2018 Ford Explorer Engine Problems

Your check engine light came on while driving, and the mechanic found a misfire in cylinder #3 caused by a stuck spark plug. After the spark plug and ignition coil were replaced, you later noticed rough idling and an "Engine Coolant Over Temperature" warning. Multiple mechanics diagnosed coolant leaking into cylinders #1, #2, and #4, with an empty coolant reservoir and the spark plug still stuck in cylinder #3. The dealers determined your engine needs to be replaced due to the coolant damage.

Your engine is experiencing a rough idle and check engine light when you start it. A mechanic confirmed the cylinder head is thinning and leaking fluid into the first cylinder, which can eventually cause engine failure. Ford has not issued a recall for this known issue despite complaints from other owners with the same problem.

The contact owns a 2018 Ford Explorer. The contact stated that after the vehicle was idling at a traffic stop, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was restarted; however, the vehicle stalled after driving several minutes. The vehicle was towed to an independent mechanic who diagnosed the vehicle with engine failure and determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The vehicle remained with the independent mechanic unrepaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 162,000.

Leaking water pump that if isn’t repaired will cause catastrophic engine failure. Very expensive repair, $2800 because of internal placement of the pump. Since the water pump is in line with the crankshaft and located over the main body of the engine, it allows coolant to leak from the water pump into the oil pan. Mixed coolant and oil will lead to engine failure.

I was driving on a freeway when the engine stopped without warning. The timing chain apparently; slipped and the pistons collided with the alves leaving me stranded on the road. This si a dangerous situation that Ford knows of adn is ignoring. THe car had 101000 miles on it. The car was serviced at 98500 miles by Ford but the timing issue was ignored by the mechanics becasue the computer produced no error codes. The obvious ticking of the engine was the only indication that there was a problem that the mechanics ignored. This is a know premature failure and danger to drivers and the engine should be recalled for repair at Ford's expense. Please issue a safety recall on this engine. ( 3.5L V-Shaped 3.5L Ti-VCT) Consumers are at risk for unexpected breakdowns without warning, at speed, in traffic...

In November 2023, our SUV started to over heat and engine shut off. We noticed the coolant reservoir was bone dry. We added coolant. It was bone dry again within a couple days. We had a mechanic friend diagnose and he told us it is the water pump. We took it to the Ford dealership and we were quoted $3000 to repair it. We could not afford this, so thankfully we met a mechanic that works at dealerships but also repairs on the side. He fixed it for $1000. Flash forward to November 2025 and we notice the heat in our car is not working. Couple weeks later, overheat warning and I'm forced to pull over with my 3 children in the car on a busy highway. Once car cooled down, we went straight home and forfeited our plans. Notice the reservoir is empty again. Refill it. It's empty within a few days. Come to find out, it's the water pump again and Ford dealership wants $4400 this time to fix it and our friend who fixed it last time wants $2000 to fix it. He had another Ford Explorer currently in his shop with the same problem. He said it will continue to fail. We are at a loss. Car overheats almost immediately and loses coolant almost immediately. Ford should HAVE A RECALL ON THE WATER PUMP. Why does the engine have to be pulled out to replace the water pump that is just going to fail every 2 years. I have bought Ford since 2008 and swore I always would buy Ford. I have had 3 Ford vehicles. This experience with this vehicle and the Ford dealerships has changed my opinion. I will never buy Ford again. We are only at 125,000 miles and bought vehicle BRAND NEW in 2018-- so 7 years... just 7 years!

Another timing chain failure on highway with engine stopping on road. This should be a recall!!!!! Only 101,300 miles on engine. No warnings no check engine lights until after failure.

The internal water pump system on the EcoBoost engine in the 2018 Ford Explorer failed after 7 years and only 63,880 miles. The vehicle was taken into the shop multiple times when the check engine light came on and the defect was not located until the vehicle failed. Due to the design, it is not easily fixed and cost an outrageous amount of money to fix for a vehicle with less than 100,000 miles. This is a safety risk because if this is a common issue, which it is, and the engine fails while driving it, the driver is not able to get to a safe area to address damages and is left stranded. There are numerous complaints regarding the design flaw of having the water pump inside the engine. The manufacturer refuses to address the flaw. The check engine light came on and was taken in and wrongly diagnosed each time until the engine failed.

I believe I am getting the Cam Phaser Rattle sound in my 2018 Ford Explorer Platinum with the 3.5L EcoBoost Engine. Through research I have seen that this is a common problem among other 3.5L EcoBoost Engines like the F-150, Expedition, and Navigator. This happens at Cold Start ups I noticed. I have tried calling my dealership and Ford Corporate about this issue and they say that they can't cover this at all. My vehicle is at 65k miles (just outside the warranty).

Engine light turning off and on. Engine overheating light on. Told by Ford dealership that I need engine replacement.

