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2018 Jeep Cherokee Electrical Problems

131 owner-reported electrical complaints from NHTSA data

131
Complaints
2
Recalls
1
Fires
Jan 2024Dec 2020
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Electrical Recalls (2)

RECALLCampaign #18V332000

ELECTRICAL SYSTEM:WIRING

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Fix: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

RECALLCampaign #18V524000

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

Fix: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

Owner Complaints (131)

criticalELECTRICAL SYSTEM,VISIBILITY/WIPER
FireFiled: Mar 2026

Your rear defroster or its electrical wiring shorted out and caught fire while your Cherokee was parked and turned off, causing the rear glass to shatter. This happened with no warning signs beforehand, and the fire posed a serious safety risk to you, bystanders, and nearby property. The repair will likely involve replacing the rear defroster element, wiring harness, and rear glass.

NHTSA #: 11727244
criticalELECTRICAL SYSTEM
Filed: Nov 2021

I have only had my car 3 years and my car is asking for a shifter service. The 4 lights turn on. My car shuts off when I drive and message said it went from drive to park and shuts off.

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NHTSA #: 11439971
criticalELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Nov 2021

A message stating service shifter continues to come up and car has now started to stop/stall in the middle of driving now. Car dealership has no clue what it is and I am seeing online many others having the same issue. Very dangerous when the car just starts to stop out of nowhere even without the message not on as it can cause accidents.

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NHTSA #: 11439634
criticalELECTRICAL SYSTEM,SERVICE BRAKES
Filed: Sep 2020

Service shifter light comes on and all the lights on the shifter light up and some causes vehicle to stall . Dealer says it needs a new wiring harness and bezel but is not under recall even know its a common problem and has been for years. Talked to multipul people having same issue one involved in a crash from it

NHTSA #: 11354176
criticalELECTRICAL SYSTEM
Filed: Aug 2020

My 2018 jeep cherokee, the service shifter warning light appears on my dash and all of the gear light appear solid red on my shifter, this continues to happen when I put my car in park or when I come to a stop while driving, it's very concerning because I took it to my local dealer for another major issue ( oil consumption) and they told me that they could not find any codes of the error occurring.

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NHTSA #: 11349550
criticalELECTRICAL SYSTEM,ENGINE
Filed: Aug 2020

Vehicle stalls at start of day after driving no more than a half a mile. This has happened for the past two days in traffic. Battery light comes on after stalls and does not start.

NHTSA #: 11343860
criticalELECTRICAL SYSTEM
Filed: Feb 2020

The service shifter light comes on all the time. It lights up all the lights on my shifter and freezes my dashboard screen to just show the message service shifter. It stays like this until I turn my vehicle off and then when I wait a bit and turn it on again it will be off but if I don't wait long enough it will still be on.

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NHTSA #: 11311408
criticalELECTRICAL SYSTEM,ENGINE
Filed: Jun 2018

While turning into oncoming traffic in motion , the vehicle stopped on the highway while vehicles where coming at high speeds nearly causing fatal accidents! While stopped at a light as I was proceeding through the light the car shut off again almost causing me to be rear ended.

NHTSA #: 11103516
highELECTRICAL SYSTEM
Filed: May 2023

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The vehicle was taken to the dealer, and an unknown repair was performed; however, the failure recurred.

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NHTSA #: 11521675
highELECTRICAL SYSTEM,ENGINE
Filed: Mar 2023

The contact owns a 2018 Jeep Cherokee. The contact stated while driving at approximately 30 MPH, the vehicle stalled and stopped in the middle of the road. The contact stated the instrument panel had begun to flicker on and off.

NHTSA #: 11512384
highELECTRICAL SYSTEM
Filed: Nov 2022

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact pulled over and waited to restart the vehicle.

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NHTSA #: 11494854
highELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Oct 2022

Within the last 6 months this vehicle has left me stranded at least 5 times. The first time it overheated because the heating coil is so close to another line that is created a hole that caused the vehicle to overheat. The second time was an ignition coil.

NHTSA #: 11490112
highELECTRICAL SYSTEM,AIR BAGS
Filed: Jun 2022

Service Air Bag Light came on three different times when turning left. The third time it came on the vehicle died in the middle of an intersection and dashboard lights lit up. Took vehicle to Dealer, they said there were codes and a star case S1808000180, they tore apart center console.

