2020 Ford Explorer Brakes Problems

The Abs failed and my car break system went out while on the highway with two small kids. Very dangerous

Electronic brake booster has failed. Ford has issued a customer service bulletin to address however ended the program in 2022. This needs to be turned into a recall as it could easily lead to a fatality if not addressed and replaced. Speaking with ford they have done numerous replacements of these.

We had an issue where the abs light came on going down the road. If you applied the brakes the dash would say release parking brakes and then the vehicle did not want to stop when I actually needed too.

2020 Ford Explorer purchased in January 2021. Since owning this vehicle, we have experienced numerous (10+) situations where at a light or entering traffic with our foot on the brake pedal and waiting to proceed the car starts to acerate on its own and jump forward 4'-6' before it stops. I have visited my dealer Jones Ford in Charleston, SC and reported this issue a couple of times over the past few years. As usual they were unable to replicate the issue in shop or find a service code that relates to this problem. On Thursday, [XXX], 2023, while horizontally parking my vehicle in Georgetown, SC in front of an electrical pole (with support wires holding it in place), with my foot on the brake pedal coming to a stop, the engine accelerated and jumped the curb hitting the steel wires causing damage to my front and right side. The following Monday, [XXX] I brought the Explorer into the dealer to investigate the problem since it was still under an extended warranty. After spending a week at the dealer, they return the vehicle unable to find anything wrong and charged me over $200 for a service inspection (Invoice Included). At that point I contacted Ford Customer Service directly and after numerous calls and emails they denied that anything was wrong with my Explorer and closed the case (email included). Since January 2024, I have incurred 5 additional occurrences, and the last one was last week while I was parking the car in reverse...it jumped and struck the parked vehicle behind me. Thank goodness there was no damage to either vehicle. Over the past weekend in continuing to research this problem I came across an AP Article from June 2023 discussing this problem with 2020-22 Ford Explorers (article included). This is why I am lodging this complaint; Ford was well a where of this dangerous situation that my wife and I faced over the years. When the vehicle would accelerate it was very scary, and you honestly were not positive the car would stop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owned a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the advanced traction control, 4-wheel drive pre-collision assist, and drive mode assist warning lights illuminated. The contact stated that the failure occurred while it was raining. The contact lost control of the rear of the vehicle and the rear of the vehicle and crashed into a rail. The vehicle then crashed into a guard rail, crossed a two-lane highway, and bounced off of a concrete slab before the vehicle stopped. The contact's two children were in the vehicle. The contact and the contact's children received medical attention on the scene and were taken to the medical center. The contact and the contact's children were all treated for whiplash and concussion. The contact was also treated for nerve damage. A police report was filed. The vehicle was towed to a tow yard. The contact stated that the failure had occurred previously, and the vehicle was taken to the dealer. The dealer had informed the contact that there was an unknown recall with a similar failure description, however, the VIN was not associated. The vehicle had an upcoming service appointment with an independent mechanic. The contact stated that the independent mechanic was very trustworthy and served the contact's vehicle regularly. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to NHTSA. The failure mileage was approximately 46,000. The VIN was not available.

On [XXX] I was driving my 2020 explorer east bound on [XXX] just past the [XXX] intersection in Aurora, CO when all kind of warning lights lit up on the dashboard. (Parking brake engaged, pre collision prevention system failure, ABS light, check break system and other warning lights as well) the vehicle had a hard time stopping when I applied brakes almost caused a collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We turned the vehicle on and a parking brake error came up on the dashboard followed by the dashboard lighting up with a lot of warnings. The vehicle was turned off and back on but continued with the error. Because we were out at a store and not home, we tried to drive it. We placed it in reverse and when put in drive, the brakes did not work with engaged. There was a small bumped that was able to stop the vehicle. I called Ford and they offered to run diagnostics on the vehicle for next week but could not guarantee a paid rental for the length of time needed for the repair. After exiting the vehicle, letting it rest for 5 minutes and restarting again, we were able to drive home with the brakes working again.

The contact owns a 2020 Ford Explorer. The contact stated that the brake warning light was illuminated. The brake pedal was engaged and continued to depress independently. After turning off the vehicle, an abnormal sound was detected. The contact stated that while driving, there was a line on the screen. The vehicle was taken to an independent mechanic and the contact was referred to the local dealer. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 50,000.