I am writing to formally report a significant mechanical issue involving the water pump in my 2018 Ford Explorer with the 3.5L V6 engine. This vehicle recently experienced a sudden failure of the internal water pump, a problem I have since learned is common across this model and others using the same engine design. In my case, the water pump failure occurred just outside of the vehicle’s extended warranty coverage, leading to engine overheating and a substantial repair cost. What makes this issue particularly concerning is the design flaw in which the water pump is located internally, driven by the timing chain. When the pump fails, it can leak coolant internally, potentially leading to catastrophic engine failure without warning. This design not only makes the part extremely costly to repair (often $2,000–$4,000 or more), but it also introduces a serious safety risk—drivers may experience engine overheating or seizure while on the road, with minimal to no warning. This poses a clear hazard, especially at highway speeds or in high-traffic situations. I understand that many other Ford owners have reported similar failures, yet no recall or Customer Satisfaction Program (CSP) has been issued to address the problem. Given the frequency of these incidents and the potential danger involved, I respectfully request that NHTSA investigate whether this condition qualifies as a safety-related defect. I have included my vehicle details below for your reference: Make/Model/Year: 2018 Ford Explorer Engine: 3.5L V6 (non-EcoBoost) Mileage at Failure: 101345 Failure Description: Internal water pump failure leading to coolant leak and overheating Repair Estimate: $4511.19

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the engine overheated, with the warning light illuminated. The contact parked the vehicle and refilled the coolant reservoir. In addition, the contact stated that the coolant reservoir was repeatedly refilled weekly. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant pump failure and a slow coolant leak. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer where it was diagnosed with coolant pump failure. The contact was informed that the coolant pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

On Thursday, June 14, 2025, the check engine light illuminated on my 2018 Ford Explorer, which has fewer than 75,000 miles. I promptly contacted my trusted local mechanic, Bananno Automotive, to schedule an oil change and requested that they also inspect and diagnose the cause of the warning light. During their inspection, they performed a diagnostic scan and identified stored engine code P0430 – Catalyst System Efficiency Below Threshold (Bank 2), which corresponds to the catalytic converter on the left side of the radiator. Concerned that delaying the repair could lead to increased emissions and potential damage to the engine, I authorized the necessary repairs. All work was completed by June 23, 2025. It was only after the repairs were finalized that I reviewed the Ford Warranty Guide and discovered that this issue is, in fact, covered under warranty. Unfortunately, Ford has denied reimbursement solely because the repairs were not performed at a Ford dealership. This is deeply disappointing, especially considering the repair cost exceeded $1,800, and no alternative solution or support has been offered. My intention in sharing this is to ensure that other Ford owners are not similarly affected by this type of parts failure and warranty denial.

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and retrieved DTC: P0303 (Misfire in cylinder #3). The vehicle was not repaired. The contact took the vehicle to the dealer, who confirmed the failure. The dealer replaced the spark plugs and ignition coils. The contact stated that the failure persisted. The contact stated that on a separate occasion, after the contact had the tires serviced, and the engine overheated. The vehicle was taken back to the dealer and was diagnosed with coolant intrusion into the cylinders, causing engine failure. The contact was informed that the torque converter and engine needed to be replaced; however, the vehicle was not repaired for the most recent failure due to the cost. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 119,000.

The water pump failed. It is internal in the engine. Not sure yet if coolant got into the motor. It is not safe to drive the vehicle and have to get it towed for this expensive repair. Water pumps should not fail at the rate they do on the ford 3.5 motors. They need to have a recall on them.

The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 35 MPH, there was black smoke coming from under the hood. The vehicle was towed to the local dealer, who diagnosed that the battery was faulty. The battery was replaced. The contact stated that while driving, there was black smoke coming from under the hood, and the vehicle was towed to the dealer and was diagnosed with transmission failure. The transmission was replaced. Later, while driving again, the black smoke was again present coming from the hood of the vehicle, and the vehicle was towed to the dealer, who diagnosed the vehicle and determined that the engine and turbo were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at various speeds on several occasions, there was an abnormal odor outside of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 131,504.

My 2018 Ford Explorer rolled backwards down a hill while in park and engine off.

We took the car in for the recall 24V031 which is not able to be fixed at this time due to lack of parts. The Ford dealership explained to us that there were 2 other recalls on this vehicle that had not been addressed. They asked us if we wanted them fixed. We agreed to have them fixed. One being the luggage rack clips the other being high speed fan motor relay switch. The luggage rack was completed. The dealership replaced the fan not the relay switch as the recall indicated. When we brought the vehile home, the fan was super loud and would come on when ever it wanted too, whether the vehicle was running or shut off. It would also runn continuously even though it was not hot out nor had the car been running. We took the car back to the dealership. They looked into it. Ordered apart that never came. They had our car for 3 weeks and finally after arguing amongst themselves determined the relay switch should be replaced. Once we brought the car home, again the fan is super loud and runs randomly. The dealership has washed their hands of this situation. Telling us we are welcome to take it to another dealership as they believe the fan is running properly. We never had any indication that the fan was running improperly to begin with. My car was quiet and ran wonderfully. Now it is loud and actually embarrassing. Our friend was walking by and heard a loud noise like an airplane. He turned the corner and said wow that's your fan in the explorer, that isn't right. This sucks. I love my explorer but because of this I really don't. I believe it is not fixed and maybe never needed to be fixed. We followed all of the channels thru Ford to have this remedied. Now I am putting it in your hands.

The contact owns a 2018 Ford Explorer. The contact stated that upon his mother attempting to start the vehicle, the vehicle failed to start. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the high-speed cooling fan motor relay. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N01. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 90,000.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact stated that the vehicle was losing coolant, but there was no indication of a coolant leak. There were no warning lights illuminated. There was cool air coming from the heater vents. The contact called an independent mechanic for orange coolant, who informed the contact that the coolant was on backorder. The vehicle was taken to the local dealer for a routine oil change and diagnosed that the water pump was leaking and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was approximately 95,000.

Failed water pump and coolant leak. Numerous vehicles are failed for the same reason at each local shop and Ford dealer we’ve contacted for a quote. Repair costs are expected between $5,000 and $6,000.