NHTSA #: 11467230
highELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Dec 2021

Engine stall, shuts down while driving

NHTSA #: 11442600
highELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Jan 2021

On 12/15/20 I drove less than 1 mi. Downhill, stopped at the stop sign & the engine quit & battery light came on. Engine restarted about 5 min.

NHTSA #: 11386709
highELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Oct 2020

First incident, vehicle was parked, hence stationary. Vehicle would not start, lights would flicker and a a clicking noise would be heard when starting the vehicle. Vehicle was jump started and let it run for a while, then I shut it off to make sure everything is ok and it did not start again.

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NHTSA #: 11363301
highELECTRICAL SYSTEM
Filed: Jun 2020

Tl* the contact owns a 2018 jeep cherokee. The contact stated that while driving at various speeds, the vehicle stalled without warning. The vehicle was restarted and the battery power sensor warning light displayed on the instrument panel.

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NHTSA #: 11330353
highELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Feb 2020

My service shifter light comes on every 3,000 miles. Two months ago I was approaching a red light and my service shifter light came on and my car just shut off. My baby was 5 months at the time and we were in the middle of traffic.

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NHTSA #: 11306944
highELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Dec 2019

Vehicle has stalled approximately 10 times in the last 2 weeks. Some on the streets and 3 times on the freeway. Half the time I was with my children.

NHTSA #: 11287402
highELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Jun 2019

- 2.4l excessive oil consumption - new engine at 8k miles - emissions issues tripping the check engine light - air conditioner went out - computer/electrical issues with dash and interior - transmission stalling in traffic. - cannot maintain speed with cruise control - once parts are removed for repair they cannot be replaced properly and end up falling off.

NHTSA #: 11217470
highELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Mar 2019

Vehicle will stall dealership claims battery is not charging computer check shows multiple low voltage codes

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NHTSA #: 11187192
highELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Sep 2018

While driving car completely loses all power. Becomes difficult to control. Cannot be steered or moved.

NHTSA #: 11129625
highELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Filed: Jun 2018

Cruise control keeps coming on and off. 2.4ml engine stalls a lot hard to stop car with cruise control on and it's goes in and out on its own

NHTSA #: 11102009
mediumELECTRICAL SYSTEM
Filed: Sep 2025

The contact owns a 2018 Jeep Cherokee. The contact stated while operating the vehicle, the instrument panel light, dome light, and center console continuously flickered off and on with the battery voltage charge erroneously fluctuating up and down from 10 to 14 Volts. The vehicle was taken to the local dealer who replaced the alternator, but the failure persisted.

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NHTSA #: 11687857
mediumELECTRICAL SYSTEM
Filed: Jul 2025

All lights on the gear shift light up and a message on the display says service shifter. Happens randomly. Have to turn car off and back on to get to clear.

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NHTSA #: 11672144
mediumELECTRICAL SYSTEM
Filed: Mar 2025

I have had the service shifter warning light come on after I start the vehicle. The most recent incident is today. Sometimes it comes on and I cannot start the vehicle.

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NHTSA #: 11648457
mediumELECTRICAL SYSTEM,AIR BAGS,ENGINE
Filed: Mar 2025

Constant overheating , I have replace the cooling system 3 times

NHTSA #: 11645742
mediumELECTRICAL SYSTEM,ENGINE
Filed: Feb 2025

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that while at a traffic light or while slowing down, the vehicle shut off unintendedly.

NHTSA #: 11645489
mediumELECTRICAL SYSTEM
Filed: Oct 2024

Service shifter light came on and gear shift lights are all red,P,R,N,D. Took it in and they said it was the shifter harness and they changed it. Didn’t have the issue for a while and it started again January & February 2021, September 2022, June 2023, August 2023, and now ever day in 2024.

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NHTSA #: 11620927
mediumELECTRICAL SYSTEM,AIR BAGS,FORWARD COLLISION AVOIDANCE
Filed: Feb 2024

Last week we noticed steering wheel controls not working, steering wheel heater .. cruise control ,, hands free,controls Today took in to Jeep dealer In superior Wi was told it is the Clock Spring , squib,, said that we have to replace entire unit including new airbag .. as we do not know for sure if until the work done ,air bag would deploy as per dealer ,he isn't 100 percent sure.