Was at a complete stop heading Westbound on State Road 200 at Amelia Island Parkway (rd name?) at approximately 9:35 AM. I was behind a semi truck in the right hand lane. No one was ahead of him. There were two cars in the left hand lane, no one in the turning lane onto Amelia Island Parkway. I decided to get into the left lane behind those two cars so I wasn’t stuck behind the semi. I very slowly moved to the left lane, pushed on the brake the first time and kept moving, second time pushed as hard as I could and kept rolling, now close to hitting the car ahead of me. I immediately put the vehicle in park and which also activated the parking brake. The light turned green and I put the car back into drive and drove no faster than probably 45 mph. Stopped into the ulta parking lot parked and called Paul Clark Ford who insisted I bring the car in right away. Drove approx 2-5 min to Paul Clark Ford slowly. Ford was not able to reproduce the issue. No warning lamps came on.

In April 2020, I brought my car into the Lafayette Ford Dealership in Fayetteville, NC bc I had been experiencing issues with the car moving when it was not supposed to. I would start the car with my foot on the brake, switch it into reverse/drive and *without taking my foot off the brake* the car would jerk forward or back, depending on if I was in reverse or drive. The event that caused me to bring my car into the dealership occured while I was in front of my garage. I had my foot on the break, and was planning to adjust my direction toward the garage when my car propelled forward and took a hit that resulted in bad damage to my driver side bumper. The dealership held my car for over a week and was not able to replicate the problem, so they told me my car was fine. I have since mentioned this problem every time I get my car serviced to see if there have been any similar complaints and nobody has shared anything. At my last service appointment, they updated my firmware so that the car keeps the emergency brake on until I disengage it, which nullifies the issues that I had been having. Today I can across the following article that sounds exactly like the cause of the damage to my car. What are my options for taking this information to Ford to have them acknowledge the fault and fix the damage? Thank you. https://www.usatoday.com/story/money/cars/2023/06/25/ford-explorer-recall-investigation-nhtsa/70354653007/

The contact owns a 2020 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed down a steep driveway, upon depressing the brake pedal, the vehicle failed to come to a complete stop. The driver was able to bring the vehicle to a complete stop by shifting into park. The hill stop control and ABS warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 45,200.

After starting vehicle it rolled when placed out of park while foot was on break and the emergency break was still engaged. There was no pressure and all warning lights associated with pre-collision, hill start, and antilock break fault were flashing across screen only while trying to stop and break from rolling. My safety and others was at risk by rolling into the street i could have been hit by oncoming cars or unable to stop from hitting anyone. My vehicle is maintained at dealer and is kept up on all service and recalls requirements. After vehicle was towed to dealer they were able to find the following TSB: https:// [XXX] Lives are not a technical service bulletin they are a RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

For months our backup camera would turn blue and not show the rear cameras. Also during this time, on occasion the emergency braking would stop us from backing up and then the brakes would not work. We had a recall on the blue screen software but the breaking has started again.

The contact owns a 2020 Ford Explorer. The contact stated that on various occasions after starting the vehicle, the brake system warning light illuminated. The contact stated that the warning light disappeared after driving; however, the failure persisted whenever starting the vehicle. The vehicle was taken to a local dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

I started my car via remote start and after entering the vehicle, I hit the start button, depressed the brake and turned the transmission to reverse. Upon rolling back, I noticed the brakes felt funny, not completely stopping me as they should with the amount of pressure I was applying. I proceeded start driving thinking the brakes my fix themselves after letting off and driving forward. I then began to hear dinging, prompting me to look at the dash. It was flashing a bunch of errors: “hill start assist not available”, “Pre-collision assist not available”, “service advance trac”, “check brake system”, “hill descent Control fault”, 4WD fault service required”, “Park Break limited function service required”. As I was driving down the road with all of this flashing/ dinging and brakes not completely working, I noticed my emergency brake was on as well. I never use the emergency brake and am unsure how it was switched on. I was able to pull over about a minute down the road and turned the car off and then back on. I tried again to start driving, but had to pull over again 100-200 feet down the road because the dinging, notifications, and brake issues continued. At this point I again, turned the car off and back on. This time it cleared the issue and no more dinging, notifications, or brake issues. This has happened about 3 times. After the first time, i mentioned it to the dealer when servicing my car, but they were unable to find any problems. Each time this happens, i am able to clear it with a restart. I seem to notice it happens with colder temps (under 40 degrees).

