2016 Ford Edge Body & Structure Problems

- door hinge failure - hinge assembly intact but the weld area failed and tore the base from the door structure - door wont close or open properly - not as of yet no warning lamps just a non functional door. the failure is identical to the linked complaint [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Edge. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The contact stated that when the vehicle was purchased, the windshield was cracked. The contact bought the vehicle and, after a while, contacted Safelite to replace the windshield. The Safelite employee removed the interior and exterior brackets on the windshield and placed a black tarp on the top part of the windshield. Most recently, the contact stated that after a rainstorm, water leaked inside the vehicle from the A-pillar. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 162,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at approximately 30 MPH, there was an abnormal sound coming from the rear of the vehicle. The contact stated that the sound was like a metal-on-metal grinding sound. The sound was very loud, and the vehicle was shaking abnormally. There was no warning light illuminated. The contact drove the vehicle to the residence and called a mobile mechanic to diagnose the vehicle. The mechanic advised the contact that the motor mount bolts on the passenger’s side had sheared off, and the engine had slipped out of position. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 161,000.

The contact owns a 2016 Ford Edge. The contact stated there was a loud clunking sound while opening the front driver's side door. The vehicle was taken to the local body shop to be diagnosed, and the contact was informed that the front driver's door interior spot weld had become unsecured, and the door needed to be re-attached and re-welded. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 52,000.

I woke up one day and this is what my door looked like and it shattered my window when I rolled it down. this is the front left drivers door

Sunroof is cracked, concerned about it flying out and hitting another car.

The contact owns a 2016 Ford Edge. The contact stated that the vehicle was shaking and vibrating abnormally while being started. Additionally, while driving at various speeds, the vehicle suddenly started to shake and vibrate and while accelerating from a stop. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that that the failure was due to a cracked flex plate and that the flex plate needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed of an Extended Coverage for the failure, but the vehicle had exceeded the mileage. The failure mileage was 155,000.

The contact owns a 2016 Ford Edge. The contact stated she experienced failure with the trunk and key fob on several occasions. The contact stated that the trunk failed to open while using the key fob or when attempting to use the trunk button that inside the vehicle. The contact stated that the trunk was locked and was unable to be opened. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic who was able to unlock the trunk. The contact stated that the failure reoccurred and that the automatic closing feature failed to operate as needed. The contact was able to manually close the trunk. The vehicle was taken to the local dealer and the contact was informed that the trunk shocks and the motor needed to be replaced. The contact was provided a cost for the repair but decided to take vehicle to an independent mechanic. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 92,000.

THERE WAS RECENTLY A RECALL FOR DOOR LATCHES FOR SEVERAL FORD MODELS AND I BELIEVE THE FORD EDGE SHOULD BE ADDED TO THAT LIST. MY DRIVERS SIDE DOOR DOES NOT ALWAYS LATCH EVEN AFTER SEVERAL ATTEMPTS. AS FORD STATED, I AM WORRIED 'EVEN IF AN OWNER GETS THE DOOR TO LATCH AFTER REPEATED ATTEMPTS, IT IS STILL POSSIBLE THAT IT WILL BECOME UNLATCHED DURING DRIVING.' THIS HAPPENS WHILE SHUTTING THE DOOR WHILE INSIDE THE VEHICLE AND OUTSIDE THE VEHICLE. *TR

CAR CAUGHT FIRE WHILE PARKED AND UNATTENDED! ON 5/26/2020 @ 3:12AM AWOKE TO A LOUD POP. LOOKED OUT WINDOW AND SAW CAR ON FIRE WITH FIRE IN THE REAR PASSENGER TIRE WELL AREA. BY THE TIME THE FIRE DEPARTMENT PUT THE FIRE OUT PASSENGER SIDE OF CAR WAS PRETTY BURNED UP. CAR HAD BEEN PARKED IN THE STREET IN FRONT OF MY HOME FOR ABOUT 10 HOURS PRIOR TO THE FIRE AND THERE WAS NO EVIDENCE OF FOUL PLAY. *TR

DRIVER DOOR DOESN'T LATCH THE FIRST TIME WE CLOSE THE DOOR.