NHTSA #: 11569307
mediumELECTRICAL SYSTEM,SERVICE BRAKES
Filed: Jan 2024

The trunk has leaks coming in. It happened 1 year ago and it is now happening again. Last year jeep charged me almost 4 thousand dollars to replace the computer system because of a leak coming in and shorting the wires.

NHTSA #: 11564064
mediumELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Filed: Jan 2024

Service shifter notification comes on, all lights on shifter light up. I’ve had it “fixed” 2 times under warranty and it continues to do it. Owned since 2017 and this has happened more times than I can remember.

NHTSA #: 11563568
mediumELECTRICAL SYSTEM,STRUCTURE
Filed: Nov 2023

In the beginning of July, the parking brake engaged on its own and a warning came up on the dash. It took some jockying to get the brake to disengage but it continued to happen.

NHTSA #: 11554586
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Sep 2023

I am getting random "service shifter" fault message displayed. No apparent fault or change when driving. Contacted Jeep dealership and am told this is very common issue with no long term fix.

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NHTSA #: 11543020
mediumELECTRICAL SYSTEM,VISIBILITY/WIPER,BACK OVER PREVENTION
Filed: Jul 2023

the infotainment screen flashes a warning on red screen "911 Car Phone malfunction contact dealer". It has done this intermitently for the past couple of weeks. A few times I've started the vehicle and the screen is black, no back up camera, no a/c, no back up warning tone (I back up the vehicle from parking spot using the mirrors and the screen comes on a few minutes after vehicle is moving).

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NHTSA #: 11532849
mediumELECTRICAL SYSTEM
Filed: Mar 2023

The system that failed was the fuse panel that controls the engine and the steering of the car. How this put my safety at risk was I lost all control over the car I could not steer or get the car to turn back on for about 30 minutes. The problem has been reproduced by the dealer.

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NHTSA #: 11514480
mediumELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
Filed: Jul 2022

With in a month of purchasing and many times after the dealership supposedly did a update to the shift shaft but always returned I turn car off have to wait and it goes away now it is staying more than usual and appearing more also with in a month my air bags had faulty wiring Thomson dodge only fixed one under driver seat bc their dx only showed one default a month after that the passengers air bag wiring went bad they refused to fix it so with in first year my passenger air bag needs to be repaired I am driving w two faulty car issues that I practically bought this is dangerous after review many complaints from other same make and model jeep owners shift shaft message and air bag message to replace

NHTSA #: 11473529
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Mar 2022

While driving, vehicle shuts off without warning, this has happened 3 times even though the car was supposedly repaired with a new battery and a new alternator.

NHTSA #: 11458520
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jan 2022

My Jeep Cherokee with only 43,000 started to randomly give me error messages that says "service shifter". This has happened multiple times when I am driving and all my lights on the shifter light up red and I am unable to determine what gear I am in. I have to stop driving turn my engine off and back on to get this to correct itself.

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NHTSA #: 11446742
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Dec 2021

service shifter warning light and It seems like it's happening to a lot of jeep. I believe it should be a recall.

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NHTSA #: 11444519
mediumELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Sep 2021

Had a recall fixed recently. Now showing three Errors. P2122, P0123, P0222

NHTSA #: 11431707
mediumELECTRICAL SYSTEM
Filed: Jun 2021

Everytime we drive our vehicle for longer than 10 minutes a warning indicator light comes on which says "service shifter". All the lights on the shifter come on and you can no longer tell when you are in drive, park, etc. When you turn the vehicle off the system resets, but it will come back on again.

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NHTSA #: 11419820
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: May 2021

"service shifter" warning comes up on the dash at different times. It may be at start up or while driving. It's a serious problem.

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NHTSA #: 11416508
mediumELECTRICAL SYSTEM
Filed: May 2021

'service shifter' comes on. Dealer says there's no issue. This has happened while I'm driving and at ignition start up.

