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2017 Ford Explorer Suspension Problems

38 owner-reported suspension complaints from NHTSA data

38
Complaints
4
Recalls
4
Crashes
Jan 2021Dec 2019
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Suspension Recalls (4)

RECALLCampaign #19V435000

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.

Fix: Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.

RECALLCampaign #21V537000

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.

Fix: Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.

RECALLCampaign #20V675000

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.

Fix: Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.

RECALLCampaign #26V101000

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.

Fix: Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.

Owner Complaints (38)

criticalSUSPENSION
CrashFiled: Mar 2026

After a Ford suspension recall was completed on your 2017 Explorer, you experienced severe vibration and clunking sounds while driving, followed by loss of control at 30 MPH that caused a crash into a pole. Since 2023, you've had multiple suspension components replaced including control arms, CV axles, struts, and sway bar links multiple times, along with premature tire wear, but the problem persists—a mechanic later found loose and detached struts and worn sway bar links. The fix will likely involve properly securing or replacing the struts, replacing worn sway bar links and bushings, and investigating the root cause of premature wear affecting multiple suspension parts.

NHTSA #: 11726738
criticalSUSPENSION
Filed: Aug 2024

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension). The contact stated that while his wife was driving 45 MPH, the driver lost control of the vehicle and ended up nearby a ditch.

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NHTSA #: 11611120
criticalSUSPENSION,WHEELS
Filed: Jan 2024

Rear toe joint arm used to replace recalled rear toe joint arm is causing the tires in the back to tilt leaving vehicle at risk of roll over accident from tire, axel, or suspention failure. The SUV becomes increasingly unstable and difficult to control. The mechanic said it was a miracle that my SUV had not flipped.

NHTSA #: 11567407
criticalSUSPENSION
Filed: Jul 2023

Driver's side rear suspension, toe-link arm broke while driving at approximately 30mph and I nearly lost control. After towing vehicle home, I found the toe-link broke completely off at the weld closest to the wheel hub.

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NHTSA #: 11533935
criticalSUSPENSION
CrashFiled: Nov 2021

Vehicle was WB on I94 in Minneapolis when the rear toe link fractured causing loss of steering control and a crash. The driver and injured party is [XXX]. I am his attorney.

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NHTSA #: 11439371
criticalSUSPENSION,STRUCTURE
Filed: May 2021

I have 2 recalls that my dealer wont fix because they wont get me a rental car while my is repaired.my question who is responsible if injury or death occurs because of these recalls ?

NHTSA #: 11414953
criticalSUSPENSION
CrashFiled: Apr 2021

Left side rear suspension toe link fracture in my car ocurred when the car was in service on a highway! After the failure mode ocurred, we lost the control of the car and we front crashed against a truck. Fortunatelly a fatality does not ocurred but it was closed, only body injuries and a lost car.

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NHTSA #: 11414167
criticalSUSPENSION,ENGINE
Filed: Feb 2018

Tl* the contact owns a 2017 ford explorer. While driving approximately 30 MPH, the contact heard an explosion coming from the front passenger side of the vehicle. The vehicle then stalled without warning.

NHTSA #: 11067268
highSUSPENSION
Filed: Mar 2026

While driving at 30 mph on a country road, your driver's side toe link broke, which nearly caused you to go off the road into a ditch. This sudden failure affected your vehicle's steering control and stability.

NHTSA #: 11727135
highSUSPENSION
Filed: Oct 2024

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side rear toe link fractured. The contact stated that the rear end of the vehicle swerved to the left.

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NHTSA #: 11622988
highSUSPENSION
Filed: Aug 2024

The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH, the vehicle ran over a pothole and the contact attempted to turn and the tires slid. The vehicle was serviced under NHTSA Campaign Numbers: 21V537000 (Suspension), but the failure persisted.

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NHTSA #: 11606762
highSUSPENSION
Filed: Aug 2021

The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, the contact heard a loud snap from the rear driver’s side of the vehicle which resulted in the contact losing control of the vehicle and the vehicle started to fishtail. The contact was able to regain control of the vehicle and safely stopped the vehicle on the side of the road.

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NHTSA #: 11428972
mediumSUSPENSION
Filed: Dec 2025

Cars rear end sways all over the place almost spun out on highway. I did some research and saw numerous recalls on the toe link in the rear of vehicle and have a good feeling its faulty again. I see it was replaced numerous times do to recall.

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NHTSA #: 11703125
mediumSUSPENSION,POWER TRAIN
Filed: Jul 2025

Delayed in transmission in gauging when going down hills especially going up them and causing vibration slowing down while vehicle moving.This is Ford Explorer XLT model 2.3 motor type 6 Speed automatic VIN:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

NHTSA #: 11674662
mediumSUSPENSION
Filed: Nov 2024

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle became difficult to control. The contact then noticed that the tire wear was uneven.

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NHTSA #: 11627261
mediumSUSPENSION
Filed: Nov 2024

Brought vehicle in for a recalled issue concerning the rear toe. After the repair, had accelerated tire wear in a month. Replaced the tires 3x in 2 years and the issue is still there.

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NHTSA #: 11623258
mediumSUSPENSION
Filed: Sep 2023

The contact owns a 2017 Ford Explorer. The contact stated that there was an abnormal clicking sound coming from the vehicle. There were no warning lights illuminated.

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NHTSA #: 11543772
mediumSUSPENSION,AIR BAGS
Filed: Jun 2023

Before the safety recalls for the rear suspension the vehicle made a loud noise almost like helicopter blades from the rear. It stopped after the recall was fixed but has started again. The air bag light has been on since about a month after I bought the vehicle.