JUST NOTICED A LARGE CRACK DEVELOP IN THE PANORAMIC SUNROOF - FRONT PANEL. UNFORTUNATELY I DO NOT REMEMBER THE EXACT DATE. THE CRACK STARTED SMALL AND SPREAD INTO DIFFERENT CRACKS COVERING A GOOD PORTION OF THE SUNROOF. NO EVIDENCE OF ROCK OR IMPACT. CRACKS APPEAR TO BE STRESS RELATED THOUGH I AM NOT AN EXPERT. CALLED FORD DEALER AND WAS INFORMED THIS IS NOT COVERED AS VEHICLE IS OUT OF WARRANTY. MY VEHICLE IS A 2016 FORD EDGE SPORT WITH 25K MILES. GIVEN A VERBAL ESTIMATE THAT THE PART WOULD COST $1K AND LABOR JUST SHY OF $2K FOR A TOTAL OF $3K. I WILL AGAIN REINFORCE THAT THE CAR HAS NOT BEEN IN ANY ACCIDENT OR IMPACT AND THE CRACK APPEARED ONE MORNING AND HAVE GROWN. I AM LOOKING TO SELL THE CAR AND THIS IS IMPACTING THE FINAL PRICE I AM TRYING TO NEGOTIATE.

I NOTICED A LARGE CRACK IN MY 2016 FORD EDGE SPORT SUN ROOF. I GOOGLED THIS ISSUE AND NOTICED THAT MANY PEOPLE HAVE HAD THE SAME ISSUE. THE DEALER TOLD ME THAT THIS WOULD NOT BE COVERED AND THAT I COULD CALL FORD DIRECTLY. I CALLED FORD AND THEY MENTIONED THEY HAVE NEVER HEARD OF THIS ISSUE. I FIND THIS HARD TO BELIEVE. I AM NOT SURE WHEN IT EXACTLY HAPPENED. SOMETIME BETWEEN SUNDAY, SEPTEMBER 22ND AND MONDAY, SEPTEMBER 23RD

SHORTLY AFTER BUYING (42,353 MILES) THIS FORD EDGE, PANORAMIC SUNROOF DEVELOPED CRACKS WHILE JUST SITTING IN THE DRIVEWAY. I HAD TO REPLACE IT ($802) BY SAFELITE BEFORE IT COMPLETED BRAKES AND FALLS ON TOP OF EITHER ME OR MY WIFE. I HAVE READ THAT THIS IS A COMMON PROBLEM FOR THIS TYPE OF VEHICLE. DID NOT KNOW THIS PRIOR TO BUY. MY WIFE IS IN CONSTANT FEAR IT MIGHT HAPPEN AGAIN AND THAT GLASS WILL FALL ON HER.

JUST BOUGHT 2016 FORD EDGE TITANIUM W/42,000 MILES. VEHICLE JUST SITTING IN DRIVEWAY. FOUND A WAVY CRACK ON SUNROOF GLASS. ALSO FOUND THERE ARE MANY, MANY OTHER SIMILAR COMPLAINTS WITH NOT MUCH A CONSUMER CAN DO ABOUT IT. IT IS OBVIOUS FROM MY RESEARCH THAT FORD IS WELL AWARE OF THIS PROBLEM ON THERE EDGE MODEL BUT WILL NOT FIX. I AM A VETERAN AND I AM DISABLED. CANNOT AFFORD TO GET THIS FIXED. THE DEALERSHIP HAS LEFT A VERY BAD TASTE IN OUR MOUTHS WITH DECEPTIVE PRACTICES (I HAVE PROOF). DO NOT KNOW WHAT TO DO. FEEL HELPLESS. WISH I NEVER WOULD HAVE GONE TO GWINNETT PLACE FORD IN GEORGIA. WISH SOMEONE COULD DO SOMETHING. JUST BOUGHT IT 3 WEEKS AGO. DO NOT EVEN HAVE THE LICENSE PLATES YET. WENT IN TO PURCHASE ON FOR 16000 TO 18000, NOW I AM AT 25,000 AND COUNTING. MY WIFE IS SO AFRAID OF THE GLASS JUST FALLING DOWN IF WE EVER OPENED IT AGAIN.

