2011 Ford Explorer Transmission Problems

Your vehicle's electric power steering system failed while you were stopping at a red light, causing the steering wheel to become very difficult to turn and triggering warning messages about power steering and traction control. This is a known safety defect covered by a federal recall (NHTSA Campaign 14V284000), but both the dealership and Ford Corporate refused to perform the recall repair. A steering torque sensor replacement or electric power steering unit repair would typically be needed to restore normal steering function.

Your wheels lock up at low speeds, though it happens infrequently—about 3 times per year. You've reported this to your Ford dealer multiple times over several years without resolution, and you recently discovered there's an open recall for this issue. The dealer is now refusing to service it because the recall is more than 10 years old and your vehicle has 180,000 miles, even though you never received the original recall notice. Fixing this will likely involve the dealer inspecting and repairing the powertrain components related to wheel locking, possibly including the transfer case or related electronic controls.

The power steering system fault failed .Yes, the power steering system is available for inspection upon request.The failure of the power steering system put my safety and the safety of others at risk because it became extremely difficult to steer the vehicle, especially at low speeds, which could have led to a loss of control and potential accidents.Yes, the problem has been reproduced and confirmed by SUBURBAN FORD OF TROY .The vehicle has been inspected by SUBURBAN FORD OF TROY.There were no warning lamps or messages prior to the failure. The issue first appeared suddenly while driving on September 14, 2024.

The contact owns a 2011 Ford Explorer. The contact stated that while the windshield wipers were in the on position, the wipers went off the vehicle and had to be pushed back into place. There was an unknown yellow warning light illuminated. The contact stated that while making a turn, the driver's and passenger's front wheels detached on two occasions. The vehicle was taken to an independent mechanic and the vehicle received an unstated repair. There was an abnormal sound while driving at various speeds. While shifting gear, the vehicle jumped. The vehicle was taken to the local dealer however, the result of the diagnostic test was unknown. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 104,000.

The contact owns a 2011 Ford Explorer. The contact stated that on five different occasions while driving at various speeds, the power steering warning light illuminated, and the steering wheel became firm, making it difficult to steer the vehicle. The contact stated that on one occasion, the vehicle was towed to a dealer where the contact was informed that the power steering gear needed to be replaced. The vehicle was repaired; however, the failure recurred a week later. The manufacture was notified of the failure. The failure mileage was approximately 120,000.

Driving along and the power steering assist went out. I called dealer and they said if it was over 10 years they didnt have to repair it. According to your website, It has a 15 year window. Please advise

Every time we put the car in park, it would not register that it was in park and warning kept flashing that said shift to park. We had to just turn off the car most of the time and sometimes wiggling the shifter would work any time the "Not in Park" sign comes on when I know the gear is in park. I believe this can cause serious damage to property or cause death since the vehicle can roll. I believe Ford Motor Co should own up and recall all vehicles for service much for This is a known problem that has been know to happen to 2011 Edge and Explorers. The switch in the console shifter tends to fail prematurely. If the light does not light up the computer thinks the car is NOT in Park and alarms go off. THIS NEEDS TO BE FIXED BY FORD THIS IS A SAFETY ISSUE

Between 7/17/20 and 9/7/20 car stalled five times and stopped moving while in drive mode with no warning. Dealer kept car from 7/30/20 to 8/7/20, but problem was not fixed. Car returned to dealer 9/8/20 and kept by them until 9/16/20 when it was returned with problem apparently fixed. No problem since. Diagnosed Throttle Body Failure. Have verifying work order and invoice.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE CONTACT ENTERED AND STARTED THE VEHICLE. THE VEHICLE WAS SHIFTED INTO REVERSE HOWEVER, WHILE TURNING THE STEERING WHEEL THE VEHICLE FAILED TO OPERATE AS DESIGNED. THE POWER STEERING WARNING LIGHT BECAME ILLUMINATED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT SPOKE WITH A REPRESENTATIVE AT TONY SERRA FORD (40905 HIGHWAY 280, SYLACAUGA, AL 35150 (256) 245-5000) AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 161,000.

RANDOMLY HAS A AWD FAULT WARNING. LOSES TRANS POWER. REQUIRES STOP. SHUT OFF & RESTART. DANGEROUS! HAS HAPPENED OF FREEWAY SEVERAL TIMES. DEALER FOUND NO RECORD SAVED???? JUST HAPPENED AGAIN YESTERDAY!!!