I hit my brakes at a traffic light and the dash board lite up. With the following messages. Service Advance trac, 4WD Fault service required, see manual, hill start asst not available, auto hold fault, tooknto dealer tried to charge $600 for a diagnostic, codes were ran all codes are communication codes. Have no abs brakes. Took to another shop they couldn't figure it out. Called Ford. They refer back to dealer who what's to charge more money for diagnostics and the 33 codes they say are in the computer. Big safety issues. Happened just after 60,000 miles before looking at it dealer stated it wouldn't be covered under powertrain warranty anyway. Can't upload photos from phone for some reason.

When shifting from park to reverse, with foot completely on brake, the car will roll backwards several feet before stopping. Happens multiple times a month. Very dangerous as it rolls back into oncoming vehicles in parking lots. It is difficult to replicate as it is an intermittent problem. There is no prompting by the vehicle that there is an issue before hand. The only notable difference is the brakes are very firm while the vehicle is rolling and cannot be pressed in further.

When I release the parking brake and put the car in reverse, the car starts to roll while my foot is still actively pressing the brake. Brake pedal feels locked. It’s happened a handful of times but is not consistent and hard to replicate. This, of course, puts anyone in my car in danger and anyone around my car. I’ve taken it to the dealership and elevated it to corporate, but they say they can’t do anything since they can’t replicate it on site. Based on website forums, this is a common issue. When it happens, there are no warning lights or anything indicators. Again, to summarize, car rolls when brake is pressed intermittently.

The contact owns a 2020 Ford Explorer. The contact stated that while having a routine oil change completed at the local dealer, she was informed about a recall update. The contact stated that while driving, the electronic parking brake engaged. The contact stated that the failure had occurred while the vehicle was in park(P) and also while driving. While shifting into drive or reverse, the vehicle was jerking. The Auto START/STOP was disengaged. Additionally, the brakes were continuously grabbing while attempting to stop the vehicle. There were no warning lights illuminated. The vehicle was taken back to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The approximate failure mileage was 19,624.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 20 MPH and slowing down for a traffic light he had a brake failure and crashed at low speed into the rear of a vehicle already stopped at the traffic light. The contact stated that he was pumping the brakes and was not able to stop. The contact stated no warning light was illuminated. The contact stated that there was damage to the right front passenger side of his vehicle and was unable to determine the damage to the other vehicle. The police were called and wrote a report. There were no injuries and the contact had the vehicle towed to his home and later towed to a dealer. The local dealer diagnosed that there were no problems with the brakes. The vehicle damage was repaired but not the brakes. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.

The contact owns a 2020 Ford Explorer. The contact stated that while the vehicle was parked, unattended on an incline, the vehicle rolled backward without warning. The contact was able to place her hand on the brake and stop the vehicle. There were no warning indicator lights illuminated. The contact scraped her knee but no medical attention was provided. The contact stated while sitting in the driver's seat, the vehicle rolled backward. The driver was able to depress the brake pedal. The vehicle was taken to the local dealer where they could not duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The failure mileage was 22,000.

This has happened multiple times. Start the vehicle and put into drive while the brake pedal is fully depressed and the car will move forward. While it is in motion you can hear what sounds like the anti-lock system activating. You have to pump the brakes as I assume the master cylinder has lost pressure. It does this randomly and is not repeatable. If this ever happens and someone or another car is around it could be a very bad day.

I was driving down the road and several sensor malfunction warnings started to pop up including an antilock brake fault. I was in traffic and needed to slow down but the brake system was non responsive when I applied normal pressure to the brake. I had to attempt braking with all my force before car slowly started to brake. I nearly was in an accident but fortunately was able to pull off to the side until car was able to fully stop.

It has happened several times over last year. When car is put in reverse the brakes barely work and car doesn’t stop well. Almost like no power brakes. Once put in drive, the brakes work correctly.