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NHTSA #: 11415385
mediumELECTRICAL SYSTEM
Filed: Apr 2021

At various times, either starting the car or restarting the car, not all the time, the service shifter light will illimunate on the screen blocking out the digital speedometer and lighting up the shifter to all red. After shutting down the car and restarting (sometimes) the light will go out and the car will run fine.

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NHTSA #: 11406029
mediumELECTRICAL SYSTEM,ENGINE,LANE DEPARTURE
Filed: Feb 2021

My sensors only work sometimes, my key fob only works when it wants. It's starting to have issues. My jeep stopped working on the highway all of a sudden

NHTSA #: 11395547
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Filed: Dec 2020

Service shifter light, r,p,n,d, all lights turn red. Happened months ago at 36,300 miles, didn't happen for a month then came back. Now comes on every couple weeks, sometimes multiple times in a row.

NHTSA #: 11384718
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Dec 2020

We were traveling in our 2018 jeep cherokee latitude and at a red light, the car just turned off. We had to sit for awhile and then restart it by putting on the brake and some other thing. We replaced the battery and it ran for about 20 minutes.

NHTSA #: 11384542
mediumELECTRICAL SYSTEM,ENGINE
Filed: Dec 2020

I have taken my vehicle to the dealership two times for the check engine light that have replaced the blower the filters and so on. Every time the AC or heat comes on the car starts shaking and jerking while in traffic. The yesterday while driving back in to post the vehicle started jerking while in motion and the check engine light came on.

NHTSA #: 11384015
mediumELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
Filed: Dec 2020

My car went dead while driving. Took to the shop and said there was a "software update/recall" that caused the car to use more oil than normal and I was driving with no oil!!!!! This "recall" update had been released "6 days ago" per my dodge/chrysler dealership.

NHTSA #: 11383827
mediumELECTRICAL SYSTEM
Filed: Nov 2020

Was driving and vehicle stopped moving. Pulled over and service electrical throttle control came on. Finally got the vehicle to drive.

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NHTSA #: 11375489
mediumELECTRICAL SYSTEM
Filed: Nov 2020

'service shifter' error code started appearing on dashboard with all gear lights lit up next to the shifter. Problem resolved itself after restarting the vehicle. Mileage at approx 37k miles, identified as 'transmission shift electrical failure' by jeep dealership and replaced for around $700

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NHTSA #: 11374331
mediumELECTRICAL SYSTEM
Filed: Nov 2020

This is the second since august 2018 that I have had to replace the battery. First time it gave me a warning light that there was a problem with auto start. Then just never would start again.

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NHTSA #: 11373523
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Oct 2020

After owning this vehicle for one week the service shifter light came on and all the lights by the shifter came on. Pulled off the highway shut car off and restarted. Lights were off continued to drive home .

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NHTSA #: 11366655
mediumELECTRICAL SYSTEM
Filed: Sep 2020

Had jeep 2 yrs 6 times we have had problem. Driving down road turn corner service shifter light comes on. Sometimes when vehicle is stationary it also occurs.

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NHTSA #: 11361632
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
Filed: Sep 2020

'service shifter' light has come on the dash several times. Starting at 26,000 miles. Have taken it several time to crown chrysler doge jeep in chattanooga tennessee for them to tell me it's only the battery.

NHTSA #: 11359900
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Sep 2020

My cherokee is 2018, I bought it used jan of 2020. In sept of 2020 my starter broke, I paid $550 to get it fixed. This morning, about 4 days later the starter is broken again.

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NHTSA #: 11354837
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Sep 2020

Started vehicle and all lights on the shifter panel came on and a warning of "service shifter" came on the dash. This happens multiple times per week and after two attempts at getting this fixed, the dealership has no clue. It is now impossible to shift when this happens.

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NHTSA #: 11353917
mediumELECTRICAL SYSTEM
Filed: Sep 2020

Service shifter showing up on display multiple times. I had it replaced right away the following month. Chrysler helped with my repairs.

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NHTSA #: 11353817
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Sep 2020

Service shifter keeps appearing on the dash of the jeep. All of the lights beside of the shifter light up red and stay on until the vehicle is turned off. I have contacted the dealership and they say there is nothing they can do about it.

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NHTSA #: 11353828
mediumELECTRICAL SYSTEM
Filed: Aug 2020

Service shifter light at 33,000 miles. I have known about the "service shifter" light issue with many other jeeps, so I wanted to also report. That is too much.