EVERY TIME I GO IN THE HIGHWAY AND I GO 60 MILES PER HOUR I START SMELLING THE EXHAUST SMELL INSIDE MY CAR START FEELING KIND OF DIZZY WITH HEADACHES TOOK THE CAR TO THE DEALER CHECK THAT AND IT'S DOING IT AGAIN EXHAUST SMELL COMES INSIDE OF CAR REALLY BAD

SECOND (2ND) OCCURRENCE. VEHICLE AS BACKED INTO DRIVEWAY AND PARKED WEDNESDAY FEBRUARY 20,2019. THURSDAY FEBRUARY 21, 2019 AT APPROXIMATELY 7:00 AM, IT WAS OBSERVED THE THE VEHICLE HAD ROLLED BACKWARDS APPROX. 13 FEET ON ITS OWN. VEHICLE WAS LOCKED AND TRANSMISSION WAS IN PARK. APPROXIMATELY 7:15 AM IT WAS OBSERVED THAT THE ROLLED APPROXIMATELY 16 INCHES MORE WITH THE BACK BUMPER RESTING AGAINST THE WALL. THIS EVEN IS DOCUMENTED WITH PICTURES. FIRST (1ST) OCCURRENCE VEHICLE WAS PARKED NOSE FIRST IN DRIVEWAY ON FEBRUARY 11, 2019. FEBRUARY 12, 2019 AT APPROXIMATELY 8:00 AM, MY WIFE HAD ASKED IF WE HAD MOVED THE VEHICLE FORWARD BECAUSE THE FRONT OF VEHICLE WAS ALMOST TOUCHING THE WALL. THE VEHICLE WAS LOCKED AND IN PARK. THE WEATHER ON BOTH OCCURRENCES WAS SNOW THEN RAIN. UNABLE TO ATTACH PHOTOS DUE TO FILE SIZE.

I WAS TURNING OUT OF MY ALLEY AND THE CAR HAD NO POWER. WHEN I TRIED TO ACCELERATE NOTHING HAPPENED. I HAD AN ORANGE WARNING LIGHT WITH A WRENCH COME ON THE DASHBOARD. I TURNED THE CAR OFF AND THEN BACK ON AND THERE WAS NO WARNING LIGHT AND NO ISSUE WITH THE ACCELERATION. DEALERSHIP COULDN'T FIND A PROBLEM BUT THIS ISSUE IS ALL OVER THE INTERNET AND THERE IS A RECALL FOR IT BUT NOT FOR MY VIN NUMBER OR YEAR.

I WAS DRIVING MY 2011 FORD EXPLORER (65,000 MILES) WHEN I SUDDENLY LOST ALL POWER TO MY GAS, BREAK AND STEERING WHEEL. LUCKILY I WAS GOING CLOSE TO 10-15 MILES PER HOUR AND I MANAGED TO VEER ONTO SOMEONE'S LAWN AND HIT THE EMERGENCY BREAK. I WAS TOLD THAT THERE WAS OIL LEAKING INTO THE ENGINE THAT CAUSE A COMPLETE ENGINE FAILURE. NO SENSORS WENT OFF PRIOR TO THE INCIDENT AND I HAVE ONLY GOTTEN MY CAR REPAIRED AT THE FORD DEALERSHIP.

SHIFTER DOES NOT ENGAGE INTO PARK AND WARNING LIGHT COMES ON. WILL NOT ENGAGE MY SEAT TO SLIDE BACK AFTER PUTTING IT INTO PARK. MY CAR WAS STATIONARY EVERY TIME. ALTHOUGH, THE PERSON WHO REALISED IT WAS NOT SHIFTING INTO PARK WAS THE FORD DEALERSHIP. AND NOW IVE NOTICED IT EVERY TIME. NO MATTER HOW MANY TIMES I RESTART MY CAR IT WELL NOT SHIFT INTO PARK. I MUST APPLY THE PARKING BRAKE. FORD HAS NUMEROUS RECALLS ON VEHICLES FOR THE SAME PROBLEM, HOWEVER THE FORD EXPLORER IS NOT....WHY? AFTER LEAVING DEALERSHIP I WAS GIVEN THE PARTS LIST FOR THE SHIFTING ISSUES, WHICH IS A SAFETY CONCERN THAT SHOULD HAVE BEEN FIXED BY FORD.

THE EXPLORER WAS PUT INTO PARK AND LEFT RUNNING IN THE DRIVEWAY AS I WENT INTO THE HOUSE TO GET MY KIDS. WHEN I GOT OUT OF THE CAR IT DIDN'T MOVE AT ALL. WHILE I WAS GETTING MY KIDS TOGETHER I HAPPEN TO LOOK UP AND SEE MY EXPLORER CRASHED INTO A TREE IN THE BACKYARD. I WENT OUT TO SEE WHAT HAPPENED AND THE EXPLORER HAD GONE UP A SLIGHTLY INCLINED DRIVEWAY, DOWN A HILL, THROUGH AND ALUMINUM FENCE, AND CRASHED INTO A TREE. WHEN I OPENED THE DRIVER DOOR THE GEAR SHIFTER STILL SHOWED IN PARK.