Unknown Multiple owners of 2018 Ford Explorers are reporting oil leaks from bad seals. The oil leaks can cause fires, so we are in the process of having our Ford repaired at a mechanic and will know more at a later date.

The contact owns a 2018 Ford Explorer. The contact stated that while attempting to shift to revere, the vehicle jerked and hesitated before shifting into reverse. The contact stated that after shifting to drive, the RPM revved; however, the vehicle failed to accelerate as needed. The contact released the accelerator pedal, shifted to neutral and back to drive while slowly depressing the accelerator pedal for the vehicle to operate as needed. The contact stated that afterwards while driving 20 MPH or more, the vehicle sputtered and was making an abnormal grinding sound. While idling, the vehicle started shaking violently. The contact stated that the “WRENCH” and check engine warning lights were illuminated. The vehicle was taken to the dealer who was unable to identify the cause of the failure. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the transmission had failed due to failed spark plugs and filters. The mechanic also stated that there was a significant amount of rust on the engine. The vehicle had not been repaired. The contact became aware of a Customer Satisfaction Program: 10181988 (Power Train) and Technical Service Bulletin 10184634 (Engine and Engine Cooling, Power Train) and linked the TSB and CSP to the failure. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall, Customer Satisfaction Program 10181988 (Power Train), and Technical Service Bulletin 10184634 (Engine and Engine Cooling, Power Train). The manufacturer opened a case for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 65,000.

My car has 105k miles on it. And the check engine light came on. Code was 3rd cyl. Misfire. Changed spark plug and coil pack. Light cane back on the next day. Then the overheat warning comes on. Shut vehicle off to cool. The coolant is now completely empty. Vehicle will not start. Have towed and the dealership gets it yo start but smoking. Dealership basically doesn't even notice that the fluid is low after we had filled it again. They say there's nothing wrong even though it wouldn't start and then was smoking when it did. Take to another mechanic to discover coolant in the 3rd Cylinder and need a whole new motor. This issue has been common in these ecoboosts! But Ford has still failed to recall or do anything about it. Can cause overheating and fire from what I've read. And also cracked head and or block! $8000 repair on a vehicle just out of the extended warranty for an issue they know they had!

Took the vehicle to a Ford Dealership to fix the roof railings (recalled). While doing their inspection they said the vehicle was out of coolant and that the water pump needed to be replaced and it would cost $4400.82. There were no warning lights or anything indicating that anything was wrong with the vehicle. This is a safety issue because the vehicle could overheat and shut down in the middle of the interstate without any warnings. This is a problem with the Explorer and should be remedied. Ford said there is a possibility that the coolant leaked into the engine and if so, a new engine would be required.

Driving home from work when all of a sudden my car started jerking, not shifting correctly and could hear a noticeable noise coming from the engine. Low oil pressure light came on and pulled over. Car would not restart. Had it towed to mechanic and was determined that the engine was hydrolocked due to coolant getting into the pistons and oil. New engine needed on a 6 year old car with 91,000 miles. Upon researching it seems this is a common problem with eco boost engines and I don’t believe I should be responsible for this apparent COMMON issue.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine and coolant warning lights illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that the water pump had leaked into the engine and advised the contact to maintain the anti-freeze level at full. The vehicle was taken to another local independent mechanic for a second opinion where it was diagnosed with the same failures and advised the contact to reach out to the local dealer for assistance. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

The contact owns a 2018 Ford Explorer. The contact's wife stated that while driving at an undisclosed speed, the vehicle stalled with the low oil warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 125,787.

My check engine light came on took the SUV to Ford Dealership for service. They informed me that my engine had coolant intrusion and that I would need a new engine. In reviewing this information online I noticed that there have been multiple recalls on the EcoBoost engine with the same problem.

My 2.7L eco boost ford explorer had a crack in the intake manifold allowing water to leak into the piston heads. This resulted in engine misfire and ultimately led to a full engine replacement. The service technicians at the dealership noted that the 2.7 L eco boost are notorious for cracked engine components due to a mismatch in metal alloy. In reference to NHTSA# EA23002.

I purchased this vehicle Nov. 2021 with 46,000 miles and still having warranty on it. After driving less than 3000 miles began to see large/heavy amounts of blue smoke coming from the exhaust when starting the vehicle along with random loud noise at certain times when starting. Checked the oil and it was almost 2 quarts low and oil life said only 33% left. Complained that I thought it was burning oil at the dealership and their fix was to give me a free oil change and a new air filter saying there was no problem. I continued to have these same issues over the next 2 years with no documentation by the dealership of my complaints and no solution to the continued problems. At 1 point it was over 3 qrt. low on oil with none on the ground. Then on 3- 31-24 while headed for vacation and over 3 hrs from home driving 70+ MPH lost all power to the vehicle and thankfully close to an exit on highway. Had expense of a rental to continue on vacation. Had to reach out to a friend to tow the vehicle back 3+ hrs to home. Had an independent mechanic diagnose the car finding out it was a catastrophic misfire and loss of compression in 2 cylinders. Complained to dealership who then did their own diagnostics getting same answer. The vehicle by this time out of warranty and dealership doesn't want to help with paying for a new motor. Made 2 complaints to Ford directly with zero help. All of this should've been documented at the time of complaints so when the misfire actually occurred I might've gotten some help. I can't afford a new motor so had to borrow a car from a neighbor while figuring out what to do. The dealership solution was to trade me out of it into a newer vehicle which I'm not fond of and have a significantly higher payment which I didn't want either do to having now negative equity in the trade. Now finding out there is a recall on the same issue but for different year. I would hope that they would recall all Ecoboost and there would be some compensation