PANORAMIC ROOF HAS CRACKS. NOTHING HIT THE ROOF AND IT'S KEPT IN A GARAGE

REAR WINDOW GLASS COLLAPSED / CRUMBLED DURING NORMAL USE. THE WINDOW DID NOT SHOW ANY INITIAL SIGN OF CRACKING OR FAILURE. IT APPEARS THIS IS A KNOWN ISSUE WITH THIS MODEL THAT TO DATE FORD HAS NOT ADDRESSED BY RECALL. THE VEHICLE WAS STATIONARY AT THE TIME HOWEVER IT COULD HAVE OCCURRED THE NEXT TIME THE VEHICLE WAS DRIVEN. THIS COULD BE RISK TO PASSENGERS OF THE VEHICLE OR OTHER VEHICLES FOLLOWING.

I WAS DRIVING DOWN THE STREET ON 12/27/18 WHEN THE RIGHT REAR PASSENGER DOOR OPENED. I PARKED THE CAR AND TRIED TO CLOSE IT BUT I COULDN'T. I TURNED THE CHILD PROOF LOCK AND IT STILL WOULDN'T CLOSE. CALLED FORD IN WOODBURY,NJ AND BRIAN TOLD ME THERE WERE NO RECALLS AND THEY WERE BUSY BUT THEY'D TRY AND TAKE A LOOK. I TOOK IT TO OUR LOCAL GAS STATION AND MIKE, THE MECHANIC, SAID THE SAME THING HAPPENED TO HIS FORD TRUCK AND OTHER PEOPLES CARS. HE GOT A SCREW DRIVER AND HE WAS ABLE TO CLOSE THE DOOR. MY 5 YR OLD GRANDDAUGHTER WAS SITTING THERE WHEN IT OPENED. WE WERE GOING TO BE RIDING ON THE NJ TURNPIKE AND GARDEN STATE PKWY. THANK GOD IT DIDN'T OPEN THEN. THE MECHANIC SAID THE LOCK FROZE.

THE REAR WINDOW OF MY EDGE EXPLODED WITH NO ONE IN THE VEHICLE'. MY WIFE REMOTE STARTED THE CAR, THEN LATER SHE WENT OUT TO GET THE NEWSPAPER AND GO SHOPPING WHEN SHE NOTICED GLASS ON THE GROUND BEHIND THE CAR. THINKING IT WAS VANDALIZED WE CALLED THE POLICE. UPON THE PATROLMAN'S EXAMINATION HE NOTED THAT IT LOOKS LIKE IT WAS BROKEN FROM THE INSIDE! I AGREED. THE VEHICLE WAS PARKED IN MY DRIVEWAY AND WAS LOCKED.

REAR WINDOW SHATTERED FOR NO REASON ON MY 2016 FORD EDGE SPORT WITH ONLY 19,000 MILES. GOT OUT OF MY CAR AND CLOSED MY FRONT DOOR AND POP AND CRUMBLING NOISE ONLY TO DISCOVER THE REAR WINDOW CAVED IN WAS ALL SHATTERED AROUND THE BOTTOM EDGES. HAVE SEEN SEVERAL POSTS, PICS AND FORUMS ONLINE ABOUT THIS HAPPENING. WHY IS FORD NOT BEING HELD ACCOUNTABLE. DEALER SAID IT'S NOT COVERED DESPITE'S IT BEING A COMMON ISSUE. HAD TO FILE AN INSURANCE CLAIM AND PAY MY DEDUCTIBLE FOR SOMETHING THAT FORD SHOULD BE RESPONSIBLE FOR. LUCKILY I WAS PARKED WHEN IT HAPPENED.

PANORAMIC VISTA ROOF CRACKED WHILE SITTING IN THE GARAGE. NO KNOWN IMPACT TO ROOF.

REAR PANORAMIC MOONROOF GLASS PANEL WAS CRACKED AND REPLACED BY A FORD DEALER (ON SEPTEMBER 12, 2017). DEFECTIVE GLASS WAS THE CAUSE AND FORD MOTORS WOULD NOT HONOR THEIR 3-YEAR MANUFACTURER'S WARRANTY FOR A REPAIR AT NO COST. FYI, THE INCIDENT OCCURRED PRIOR TO MY JULY VEHICLE PURCHASE FROM A CHEVROLET DEALERSHIP.

