2014 Dodge Durango Airbags Problems

Your driver's seat headrest suddenly deployed and struck the back of your head while driving at normal speed, causing neck and upper back injuries diagnosed as whiplash. This is the second headrest failure on your vehicle — the passenger-side headrest also failed in August 2023 — suggesting a defective plastic component. The dealership confirmed the headrest exploded and the repair may take over two months due to parts being out of stock. Replacing the headrest assembly with a non-defective unit should resolve the issue.

Your passenger headrest airbag deployed unexpectedly while your car was stopped at a stop sign, even though there was no crash or collision. This is a serious safety concern since airbags should only activate during an actual impact. The airbag system will likely need diagnostic testing to identify why it deployed, and the airbag may need to be replaced.

While driving slowly through a parking area, your passenger's side headrest suddenly deployed and hit the passenger in the back of the head without any warning lights appearing on your dashboard. This happened at 100,000 miles, and you've linked it to Chrysler Campaign Number X88. The vehicle was never taken to a dealer or mechanic for diagnosis or repair.

Passenger seat, headrest exploded part of cars, active restraint system, hitting my son in the head

Sitting at the light and driver side active head restraint deployed into my head.

Passenger side active headrest deployed without accident while sitting in driveway no one in or around vehicle and also not running.

The passenger head restraint deployed while driving on a smooth road at about 30 mph. No crash or unusual road conditions.

Sitting at drive through and driver headrest exploded and hit me in the back of the head. Thank God I was not moving at the time and my car was in park or I may have wrecked! Startled me and I was dazed and confused because I couldn’t figure out what had happened! This just happened a few hours ago so I have not been able to report it or have it checked out. I did take several pictures. There were no warnings or anything and it just happened as I was sitting there! If I had been driving, it could have been catastrophic! My neck is sore and I have a headache.

Occupant Restraint Control (ORC) module failure. Existing Recall for other 2014 Dodge Durangos

Headrest deployed under normal driving conditions

Driver side headrest deployment

DRIVERSIDE FRONT HEADREST JUST POPPED FOR NO REASON. LOADING KIDS IN SUV AND IT JUST POPPED, MARCH 8TH 2023 NO REASON OR EXPLINATION I CONTACTED CRYSLER CORP THEY TOLD ME THERE IS NOTHING THEY CAN DO TO HELP ME AND THAT ITS NOT COVERED THEY CAN GIVE A PRICE ON A NEW HEADREST

The passenger head rest popped/exploded and juts forward and will not close back. I was advised that it is an airbag recall issue. However after checking my vin nothing is shown listed here. On a google search it says there is a ten year unlimited mile recall.

The contact's wife owns a 2014 Dodge Durango. The contact stated while his daughter was driving 65-70 MPH, she heard a loud popping sound. The contact's daughter veered to the side of the road and inspected the vehicle but could not determine the cause of the popping sound. Upon returning inside the vehicle, the contact's daughter noticed that the front passenger's side headrest had independently deployed. There was no warning light illuminated. The contact's daughter continued to drive the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.

Front passenger’s headrest airbag deployed while parked. Nothing hit us, my daughter was in the seat.

The active head restraint system deployed on passenger side while sitting at a traffic light with no warning or impact to another vehicle. I was the passenger when the headrest blew out causing my head to jerk forward and straining my neck. I have an appointment scheduled at the Dodge dealership in Thousand Oaks, CA on 11/5/2021 at 9:30am. No warning lamps or systems whatsoever.

The headrest deployed and has a broken pin and I am unable to put it back in place.

While stopped at a red light, the headrest exploded and hit me in the back of the head. The soft part popped forward with force away from the hard plastic back.

Passenger headrest deployed randomly and unexpectedly without warning during normal forward vehicle operation striking the passenger in the head. Vehicle was not in traffic or in contact with any other vehicle or object. Vehicle has no accident history or air bag deployment history. No warning lights and no warning prior to deployment. Owner is on summer holiday in Colorado. Owner contacted local Colorado dealer and was advised the headrest is not a repairable item and as such will require replacement. Dealer estimated repairs to be approximately $1,100. Part will need to be ordered and dealer could not estimate ETA for the part.

SYSTEM STATES SERVICE AIR BAG SYSTEM AND AIR BAG LIGHT IS LIGHT UP ON DASH. IS ON FROM START UP TO RUNNING AND TRUN ENGINE OFF.

WHILE TRAVELING ON FREEWAY DRIVER SEAT HEADREST DEPLOYED STRIKING BACK OF MY HEAD.

WHILE SITTING IN THE CAR WITH MY FAMILY AT WALMART WAITING FOR FROCK PICK UP THE PASSENGER SEAT HEADREST AIR BAG BURST OPEN. WE WERE NOT IN ACCIDENT OR HAD WE WENT OVER ANY LARGE SPEED BUMPS. ACTUALLY THE CAR WAS IN PARK.

DRIVERS SIDE SEATBELT WILL NOT RETRACT

DRIVER SIDE HEADREST ASSEMBLY EXPLODED.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT ILLUMINATED ON AND OFF. THE CONTACT CALLED DCH CHRYSLER DODGE JEEP RAM FIAT OF TEMECULA SERVICE CENTER (26845 YNEZ RD, TEMECULA, CA 92591, (951) 225-4541) AND SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS AN ELECTRICAL SHORT IN THE OCR MODULE. THE CONTACT WAS INFORMED THAT THE OCR MODULE NEEDED TO BE REPLACED HOWEVER, THE REPLACEMENT PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.

