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2021 Ford Escape Other Problems

38 owner-reported other complaints from NHTSA data

38
Complaints
1
Crashes
2
Fires
Jan 2026Dec 2025
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (38)

criticalUNKNOWN OR OTHER
Filed: Mar 2026

Your car is stalling shortly after you start it and displaying multiple fault codes (P061A, U1011, U1028). The dealership replaced your battery and performed computer updates and resets, but the car continues to stall unexpectedly—even stalling while the dealership was testing it. This is a serious safety concern because your car can shut off without warning while you're driving, and neither dealership visit has identified the root cause yet. The repair will likely involve diagnosing the electrical or engine control system to find which component is failing.

NHTSA #: 11721622
highUNKNOWN OR OTHER
Filed: Jan 2026

Your car's door hinge is making a loud popping noise and you're concerned it may come off. You received a recall notice (Program 23B56) shortly after purchasing the vehicle, but the local Ford dealership has not completed the repair despite 10 months of attempts. Fixing this will likely involve inspecting the hinge assembly and either tightening, adjusting, or replacing the door hinge components.

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NHTSA #: 11712807
mediumUNKNOWN OR OTHER
Filed: Jan 2026

The car has indicated that it was getting hot, vehicle had tossed out some smoke, which raised our concerns due to the recall and there being no remedy.

NHTSA #: 11712523
mediumUNKNOWN OR OTHER
Filed: Jan 2026

The retractable panoramic sunroof cover snapped out of it's clips while I was driving and the shade fell over my head. After reading about this online, numerous consumers have had this exact problem.

NHTSA #: 11711675
mediumUNKNOWN OR OTHER
Filed: Jan 2026

SUN ROOF SCREEN STOPED RETRACTING PROPERLY CAUSES THE CLOTH TO BUNCH UP AND AT TIMES DISTRACT THE VIEW WHEN LOOKING IN REAR VIEW MIRROR06

NHTSA #: 11709657
mediumUNKNOWN OR OTHER
Filed: Dec 2025

The shade on the moonroof came off track and would hang down obscuring rear view from mirror. Vehicle taken to Ford dealer for repair. After $1600 repair, three days later the shade would not close completely and returned to Ford dealer. Still waiting on repair.

NHTSA #: 11702443
mediumUNKNOWN OR OTHER
Filed: Nov 2025

A plastic trim piece in the sunroof fell onto the shade. when the shade was opened it caused the shade to be disconnected from the open/close mechanism and roll back onto its spring loaded roller. the dealer quoted $1800 to fix it. not cover by ford or endurance warranty

NHTSA #: 11699803
mediumUNKNOWN OR OTHER,ENGINE
Filed: Nov 2025

This vehicle! It eats so much gas. Something is wrong. It makes a weird noise and puts itself into modes of sports, ice/snow, eco, slippery all by itself while I am driving. My RPMs will change and car makes a different sound and it is in a different driving mode without being put in it by me. It puts itself in auto mode and shuts off at red lights and starts back up when I put on the gas and this is not a hybrid.

NHTSA #: 11699688
mediumUNKNOWN OR OTHER
Filed: Nov 2025

My Ford Escape has an open recall on the fuel injectors. I took my car in once because there was a smell of fumes when using my a/c. When I mentioned the fuel injectors to the dealership, they said they would look at it. The dealership said they couldn't get the smell, but once they popped the hood, they could smell the gas. They fixed them then. Now there is a recall on the recall on the fuel injectors. My car has the smell of fumes again. I think the fumes are making me sick, I can't even use my a/c or heater some days. I can't be driving around with the fumes for my sake or my 2-year old daughter. It can't be safe for her to be in my car.

NHTSA #: 11698706
mediumUNKNOWN OR OTHER
Filed: Nov 2025

The Sunroof Shade curtain will not roll away when I try to open the roof shade. It crumbles up at the back or just doesn't roll up with the track. I have read several online Ford forums and a lot of people have been complaining about this issue. Could someone please look into this and see if this is a manufacturing problem, thank you.

NHTSA #: 11698818
mediumUNKNOWN OR OTHER
Filed: Sep 2025

There was a safety recall on my car for the door hinges. I ended up getting a new door that had to be painted. The shop has had to repaint it 6 times due to faulty work. Also was denied getting to.go.to another repair shop

NHTSA #: 11685423
mediumUNKNOWN OR OTHER
Filed: Jun 2025

The sunshade rolled in after the cross bar of the panoramic sunroom fell on the sunshade. My dealer is quoting me $1500 to repair the sunshade and no other mechanics will even touch it. My car is a 2021 Ford Escape SEL. Its is a very gently used car and it is terrible that this is happening. It has impacted me financially in a big way and am struggling to find a way to pay for it. I have only had my car for 1 year. Please make Ford do a recall so others do not have to go through this too. Thank you!

NHTSA #: 11667255
mediumUNKNOWN OR OTHER
Filed: Apr 2025

Door welds were recalled and doors to replace have been on back order for months. My drivers side window now does not properly go up and down. Door pops when opened or closed and will not stay open if needed. My drivers side window also now has a scratch. I’m tired of waiting for a repair and still having to pay for a vehicle that is falling apart and nothing being done about it.