THE RESISTANCE REQUIRED TO STOP THE DOWNWARD MOVEMENT OF THE POWERED LIFT GATE TO TOO GREAT. IF THE GATE WERE TO CLOSE ON A CHILD OR SMALL ANIMAL IT WOULD CAUSE INJURY. GATE WORKS ACCORDING TO FORD SPECS. HOWEVER A SMALL SOFTWARE CHANGE COULD CORRECT THE PROBLEM. I AM A MALE AND IT TAKES SEVERAL POUNDS OF RESISTANCE FOR ME TO CAUSE THE GATE TO REVERSE. MY WIFE CAN NOT STOP THE DOWNWARD MOVEMENT UNLESS SHE IS STANDING UNDER THE GATE. DEALER STATES THAT SEVERAL OWNERS HAVE REPORTED THE PROBLEM. IF THIS ISSUE IS NOT CORRECT SOMEBODY OR ANIMAL ARE GOING TO BE SERIOUSLY INJURED OR KILLED.

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY FELL AND PINNED THE CONTACT BETWEEN IT AND THE VEHICLE FOR A FEW MINUTES. THE CONTACT STATED THAT THE LIFTGATE WAS ABLE TO BE OPENED AFTER AN ADDITIONAL AMOUNT OF EFFORT WAS EXERTED. THE VEHICLE WAS TAKEN TO NATSEY FORD WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS WORKED AS INTENDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT SUSTAINED MODERATE BRUISING ON THE BACK AND NECK DUE TO THE FORCE OF THE LIFTGATE. MEDICAL ATTENTION WAS REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,400. UPDATED 07/19/17*LJ *JS

ISSUE: LATCH ON DRIVER'S DOOR BROKE. THE EVENTS DESCRIBED BELOW TOOK PLACE OVER A 3-DAY TIME FRAME (03/18/2017 - 03/20/2017). ON SAT., 03/18/2017, I DROVE THE VEHICLE TO A SHOPPING DESTINATION AND THE DRIVER'S DOOR WOULD NOT OPEN. I HAD TO CLIMB OVER FRONT CONSOLE TO EXIT THE CAR VIA THE FRONT PASSENGER DOOR. TO DRIVE BACK HOME, I HAD TO ENTER THE VEHICLE VIA THE FRONT PASSENGER DOOR AND AGAIN CLIMB OVER THE FRONT CONSOLE. AFTER SEVERAL HOURS, THE DOOR WAS OPENED AND ALL WAS PRESUMED TO BE OK. HOWEVER, THE NEXT DAY (SUN., 03/19/2017), THE DRIVER'S DOOR FLEW OPEN WHILE THE CAR WAS EXITING THE HIGHWAY AT ABOUT 45 MPH. I PULLED OVER AND STRAINED TO PULL THE DOOR IN. HOWEVER, THE LATCH WOULD NOT CATCH AND CLOSE. WHILE MANEUVERING THE VEHICLE, THE DRIVER DROVE HOME VERY SLOWLY PULLING IN AND HOLDING THE CAR DOOR. THE VEHICLE SAT UNSECURED OVERNIGHT UNTIL IT COULD BE TAKEN TO FOR REPAIR. THIS PROBLEM PRESENTED A HIGH LEVEL OF DANGER FOR ME, OTHER VEHICLES/DRIVERS/PASSENGERS, AND POSSIBLY PEDESTRIANS/PROPERTIES. THE AFFECTED VEHICLE HAS A LITTLE OVER 3,500 MILES LOGGED AND IS UNDER YEAR ONE OF A THREE YEAR LEASE. AS THIS REPORT IS BEING TYPED (MON., 03/20/2017), THE SERVICE DEPARTMENT AT THE LOCAL FORD DEALER IS ASSESSING THE PROBLEM. THE VEHICLE CO-OWNER HAS ALREADY BEEN INFORMED THAT PARTS AND LABOR COSTS TO FIX THE ISSUE ARE NOT COVERED UNDER THE WARRANTY; WILL COST HUNDREDS OF DOLLARS TO REPAIR; TAKE A WEEK TO COMPLETE; AND, A LOANER CAR IS NOT AVAILABLE. AFTER BEING LOYAL FORD CUSTOMERS FOR OVER 30 YEARS (PURCHASE/LEASE), THIS STINGS THE OWNER(S) ON MANY LEVELS.

DRIVERS SIDE DOOR LATCH DEFECTIVE INDICATING "DOOR AJAR' AND WARNING CHIME SOUNDING. BUT DOOR NOT OPEN. DEALER REPLACED DOOR LATCH AT COST OF $403.00 BUT FORD NOT ACCEPTING RESPONSIBILITY. REQUEST REIMBURSEMENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR