2018 Ford Edge Seats Problems

The contact owns a 2018 Ford Edge. The contact stated that the driver’s and passenger’s side seat adjustment rails had sharp edges. Due to the seat tracks sharp edges, the contact punctured her left leg on the track upon entering the vehicle. The contact sought medical treatment for her injury and was treated for an infection to the wound on her left leg. The contact went to the dealer and notified them of the issue. The dealer decided to place tape on the edges of both seat adjustment tracks to prevent any further injuries. The manufacturer was notified of the failure but offered no further assistance. The vehicle was not repaired. The failure mileage was unknown.

I HAD MY HEATED SEATS ON FOR A TRIP TO MY MOTHER'S. WE STOPPED EVERY 2 TO 3 HOURS FOR GAS AND BREAKS. 12 HOURS INTO THE 14 HOUR TRIP I STARTED FEELING PAIN ON THE BACK OF MY LEGS. I CHECKED ON OUR NEXT BREAK AND SAW BLISTERS FORMING ON THE BACKS OF MY LEGS. BY THE TIME I HAD ARRIVED MOST OF THE BLISTERS HAD POPPED. CAR WAS IN MOTION.

WHILE ON A 2 1/2 HR TRIP ON THE HIGHWAY, THE HEATER IN THE DRIVER'S SEAT GOT SO HOT I HAVE SECOND DEGREE BURNS ON MY UPPER LEG AND BUTTOCK. SO FAR, IT HAS REQUIRED TO VISITS TO MY DOCTOR FOR TREATMENT. THE MANAGER AT THE DEALER WHERE I PURCHASED THE VEHICLE TELLS ME HE HAS NEVER HEARD OF A HEATER GETTING THAT HOT, AND DOES NOT BELIEVE THAT IS HOW I WAS BURNED. THEY SAID THEY CAN'T FIND ANYTHING WRONG WITH IT AND THEY WILL NOT DO ANYTHING TO ENSURE IT DOES NOT HAPPEN AGAIN.