2011 Ram 1500 Latches & Locks Problems

The contact owns a 2011 Ram 1500. The contact stated that the tailgate unlatched and opened inadvertently while driving down the driveway. The vehicle was taken to the dealer and the dealer was made aware of the failure but provided no assistance. The dealer stated that the failure was a known issue however, there was no recall associated with the VIN for the failure. The vehicle was not repaired. The manufacturer was contacted and advised the contact to contact the NHSTA hotline and file a complaint. The failure mileage was 63,000.

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE OPENED THE FRONT DRIVER'S SIDE DOOR FROM THE INTERIOR AND THE FRONT PASSENGER SIDE DOOR UNEXPECTEDLY UNLOCKED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DOOR LOCKS WERE REPROGRAMMED TO PREVENT THE FAILURE FROM RECURRING. THE CONTACT EXPRESSED CONCERN OVER THE FRONT PASSENGER SIDE DOOR OPENING UNEXPECTEDLY. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 1,500. ...UPDATE 01/20/12 *BF UPDATED 01/25/12

TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL FOR THE DOOR LATCHES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE PARTS NECESSARY TO REMEDY THE FAILURE WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE AND ALSO CONFIRMED THAT THE PARTS WERE STILL ON BACKORDER. THE CONTACT WAS UNABLE TO HAVE THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS 1,300 AND THE CURRENT MILEAGE WAS 3,682. UPDATED 6/8/11 *CN UPDATED 06/23/11