Rear backup camera incorrectly sensed an obstruction behind vehicle and caused emergency braking with no visible obstruction. We were unable to pull out of the parking spot and had to jump a curb to leave. No further incident has been experienced,

My new 2020 FORD EXPLORER had had on at least 4 occasions, the last being in July 2021 (mileage was approximately 7,280 miles at the time). This problem has only occurred when parked in my garage, I turn on the Explorer with my foot firmly on the brake and put the vehicle in Reverse (with foot still on brake) the vehicle starts reversing with force even though my foot is hard on the brakes. I then push down even harder on brakes. I am fighting to keep the Explorer from roaring out of the garage. Luckily I haven't hit anyone or anything, but had I not reacted as quickly I could easily have caused serious injury. I reported this problem to my local dealer two times, the first about 10 months ago and the second incident was reported to the dealer when I took it in in August 2021 for numerous alerts received in July 2021 for: POWERTRAIN MALFUNCTION/ REDUCED POWER; PRE-COLLISION ASSIST NOT AVAILABLE; HILL START ASSIST WARNING, PRE-COLLISION ASSIST NOT AVAILABLE. The dealer said all the alerts came from one power module which will be fixed this week when the part arrives at the dealer. The dealer also said that the recent Reverse power surge I advised them of is probably related to all of the alerts listed above and that this should take care of the problem. I never received any warnings, messages or other symptoms of this problem - it has always been a shock when it happens.

Vehicle would not start and every warning lamp and alert triggered on the dashboard. Tried remote start which was successful, but vehicle shut off 5 seconds later and the above alerts/warning lamps repeated. Vehicle would not start and just repeated all of the warning lamps/alerts. Waited 20 minutes, car started without issue; however, when put into reverse WITH FOOT ON THE BRAKE the vehicle started to drive backwards WHILE FOOT WAS STILL ON THE BRAKE! No amount of pressure on the brake pedal stopped the vehicle. Had to depress and repress the pedal to stop the vehicle. Rear cameras failed to activate as well. Luckily no one was injured. This is the third time this has happened, the third time I have reported to the NHTSA, and the third time I have reported it to my local dealership without resolve.

There are times when I start the vehicle, or manually release the parking brake, that it simply does not release. The brake pedal becomes rock hard at these times, without its normal travel. If the vehicle is reversing, like leaving my garage, it stops like it hit a brick wall when the brake pedal is touched. The rear brakes are simply locked. It stops so abruptly that it has aggravated lower back pain from previous injuries. I’m afraid of getting stranded in traffic, unable to move the vehicle. It did this on dirt and it was just dragging the rear tires. The only solution I have found is to turn off the engine, wait a few seconds, restart the vehicle, hope. I got, in rapid succession: 1. ANTILOCK BRAKE FAULT !!! 2. HILL DESCENT CONTROL FAULT 3. PRE-COLLISION ASSIST NOT AVAILABLE 4. HILL START ASSIST WARNING The service at Mesquite (Nevada) Ford was totally insufficient. I expected them to find and fix the problem, which obviously lies in the anti-lock/parking brake. I was eager to get the vehicle back and find out what was wrong as I’ve been afraid to use the manual parking brake for fear it will seize up and not release. When I got the vehicle back (which took a long time and a long story as the mechanic went home sick in the middle of the job with COVID) they said, “Oh, we reset the error message so everything is fine.” Well, it still locks up, sometimes when I have shut the engine off and sometimes when I tried to manually set the parking brake, which I am still avoiding. If it’s only my vehicle then there is a dealer problem. If there are more reports, then it’s a bigger problem. I don’t know where on your site to say this — I am shocked by the number of fatalities — but not really. Either reduce the speed limits in the west or keep killing people. 80 mph is ridiculous because everyone now runs 90+ mph. We’ve come upon two fatal accidents this summer on I-15. The carnage was terrible. Please, please, please slow the traffic.

SAME FAILURE AS OTHER DRIVERS HAVE REPORTED. VERY OCCASIONALLY, IMMEDIATELY AFTER ENGAGING DRIVE/REVERSE FROM A FRESH START, PARKED POSITION, BRAKES DO NOT WORK CORRECTLY. VERY HARD WALL ON BREAK PRESS WITH VERY LITTLE TO NO BREAKING AS A RESULT. VEHICLE CONTINUES TO SLOWLY ROLL IN SELECTED DIRECTION REGARDLESS OF BREAK PEDAL PRESSURE UNTIL HOLDING THE BREAK AND TRANSFERRING BACK INTO PARK. NO ERROR IS DISPLAYED DURING THIS EVENT. SO FAR, 100% OF THE TIME, TRANSFERRING THE VEHICLE BACK INTO DRIVE/REVERSE AFTER HAVING EXPERIENCED THIS ISSUE, IT DOES NOT IMMEDIATELY REPRODUCE. ISSUE HAS OCCURRED 3 TIMES IN 17,000 MILES.