Our 2018 Ecoboost Ford Explorer started releasing smoke from the tailpipe when starting in April 2023. I took it in to the Ford of Kirkland dealership in early May 2023. They kept my car for 9 weeks, and then said there is nothing wrong with it and gave it back in July 2023. The car kept having the same issue. This was while it was still under warranty about 96,000 miles. Fast forward to February 2024, the car has continued to smoke this entire time since the dealership gave it back in July. In February, I was driving home on the freeway going up hill when the car suddenly decelerated rapidly. I was able to get off the freeway and have my husband come and he got it home. We contacted the dealership (Ford of Kirkland) the same one that did nothing in 2023. They trailered it in for a look. The response we got from the service manager was that "The engine needs replaced due to scoring in the cylinder and low compression". We could not afford to pay for an engine replacement, so we wrote a letter to Ford, who responded "thank you for letting us know, but there are no recalls and it is out of warranty, so save your receipts and if a recall comes up you could potentially be reimbursed". I received this response from Ford in June 2024, so basically they were unwilling to help. Imagine my surprise that a recall was just announced today for the exact issue we have with our car in other model years, but not our model year. I would like to know my rights. I am still paying on a car that has a failed engine, with Ford basically having told me they will do nothing. As noted, this issue is confirmed by the Ford of Kirkland dealership, which I have in writing from the service manager. The car has not been inspected by the manufacturer directly, but IS available for inspection if you would like. The car has been sitting for several months now, while we try to figure out what to do. We don't have $10,000 to replace a motor that we should not need to replace.

Failed water pump/coolant leak. Vehicle will suddenly overheat and engine can seize. Vehicle will stop unexpectedly and endanger the lives of the driver, passenger and other motorists. Temperature warning and check engine light comes on only when vehicle is overheated at which point there is no coolant left. Issue has been confirmed by an independent service center. I was told that they would not touch this repair and to take it to a dealership due to the location of the water pump, it's relationship to the timing chains and the labor intensive job. The part is inexpensive. A simple Google search indicates that this is a known design problem since approximately 2011 and affects many makes and models. There are several class action law suits and a recall was issued in Canada for the same issue. Ford will acknowledge "off the books" that it is a problem but offer no financial assistance or support for their design flaw. It is an extremely costly repair for a very pricey vehicle.

Ford EcoBoost 2.0 engine failure at 66,000 miles as coolant has leaked into the engine compartment and oil pan. Known issue by Ford as design defect on the EcoBoost engines. Current class action lawsuit over this [XXX] et al., v. Ford Motor Company, Case No. [XXX], filed in the United States District Court for the District of Delaware. Plaintiffs have experienced the exact same failures on the EcoBoost engines. Ford issued multiple technical service bulletins (TSBs) and other service messages for vehicles equipped with EcoBoost engines. Luckily, the failure occurred at home and not while driving at highway speeds as there have been reports of fires occurring if vehicle is moving during failure. Vehicle began rough idling 7-10 days ago and check engine light showed a code for misfire of cylinder. Had plugs changed but check engine light returned and then as of today, after overheating light came on dash upon startup with clouds of white smoke coming from exhaust, checked coolant levels and it was empty and drained down into the oil pan showing milky colored oil. Again... Ford knows about this issue with EcoBoost and has since 2017 and has failed to issue recall for customer safety due to cost factors and continues to address on case by case basis with most common offer to cover partial cost of engine replacement. Most consumers don't have the financial resources to sue Ford, so they continue to take advantage of their size and financial power to abuse customers. Please take action about this known issue and review the above class action case before Ford's negligence results in consumer death or serious injury. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Water pump failed. Coolant is leaking

Three times within the last 4 years I have had a Map Sensor failure. I was told the first time, this is rare. I was told the second time, this never happens twice. This time I'm told that they just don't know what is causing it. Must be 3 bad sensors in a row somehow. The engine failure on [XXX] was nearly catastrophic and I nearly died. I was going 70mph on a [XXX] at [XXX]. [XXX] can be dangerous under the best conditions, this was during dangerous storms along with being at rush hour. The engine completely stalls and I lose all power to drive. The first time it happened in a parking lot in August of 2020. The second time was Sept of 2022 and I was in my neighborhood. Sunset Ford has no explanation and have repaired it and sent me on my way once again. There are no signs this will happen - it just suddenly happens and I have no ability to react due to the complete engine stall. I have also had 2 oil system failures with this vehicle. It has only 42k miles on it. I do not feel safe driving this vehicle. I don't understand how this is acceptable at all honestly. How can I feel safe driving my children in this vehicle? 5 major repairs in just over 4 years. Have the repairs been done correctly? I question why more has not been done to ensure that another catastrophic event doesn't happen that could result in death of myself or family. Even my numerous requests for information and service reports were met with resistance and what seems like attempts at hiding information from Sunset Ford. Not only could I have been seriously injured or killed, but this could have caused a large scale accident affecting many others on that hwy. This feels negligent by either Sunset Ford or by Ford Mo Co. This should not happen in a safe and reliable vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the engine overheated. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the water pump and fan. The water pump was replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 91,200.