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NHTSA #: 11343942
mediumELECTRICAL SYSTEM
Filed: Jul 2020

This has been a recurring issue. The on board screen will suddenly show "service shifter" and all the shifter indicator lights go red. This has happened while driving and also at initial starts.

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NHTSA #: 11341063
mediumELECTRICAL SYSTEM
Filed: Jul 2020

Service shifter warning light comes on and blocks out all other digital read out until the vehicle is parked turned off and back of. Issue continues to reoccur

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NHTSA #: 11339376
mediumELECTRICAL SYSTEM
Filed: Jul 2020

When shifting to park, intermittently wont stay indicating p and rest of shift positions illuminate with "service shifter" displaying on status screen. To fix it, push shifter up harder to park position ensuring p illuminates, turn vehicle off then start and verify no service message. Sometimes this happens while driving but usually after being parked and restarted.

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NHTSA #: 11337290
mediumELECTRICAL SYSTEM
Filed: Jun 2020

Service shifter warning light.

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NHTSA #: 11329007
mediumELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
Filed: Jun 2020

The message service shifter appears, and all of the gears on the gear shift light up. There is no specific reason this happens. It has happened multiple times, sometimes while in motion and braking, sometimes while the car is parked.

NHTSA #: 11328716
mediumELECTRICAL SYSTEM
Filed: Mar 2020

Service shifter warning comes on, all lights in gear shift ( automatic transmission) light up red. Has happened 2 times in 2 days and was just at dealership for service 2 days ago.

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NHTSA #: 11317894
mediumELECTRICAL SYSTEM
Filed: Feb 2020

I bought the car in november 2018. The first 6 months I battled the wind shield wipers going out. As I had to see the dealership 5 times before they were properly fixed.

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NHTSA #: 11308061
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Dec 2019

The car stopped working while in motion in the middle of the street while turning towards my apartment complex. I had my daughter inside the car with me and I was afraid cars will come since I was in the middle of the street were cars pass by to enter the apartment complex. I was able to push the car after calling my dad who helped me take it to a safe spot and jump start the car.

NHTSA #: 11287938
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Dec 2019

On 11/24/19 @ approximately 5:30pm lights illuminated saying service service shift adjustor. Then on 11/29/19 went to drive the car made it a block from the house and car turned off. Driving it to the dealership today (12/2) which is approximately half mile away died twice.

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NHTSA #: 11286516
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Oct 2019

While driving my 2018 jeep cherokee a message appeared on the dash 'service shifter' all lights on the shifter then light up red the 'prndl' this has happened multiple times. The vehicle seems to not shift gears properly when this happens. It has been checked by the dealer and the shifter/ wiring harness need to be replaced.

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NHTSA #: 11269119
mediumELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
Filed: Oct 2019

Starting issues battery will not stay charged no help from dealership .or roadside assistance

NHTSA #: 11268429
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Sep 2019

Since about 18k miles on vehicle I have been reporting issues with the shifting, transmission. Now that the vehicle is not under warranty they suddenly think they know what will fix it. But I now have to pay almost $800 to get it fixed.

NHTSA #: 11257668
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Aug 2019

Service shifter message keeps appearing on the dash and all of the lights on the shifter will turn red. Has been happening at least once a day (sometimes 4-5 times) and typically happens when I hit a bump (no matter how small or big). It can also sometimes happen when you tap the side of the console.

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NHTSA #: 11242498
mediumELECTRICAL SYSTEM,SEATS
Filed: Jul 2019

The 'service shifter' was displayed on the dashboard and all the lights on the shifter were on. I had to shut off the car and turn it back on to make the lights go off, but after a few miles the lights came back on. The driver seat power switch has stopped working two times.

NHTSA #: 11233018
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jun 2019

The service shifter light comes on and all gears are showing up in red while driving. Turning the vehicle off then back on sets the gear back to normal for only a few minuets, then service indicator light comes back on with all gears illuminated in red.

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NHTSA #: 11217539
mediumELECTRICAL SYSTEM
Filed: Feb 2019

Radio cuts in and out since the day I bought the car. Dealers say they cannot find anything wrong.