I WAS BACKING OUT OF A PARKING SPACE AND I TAPPED THE BRAKE. THE CAR KEPT GOING BACKWARDS SO I PRESSED IT HARDER. IT FELT LIKE THE BRAKE BECAME CONCRETE AND WOULD NOT GO DOWN ANY FURTHER. I PRESSED HARDER AND IT FINALLY WENT DOWN. I DID NOT RECEIVE ANY ERROR MESSAGES.

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL, SHE SHIFTED THE GEAR SHIFTER TO REVERSE AND WAS UNABLE TO STOP THE VEHICLE IN A REASONABLE AMOUNT OF TIME WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOOR TO STOP THE VEHICLE. THE CONTACT STATED SHE HAD EXPERIENCE THE FAILURE THREE TIMES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER AUTONATION FORD SANFORD (4911 WAYSIDE DR, SANFORD, FL 32771, (407)680-0781) WHERE THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

I WAS STOPPED IN A PARKING SPACE WITH THE CAR RUNNING. I PUT THE CAR IN REVERSE TO LEAVE AND NOTICED A CAR COMING SO I PUSHED ON THE BRAKES TO STOP, HOWEVER THE BRAKES DID NOT ENGAGE. I PUSHED ALL THE WAY TO THE FLOOR AND THE CAR KEPT ROLLING. THERE WAS NO RESISTANCE TO THE BRAKES, THEY FELT LOOSE WITH NO RESISTANCE. I CHECKED MY FEET TO MAKE SURE I WAS ACTUALLY PRESSING THE BRAKE AND I WAS. THE CAR WAS NOT STOPPING, AND ANOTHER CAR WAS COMING BEHIND ME, SO IN ORDER TO FINALLY STOP I HAD TO PUT THE CAR INTO PARK. I WAITED A MINUTE AND THEN TRIED TO PUT THE CAR INTO DRIVE AND THE BRAKES WORKED. I THEN PUT THE CAR IN REVERSE AGAIN AND THE BRAKES WERE WORKING. ABOUT 30 MINUTES LATER I WAS ATTEMPTING TO TURN THE CAR ON AFTER LEAVING A STORE, AND WHEN I PRESSED THE BRAKE AND THEN PUSHED THE START BUTTON I RECEIVED AN ERROR MESSAGE THAT SAID TO PRESS THE BRAKE TO START THE CAR. HOWEVER I WAS PRESSING THE BRAKE. I TOOK MY FOOT OFF THE BRAKE AND THEN TRIED AGAIN AND THE CAR STARTED. SO THIS WAS A SECOND TIME IN THE SPAN OF AN HOUR THAT THE CAR DID NOT RECOGNIZE THE BRAKE WAS PRESSED. THE CAR WAS TAKEN THE VERY NEXT DAY TO THE DEALERSHIP HOWEVER THEY DID NOT SEE A CODE THAT HAD BEEN THROWN AND THEY HAVE BEEN UNABLE TO REPLICATE THE ISSUE.

THE FIRST ISSUE WAS WITH THE CAR ACCELERATING WITHOUT PRESSING THE GAS. RPMS WOULD INCREASE AND CAR WOULD SOUND AS IF IT WAS ACCELERATING AS WELL, WHEN SLOWING DRIVING THROUGH A PARKING GARAGE. THE CAR ALSO DOWN SHIFTS AND ACCELERATES ROUGHLY. IT IS NOT SMOOTH WHEN TRANSITIONING TO ACCELERATION OR DE ACCELERATION. WHEN BRAKING THE CAR JERKS UNTIL STOPPED ENOUGH TO WHERE OUR HEADS JERK. PUTTING CAR INTO GEAR, TO DRIVE FROM REVERSE, IT LAGS UNTIL IT KICKS IN AND JERKS HARD. WHEN SHIFTING INTO REVERSE WITH THE FOOT FIRMLY ON THE BRAKE, THE VEHICLE BEGINS TO ROLL BACKWARD WITH MY FOOT STILL ON THE BRAKE. WHEN YOU TRY TO PRESS THE BRAKE PEDAL TO GET CAR TO STOP MOVING, BRAKE PEDAL DOES NOT DEPRESS ALL THE WAY AND DOES NOT STOP THE VEHICLE FROM MOVING. IF YOU ATTEMPT TO PUMP THE BRAKES, THERE IS A HARD STOP THAT PREVENTS THE BRAKE PEDAL FROM GOING ALL THE WAY TO THE FLOOR. THE ONLY WAY TO STOP THE VEHICLE IS TO PUT IT BACK INTO PARK.