ON 8/24/2017, WHILE I WAS DRIVING ON GARDEN STATE PARKWAY, NJ, APPROACHING TOLL GATE NEAR EXIST 114, SUDDENLY THE INDICATOR LIGHTS SHOWED AWD OFF AND I LOST ALL POWER. I WAS ABLE TO COAST THROUGH THE TOLL GATE BUT COULD NOT ACCELERATE ANYMORE. I WAS ABLE TO PARK ON ROAD SHOULDER. I DISMISSED INDICATOR AWD OFF WARNING BY CLICK "OK" BUT IT KEPT COMING BACK AND I CANNOT DRIVE FORWARD ANYMORE. MEANWHILE, THE TERRAIN MANAGEMENT SYSTEM INDICATION LIGHT GOT OFF. I STOPPED ENGINE AND RESTARTED ENGINE, AND EVERYTHING WAS BACK TO NORMAL. THIS IS A SERIOUS LOSE POWER ISSUE THAT MANY OTHER FORD EXPLORER OWNERS REPORTED. THERE IS A PE13003 NHTSA RECALL BUT THIS DOESN'T COVER FORD EXPLORER, EVEN I BELIEVE MANY OTHER FORD CARS (LIKE FORD EDGE) SHARE SAME PARTS WITH EXPLORER. IF I LOST POWER WHEN I DRIVE IN HIGH SPEED, I MAY END UP WITH MAJOR CAR ACCIDENT!!!

ELECTRONIC THROTTLE BODY ISSUE - OVER THE LAST 30 DAYS, MY 2011 FORD EXPLORER HAS STALLED LEAVING ME WITH NO POWER TO CONTROL MY SPEED. LUCKILY THE TIMES THIS HAS HAPPENED, I HAVE BEEN ON CITY STREETS DRIVING 30-40 MPH. A WARNING GOES OFF STATING "AWD OFF" AND THEN A PICTURE OF A WRENCH APPEARS AND I LOSE ALL SPEED AND AM FORCED TO LIMP OFF THE ROAD. I AM ABLE TO SHIFT INTO PARK, TURN THE VEHICLE OFF AND THEN START BACK UP. AFTER THE FIRST INCIDENT, I TOOK THE VEHICLE TO THE LOCAL FORD DEALER AND THEY WERE UNABLE TO DETECT THE ERROR CODE AND SAID IT WAS LIKELY A FLUKE. SINCE THAT VISIT TO THE DEALERSHIP, MY VEHICLE HAS HAD THIS ISSUE ON MULTIPLE OCCASIONS. TODAY, IT HAPPENED 4 TIMES WHICH HAS LEFT ME TO FEAR DRIVING ON THE HIGHWAY OR INTERSTATE FOR SAFETY REASONS. AFTER DOING ONLINE RESEARCH, IT APPEARS THAT THE ISSUE IS VERY SIMILAR TO THE ETB ISSUES THAT FORD OPENED UP "CUSTOMER SATISFACTION PROGRAM 13N03" BUT UNFORTUNATELY IT DID NOT INCLUDE FORD EXPLORERS.

CAR LOSSES POWER WHILE IN MOTION. FRIST TIME NEAR MY HOME. SECOND TIME WHILE DRIVING IN TOWN. STOP, TURN OFF MOTOR THEN BACK ON AND MESSAGE IS GONE. MY CAR HAS DONE THIS TWICE NOW. DO NOT TRUST MY CAR TO DRIVE FAR FROM HOME. THROTTLE BODY ASSEMBLY IS HAVING ISSUES AND UNDERSTAND IT'S BEEN RECALLED ON A DIFFERENT FORD CAR BUT NOT EXPLORER. MOST LIKELY SAME THROTTLE ASSEMBLY!

I HAVE A 2011 FORD EXPLORER AND I ABSOLUTELY HATE IT !!! EVER SINCE I PURCHASED THE VEHICLE , I HAVE HAD MANY PROBLEMS. I JUST HAD MY POWER STEERING RACK REPLACED , OUT OF POCKET, UNTIL FORD DECIDED TO RECALL IT. NOW, I HAD TO REPLACE THE TRANSFER CASE , WHICH IRONICALLY WENT BAD OUT OF NO WHERE. THE TRANSFER CASE IS A MAJOR ISSUE WITH FORD VEHICLES AND FORD REFUSES TO RECALL IT . I HAVE HAD MANY MANY PROBLEMS WITH