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NHTSA #: 11174791
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Dec 2018

For the past three months since labor day of 2018, my 2018 jeep cherokee latitude has not started on several occasions. Eventually it does start but it will always say, "cannot read key fob". I have discovered that it's worse when I use the remote start to warm it up.

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NHTSA #: 11156450
lowELECTRICAL SYSTEM
Filed: Feb 2026

Service shifter message and all gear indicator lights on PRND. Seeing common problem and a Technical Bulletin on 2014-2018 Jeep Cherokees

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NHTSA #: 11718732
lowELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
Filed: Sep 2025

Service shifter light is on been on for a long time. When driving it takes a min to pick up speed . My dash said that there is something wrong with my air bag.

NHTSA #: 11686173
lowELECTRICAL SYSTEM,ENGINE
Filed: Jan 2025

There is an issue with the car pertaining the gear shifter and the way it effects the engine . There are currently 2k parts on back order for this same issue . Center shifter bezel Parts number 5YD27LS5AAA

NHTSA #: 11634943
lowELECTRICAL SYSTEM
Filed: Oct 2024

Error popped up on the dash saying Service Shifter, all the lights on the gears lit up. First occurrence, I was able to turn the car off and the error went away. 1 week later, it came back and has not gone away.

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NHTSA #: 11619601
lowELECTRICAL SYSTEM
Filed: Sep 2024

Randomly and more often occurring, I turn on my vehicle and it tells me "service shifter" and all of the lights on the shifter turn red. I can restart the vehicle and it may or may not come back. This happened to me when I first bought the vehicle and they told me that they could not get the message to come up.

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NHTSA #: 11615830
lowELECTRICAL SYSTEM,AIR BAGS,ENGINE
Filed: Feb 2024

This was a jeep sold to me with active recalls

NHTSA #: 11572008
lowELECTRICAL SYSTEM,ENGINE
Filed: Sep 2023

Engine Failure 3 out of 4 cylinders not working 122,000 miles on car and regular service for oil changes and maintenance

NHTSA #: 11544888
lowELECTRICAL SYSTEM
Filed: Jun 2023

While driving I receive warnings I need to service my shifter. Warning stays on instrument panel and disables all other settings and screen. Also all lights light up on shifter unable to see which gear the car is in.

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NHTSA #: 11529156
lowELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Filed: Dec 2022

I believe TSB 08-054-18 does not take seriously enough the danger of an automatic car shutting off mid drive. Only by luck did I avoid being hit on a small road. This has happened pretty much every year of owning the car but I thought it was a fuel/oil issue related to weather until the shifter messages popped up this year.

NHTSA #: 11498327
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Dec 2022

As I am driving the service shifter notification comes on and all my shifter lights come one and I can’t see the dash board. I have to pull over and turn the engine off to cut it back on. This is an ongoing issue Jeep says they didn’t find anything or I just need my oil changed.

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NHTSA #: 11497206
lowELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Nov 2022

My car keeps stopping in the middle of me driving. I've had the car about a year and a half. Today the electric throttle light is flashing and car did not want to go in the middle of a double intersection and highway.

NHTSA #: 11491900
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Sep 2022

All LEDs on shifter light up and and "Service Shifter" appears on dashboard screen. This happens every few hundred mile and could result on transmission locking out. Apparently this dangerous and is a very common problem that should be a factory recall.

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NHTSA #: 11484595
lowELECTRICAL SYSTEM
Filed: Jun 2022

Floor shifter jumper wiring harness. Manufacturer Part Number: 68413957AA. This is a common issue with these vehicles.

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NHTSA #: 11468791
lowELECTRICAL SYSTEM
Filed: May 2022

Gear Shifter says servicer gear shift and does not recognize the car is in park.

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NHTSA #: 11464491
lowELECTRICAL SYSTEM
Filed: Feb 2022

Service shifter message comes on while reversing the car and all the lights on shifter come on and car suddenly stops.