NHTSA #: 11654797
mediumUNKNOWN OR OTHER
Filed: Mar 2025

Front driver door welds not holding and causing door to not shut properly.

NHTSA #: 11650882
mediumUNKNOWN OR OTHER
Filed: Feb 2025

The sunroof headliner will not retract and sags down into the rear view, making it difficult to see out the back of the car.

NHTSA #: 11641410
mediumUNKNOWN OR OTHER
Filed: Jan 2025

My vehicle failed inspection due to a failed emissions test due to the on-board diagnostic not being able to communicate. I was unaware of this issue prior to the inspection. When I brought my car to the dealership, they said the gateway module needed to be updated in order to respond to the emissions test. There is a customer satisfaction program (22N15) that I believe my car should be covered under as I am experiencing the exact same issue listed in the program. My vin is not attached as of now but wanted to make you aware of the issue I am having.

NHTSA #: 11637729
mediumUNKNOWN OR OTHER
Filed: Nov 2024

Driver door makes loud noise opening - know issue spot weld issues . Window won’t work this needs to be a recall

NHTSA #: 11627536
mediumUNKNOWN OR OTHER
Filed: Nov 2024

A/C Drain hose clogging results in driver side and passenger side floorboards flooded. Water dripping on feet when driving and making turns after A/C drain gets clogged or heatshield drain hole not properly aligned with drain hose. Also A/C Drain hose not long enough to drain out at the appropriate spot. Official procedures to correct the problem is to remove underside heatshields and add a hose extension to the A/C Drain hose to allow drainage at correct location. My shoes and feet are soaked anytime I drive the vehicle after having the A/C on. Cannot use A/C until drain hose is unclogged/extended which is a simple procedure on other vehicles except this one.

NHTSA #: 11623326
mediumUNKNOWN OR OTHER
Filed: Oct 2024

My drivers door was making strange noises and not staying open. Took it to a ford dealer. They assessed it needed to be replaced as others are having the same issue. When I got my car back, now I can’t roll my window down except for a few inches. Safety issue! I’ve been waiting at least 4 months for a new door. The passenger side is to be fixed also because faulty parts were used when it was manufactured. Absolutely no word from the dealer when this will be repaired.

NHTSA #: 11620073
mediumUNKNOWN OR OTHER
Filed: Sep 2024

Transmission has failed.

NHTSA #: 11612476
mediumUNKNOWN OR OTHER
Filed: May 2024

I am unsure of the exact part but it is located in the driver side door. The car was stationary when the problem was noticed. My husband walked out to go to work and noticed that the door had started having issues. It makes a popping sound as the door opens and closes as well as the window no longer opens or closes. The door also doesn't open more than half way anymore, nor does it stay open. That has become a safety concern with our small children. The door is also starting to have issues closing all the way once it is attempted to shut the door. We tried contacting Ford and they know that there is an issue but told us that we have to deal with it or pay full price to fix the issue since there isn't an official recall on the part yet. They wouldn't even make an appointment to confirm which part was the issue. When we took it to Kia, which is the deal we bought the vehicle from, they see in their system that it is a part that has a recall and to take it to ford for a whole door replacement. Yet Ford refuses to help us until we have proof of letter that this part has caused an issue.

NHTSA #: 11586493
mediumUNKNOWN OR OTHER
Filed: Apr 2024

I noticed the door opening hard and making noise. Car parked at home, no accidents or dents. The Door Hinge weld has come disconnected. Tech confirmed on 4/10/2024. Car is still under factory warranty with 33,719 miles. Tech picked up car and brought back with no fix. Tech verified concern, returned vehicle with note Ford Advance Notice for the concern. And when consumer gets the recall notice they will contact me to fix it. In the meantime my warranty is nearly expired and they would not repair it.

NHTSA #: 11583581
mediumUNKNOWN OR OTHER,ENGINE,POWER TRAIN
Filed: Mar 2024

Front windshield is prone to crack. I have had to replace 5 windshields since I first purchased the vehicle. It is a known documented issue. Assuming aerodynamics is the issue and can cause more than the reasonable amount of cracked windshields. Valve body and transmission went out at 100,243 miles. All requested/required regular maintenance was completed.

NHTSA #: 11577252
mediumUNKNOWN OR OTHER
Filed: Feb 2024

The Door Hinge Welds came un done on the front drivers door owned car for less than 2 years bought brand new

NHTSA #: 11572009
mediumUNKNOWN OR OTHER,STRUCTURE
Filed: Nov 2023

My 2021 ford escape door started to make popping sounds and my window wouldn’t roll down had it a dealer and they said the welds on my door broke off !

NHTSA #: 11554055
mediumUNKNOWN OR OTHER
Filed: Nov 2023

The spot welds on the front drivers door of my 2021 Ford Escape SEL gave way. The internal three welds holding the drivers door check arm failed. The door is now making a creaking and grinding noise when the door is opened and closed. The drivers door check arm is rapidly nearing total failure. Two Ford dealerships have verified the above. Repair cost to replace the entire drivers door is approximately $2,300.

