2011 Hyundai Tucson Suspension Problems

Rear subframe is completely rotted service tech advised parking the car it is unsafe to drive

The contact owns a 2011 Hyundai Tucson. The contact stated that there was an unknown abnormal sound detected. There were no warning lights illuminated. The vehicle was taken to an independent tire center, where the subframe was found to be rotted. The mechanic informed the contact that there was a hairline crack and that the tire could fold up if the vehicle was driven over a bump. The rear tire was sticking out due to the ball joint. The contact drove the vehicle to her residence. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 93,000. The VIN was not available.

ON OCTOBER 17, 2019, I DROPPED OFF MY 2011 HYUNDAI TUCSON AT KOON'S WOODBRIDGE HYUNDAI TO HAVE THE UNDERBODY CORR. PREVENT. SVC. 17-01-039 ' 945 - FIXED. THE DEALER HAS NOW HAD MY VEHICLE FOR OVER THREE MONTHS AND IS NOW REFUSING TO INSTALL THE REPLACEMENT SUBFRAME (COVERED UNDER WARRANTY) UNLESS I PAY THEM $1500 FOR REPAIRS RELATED TO THE RECALL.

WHILE DRIVING ON A FLAT ROAD SURFACE THE REAR SUBFRAME BROKE ON REAR PASSENGER SIDE AND CAR WAS DIFFICULT TO CONTROL. THE CAR WAS RECALLED FOR CORROSION AND TAKEN TO THE DEALER MARCH 2017 FOR THIS ISSUE I FEEL THIS SHOULD HAVE BEEN FIXED AT THAT TIME SO THIS WOULDN'T HAVE HAPPENED AND I DON'T THINK IT WAS DONE! THE CAR HAD 150,000 MILES AT TIME OF RECALL. I ALSO TOOK MY CAR REGULARLY THRU CAR WASH TO REMOVE ROAD GRIME FROM UNDERNEATH!

TL*THE CONTACT OWNS A 2011 HYUNDAI TUCSON GLS. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 55-65 MPH, AND HEARD AN EXTREMELY LOUD ROAD NOISE EMITTING INSIDE THE CABIN. THE CLANGING NOISE WAS COMING FROM THE SUSPENSION AREA AND WOULD OCCUR WHENEVER THE VEHICLE WAS IN OPERATION. THE AUTHORIZED DEALER WAS NOTIFIED REGARDING THE FAILURE AND THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 200.