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NHTSA #: 11451822
lowELECTRICAL SYSTEM
Filed: Dec 2021

Service shifter error

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NHTSA #: 11444555
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Sep 2021

When driving, car completely turns off with no warning. No icons are lit to possibly tell of issue. Car has done this numerous times

NHTSA #: 11434677
lowELECTRICAL SYSTEM
Filed: May 2021

My jeep wouldnt start(05/04/2021) so I bought a new battery (05/05/2021).but I notice today (05/06/2021)that the clock had reset on it own( so I got to ne losing power) and my service shifter came on aa well while in motion

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NHTSA #: 11415489
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Mar 2021

Bought it 6weeks ago the next day the service gear shifter light cane on pulling out my driveway at 6 am later that evening it came on again driving to the grocery store .. A couple of days later it came on again .. It comes on randomly and all the lights on the gear shift are lit up red ..

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NHTSA #: 11402829
lowELECTRICAL SYSTEM
Filed: Jan 2021

Attempted to activate the electronic range select (ers) while driving. Immediately, all of the prndl lights illuminated red and the dash displayed the message "shifter service". Moving the shifter back to fully automatic did not clear the error or the prndl lights.

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NHTSA #: 11387455
lowELECTRICAL SYSTEM
Filed: Dec 2020

My car is showing "check shifter" message after only 11,000 miles. All the shifter lights turn on red. It happened when I turned on my car to put in gear and has been coming on more and more lately.

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NHTSA #: 11377865
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Nov 2020

Service shifter alarm, all lights on gear shifter light up. Goes away when vehicle turned off and restarted. Came back on less than a week later.

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NHTSA #: 11376273
lowELECTRICAL SYSTEM
Filed: Nov 2020

Electronic throttle control light came on- this has happened three times, once whild driving and twice when starting the car and it was in park.

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NHTSA #: 11374802
lowELECTRICAL SYSTEM
Filed: Oct 2020

While driving I get a message that says service shifter. At the same time all the red lights come on where the shifter is. It stays on until the engine is turned off.

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NHTSA #: 11362149
lowELECTRICAL SYSTEM
Filed: Aug 2020

While driving the service shifter appeared on dash. Had to pull over and restart the vehicle. This has happened several times and is becoming more frequent.

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NHTSA #: 11352221
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Aug 2020

All the lights on the gear box turn on and says "service shifter". Happened once a month and is becoming more and more frequent.

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NHTSA #: 11349974
lowELECTRICAL SYSTEM
Filed: Jul 2020

Service shifter light came on, all light on shifter light up.

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NHTSA #: 11338381
lowELECTRICAL SYSTEM
Filed: Jun 2020

Service shifter light is on at 39k miles. It was on while stationary, in park, and while in motion, in drive.

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NHTSA #: 11327638
lowELECTRICAL SYSTEM,ENGINE
Filed: Apr 2020

Turned on just fine, pulled out to the street from the store gradually. Slowed down for the red light and before I stopped all the red lights turned on on the shifter and then on my screen it said service shifter. I've only own this car for a month and doesn't even have plates on it yet.

NHTSA #: 11322312
lowELECTRICAL SYSTEM
Filed: Apr 2020

Upon entering a left or right turn in motion, vehicle shuts off and displays a message saying the vehicle must be stopped to shift. Upon restarting the vehicle it takes multiple attempts to get the car started. It has happened twice to myself, and once to my wife whom is pregnant and was in an intersection when it occurred.

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NHTSA #: 11320435
lowELECTRICAL SYSTEM
Filed: Mar 2020

The car will randomly say service shifter and to get this off you need to cut the car off and then restart it. This started a couple of months ago and has been effecting numerous jeeps. How can other models have a recall for it but not the 2018.

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NHTSA #: 11319588
lowELECTRICAL SYSTEM,ENGINE
Filed: Feb 2020

Car randomly shuts off- has happened approximately 8 times in the last12 months. Car is in motion- as brakes are applied to slow down.. Car just dies without notice.

NHTSA #: 11308333
lowELECTRICAL SYSTEM
Filed: Feb 2020

While driving , car will shut off engine/electric shutdown. It happens while the car is moving and the power steering goes making it very scary. Once the car comes to a stop the only that comes on is the battery light .

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NHTSA #: 11307188
lowELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Jan 2020

Turned on the vehicle and immediately all the red lights were lit up on the gear shifter. It said service shifter and would not move to a different screen. Concerned about this I googled it, and followed instructions to reset.