WENT TO GO DRIVE THE SUV WHILE DOING ONLY 25 MPH & IT WAS RAVING OUR 3-5 RPM. WHILE DRUG IN THE CITY

HAVE EXTENSIVE ENGINE DAMAGE DUE TO WATER PUMP FAILURE WITH NO WARNING! I WAS DRIVING MY VEHICLE DOWN A MAIN HIGHWAY AND ALL OF A SUDDEN THE "ENGINE COOLANT OVERTEMP" CAME ON THEN "LOW OIL PRESSURE" AND MY VEHICLE SHUT DOWN! I COULDN'T DRIVE THE VEHICLE. LUCKILY I DRIFTED TO SIDE OF THE ROAD SO THAT MY CAR COULD BE TOWED WITHOUT HAVING AN ACCIDENT! SHOP DETERMINED WATER PUMP FAILURE AND WATER LEAKED INTO MY ENGINE POOR ENGINE DESIGN ON FORDS PART) AND DESTROYED THE ENGINE WITH NO WARNING! NO ENGINE LIGHT CAME ON OR ANYTHING. PLEASE INVESTIGATE THIS. THERE ARE NUMEROUS COMPLAINTS ABOUT THIS SAME SITUATION. I CALLED FORD TO COMPLAIN BUT ALL THEY DID WAS TAKE DOWN MY COMPLIANT. THIS IS A SAFETY ISSUE BECAUSE I WAS DRIVING IN TRAFFIC AND THIS COULD HAVE CAUSED AN ACCIDENT. THE WHOLE CAR JUST SHUT DOWN! *TR

WHILE DRIVING 65 MPH ON THE INTERSTATE, I HEARD A DING, SAW A LARGE WRENCH ICON ON THE LEFT SIDE OF THE DASH, AND I LOST ALL ACCELERATOR POWER. MY CAR SLOWED TO A CREEP. THE AUTO PROPULSION MECHANISM WOULD DRIVE IT ABOUT 2 MPH, AND I COULD PUSH THE ACCELERATOR TO THE FLOOR AND NOTHING HAPPENED. *TR

DRIVING AT SPEED LIGHT ON THE STREET AT 35-40 MILES AND ALL OF THE SUDDEN THE SPEED GOES DOWN TO ABOUT 5MILES AND STARTS TO SHAKE AND A WRENCH LIGHT APPEARS ON THE DASH BOARD AND I HAVE TO PULL OVER AND TURN OF THE CAR WAIT ABOUT 5-10 MINS TURN IT BACK ON AND WORKS PERFECTLY NORMAL ABOUT, THIS HAS HAPPEND ONCE EVERY WEEK FOR THE PAST 4 WEEKS, LAST WEEK WE TOOK IT TO THE DEALER FOR SEVERAL RECALLS THE CAR HAD, AND TOKD THEM ABOUT IT BUT THEY DIDNT SAY ANYTHING. THEIRS NEED TO BE A RECAL ON THIS BECAUSE THIS IS A SERIOUS DANGEROUS SITUATION

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 35 MPH, THE VEHICLE FELT AS IF THE TRANSMISSION ATTEMPTED TO SHIFT GEARS INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE SERVICE VEHICLE SOON WARNING LIGHT ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE. IN ADDITION, WHILE DRIVING, THE VEHICLE FAILED TO DOWNSHIFT. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

I WAS LEAVING MY HOUSE PULLING A KAYAK TRAILER WITH ONE KAYAK ON IT, WENT ABOUT A HALF BLOCK AND THE ENGINE SLOWED DOWN AND THE FORD EXPLORER WOULD HARDLY MOVE. WAS ABLE TO GO AROUND THE BLOCK AND MAKE IT BACK TO MY DRIVEWAY. AFTER STOPPING AND RESTARTING THE PROBLEM WAS GONE. I HAD THE FORD EXPLORER TOWED TO THE DEALER WERE I BOUGHT IT, THEY CHECKED IT AND SAID IT DIDN'T SHOW A ERROR CODE ON THE COMPUTER AND DROVE IT TWICE AND COULD NOT MAKE IT HAPPEN SO THERE WAS NOTHING THEY COULD DO. I RESEARCHED THE PROBLEM AND FOUND OUT IT IS THE ELECTRONIC THROTTLE BODY AND THEY HAVE CHANGED OVER ONE MILLION OF THEM. BOTH YOU AND FORD ARE AWARE OF THE PROBLEM BUT A RECALL WAS NEVER ISSUED. ALSO ONCE THIS HAPPENS IT WILL HAPPEN AGAIN UNTIL THE PROBLEM IS FIXED. I HAVE A VEHICLE WITH 38 THOUSAND MILES ON IT THAT IS UNSAFE TO DRIVE AND CANNOT GET IT FIXED.

