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2017 Jeep Cherokee Suspension Problems

13 owner-reported suspension complaints from NHTSA data

13
Complaints
1
Crashes
Jan 2021Dec 2022
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (13)

criticalSUSPENSION,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jun 2025

I bought my car in 2020, in that same year I took the car to the dealer because "service shifter" light kept coming up. It would come up in moments where I would brake or gas and the car skipped before completing the task. I ended spending $600 for the 'repairments" for it to not get fixed.

NHTSA #: 11669470
criticalSUSPENSION
Filed: Aug 2020

Refering to complaint # 11351451. The entire complaint did not transmit. The service tech gave me a copy of the star online publication case # s1823000010 the release date 03-09-2018.

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NHTSA #: 11351460
criticalSUSPENSION,WHEELS
CrashFiled: May 2019

2017 jeep cherokee with only 37000 miles the intire front end fell out while driving causing an accident. Wheel, intire hub assembly, axle, and strut. While thankfully traveling low speeds in the city

NHTSA #: 11208220
highSUSPENSION,POWER TRAIN,UNKNOWN OR OTHER
Filed: Dec 2022

The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues.

NHTSA #: 11495788
highSUSPENSION,POWER TRAIN,ENGINE
Filed: Mar 2021

So I got my car in april 7, 2020. My car has been in and out of the shop for the past couple months. To my engine stalling out to my car not.

NHTSA #: 11400360
highSUSPENSION
Filed: Aug 2020

While flat towing my jeep behind my motor home from antioch,to crescent city ca on july 1, 2020, I was thirty five miles from antioch, when my jeep started swaying severely left and right and bouncing.I thought that I had two blowouts on the right rear of the motor home. I had to slow down to two miles per hour until I could pull off the hiway.

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NHTSA #: 11351451
mediumSUSPENSION,POWER TRAIN
Filed: Jul 2025

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that when the vehicle accelerated, the vehicle was shaking erratically.

NHTSA #: 11674593
mediumSUSPENSION,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Filed: Jun 2025

I submitted a complaint about the service shifter that I been having since 2020 right after I finance the car with dealership. The problem continued and it hasnt been resolved even after taking it back for repairing. Recently on 6/24/2025 my car stopped on the expressway, the service shifter came on and also electrical throttle service control.

NHTSA #: 11669491
mediumSUSPENSION
Filed: Mar 2022

The front struts and links have had to be replaced at 41,000 miles on a vehicle purported to have upgraded off-road build.

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NHTSA #: 11454847
mediumSUSPENSION
Filed: Mar 2021

Every time you hit a bump you hear a rattle or a loud clump noise ! It sounds like something is falling apart or lose : struts have to be changed a lot on this vehicle ! Needs to have a recall there are several complaints about struts being bad !

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NHTSA #: 11402805
mediumSUSPENSION,UNKNOWN OR OTHER
Filed: Jan 2021

After service shifter recall was fixed it still continues to come on, my shocks are leaking, poofs of smoke come out of my vents, check engine light goes off and on, my heater and air only works sometimes, and I have replaced my battery 4 times.

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NHTSA #: 11387813
mediumSUSPENSION
Filed: Jun 2020

Defective drivers side front strut began knocking on unpaved roads at 14,000 miles on 1 year old jeep cherokee. Dealer verified defective strut and replaced under warranty. Now at 31,000 miles passenger side front strut has severe knocking even on small bumps in road and vehicle front end shudders upon braking.

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NHTSA #: 11329262
mediumSUSPENSION,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Feb 2020

The vehicle has had multiple problems since my purchase date issues with the sunroof which has continued to persist, as well as a strut, hub, strut assembly, electronic parking brake and also now that I have taken it in there are more problems arising and now I have a check engine light on service all brake system lights on and light and traction control light on and also a 4WD system unavailable light on after taking it in to get fixed and the dealership fixes one problem and more keep arising!

NHTSA #: 11309091

Other 2017 Jeep Cherokee Issues