THE VEHICLE HAS A 'WAKE UP' NOISE UNLIKE ANY OTHER THAT FORD CAN SHOW ME. ONCE YOU OPEN THE DRIVERS DOOR, IT MAKE AN EXTREMELY LOUD METAL GRINDING NOISE UNDER THE HOOD IN THE ABS AREA. AFTER YOU DRIVE THE VEHICLE AND PARK IT, IT DOES IT BY ITSELF 30 MINS LATER THEN AGAIN ONCE YOU OPEN UP THE DOOR AGAIN. ALSO, THE BREAK PEDAL AND BREAKS LOCK IN PLACE AT TIMES WHEN GOING FROM PARK TO DRIVE OR REVERSE. NOT IMMEDIATELY, BUT ONCE YOU START TO MOVE CAUSING THE VEHICLE TO VIOLENTLY JERK. THE 'CRASH WARNING' FOR A VEHICLE STOPPING SHORT IN FRONT OF YOU ALSO GOES OFF BY ITSELF WITHOUT ANYTHING AT ALL IN FRONT OF YOU CAUSING THE ALARM TO SOUND AND THE VEHICLE TO BREAK ON ITS ON. THIS HAPPENS A VARIOUS SPEEDS BUT ESPECIALLY ON THE HIGHWAY. ALL OF THESE ISSUES HAVE BEEN HAPPENING SINCE I PURCHASED THE VEHICLE BRAND NEW IN MAY OF 2020

PERIODICALLY WHEN STARTING MY 2020 FORD EXPLORER THE BRAKE PEDAL WILL BECOME VERY HARD TO PUSH AND THE VEHICLE WILL ROLL ON ITS OWN. AFTER ABOUT 15 SECONDS THE BRAKES WILL RESPOND AND THEN BRAKE VERY HARD. ALTERNATIVELY, I HAVE TO SWITCH THE EXPLORER INTO PARK AND RESTART THE VEHICLE AND THE BRAKES WILL BE FINE. I WOULD SAY THIS HAPPENS ROUGHLY 2-3 TIMES A MONTH. I BELIEVE THIS TO BE A PROGRAMMING ISSUE WITH THE ELECTRONIC BRAKE BOOSTER.

ON OCCASION, THE BRAKES DO NOT WORK PROPERLY WHEN THE CAR IS FIRST PUT INTO DRIVE OR REVERSE AFTER STARTING. WHEN SHIFTING INTO DRIVE OR PARK WITH THE FOOT FIRMLY ON THE BRAKE, THE VEHICLE BEGINS TO MOVE, AND THE BRAKE PEDAL DOES NOT DEPRESS ALL THE WAY AND DOES NOT STOP THE VEHICLE FROM MOVING. IF YOU ATTEMPT TO PUMP THE BRAKES, THERE IS A HARD STOP THAT PREVENTS THE BRAKE PEDAL FROM GOING ALL THE WAY TO THE FLOOR. THE ONLY WAY TO STOP THE VEHICLE IS TO PUT IT BACK INTO PARK. *TR

AFTER STARTING THE VEHICLE IN PARK AND WITH BRAKE DEPRESSED SHIFTING TO REVERSE THE CAR MOVES REGARDLESS OF BRAKE PRESSURE APPLIED. ISSUE ONLY STOPS AFTER PUMPING THE BRAKES OR SHIFTING BACK TO PARK OUR NEUTRAL. ALL SITUATIONS HAVE BEEN ON FLAT LAND AND HAS OCCURRED WITH MULTIPLE DRIVERS. BRAKE PEDAL IS NOTED TO BE 'HARD' WHEN EVENT OCCURS, ALMOST LIKE IT IS LOCKED.