WHILE DRIVING AT 35 MPH GOING STRAIGHT AHEAD, THE CAR SUDDENLY SHIFTED INTO REVERSE, CAUSING THE VEHICLE TO SKID TO A STOP, THIS LOCKED UP THE FRONT AND REAR WHEELS SKIDDING ON THE PAVEMENT. THERE WAS TRANSMISSION FLUID ON THE GROUND WHEN IT WAS TOWED TO THE DEALERSHIP. ALSO THE REAR VIEW CAMERA CAME ON AT THE SAME TIME SO THE OCCUPANTS COULD SEE THE CAR BEHIND THEM, ALSO INDICATING THE CAR WAS IN REVERSE. THE TRANSMISSION LEVER/HANDLE WAS STILL IN DRIVE. I BELIEVE THIS WAS SOME TYPE OF ELECTRONIC MALFUNCTION, BUT NO WARNING LIGHTS CAME ON, AND ON THE COMPUTERIZED VEHICLE CHECK IT INDICATED NO MALFUNCTIONS, TEMPORARILY THE HILL ASSIST LIGHT CAME ON BUT WENT OUT SHORTLY BEFORE THE CAR WAS TOWED. THE CAR COULD NOT BE SHIFTED INTO ANY GEAR, NOR MOVE FORWARD OR BACKWARDS. THE FRONT WHEELS WERE LOCKED AND SKIDDING AS IT WENT ONTO THE TOW TRUCK. THE REAR WHEELS MOVED AT THIS POINT AND IT IS A FOUR WHEEL DRIVE VEHICLE.

FAULTY ELECTRICAL SWITCH WITHIN THE GEAR SHIFTER KNOB PERIODICALLY INDICATES THAT CAR IS NOT IN "PARK" WHEN THE CAR IS ACTUALLY IN PARK. THIS IS WORRISOME SINCE YOU ARE ALWAYS AFRAID YOUR CAR WILL ROLL AWAY. THIS PROBLEM OCCURS PERIODICALLY FOR ME AND IS REMEDIED TEMPORARILY BY FRANTICALLY "CLICKING" THE GEAR SHIFTER SWITCH UNTIL THE MESSAGE GOES AWAY. THIS PROBLEM SEEMS TO BE A PROBLEM THAT IS NOT UNIQUE TO ME. THERE ARE SEVERAL POSTS ONLINE ABOUT THE EXACT SAME ISSUE.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE ACCELERATING FROM A TRAFFIC LIGHT, THE VEHICLE STARTED TO VIBRATE UNCONTROLLABLY. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHEN DRIVING FROM A COMPLETE STOP OR WHEN DECREASING IN SPEED. ALSO, WHILE DRIVING 15 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE ONLY OCCURRED ONCE. THE CONTACT ALSO STATED THAT THE INTERIOR LIGHTING ON THE INSTRUMENT PANEL WOULD DIM OCCASIONALLY WHILE DRIVING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,800.

I REVIEVED SAFETY RECALL NOTICE 14S06/NHSA RECALL 14V-286 FROM FORD MOTOR COMPANY IN DEARBORN, MICHIGAN INFORMING ME THAT A RECALL WAS TO BE PERFORMED ON MY POWER STEERING. THE NOTICE ALSO STATED THAT THE POWER STEERING GEAR WOULD BE REPLACED UNDER WARRANTY FREE OF CHARGE (PARTS AND LABOR) SHOULD IT FAIL BEFORE 150,000 MILES OR THE END OF DECEMBER 2015. "THE LOSS OF POWER STEERING EFFORT, ESPECIALLY AT LOW SPEEDS, WHICH MAY INCREASE THE RISK OF CRASH" WAS STATED IN THE LETTER. I TOOK MY VEHICLE TO THE LOCAL FORD DEALER(SOUTHWEST FORD OF GREENVILLE, TEXAS) AND WAS TOLD THAT THE PROGRAMMING OF THE POWER CONTROL MODULE WAS COMPLETE BUT THEY COULD NOT REPLACE THE POWER STEERING GEAR UNLESS DIRECTED BY FORD TO DO SO. THE LETTER STATED THE GEAR WOULD BE REPLACED AT NO CHARGE (PARTS AND LABOR) IF THE GEAR IS REPLACED BEFORE 150,000 MILES ON THE VEHICLE, OR DECEMBER 31, 2015. THE FORD DEALER SERVICE DEPARTMENT SAID THEY ARE NOT AUTHORIZED TO REPLACE THE GEAR UNLESS DIRECTED BY FORD HOME OFFICE. IF THIS IS A KNOWN SAFETY ISSUE I WOULD LIKE TO HAVE IT REPLACED BEFORE IT FAILS. I AM NOT CLOSE TO THE 150,000 MILES BUT THE END OF 2015 IS NEAR.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED AFTER THE POWER TRAIN WARNING INDICATOR ILLUMINATED. THE VEHICLE DID RESTART, HOWEVER, THE VEHICLE FAILED TO RESPOND PROPERLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED, HOWEVER, THE FAILURE RECURRED ON THREE OTHER OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,147.

