2023 Ford Edge — Known Issues & Recalls

Your vehicle's infotainment screen is repeatedly going black for several minutes at a time before coming back on, and this problem is getting worse. You've had the battery tested at four different locations and it's in good condition, but the dealer has refused to repair the issue. Since you rely on the screen for navigation while driving alone in unfamiliar areas at night, this creates a serious safety concern. The fix will likely involve diagnosing and repairing the electrical connection or circuitry powering the infotainment system.

Your car's touchscreen display goes black and shuts off for several seconds while driving, and doesn't return to what was previously shown. This has happened at least 60 times since you've owned the vehicle. Two different dealers gave conflicting diagnoses — one said you need a new battery, the other said the battery is fine. The underlying cause remains unresolved.

Your car's main display and control screen may go blank due to a software issue in the APIM (infotainment system). When this happens, you lose the ability to control the climate system and defrosters, which means you can't clear fogged windows—forcing you to pull over. The problem also drains your battery and shuts down other systems. Ford is aware of this issue and plans to release a software update in Q1 2025, though the update may be difficult to download if the system keeps shutting down.

Your vehicle's center display screen stopped working while you were using the hands-free calling or GPS features. The Ford dealership fixed it with a software update, but the problem came back again. You've reported this to Ford, and they're investigating the issue.

Your transmission unexpectedly downshifted while driving without any warning light appearing. The dealer diagnosed a transmission failure and replaced it, but the same problem happened again shortly after the repair. Ford is aware of the issue and has opened a case to investigate.

While driving on the interstate, your car started shuddering and the problem got worse at lower speeds. Your car displayed an error code related to the transmission. Two Ford dealerships have recommended replacing the entire transmission, which would cost approximately $10,800.

After hitting a large object (diesel tire) that damaged your control arm or axle, your car slid sideways but the cruise control didn't turn off immediately—it took about a minute even after you applied the brakes. This delayed response is a safety concern because cruise control should disengage right away when you brake or lose control of the vehicle.

Your vehicle has lurched forward unexpectedly after you turned off the engine and pressed the brake pedal while parking — both in drive and reverse. This happened at least twice, and once caused your passenger mirror to hit another vehicle. The dealer reprogrammed your transmission software, but the problem continued to occur. A repair would likely involve further transmission software updates, transmission fluid replacement, or evaluation of the brake system and engine control modules.

Your car's doors automatically lock when you start driving, but they can unlock if a passenger pulls the door handle while the vehicle is moving. Your daughter was able to partially open her door while driving, which triggered a warning. While you can use the child safety lock to prevent this, the fact that a door can unlock during operation is a safety concern.

While driving at 65 mph, you pressed the accelerator hard to avoid another vehicle, but your car didn't respond immediately—there was a noticeable delay before the engine finally accelerated and you were able to move out of the way. This kind of hesitation when you need quick acceleration could be a safety concern in traffic situations. The issue may involve fuel delivery, transmission response, or engine control system diagnostics.

Your Edge's hands-free liftgate has repeatedly closed on people standing in the cargo area without warning. The feature appears to activate unexpectedly and unpredictably, which is both annoying and potentially unsafe. There's currently no way to disable this feature. A fix would likely involve recalibrating the motion sensors, updating the liftgate control software, or adding a manual override/disable option.

Your infotainment screen went blank while driving with the defroster on, which also caused the defroster, heater, and air conditioning to stop working. The first dealer replaced the Accessory Protocol Interface Module and updated software, but the problem happened again. A second dealer couldn't determine the cause, and the vehicle hasn't been repaired.

After a rainstorm, you noticed water pooling in the driver's side footwell of your 2023 Ford Edge. The dealer found a cracked windshield was letting water in and dried out the interior, but afterward your car wouldn't start despite multiple attempts. Even after the dealer ran diagnostics multiple times, they couldn't find what was causing the no-start condition, and the vehicle was never repaired.

While driving your rental 2023 Ford Edge at various speeds, the brake warning light came on and the engine stalled several times. You also noticed the steering wheel became hard to turn. The car restarted after multiple attempts each time, but the problem was never diagnosed or repaired. The issue may involve the brake system, power steering, or engine control systems that need professional diagnosis.

Your liftgate opened unexpectedly when you leaned against the rear bumper of your 2023 Ford Edge. The dealer inspected the vehicle but couldn't find or fix the problem. This unintended opening could be a safety concern if it happens while driving or in unexpected situations.

You're hearing an abnormal sloshing or swishing sound coming from your fuel tank while driving at moderate speeds (35-40 MPH), even though no warning lights appear on your dashboard. Your local Ford dealer was unable to diagnose or repair the issue, and Ford has not provided assistance. This suggests a potential problem with how fuel is moving or being contained inside the fuel tank.