I purchased this used vehicle from Carmax 1/2022. Prior to my purchase it was a fleet vehicle. On 09/18/2023 I experienced EcoBoost engine failure.Mileage is currently roughly 49k. Incident occured 2 months outside of Powertrain warranty. The engine light would come on intermittently when driving. Took the car for a diagnostic to diagnose issue and had #3 ignition coil replaced due to misfire message. Few days later, light would come back on. After 3rd time of me going back and forth to the repair shop because of the light coming back on and vehicle drive not being as smooth as it usually is, I took the car to Ford dealer service center, where I was advised that this is a known issue, but no recall has been issued at this time. In addition, I was told that this engine is on back order and will not ship out until March 2024. A loaner car has not been provided and my extended warranty covers 5 days at $35/day, that is it. I will be without a vehicle for 6 months. Prior to this incident in 2022 I had a transmission issue. Powertrain warranty was still in effect so Ford covered it. I was without a vehicle for about 3 weeks for that repair. This has been a very dissapointing experience for a vehicle that is 5 years old and under 50k miles.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at approximately 80 MPH, the vehicle stalled without warning. The contact stated that she was able to coast the vehicle off the roadway safely. The vehicle was then towed to an independent mechanic where the failure could not be duplicated; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that a message then flashed on the instrument panel “Full Accessory Active”. The contact stated that the following day, she attempted to start the vehicle, but the engine failed turnover. The contact stated that she waited approximately 30 minutes to an hour and was able to restart the vehicle. The vehicle was taken back to the independent mechanic, but the failure could not be duplicated. The failure recurred. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 79,008.

As I was driving on to the grocery store on a stop light I heard a rattle sound deflecting to another vehicle, the other vehicles driver heard the noise and noticed a puddle of water,and notified me. Emediatly i pulled over. Indeed, there was leak, unfortunately couldn't tell where it was coming from .I Called my mechanic, and a tow truck.My mechanic called me today October 11,2023 to notify me that the water pump had failed.He asked me if there had been any warning sings or temperature change,I responded no.He told me that if the incident had happened on the highway, I might have caused damage to the engine and potentially the vehicle might have shut off do to over heating.Keep in mind that my 2018 ford explorer only has 70,000 miles.Now I'm stuck with a bill of 1,400 dollars.Im gonna get an update tomorrow October 12,2023 on my vehicle status, if there was anything else damaged do to the water pump failure.No lights or warning sings were lid on my dashboard.

The car had catastrophic engine failure. It had zero mechanical issues and all routine maintenance. It started rough a few times. Which I now know was a misfire. It then overheated while driving. Brought to a mechanic who said it was a blown head gasket. The coolant leaked into the oil. Engine had to be replaced at 102,000 miles.

The contact owns a 2018 Ford Explorer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the crank and camshaft valve position sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the service engine warning light illuminated. The vehicle was taken to the dealer, who performed a software update; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

EXHAUST SAFTEY ISSUE / MY CEL CAME ON LEAVING WORK ON 9/25 , SCANED CODE AND GOT A CODE OF P0430 (CATALYTIC CONVERTER BANK 2) I FOUND A CUSTOMER SATISFACTION PROGRAM ISSUED ON 06/13/19 -(PROGRAM #19M01) ON THIS TO REPLACE UNDER AN EXTENDED WARRANTY. THE ISSUE IS WARRANTY COVERAGE IS 11 YEARS OR 120,000 MILES. THE CODE CAME UP AT 120,325 JUST OUTSIDE THE WARRANTY EXTENSION , FORD IS UNWILLING TO EXTEND THIS COVERAGE PAST THE 120 MILE MARK , tHIS CAR ALSO FALLS UNDER ANOTHER PROGRAM THAT WAS ISSUED 01/26/23 (PROGRAM# 22M06) STILL FORD REFUSES TO COVER UNDER WARRANTY FOR THIS SAFTY ISSUE

The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle overheated. The temperature gauge increased to the high engine temperature level. There was an abnormal beeping sound detected. The contact noticed that the coolant reservoir was empty and added coolant. The contact stated that the next day there was coolant on the garage floor. The vehicle was taken to an independent mechanic and the contact was informed that the water pump needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 71,699.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was blue smoke coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated that the two turbo chargers were leaking and that there was oil in the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 60,000. The VIN was not available.

The contact owns a 2018 Ford Explorer. The contact stated while driving 35 MPH, the contact heard an abnormal sound. No warning light was illuminated. The vehicle was diagnosed by a dealer and confirmed that the failure was with the power take off unit internal failure and was leaking fluid. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 108,000.

The contact owns a 2018 Ford Explorer. The contact stated while driving 30 MPH, there was a message indicating that the engine was overheating. Additionally, the contact became aware of a burning odor. The contact was able to drive to the residence and parked the vehicle in the garage. The contact then noticed that coolant was leaking onto the ground. The contact stated that coolant was added to the vehicle; however, half of the coolant leaked from the vehicle. An independent mechanic diagnosed the vehicle at the residence. The vehicle was diagnosed with water pump failure. The contact was referred to the dealer for the repair. The dealer was notified of the failure and informed the contact that he would be charged a repair fee because the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

The contact owns a 2018 Ford Explorer. The contact stated that while accelerating there was an abnormal exhaust odor inside the vehicle. There were no warning lights illuminated. The contact then had a headache, but medical attention was not provided. The vehicle was taken to the local dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 18,000.

The contact owns a 2018 Ford Explorer. The contact stated that coolant was leaking from the engine and the temperature gauge indicated that the engine was hot. The vehicle was taken to an independent mechanic and the water pump was replaced; however, the contact stated that the failure recurred. The vehicle was taken to a dealer and the contact was informed that the water pump had failed again. The contact was provided an estimate for the repair. The manufacturer was notified of the failure. The vehicle was not repaired and remained at the dealer. The failure mileage was 81,135.