REFERENCING PREVIOUS COMPLAINT FOR SAME ISSUE SEE TCN JEN28-49151 TRAVELING TO DINNER AT 7:00PM AGAIN POWERTRAIN WARNING LIGHT CAME ON, ENGINE RAN ROUGH AND SPEED DROPPED TO APPROX. 1 MPH. PULLED OFF SIDE OF ROAD, TURNED OFF CAR. RESTARTED AND CONTINUED ON MY WAY. SAME THING OCCURRED AGAIN THIS MORNING 11/14/14 AT APPROX. 7:15 AM ON WAY TO WORK. THIS TIME THANKFULLY I WAS NOT ON THE CAUSEWAY WHERE TRAFFIC MOVES AT APP 50 - 60 MPH AS I WAS THE FIRST TIME THIS OCCURRED. WHEN THIS HAPPENED TWICE IN OCTOBER I TOOK MY CAR TO THE DEALERSHIP BOTH TIMES AND THEY COULD FIND NOTHING WRONG. THIS CONTINUES TO HAPPEN AND I AM AFRAID THAT ONE DAY MY CAR WILL MALFUNCTION LIKE THIS ON A BUSY ROAD AT A HIGHER SPEED. I WAS LUCKY THE FIRST TIME ON THE CAUSEWAY THAT I MADE IT UP THE BRIDGE TO COAST DOWN ON TO THE GRASS WITHOUT CAUSING AN ACCIDENT. *TR

I WAS DRIVING MY 2011 FORD EXPLORER ON THE CAUSEWAY- HEAVY TRAFFIC MOVING AT ABOUT 50 - 55 MPH. APPROACHING FIRST BRIDGE INCLINE, SPEED DROPPED TO APPROX 1 MPH CREEPING ALONG, ACCELERATOR PRESSED TO FLOORBOARD. ORANGE WRENCH ICON APPEARED ON INSTRUMENT PANEL. PUT ON HAZARDS TO NOTIFY TRAFFIC. CARS PULLING AROUND TRYING TO AVOID HITTING MY VEHICLE. NOT ENOUGH ROOM ON EMERGENCY LANE OF BRIDGE TO PULL COMPLETELY OUT OF TRAFFIC LANE - MADE IT TO TOP OF BRIDGE - COASTED DOWN HALF WAY IN EMERGENCY LANE AND LEFT LANE UNTIL REACHED BOTTOM OF BRIDGE AND COULD PULL OVER TO GRASSY SIDE OF ROAD. TURNED VEHICLE OFF. WAITED, THEN RESTARTED VEHICLE. DROVE DIRECTLY TO FORD DEALER WHO HOOKED IT UP TO COMPUTER AND FOUND NOTHING WRONG. THEY TEST DROVE IT, THEN CALLED TO SAY THEY COULD FIND NOTHING. I ASKED THEM TO SERVICE THE CAR AS IT WAS TIME. THEY KEPT THE CAR OVER THE WEEKEND TO SERVICE IT ON MONDAY 10/27/14 AND TESTED THE SYSTEM ONE MORE TIME- STILL FOUND NOTHING WRONG. I PICKED THE CAR UP 10/27/14 AND LEFT DEALERSHIP AT ABOUT 1230 AND BY ABOUT 1245 THE SAME THING HAPPENED AGAIN- NO ACCELERATION - JUST ABOUT 1 MILE AN HOUR AND VEHICLE RUNNING SLIGHTLY ROUGH- WRENCH APPEARED AGAIN. I PULLED OVER IN TO A PARKING LOT, TURNED THE ENGINE OFF; RESTARTED AND DROVE BACK TO THE DEALERSHIP. THIS TIME THEY RAN A DIFFERENT COMPUTER CHECK AND GOT A CODE THAT SUGGESTED BRAKES AND ACCELERATOR DEPRESSED AT SAME TIME. NO, I DO NOT TRY TO BRAKE AND ACCELERATE AT THE SAME TIME. THE SERVICE DEPARTMENT DROVE MY CAR FOR ABOUT 30 MILES TRYING TO RECREATE THE INCIDENT. THEY STILL CAN FIND NOTHING WRONG WITH THE VEHICLE. I PICK UP MY VEHICLE AFTER WORK TODAY. MY CAR RECEIVES REGULAR SERVICE AT THE DEALERSHIP AND IS NOT DRIVEN ROUGHLY. I AM CONCERNED THAT THIS COULD HAPPEN AGAIN. WRENCH ICON INDICATES POWER TRAIN ISSUE.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. AFTER PARKING THE VEHICLE, THE SHIFT TO PARK WARNING INDICATOR ILLUMINATED. THE DEALER STATED THAT THE SHIFT TO PARK SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

