2018 Ford Explorer Backup System Problems

The reverse camera does not work, when the car is in reverse.there is no visual on the monitor, which makes it unsafe when the car is in reverse, took the car to the dealer, was told that this car is not in recall

My rear view camera goes to a dark blue or gray s screen with the words “check surroundings for safety” & “Camera is unavailable” and it does not work. This is the same recall issue that is on 1,900+ plus vehicles from a recall. I have called and filled a complain with Ford and have visited 3 dealers in our area and that is what they tell me. I have photos and I need this repair done ASAP because I travel with an [XXX] I’ve called Ford four different times since July and I keep getting the run around and visit different t dealers that tell me that it is the same problem as the recall but the explorers are not yet part of the recall. I NEED YOUR HELP PLEASE THANK YOU [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Explorer. The contact stated that while operating the vehicle, the display screen became inoperable. During the failure, the back over prevention camera was inoperable, and features including the engine temperature gauge was not available to the driver. The vehicle was taken to the local dealer who diagnosed that the D-Pin needed to be replaced. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.

The contact owns a 2018 Ford Explorer. The contact stated that occasionally while shifted into reverse(R), the rearview camera failed to properly display the image behind the vehicle. There was no warning light illuminated. Additionally, the contact stated that the failure had progressed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,265.

The contact owns a 2018 Ford Explorer. The contact stated while reversing, the back-over prevention camera system failed to function as intended. The contact stated the back-over prevention camera seized and displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with a failed back over prevention camera system. The contact was informed that the back over prevention camera system needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the vehicle was taken to the dealer twice due to the persistent failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 200. The VIN was unavailable.

The contact owns a 2018 Ford Explorer. The contact stated that the rear backup camera would display a blue image on the infotainment screen. The dealer was notified of the failure and informed the contact that there were no recalls on the vehicle. The manufacturer was also notified of the failure and was given the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 42,000.

The contact owns a 2018 Ford Explorer. The contact stated that on several occasions while in reverse, the back-over prevention screen displayed a black screen preventing the image from being seen. The vehicle was taken to a dealer where it was diagnosed that the APIM needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer was notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2018 Ford Explorer. The contact stated the rearview camera screen was blue and inoperable. The contact stated the “Camera not Available” warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rearview camera to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.

I have a 2018 Ford Explorer. My SYNC 3 is showing a black screen due to a failed APIM. I do not have my rear camera, GPS, or hands-free capability which impedes driving safely. Ford has recalled multiple other years of my vehicle for this same reason, but not the 2018. Ford has also extended it's warranty up to 7 years/100,000 miles on some years of my vehicle, for the same reason, but not the 2018. I am reading that there are numerous other owners who a have the same problem with only an expensive resolution. The Ford dealer confirmed the need to replace the APIM today at a cost of $1,417. This is unacceptable due to the safety factor and that they know this is a problem in their vehicles. I reported it to Ford and their response was my warranty is expired and there is no recall, so I have to pay.

The contact owns a 2018 Ford Explorer. The contact stated that while reversing, the Back Over Prevention camera image froze and intermittently failed to display an image. An unknown warning light was illuminated, and a camera sensor message was displayed. The vehicle was taken to a local dealer, where it was diagnosed that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

The contact owns a 2018 Ford Explorer. The contact stated that initially, the infotainment screen would intermittently fail to operate upon the start of the vehicle without warning. Recently, the contact stated that the infotainment screen had completely failed and that the screen had remained blank while the vehicle was in operation. Due to the failure, the back over prevention camera was inoperable. The contact called the manufacturer who then referred him to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 33,000.

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was reversing from the garage, the rearview camera was inoperable. There was no warning light illuminated. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the failure might be due to a computer software issue. The dealer also advised the contact to bring the vehicle in for a diagnosis. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for diagnosis. The vehicle was not diagnosed or repaired. The failure mileage was approximately 54,800.

Unable to utilize the technology screen that the backup camera utilizes. Black screen with no power and unable to get visual or audio object warnings. Being informed the APIM is faulty.