The contact owns a 2018 Ford Explorer. The contact stated while her husband was driving approximately 45 MPH, the check engine warning light started flashing. The contact stated that after blinking twice, the vehicle lost motive power and stalled. The driver coasted to the side of the roadway and had the vehicle towed to a certified mechanic who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The certified mechanic explained that coolant had leaked into the engine oil causing the engine to fail. The vehicle was taken to the dealer who confirmed the diagnostic result and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 73,000.

The contact owns a 2018 Ford Explorer. The contact stated while pulling into a parking lot, the high engine temperature message was displayed. Additionally, the “Low Coolant – Pull Over and Check Coolant” message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the water pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 67,707.

This complaint is regarding faulty water pumps in certain Ford vehicles. This is a known issue that Ford refuses to acknowledge. There are several class action lawsuits filed against Ford as well. The water pump is positioned in the engine’s center section, coolant leaks straight into the oil bucket. The coolant leak causes the engine to overheat and seize, prompting a new purchase. An overheated engine results in a blown head gasket, which causes the engine to underperform, worsening the heating condition. Engine failure can happen anywhere and cause danger to occupants or other drivers on the road. I had the best Ford warranty on my 2018 Ford Explorer. It expired when I reached 101,000 miles. At 103,0870 miles, I was in our Ford Dealership for an oil change. That is when they found coolant leaking. They said I needed a new water pump. The repair was to cost $3,613.98. I paid for the repair but also called Ford to see if they had a program to help with the cost of this repair. They said no. I filed a complaint and, of course, nobody contacted me. Luckily, this was found before I lost the engine like a lot of people are experiencing.

Water pump is inside engine and apparently known to be faulty. After being stranded in traffic behind an accident in winter in Maine It was well below zero and I could not move from the backed up traffic. Had to shut off car and weather was dangerously cold. I brought to dealership I bought it at. Note there was no warning before the car was fully overheated and coolant was empty. They said water pump and told me to go to specifically ford dealership as I bought used from same family of dealerships but not specifically ford. After a month of adding fluid daily ford dealership tells me that water pump is inside engine and costs nearly as much as new engine to repair. They cannot get in for a month quoted two days and 2800 dollars. The delays from both dealerships could result in new engine needed. This is known issue that can destroy the engine as well and should be a recall. Class action lawsuit filed and I believe canada is forcing the repairs to be covered. It is available for inspection and I have to date paid 600 dollars so far for two dealerships to inspect it and not fix the issue.

Water pump leaking on 2018 Explorer with only 72,365. Dealer said it should be replaced or it could fail destroying the engine. This is the 4th major problem I have had with this vehicle. Not that old to have so many problems. Ford picked up some of the cost but still cost me $850.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle started overheating. The vehicle was taken to an independent mechanic where it was diagnosed with a faulty water pump. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 131,000.

2018 Ford Explorer Water Pump failed with little to no warning causing catastrophic damage to the engine. Flashing check engine light came on for less than 30 second and then turned off I conducted a visual inspection everything seemed fine. Next morning as I was driving to the dealership to have the vehicle serviced, check engine light came on and moments later the vehicle stalled unexpectedly in a busy intersection.

My 2018 Ford Explorer's water pump is leaking and has caused my car to overheat and then shut down on the highway. Having my car immediately begin to overheat and slow down on a fast-moving highway is very dangerous. I have discovered that this is an issue that Ford is aware of for my year's vehicle but does not want to do a recall to fix the part and if I fix it, they will only be able to install a similar faulty pump again.

My car produces a sulfer/burning smell at hard acceleration. When I am merging into traffic at 3500-4000 and over RMP, an awful smell enters the cabin. I am very concerned that this is unsafe for my family and children in the vehicle, as well as the environment. I have had this vehicle looked by Ford and they claim everything looks normal. It is not normal to have this smell while accelerating.

In mid-July 2022, I attempted to fix the exhaust issue when accelerating in my 2018 Explorer. Ford dealership found there was a crack in the exhaust. Ford Corporate paid for the repairs. The problems persisted but were not as quick to notice, but still faintly smell it. Since July, I feel the dealership never fix the issue, and since the heat has worsened, the exhaust also has. Ford Corp, in a statement, has stated that it's "normal" to smell exhausted when accelerating. The Ford Dealership has also echoed this statement. Our Ford Fusion 2015 has never smelled like exhaust. My Mercedes never, either. From my understanding, 2017 Explorer had this recall, l and it seems they never fixed the issue. I feel it's not safe, as my family, my 1 yr old granddaughter, and myself are being poisoned. Today, I ordered carbon monoxide to record this data and will find out what is legally allowed.

The contact owns a 2018 Ford Explorer. The contact stated that while her husband was driving 55 MPH, he heard an abnormal sound coming from the vehicle. Her husband pulled over and upon inspection, her husband saw fluid leaking from the vehicle. The vehicle was towed to the residence where the dealer was notified and instructed him to tow the vehicle to the dealer for an inspection. The dealer diagnosed the vehicle with a defective water pump. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.

The contact owns a 2018 Ford Explorer. The contact stated that the low fuel warning light illuminated on the instrument panel and the vehicle was overheating. The vehicle was taken to an independent mechanic who added oil in the vehicle and stated that the water pump needed to be replaced. The mechanic also mentioned an issue with the coolant however, the contact could not recall what was stated. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 74,000.

Vehicle had a major mechanical issue that ignited a fire in the engine compartment. The fire quickly spread to the passenger compartment of the vehicle and totally engulfed the unit causing major damage to the entire vehicle. The vehicle is an obvious total loss.