NHTSA #: 11553493
mediumUNKNOWN OR OTHER
Filed: Oct 2023

My drivers door hinge weld has broke. FORD IS TELLING ME I HAVE TO FIX IT BUT THERE HAS BEEN MANY REPORTS OF THIS. I believe it should be fixed by ford.

NHTSA #: 11552617
mediumUNKNOWN OR OTHER
Filed: Sep 2023

Driver side door creaks and sticks. Door does not open completely. Incident where front driver window would not open at ATM.

NHTSA #: 11542775
mediumUNKNOWN OR OTHER
Filed: Aug 2023

The driver side door started popping when opening and closing door. After a couple days it got stuck and wouldn’t fully close. When I did fully close the door the check arm disconnected. The window will not move much since check arm broke. I have not had this inspected at a dealership but plan to. The only light that comes on is a door ajar light comes on occasionally and I have to shut door again.

NHTSA #: 11541569
mediumUNKNOWN OR OTHER
Filed: Jul 2023

Ford is not recalling their ford escape and broncos. I tired to get my state inspection done at two places for my 2021 ford escape and was told that they can not connect to the system due to faulty programs from ford. I was told to go to ford and they wanted ti charge me $199.99 to update the faulty software. They said it is a known problem and ford isn’t/hasn’t recalled it.

NHTSA #: 11531373
mediumUNKNOWN OR OTHER,SERVICE BRAKES
Filed: Jun 2023

I bought my 2021 Ford Escape in June 2021 new. Shortly after I bought it, I started to hear a really loud screeching sound, very similar to a train coming to a screeching halt, whenever I reversed my car. I brought it into an Illinois ford dealership and they said nothing was wrong with it. Shortly thereafter, I received a notice in the mail about a warranty for the back brakes. Thinking that I solved my issue, I brought my car into a different dealership in Michigan and had them fix the brake pads. To my dismay and frustration, the brakes still made the terrible sound. I asked the folks why it was still making that sound and they said it was normal. A car backing up should never make that sound. Not only is it terrible sounding but it seems like a major safety concern. The Michigan dealership said that the brakes can make a squealing noise anytime their is condensation on the brake pads, mainly due to the fact that the brakes/brake pads have some sort of metal material in them. I decided to move up the food chain and call the corporate ford office but they couldn’t help me either. Which brought me to filing a formal complaint and seeing what you all can do to help me out. There are several folks out their on the internet that are having the same loud squealing noise as me and are being told it is “nothing wrong.” But a normal car SHOULD NOT BE making those sounds. Please let me know if you can assist.

NHTSA #: 11525510
mediumUNKNOWN OR OTHER
Filed: Apr 2023

I have called the place where I’ve bought my car several times to see if they could get the recall fixed yet, they keep saying they do not currently have the parts yet but I have read where the parts should now be available. I have been waiting several months for this issue to be fixed.

NHTSA #: 11518990
mediumUNKNOWN OR OTHER
Filed: Sep 2022

A sample owner letter is not available online for NHTSA-ID 22V191

NHTSA #: 11484410
mediumUNKNOWN OR OTHER,SERVICE BRAKES
Filed: Jul 2022

My time time has almost caused me to pass various stop signs and red lights as well as rear end vehicles in front of me who stop abruptly due to increase traffic in my area for summer. The brakes also squeak terribly. I need this repaired ASAP before I cause an accident and Ford still has yet to provide the parts to complete the repairs and this is my only vehicle. I have had the vehicle less then a year

NHTSA #: 11474315
mediumUNKNOWN OR OTHER
Filed: Jun 2022

When I back up my car makes a squealing/groaning noise. I was told my ford it has nothing to do with the brakes and it’s safe to drive. Every time I back up it makes this noise whether when my foot is on or off the brake. It’s very frustrating that there isn’t apparently a fix for it.

NHTSA #: 11468345
mediumUNKNOWN OR OTHER,SERVICE BRAKES
CrashFiled: Feb 2022

Brakes failed and vehicle was totaled

NHTSA #: 11453173
mediumUNKNOWN OR OTHER
FireFiled: Feb 2022

It was a four month old car. I was driving and the engine coolant light came on. I traveled an additional 1/4 of a mile and another driver pulled up next to me and said that my car was on fire. I pulled off to the side of the road, and within about a minute, the entire car was engulfed in flames. I was fortunate to get out of the vehicle uninjured, and I promptly notified the deal of what had happened.

NHTSA #: 11453130
mediumUNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
FireFiled: Jan 2022

While driving on the interstate a fire started under the hood and shortly after smoke entered the driver cabin. Luckily I was able to pull over and get out of the vehicle before the fire reached the driver cabin. It is going to be investigated by a company hired by AAA, the appraiser from the insurance company was not able to find a cause due to the fire damage being too bad. The first warning message was engine coolant overtemperature and a couple of others followed.

NHTSA #: 11447232

Other 2021 Ford Escape Issues