WHILE DRIVING TO WORK, MY VEHICLE EXPERIENCE AN ISSUE WITH THROTTLE RESPONSE. A WRENCH WARNING LIGHT APPEARED AND THE CHECK ENGINE LIGHT CAME ON. AT THAT POINT, THE VEHICLE BEGAN SHUDDERING AND THE INTERNAL SYSTEMS SLOWED THE VEHICLE TO APPROXIMATELY 5MPH. AFTER STOPPING ON THE SHOULDER OF THE INTERSTATE, I SHUT THE CAR OFF, PULLED THE KEY, REINSERTED THE KEY AND RESTARTED THE VEHICLE. IT STARTED UP NORMALLY, BUT IMMEDIATELY EXHIBITED THE SAME SYMPTOMS. I CHECKED THE OWNER'S MANUAL AND FOUND THAT THE WRENCH WARNING LIGHT INDICATES A "POWERTRAIN FAULT". I CONTACTED FORD ROADSIDE ASSISTANCE AND GOT THE VEHICLE TOWED TO THE NEAREST DEALERSHIP, THINKING THAT A WARNING LIGHT INDICATING A "POWERTRAIN FAULT" WOULD BE COVERED UNDER MY POWERTRAIN WARRANTY. THE DEALERSHIP DIAGNOSED THE PROBLEM AS AN ISSUE WITH THE THROTTLE BODY OF THE VEHICLE, THAT THE THROTTLE BODY IS NOT COVERED UNDER THE POWERTRAIN WARRANTY, AND CHARGED ME OVER $700 TO FIX THE PROBLEM. *TR

THE VEHICLE WHEN SHIFTED INTO PARK WOULD NOT SHUT OFF, WITH THE VEHICLE NOT SEEING THE SHIFTER IN PARK. ON INSPECTION IN SEPTEMBER 2014, IT WAS DETERMINED THAT THE SHIFT LEVER WAS FAILING, WHICH CAN CAUSE THE VEHICLE TO SLIP OUT OF PARK AND MOVE UNEXPECTEDLY. FORD INDICATED THERE WAS NOT A RECALL ON THIS AT THIS TIME AND WOULD NOT COVER ANY REPAIR WORK FOR THIS SERIOUS SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD JERK VIOLENTLY. IN ADDITION, THE VEHICLE WOULD DECELERATE ON ITS OWN AND FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE DEALER RE-INSTALLED THE SOFTWARE, TRANSMISSION SENSOR, AND SHIFT CONTROL CABLE, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 20,652.

MY DAUGHTER AND I WERE DRIVING ABOUT 55 MPH ON A HIGHWAY, AND ALL OF A SUDDEN THE TRUCK LOST POWER. ALL OF A SUDDEN AN ORANGE WRENCH SYMBOL APPEARED ON MY INSTRUMENT PANEL, BUT I HAD NO IDEA WHAT IT MEANT. VERY SCARED, I PUT ON MY HAZARD LIGHTS AND HAD TO MOVE TO THE RIGHT IN 3 LANES OF TRAFFIC!! I WAS SO TERRIFIED A CAR OR TRUCK WAS GOING TO SMASH INTO THE BACK OF OUR VEHICLE. THE TRUCK WAS ONLY ABLE TO GO ABOUT 5 MPH EVEN THOUGH I WAS PUSHING THE GAS PEDAL AS FAR DOWN AS POSSIBLE. WHEN WE FINALLY WERE ABLE TO PULL OVER, I TURNED OFF THE TRUCK. I THEN LOOKED THROUGH THE FORD MANUAL TO TRY AND IDENTIFY THE ORANGE WRENCH SYMBOL, WHICH WAS LIT UP IN MY INSTRUMENT PANEL. IT INDICATED THAT THE VEHICLE HAD A POWER TRAIN MALFUNCTION. AFTER WAITING 15 MINUTES I THEN STARTED THE TRUCK UP, WITH SUCCESS. THE TRUCK SEEMED TO BE WORKING AGAIN AND ODDLY ENOUGH THE ORANGE WARNING SYMBOL HAD DISAPPEARED. THERE WERE NO WARNING SYMBOLS AT ALL ANYMORE. I DROVE IT IMMEDIATELY TO OUR FORD DEALERSHIP. I HAD TO GET A RENTAL BECAUSE THEY WERE SO BUSY AND TOLD ME THEY WOULDN'T BE ABLE TO LOOK AT IT UNTIL THURSDAY. THIS AFTERNOON (24 HRS. LATER) FORD CALLED AND TOLD ME WE NEEDED A NEW THROTTLE BODY PART ($650). THIS TRUCK IS ONLY 3 YEARS OLD!! WE COULD HAVE BEEN SERIOUSLY INJURED. I THANK GOD WE WEREN'T AS THIS IS A VERY ACTIVE HIGHWAY. *TR

WHILE DRIVING THE CAR DIES AND THE YELLOW WRENCH LIGHT APPEARS. THIS OCCURRED TWICE IN ONE DAY. THE FIRST TIME IT OCCURRED I WAS JUST BEGINNING TO ACCELERATE. I WAS ABLE TO PULL OVER AND RESTART THE CAR. THE SECOND INCIDENT OCCURRED WHILE DRIVING DOWN THE HIGHWAY. I WAS ABLE TO PULL OVER AND RESTART THE CAR. I IMMEDIATELY BROUGHT IT TO A FORD DEALER WHO HAS HAD THE CAR FOR THREE DAYS AND CANNOT FIND OUT WHAT IS WRONG. *JS