The contact owns a 2018 Ford Explorer. The contact stated the water pump was leaking. While driving, the vehicle overheated and stalled. The overheating message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,000.

I purchased this SUV October 30, 2021. When I utilize remote start, I notice a smell of exhaust fumes when I get in the car to begin my commute. The smell dissipates when I let the window down before starting the drive. During my two hour commute to and from work, I have feelings of nausea and headaches. Since the time that I purchased this SUV, I've continued to be plagued with head aches, nausea, vomiting, and extreme fatigue. During the commute on Monday, January 31, I became ill again on the commute and was unable to go to work. I decided to take the car to the Green Ford dealership in Greensboro, NC to be inspected. On Wednesday, February 2, I received the following text notification from Green Ford....I just got with the technician and it is definitely leaking exhaust fumes into the vehicle. We are currently working up a quote for the repairs and will then give a call to warranty company. *My SUV is still at the dealership so I do not have the repair invoice to attach.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormally strong odor of fumes throughout the vehicle. The contact stated that there was no warning light illuminated. The contact had to roll down the wind to remove the odor from inside the vehicle. The contact stated that the odor caused her to constantly be nauseated. The vehicle was taken to the dealer who performed an HVAC update on the vehicle however, the failure recurred. The contact stated that medical attention was not sought. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Ford has issued a recall for the cooling mechanism when the car is in idle. Unfortunately I have been told they will not correct it unless there is a problem? Like they know it is faulty and are waiting on a fire. This is a safety issue and I believe they have made the courtesy recall in hopes that it won't be a mandated one, which is pretty scary. We do what we can to prevent these issues and they know there is a problem. This is a safety issue. Please force them to correct this defect. I have attempted to schedule this repair, but while the notice says they will correct it. They have refused. I have spoken with Daniel at Ford and they have closed my case. The letter acknowledges safety feature issues are possible. I will try to attach screenshots of my case no. And the letter. Thank you so much. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

WARNING SIGN SAYS CHECK ENGINE OIL PRESSURE, THE WARNING SIGN ONLY APPEARS WHEN THE CAR IS STOPPED.

CARBON MONOXIDE IN THE PASSENGER COMPARTMENT OF A 2018 FORD INTERCEPTOR UTILITY (A HONEYWELL BWC2R-M CARBON MONOXIDE ALARM HAD BEEN INSTALLED IN THE VEHICLE DUE TO THE HISTORY OF CARBON MONOXIDE ISSUES WITH THESE VEHICLES). ON OCTOBER 21, 2019 TWO OFFICERS WERE PATROLLING IN THE 2018 FORD INTERCEPTOR UTILITY. THE OFFICER WERE ACCELERATING QUICKLY AS THEY ENTERED THE HIGHWAY WHEN THE CARBON MONOXIDE ALARM ACTIVATED. THE OFFICER STOPPED ACCELERATING AND ROLLED DOWN THE WINDOWS. THE CARBON MONOXIDE ALARM RESET AND NO FURTHER ACTIVATIONS HAVE BEEN REPORTED.(THIS REPORT CAME A MONTH AFTER ANOTHER OF THE CITY'S FORD INTERCEPTOR UTILITY VEHICLES WENT TO THE DEALERSHIP TWICE FOR CARBON MONOXIDE IN THE PASSENGER CABIN. THE FIRST INCIDENT WAS ACCOMPANIED BY A FOUL ODOR AND THE EGR PURGE VALVE WAS REPLACED. THE VEHICLE WAS PLACED BACK IN SERVICE AND WITHIN A WEEK THE CARBON MONOXIDE ALARM ACTIVATED AGAIN. FORD WAS UNABLE TO DUPLICATE THE CARBON MONOXIDE IN THE PASSENGER CABIN SO NO REPAIRS WERE DONE.)

MY 2018 FORD EXPLORER HAS UNDER 9,000 MILES ON IT AND I'VE BEEN EXPERIENCING EXHAUST SMELLS IN THE CABIN WHILE MERGING ON THE INTERSTATE. THIS HAPPENS DURING ACCELERATION. I HAVE BROUGHT MY VEHICLE TO FORD SEVERAL TIMES NOW WITH NO REAL ANSWER. THEY SAID THAT THEY HAVE NOT BEEN ABLE TO "RECREATE" THE SMELL SO THEIR HANDS ARE TIED. THEY TOLD ME TO TURN OFF THE RECIRCULATE AC FUNCTION TO GET RID OF THE SMELL. CLEARLY, IF THAT WAS THEIR DIRECTIVE, THEY KNOW THAT EXPLORERS ARE HAVING AN ISSUE. I WAS TOLD TODAY THAT I SHOULD CONTACT FORD DIRECTLY BECAUSE THE ISSUE DOES NOT INCLUDE 2018S. I HAVE 2 YOUNG CHILDREN THAT IN MY VEHICLE WITH ME AND SOMETHING NEEDS TO BE DONE ABOUT THIS PROBLEM. I OWE MONEY ON THIS VEHICLE THAT IS PUTTING MY FAMILY IN DANGER AND HAVE NO ANSWERS ON HOW TO GET THE PROBLEM FIXED.

LEAK ON TIMING COVER. IT HAS A MINOR OIL LEAK IN THE TIMING COVER

FORD EXPLORER 2018 GOING FROM 50 MPH. AND TO DO FORCE, ENTERS A STRONG SMELL OF GAS CABIN IT SHOULD SLOW DOWN AND OPEN THE CRYSTALS TO LEAVE THE STRONG ODOR.

