2022 Honda Pilot Suspension Problems

Case 11655023 Hello, I need your help. I spoke with Honda and was told they would buy back my truck and someone would contact me. Mrs. Briana called and said I had to keep taking the truck to the mechanic as many times as needed. I explained I had already taken it 8–9 times, but she said it didn’t matter and that I should take it to another dealer. I had already gone to the Mission Valley dealership, showed the mechanic photos and videos, and he agreed something was wrong. I left the truck for 3–4 days, but they only changed the start button. I asked about the brakes, which were making noise, and was told it was “normal.” I insisted on getting them fixed, but they said if parts weren’t broken, Honda wouldn’t replace them. I spoke to the manager, who drove the truck with me and said they would adjust the brakes and fix the faulty fuel sensor. I brought it back on Wednesday, received a service receipt, but when I tried to leave, the truck wouldn’t start. I showed the manager a video of the issue, and he said they would fix it. I returned on Wednesday, left the truck again, and on Thursday a worker called saying the truck had no issues. I reminded them the manager had promised repairs, and they said he would call me. On Friday, I was told the truck had “bad luck,” nothing was wrong, and I should pick it up — or go to another Honda if I wasn’t satisfied.

The contact's daughter owns a 2022 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal rattling sound. Upon inspection, the contact discovered that the rear sway bar bracket had fractured. The vehicle was taken to an independent mechanic, who determined that the rear sway bar bracket needed to be replaced. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.

My front struts were making noise brought car to dealer and dealer determined they were bad and had manufacture replace under warranty. Today, I brought my car into the dealer for maintenance, and I'm being told I have to replace brakes, but looking at them, they are wearing unevenly, which I believe should not be

The contact owns a 2022 Honda Pilot. The contact stated while driving 5 MPH and making a turn, there was an abnormal loud banging sound coming from the rear of the vehicle. The contact stated that she looked around and could not determine the cause of the sound. The contact stated that she continued driving; however, the failure recurred while driving on several occasions. The contact stated that she pulled to the side of the road on the last occasion. The contact stated that her husband inspected the vehicle and noticed that the sway bar had fractured and was separated from the bracket on the rear driver's side. The contact stated that her husband tied the sway bar, and she was able to slowly drive to the dealer. The dealer informed the contact that the failure was due to a manufacturer defect and had occurred because the sway bar was not thick enough. The dealer then sent a claim with photos of the failure to the manufacturer, who approved the purchase of a new part and the repair of the vehicle. The vehicle was repaired. The failure mileage was approximately 36,000.