARPLAY OR IF A "LOCK LINK " WAS USED. I'VE DONE MY RESEARCH BECAUSE I THOUGHT ALL THESE WERE ODD AND IT IS NOT UNCOMMON FOR "LOW LIFES" TO GET INTO THESE COMPUTER SYSTEMS. I HAVE BEEN WORKING WITH PHONE COMPANY, JEEP FCA CASE MANAGEMENT, APPLE ON THE ISSUES OF MY HACKED PHONE AND UCONNECT SYSTEM.

THE NAVIGATION SYSTEM HAS A WEATHER ALERT NOTIFICATION THAT CAN'T BE DISABLED. IT TAKES UP THE ENTIRE INFOTAINMENT SCREEN AND DOES NOT GO AWAY UNLESS I TAKE MY EYES OFF THE ROAD TO CLICK ON IT TO CLOSE THE WINDOW. THIS HAPPENS EVERYDAY IN MY JEEP WITH A WIND ADVISORY. PRETTY ABSURD NOTIFICATION ESPECIALLY SINCE IT HAPPENS EVERY DAY. I LIVE ON THE WEST COATS AND UNDERSTAND IT CAN BE WINDY. SUPER DANGEROUS TO CONSTANTLY POP UP AND MAKE ME CLOSE IT MANUALLY.

I PURCHASED THE VEHICLE NEW LAST WEEK AND THE COLLISION AVOIDANCE SYSTEM DOESN'T WORK. I RETURNED THE CAR TO COLONIAL DODGE-JEEP IN HUDSON, MA YESTERDAY WITH 130 MILES ON THE CAR THEY VERIFIED THAT DOESN'T WORK, BUT DO NOT HAVE ANY 'FIX' FOR IT.

WHILE WAITING STATIONARY TO TURN ON A CITY STREET, THE CAR WAS IN THE AUTO START/STOP MODE. AS SOON AS I TOOK MY FOOT OF THE BRAKE TO BEGIN TURNING, THE CAR COMPLETELY SHUT OFF AND STARTED FLASHING WARNGING LIGHTS AND CYCLING THROUGH SEVERAL WARNINGS LIKE FCW INDICATOR DISABLED. THE CAR ALSO TOLD ME THE LANE DEPARTURE SENSOR WAS TURNED OFF AS WELL. THE CAR CONTINUED TO FLASH THESE LIGHTS AND CYCLE THROUGH MULTIPLE OTHER WARNINGS AND REFUSED TO SHUT OFF. AT ONE POINT THE CAR EVEN TURNED ON THE WINDSHIELD WIPER BLADES BY ITSELF.

WHILE DRIVING THE CAR WITH 750 MILES THE ELECTRONIC STABILITY CONTROL, ABS, CHECK ENGINE, BRAKE SERVICE ANTILOCK BRAKE SYSTEM LIGHTS ALL COME ON. WHILE DRIVING NOTICED CAR WASNT TRACKING MILES THEN DIED ON THE INTERSTATE AT APPROXIMATELY 70 MILES PER HOUR.

DUE TO ISSUES WITH RADIO'S CORE SOFTWARE, THE DISPLAY OF THE CAR WHICH CONTROL ALL VITAL FUNCTIONS OF THE CAR INCLUDING TEMPERATURE CONTROL GOES INACCESSIBLE WHILE CAR IS IN MOTION. IT IS ACCESSIBLE ONLY WHEN CAR COMES TO A COMPLETE STOP AND SOFTWARE IS ALLOWED TO REBOOT WHICH TAKES MORE THAN 20 MINUTES. THIS IS SO AGAINST THE SAFETY BECAUSE THE MAIN CORE CONTROLLING UNIT OF THE CAR IS OF NO USE DUE TO THIS PROBLEM. THERE IS NO DEFINITE SOLUTION AND ANSWER BY THE DEALERSHIP, SERVICE BRANCH, UNCONNECT CUSTOMER CARE AND STAR TICKET SYSTEM. THE CAR GOT INTO THIS ISSUE WITHIN 24 HOURS OF LEASING IT AND IS A BRAND NEW 2019 MODEL.