NHTSA #: 11527542
mediumSUSPENSION
Filed: Jun 2023

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 70 MPH in a rainstorm, the rear of the vehicle started to violently fishtail from side to side. The contact stopped and inspected the vehicle but found no failure.

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NHTSA #: 11526924
mediumSUSPENSION
Filed: Jul 2022

Rear bushing has split causing the rear end to sway and rattle loudly. Extreme safety concern. Unable to get in contact with any of the dealerships in Tucson AZ in regards to this matter.

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NHTSA #: 11473115
mediumSUSPENSION
Filed: Mar 2022

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

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NHTSA #: 11455013
mediumSUSPENSION
Filed: Feb 2022

Dealer still has no parts for recall 21S32 and no ETA for such. Recall said parts would be available the latter part of the 4th quarter of 2021. Out of caution I replaced the toe links with MOOG parts at my own expense.

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NHTSA #: 11451917
mediumSUSPENSION,WHEELS,UNKNOWN OR OTHER
Filed: Feb 2022

When I had to drive with 1 inch of snow on the road it felt like my rear end was going to come out of my car. My rear end was all over the place and has been getting worse when driving in snow and rain. This is putting my children life at risk especially since there's a recall on my vehicle and there's still no parts to fix it.

NHTSA #: 11451415
mediumSUSPENSION,UNKNOWN OR OTHER
Filed: Jan 2022

I have 4 recalls on my vehicle that multiple Ford Dealerships tell me that they can not fix because of parts not being available or no remedy is available. This has been going on for almost a year now. With these recalls, I feel that my car is not safe to drive.

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NHTSA #: 11447660
mediumSUSPENSION
Filed: Sep 2021

The contact owns a 2017 Ford Explorer. The contact received a recall notification for NHTSA Campaign Number: 21V537000 (Suspension). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

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NHTSA #: 11434521
mediumSUSPENSION
Filed: Jul 2021

CURRENTLY LEFT REAR KNUCKLE AND LINK FAILING AND NEEDS TO BE REPLACED. Dealership service dept will not cover under warranty even though Ford had put out a recall for other 2017 ford explorers. recall# 19V435000.

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NHTSA #: 11423527
mediumSUSPENSION,AIR BAGS
Filed: Apr 2021

The rear suspension started with a lower noise in the rear passenger side, whenever I make turns or the road is a little rough. To this day is getting a lot worse, more noise and unstable when I take turns. Also the seat belt light come on, and I was told that the module is malfunction and need to reset or replace with a new one.

NHTSA #: 11407826
mediumSUSPENSION
Filed: Mar 2021

Wife and I purchased an 2017 xlt sport with 11,000 miles and within months we kept hearing popping noises as she turns. Its the struts and they have been replaced twice within with 20k miles. Just had them replaced again at our local dealership who helped us tremendously and didn't charge us that much since it is now out of warranty 39,000 miles replacing them and its popping again.

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NHTSA #: 11404122
mediumSUSPENSION
Filed: Jan 2021

Tl* the contact owns a 2017 ford explorer. The contact received notification of NHTSA campaign number: 20v675000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

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NHTSA #: 11386818
mediumSUSPENSION,SEATS
Filed: Dec 2019

Tl* the contact owns a 2017 ford explorer. The contact received a recall notification for NHTSA campaign numbers: 19v435000 (suspension) and 19v651000 (seats). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.

NHTSA #: 11287522
mediumSUSPENSION
Filed: Sep 2019

Tl* the contact owns a 2017 ford explorer. The contact received a recall notice for NHTSA campaign number: 19v435000 (suspension) and took the vehicle to be serviced at viva ford (5550 n desert blvd, el paso, tx 79912, 915-834-2800). After the vehicle was serviced, the contact stated that the middle of both rear tires began to wear on the traction.

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NHTSA #: 11256253
mediumSUSPENSION
Filed: Jul 2019

Tl* the contact owns a 2017 ford explorer. The contact received notification of NHTSA campaign number: 19v435000 (suspension). Waldorf ford (located at 2440 crain hwy, waldorf, md 20601, (301) 234-7591) stated that the part was not available and exceeded a reasonable amount of time for the recall repair.

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NHTSA #: 11233313
mediumSUSPENSION
Filed: Jul 2019

Tl* the contact owns a 2017 ford explorer. The contact received notification of NHTSA campaign number: 19v435000 (suspension). The contact stated that the manufacturer exceeded a reasonable amoutn of time for the recall repair.

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NHTSA #: 11231276
lowSUSPENSION
Filed: Mar 2025

After rear toe link replacement due to safety recall, the camber causes the wear on the outside of the rear tires to increase drastically. Even after several alignments the camber can not be adjusted so the wear continues.

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NHTSA #: 11647058
lowSUSPENSION
Filed: Jun 2022

We are experiencing a clunk in the rear along with some sway at times when driving. We have had a mechanic verify that is a bushing issue that has been recalled (21S32) on this vehicle, but ours was not included because it was determined to be outside of the region of the recall. Ford will not honor the recall.

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NHTSA #: 11469835
lowSUSPENSION
CrashFiled: Aug 2021

Was driving 35mph and rear left toe link snapped causing the car to swerve into another car. There is a recall on it from Ford but I do not have any outstanding recalls.

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NHTSA #: 11428265
lowSUSPENSION
Filed: May 2021

I had the rear suspension recall done and after purchasing a new set of tire my rear right tire is wearing incredibly fast as if the rear suspension issue is still present.

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NHTSA #: 11416029
lowSUSPENSION,POWER TRAIN,ENGINE
Filed: Apr 2021

The vehicle had loose k member bolts, bent struts, loose exhaust system. This was found when we took vehicle in for first oil change

NHTSA #: 11413382

Other 2017 Ford Explorer Issues