PERIODICALLY, AFTER STARTING THE VEHICLE, AND SELECTING A GEAR (EITHER DRIVE OR REVERSE), I EXPERIENCE A "HARD BRAKE" WHERE I CANNOT PRESS DOWN THE BREAK PEDAL BUT THE VEHICLE WILL BEGIN TO ROLL. THE VEHICLE WILL CONTINUE TO ROLL AND I CANNOT USE THE BRAKE PEDAL (THEREFORE I CANNOT STOP). THE ONLY SOLUTION I HAVE FOUND IS TO SWITCH THE VEHICLE TO PARK, TURN OFF THE VEHICLE, AND TURN BACK ON THE VEHICLE. THIS HAPPENS APPROXIMATELY 2 TIMES PER MONTH. THE 2020 FORD EXPLORER USES AN ELECTRIC BRAKE BOOSTER, AND I BELIEVE IT MAY BE A CALIBRATION ISSUE UPON IGNITION/VEHICLE START UP. IF IT DOES NOT CALIBRATE PROPERLY, THE BRAKES WILL NOT WORK. THIS IS A COMMON ISSUE, AND THERE IS A THREAD AT THE EXPLORER FORUM WITH VARIOUS MEMBERS EXPERIENCING THIS SAFETY ISSUE. YOU CAN FIND THE THREAD, AND STATEMENTS FROM OTHERS, AT THE BELOW WEBPAGE: HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/THREADS/BRAKE-ISSUE.483026/ *TR

ABS BRAKE LIGHT CAME ON AT APROX. 3,000 MILES. TOOK TO DEALER TOLD BAD GROUND AT MODULE CONNECTOR. DEALER SAID WOULD HAVE TO ORDER 2 NUTS AND BOLTS WOULD CALL WHEN PARTS ARRIVED. TWO WEEKS LATER NO CALL. CALLED DEALER & GOT VOICE MAIL, LEFFT MESSAGE NO CALL BACK AFTER 2 HOURS. DEALER COULD HAVE PROVIDED LOANER TILL FIXED AS WE ARE DRIVING A CAR WITHOUT ABS BRAKES. PAID 63K AND DRIVING A VEHICLE NOT AS SAFE AS REPRESENTED AT PURCHASE AFTER ONLY 3K MILES!. THERE SHOULD BE A SERVICE LETTER AT LEAST FOR THIS PROBLEM. CONCERNED MECHANIC WILL MAKE UNAPPROVED IMPROVISED REPAIR.

ON JANUARY 6, 2020, I WAS DRIVING TO WORK, APPROACHING A RED LIGHT AND COULD NOT STOP. I WAS GOING AROUND 40 MPH. THEN, I BEGIN PRESSING ON THE BREAK WITH MY RIGHT FOOT AND COULD NOT STOP. NEXT, I USED BOTH FEET PRESSING THE BREAK PEDAL TO THE FLOOR AND COULD BARELY BRING THE TRUCK TO A STOP. AT THE SAME TIME, THERE WERE WARNING LIGHTS FLASHING (PARKING BREAK, ALL WHEEL DRIVE, TRACTION CONTROL) ON THE DASH. I IMMEDIATELY TOOK THE VEHICLE TO DEALERSHIP WHERE I PURCHASED IT. THEY PROVIDED ME WITH A LOANER VEHICLE. ON FRIDAY, JANUARY 10, 2020, THE DEALERSHIP CONTACTED ME TO PROVIDE ME AN UPDATE. THEY ADVISED THAT FORD MOTOR COMPANY ADVISED THEM THAT THIS WAS A SERVICE ANNOUNCEMENT (MEANING THIS INFORMATION IS KNOWN TO FORD AND ALL FORD DEALERSHIPS NOT TO THE CUSTOMERS). DEALERSHIP ADVISED REAR BREAK CALIBERS NEEDS REPLACING, REAR BREAK MOTOR NEEDS REPLACING, AND REAR BREAK PADS NEEDS REPLACING. DEALERSHIP ADVISED ALL PARTS ARE ON NATIONAL BACK ORDER AND DOES NOT KNOW WHEN THEY WILL BE AVAILABLE.