I WAS IN A PARKING LOT WHEN MY STEERING WHEEL LOCKED UP AND A SERVICE POWER STEERING LIGHT CAME ON. I TURNED THE CAR OFF AND IT FIXED ITSELF HOWEVER I WAS DRIVING ON THE 12TH ON THE HIGHWAY AND IT HAPPENED AGAIN. *TR

ENGINE OVERHEATS WHEN IDLE, OR IN SLOW STOP AND GO TRAFFIC. I HAD THIS ADDRESSED ONCE BY FORD DUE TO A BULLETIN, BUT IT SEEMS TO BE DOING IT AGAIN. *TR

PURCHASED THIS VEHICLE FOR MY WIFE A LITTLE OVER A YEAR AGO. AT FIRST EVERYTHING WAS FINE BUT THEN AT ABOUT FOUR MONTHS WE STARTED HAVING ISSUES WITH THE WINDOW NOT ROLLING UP. THE DEALER TOOK CARE OF THAT ISSUE WITH NO PROBLEMS. THEN WE TAKE IT IN FOR THE SCHEDULED MAINTENANCE (OIL CHANGE/TIRE ROTATION) & OUR TIRES HAD INSIDE CUPPING IN WHICH THE DEALER DOES NOTHING ABOUT & STILL HAVE NOT. AT AROUND 22K MILES MY WIFE NOTICES THE VEHICLE STARTING TO JERK WHEN STOPPED OR MOVING. OVER THE PAST 8K MILES THIS GETS WORSE & GETS TO WHERE THE VEHICLE HAS STALLED OUT NUMEROUS TIMES (STILL OR MOVING). I HAVE MADE AN APPOINTMENT WITH THE DEALER TO RESOLVE THIS ISSUE. NOT SURE THE CAUSE YET. *TR

I WAS TAKING MY KIDS TO SCHOOL AND WAS ACCELERATING AFTER A STOP. THE POWER STEERING WENT OUT AND I LOST ALL POWER. THE POWERTRAIN MALFUNCTION LIGHT CAME ON WITH THE WRENCH SYMBOL. I WAS ABLE TO GET INTO A DRIVEWAY AND TURN THE CAR OFF. WHEN I RESTARTED IT EVERYTHING WAS BACK TO NORMAL. FIVE DAYS LATER I WAS AGAIN DRIVING WITH KIDS. THIS TIME I WAS GOING ABOUT 35 MPH ON A ROAD WITH NO SHOULDER. THE CAR LOST POWER. I WAS ABLE TO GET THE HAZARD LIGHTS ON AND RESTART IT BEFORE I WAS REAR ENDED. THIS COULD HAVE CAUSED A SERIOUS WRECK. THE DEALERSHIP SERVICE DEPARTMENT SAID THEY COULD NOT DUPLICATE THE ISSUE AND THERE WAS NO HARD FAULT DETECTED BY THE CAR'S COMPUTER. SO I JUST GET TO KEEP ON DRIVING AND HOPING FOR THE BEST. *TR

WHILE I WAS DRIVING MY 11 YEAR OLD SON AND HIS FRIEND, I LOST ALL POWER STEERING. WHICH MADE IT VERY DIFFICULT TO KEEP CONTROL OF THE VEHICLE. I MANAGED TO GET TO THE SHOULDER THRU TRAFFIC. THIS COULD OF CAUSED A SERIOUS ACCIDENT AND HARMED ALOT OF PEOPLE NOT JUST THE PEOPLE IN MY CAR! I GOT THE EXPLORER TO THE DEALER SHIP AND IT HAS BEEN THERE EVER SINCE, THIS IS NOW 7 WEEKS AND COUNTING. FORD STATES THE PART IS ON BACK ORDER. I AM NUMBER 560 AND LAST COUNT 2 WEEKS AGO THERE WERE OVER 800 OF THIS PART ON BACK ORDER. THIS IS OBVIOUS A RECALL ISSUE IF THAT MANY CONSUMERS ARE HAVING THIS SAME PROBLEM. THE DEALERSHIP TOLD ME IT WAS UNSAFE TO DRIVE! WHY HAS THIS NOT BE PUT INTO RECALL YET. DOES SOMEONE HAVE TO GET SERIOUSLY HURT BEFORE THE SAFETY OF THE CONSUMERS IS HANDLED. I HAVE BEEN IN A RENTAL CAR FOR 7 WEEKS AND I AM CONCERNED THAT WHEN THEY PUT THE NEW PART IN THAT THIS WILL ONLY HAPPEN AGAIN BECAUSE FORD DOES NOT KNOW HOW TO FIX THIS ISSUE. PLEASE LOOK AFTER OUR SAFETY AND THE SAFETY OF OTHERS ON THE ROAD AND FORCE FORD TO MAKE THIS RECALL. *TR