2018 Toyota Prius Body & Structure Problems

While driving on the freeway at 45-50 mph, your sunroof suddenly shattered and exploded without any warning or impact. The closed sunroof shade prevented glass from entering the cabin, but if it had been open, passengers could have been seriously injured by flying glass. The dealership replaced the glass under warranty, but out-of-warranty repairs would have been at your expense.

While driving slowly (3 mph) toward your garage on a clear day, you pressed the brake pedal but the brakes did not engage, causing your car to lurch forward and crash into the garage door. This resulted in damage to both your vehicle and garage. The issue appears to be a complete brake failure during low-speed driving.

THE HEAT SHIELD ON THE UNDERSIDE OF THE CAR, BY THE STORAGE BATTERY CAME LOSE WHILE DRIVING AND WAS DAMAGED. IT IS HELD IN PLACE BY ONLY FOUR PLASTIC PINS. THE CAR IS SO LOW TO THE GROUND THAT IT IS HARD TO CLEAR NORMAL SPEED BUMPS LET ALONE OLDER LARGER ONES. WE WERE TRAVELING A HOUSING ADDITION LESS THAN 20 MPH AND JUST WENT OVER AN OLDER HIGH SPEED-BUMP AND PUDDLE WHEN IT OCCURRED. WE DROVE THE LAST 100 OR SO FEET HOME AND WIRED IT UP OUT OF THE WAY SO THE CAR COULD BE DRIVEN AT LOW SPEED TOO THE DEALERSHIP. THE DEALERSHIP TOLD US THIS WAS DAMAGE DUE TO OUR DRIVING NEGLIGENCE IE: "WE HIT SOMETHING". WHEN THIS SHIELD COMES OFF IT FALLS STRAIGHT INTO THE VEHICLE EXHAUST PIPE AND GROUND, THERE IS NO SIMPLE WAY TO REMOVE THE PIECE UNTIL A FULL REPAIR CAN BE COMPLETED. IT MUST BE WIRED UP OFF THE GROUND OR PART OF THE WHEEL AND EXHAUST MUST BE DISCONNECTED. IT TOOK THE DEALERSHIP THREE TRIES AND OVER A MONTH TO GET THE CORRECT SHIELD IN AND PERFORM THE REPAIR. THE PART NUMBER IN THE TOYOTA PARTS SPECIFICATION AND THE REPAIR PARTS WAREHOUSE OR NOT THE SAME.