TL* THE CONTACT LEASED A 2018 FORD EXPLORER. THE CONTACT DETECTED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE THAT WAS SO STRONG, SHE COULD TASTE FUEL. TOWNE AUTO GROUP (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-6500) WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO REPLICATE, DIAGNOSE, AND PROVIDE A REMEDY AFTER SEVERAL VISITS. THE DEALER LATER REPLACED THE DOOR SEALS, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V807000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A PASSENGER INSIDE THE VEHICLE EXPERIENCED NAUSEA AND HEADACHES WHILE THE VEHICLE WAS IN OPERATION. MEDICAL ATTENTION WAS NOT RECEIVED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). IN ADDITION, THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONER AND HEATING, AND HAD TO CLOSE THE VENTS DUE TO AN ASTHMA CONDITION. THE APPROXIMATE FAILURE MILEAGE WAS 4,278.

EXHAUST FUMES ENTERING THE VEHICLE. FORD ENGINEER INSPECTED AND FOUND 3PPM ENTERING CABIN IN LESS THAN AN HOUR. FORD STATES THIS IS NORMAL. OVER 3 HOURS IN THE CAR CAUSES PHYSICAL ILLNESS, FORD DENYING ANY RESPONSIBILITY. VEHICLE IN MOTION ON HIGHWAY OVER 40MPH. FORD ENGINEERING REPORT WILL BE AVAILABLE TO ME WITHIN THE NEXT 48 HOURS. CAUSED PHYSICAL ILLNESS, DIZZINESS AND VOMITING.

TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ATTEMPTING TO MERGE INTO TRAFFIC, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND AN EXHAUST ODOR IMMEDIATELY ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO BILL FICK FORD (737 N FWY SERVICE ROAD, HUNTSVILLE, TX 77340) WHERE THE FAILURE WAS DUPLICATED, BUT THERE WAS NO REMEDY AVAILABLE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED EVER SINCE THE VEHICLE WAS PURCHASED APPROXIMATELY SIX MONTHS AGO. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: CAS-16021870 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,100.

TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT ATTEMPTED TO ACCELERATE TO PASS ANOTHER VEHICLE AND NOTICED AN ABNORMAL ODOR COMING FROM THE AIR CONDITIONING VENTS. THE ODOR SMELLED SIMILAR TO BURNING FUEL. THE VEHICLE WAS TAKEN TO COURTESY FORD (LOCATED AT 1107 BRASHEAR AVE, MORGAN CITY, LA 70380, (985) 492-7260) WHERE IT WAS DIAGNOSED THAT THE ODOR EMITTED FROM THE COATING ON THE EXHAUST SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A SMOKE TEST WAS ALSO PERFORMED ON THE VEHICLE. A REPAIR WAS MADE INSIDE THE DRIVER'S SIDE WHEEL WELL. THE CONTACT TEST DROVE TWO SEPARATE 2018 FORD EXPLORERS AND EXPERIENCED THE SAME ODOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ACCELERATING, EXHAUST FUMES EMERGED AND CAUSED A STRONG ODOR. THE VEHICLE WAS TAKEN TO LAMOUREUX FORD (366 E MAIN ST, EAST BROOKFIELD, MA 01515) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,100. *TT UPDATED 10/17/18*JB

TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A SULFUR ODOR COMING THROUGH THE AIR VENTS IN THE VEHICLE. THE FAILURE CAUSED THE CONTACT TO BECOME NAUSEOUS AND DIZZY. THE CONTACT WAS CONCERNED FOR HER SAFETY. WINNER FORD (250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ, (856) 428-4000) DIAGNOSED THAT THE SULFUR ODOR WAS COMING FROM THE EXHAUST AND THE CATALYTIC CONVERTER. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS 3,500.

TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE ODOR OF EXHAUST FUMES WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (KENDALL FORD, 250 E. OVERLAND RD, MERIDIAN, ID), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. AFTER RETRIEVING THE VEHICLE, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,143. *TT CONSUMER IS SMELLING A EXHAUST ODOR IN CAB INTER./ POSSIBLE ANOTHER TYPE OF SMELL... CUSTOMER STATES THAT HE JUST GETS A BAD ODOR INTERMITTENTLY THOUGHT IT MIGHT BE EXHAUST. UPDATED 10/23/18*JB

TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES SEEPED INSIDE THE VEHICLE CABIN WHILE DRIVING. THE VEHICLE WAS TAKEN TO HEALEY FORD LINCOLN (2528 NY-17M, GOSHEN, NY 10924, (877) 706-3640) AND WAS REPAIRED AT LEAST TWICE FOR THE FAILURE. THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 3,000.

WHILE DRIVING NORMALLY ACCELERATION WILL BEGIN TO REDUCE CONTINUELY UNTIL THE VEHICLE STOPS ALTOGETHER. NO WARNING LIGHTS OR ANYTHING. THIS HAPPENED ON THE EXPRESSWAY EACH TIME. THE VEHICLE IS ONE MONTH OLD. DEALERSHIP CAN'T FIND A PROBLEM.

WHEN ACCELERATING, THE SMELL OF EXHAUST FILLS THE CAR. WHEN YOU PRESS THE GAS ALL YOU CAN SMELL IS EXHAUST. IT'S BEEN THIS WAY FROM DAY ONE. FORD TRIED TO FIX IT UNDER RECALL BUT IT DID ABSOLUTELY NOTHING. YOU CAN STILL SMELL IT JUST THE SAME. NO DIFFERENCE AFTER THEIR ATTEMPT TO FIX IT.