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NHTSA #: 11300224
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jan 2020

My gear shifter lights all light up and the display on my dash board said service shifter this happened while driving at 35 MPH

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NHTSA #: 11297846
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Dec 2019

"service shifter" lights up.

NHTSA #: 11289985
lowELECTRICAL SYSTEM
Filed: Nov 2019

When attempting to start the vehicle, the electrical system will shut completely down and a create a no start situation. It may take several attempts with the same result, a partial rotation of the engine before the system resets. I checked the battery voltage which was reading about 11.5 volts, when I attempted to jump the vehicle, I got the same result.

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NHTSA #: 11282109
lowELECTRICAL SYSTEM
Filed: Nov 2019

While driving service shifter warning message turns on for no reason. Resets with power cycle.

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NHTSA #: 11279996
lowELECTRICAL SYSTEM
Filed: Oct 2019

The service shifter light has gone off turning on all lights on the gear red. Ever since it came up it will keep coming up.

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NHTSA #: 11266635
lowELECTRICAL SYSTEM,ENGINE
Filed: Sep 2019

Service shifter on car display

NHTSA #: 11258937
lowELECTRICAL SYSTEM,ENGINE
Filed: Sep 2019

Started car and put into drive. Started driving service shifter came up. All the lights in my shifter lit up.

NHTSA #: 11258393
lowELECTRICAL SYSTEM
Filed: Sep 2019

Service shifter light came on in my 2018 jeep cherokee only had 9 miles when purchased... This happened when sitting in drive thru at dunkin' donuts this morning

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NHTSA #: 11256847
lowELECTRICAL SYSTEM
Filed: Aug 2019

Service shifter randomly pops up and all lights on shifter go red happened out of nowhere and goes away u found hundreds of not thousands with the same problem!

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NHTSA #: 11243808
lowELECTRICAL SYSTEM
Filed: Aug 2019

The battery constantly dies without any reasoning. I will park it, after it sits overnight, it dies. My neighbor has the same year model jeep I have and his started doing the same thing last week.

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NHTSA #: 11242254
lowELECTRICAL SYSTEM
Filed: Jul 2019

I was driving up the interstate and I heard a ding. The display said " service shifter" and all the lights on my gear shift pnrd were all lit up red. Could not clear display.

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NHTSA #: 11233799
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jul 2019

While I was driving on a city street to get to the highway almost 5 hours away from my house my dash screen popped up with a warning saying that my shifter needed serviced... When I looked at the gear shifter all of the lights were lit up(p,r,n&d)...I freaked out and pulled off at a gas station put it in park turned off the ignition and waited a minute...

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NHTSA #: 11233608
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jul 2019

"service shifter" appeared on my dashboard. The gears all went red. The car was able to move as normal, but the message was still there.

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NHTSA #: 11231328
lowELECTRICAL SYSTEM
Filed: Jun 2019

My shifter came on while in park with the park, reverse, nuetral, and drive all lighting up. Have seen this as an issue in other later years but, I believe there is a malfunction somewhere within the electrical or something. My car is new with low miles this shouldn't be happening.

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NHTSA #: 11218469
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jun 2019

Recieved a "service shifter" message and all the lights near the shifter were luminated red

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NHTSA #: 11218194
lowELECTRICAL SYSTEM
Filed: May 2019

Service shifter light came on at 11,450 miles.

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NHTSA #: 11208383
lowELECTRICAL SYSTEM
Filed: Jan 2019

All service lights are flashing when car is started.

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NHTSA #: 11170081
lowELECTRICAL SYSTEM,SERVICE BRAKES
Filed: Oct 2018

1.)the door knob/handle is burning hot that you could hardly handle it or grab it. 2.) when turning, there is a squizzing sound at the rear wheels and could hardly pull forward, something like holding back. 3.) while in total stop, engine on, there is a clicking sound when stepping on brake and it can also feel the clicking sound when placing your hand at the shift lever.

NHTSA #: 11143377
lowELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Feb 2018

Going 65 in the highway in the middle lane, the park assist suddenly kicked in without warning and shifted the vehicle into neutral. After drifting to the shoulder, the car would not engage into drive again. The car is less than a month old.

NHTSA #: 11072894

Other 2018 Jeep Cherokee Issues