I WAS DRIVING DOWN THE STREET AND 1 VEHICLE IN FRONT OF ME ABOUT 3 TO 4 CAR LENGTHS. THE WOMAN WAS GOING SAME SPEED, I LOOKED TO MY RIGHT TO ASSURE A DOG WAS NOT GOING TO RUN INTO THE STRRET, 2 SECONDS, AN LOOKED BACK AT ROAD AND PERSON IN FRONT HAD STOPPED, WITH NO TURN SIGNAL ON AND NO ONCOMING TRAFFIC. I FIRMLY APPLIED BRAKES AND TRIED TO VEER AROUND THE CAR BUT THERE WAS NOT SUFFICIENT SPACE AND HIT THE BACK OF CAR SO HARD IT TOSSED AROUND ITEMS IN THE CAR BREAKING FRONT WINDSHIELD, KNOCKING OFF MY GLASSES. THE FORCE WAS SO HARD IT THRUST MY BODY HARD ONTO STEERING WHEEL AND LEG INTO DASH. THE AIRBAGS DID NOT DEPLOY FOR DRIVER OR PASSENGER. THE SEAT BELT DID NOT HOLD MY BODY TO THE SEAT. I HAVE A VERY SERIOUS CONTUSION ON LEFT LEG WHERE PUTTING WEIGHT ON THE LEG IS TERRIBLE PAIN. I HAVE A FRACTURED STURNUM(CHESTBONE) MAKING BREATHING, WALKING, GETTING UP OR DOWN, REACHING FOR SOMETHING EXTREMELY DIFFICULT AND EXTREMELY PAINFUL. YOUR SITE BY VIN NUMBER STATES THERE WAS A RECALL ON AIRBAGS, I NEVER RECEIVED ANY NOTICE OF A RECALL ON AIRBAGS OR SEATBELT. I PHONED LOCAL DEALERSHIP FOR HISTORY AND THEY REPORTED THERE HAS NEVER BEEN A RECALL ON THIS MAKE AND MODEL. I TALKED WITH INSURACE AGENT AND AN ATTORNEY AND THEY HAD NO INFORMATION OF RECALLS ON THIS VEHICLE. NOW I DONT KNOW WHAT TO BELIEVE, BUT I DO KNOW SOMETHING IS WRONG AS EITHER THE AIRBAG OR SEAT BELT SHOULD HAVE PREVENTED ME FROM BEING THRUST FORWARD SO HARD TO FRACTURE MY STERNUM AND CAUSE SERIOUS INJURY TO LEFT KNEE. I WOULD LIKE AN INVESTIGATION AS TO WHY THE AIRBAG AND SEATBELT DID NOT WORK PROPERLY. I DONT BELIEVE THIS VEHICLE IS SAFE. PLEASE CONDUCT THE INVESTIGATION.

PASSENGER SIDE HEADREST DEPLOYED WHILE DRIVING. NO CRASH INVOLVED. DEPLOYED DURING HIGHWAY DRIVING APPROX 45-50 MPH.

I WAS DRIVING ON A HIGHWAY AT 55MPH WHEN, WITHOUT INCIDENT, THE DRIVER'S SIDE HEADREST AIRBAG DEPLOYED WHILE THE CAR WAS IN MOTION. *TR

HEAD REST SPONTANEOUSLY DEPLOYED, NO COLLISION OR ACCIDENT. VEHICLE STATIONARY IN DRIVEWAY. *TR

WHILE PARKING I WAS DRIVING HEARD A LOUD POP/CRACK THAT STARTLED ME I TURN AND MY WIFE IS SAYING OUCH TOUCHING HER HEAD. THE HEAD REST WAS OPENED IN TWO LOOKED LIKE IT EXPLODED OPEN AND HIT MY WIFE ON THE BACK OF HER HEAD. THERE WAS NOTHING DIFFERENT THAT WE DID WHILE PARKING IN FRONT OF OUR HOME THAT COULD HAVE CAUSED THE HEAD REST TO EXPLODE. I CALLED THE DEALER IMMEDIATELY AND THEY HAVE NO KNOWLEDGE OF ANY RECALLS OR PROBLEMS WITH THE HEAD REST AIRBAGS GOING OFF. NOW I'M CONCERNED ABOUT DRIVING THE VEHICLE NOT KNOWING IF THE SAME THING COULD HAPPENED TO THE DRIVER HEAD REST AIRBAG. UNFORTUNATELY WE ARE STILL IN A LOCKDOWN IN CALIFORNIA AND NOT DRIVING MUCH OR MAYBE A GOOD THING WITH THE NOT KNOWING IF THE AIRBAG WILL GO OFF. *TR

THE PASSENGER ACTIVE HEADREST DEPLOYED WHEN MY 14 YEAR OLD SON LEANED BACK IN THE SEAT. WE WERE IN MOTION, PULLING OUT OF A PARKING LOT.

AIR BAG LIGHT GOES ON AND OFF WHILE DRIVING. I WAS TOLD THIS VEHICLE IS NOT COVERED UNDER THE RECALL FOR 2014 DODGE DURANGO

I HAD JUST PARKED MY CAR AND HAD EXITED TO REMOVE MY CHILD FROM HIS CAR SEAT WHEN, FOR NO REASON, THE DRIVERS SIDE HEADREST DEPLOYED UNEXPECTEDLY. THE VEHICLE WAS NOT IN MOTION.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CONTACT HEARD AN ABNORMAL LOUD NOISE COMING FROM THE PASSENGERS SIDE HEADREST. THE CONTACT PULLED OVER AND NOTICED THE HEADREST EXPLODED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR A LOCAL MECHANIC FOR REPAIRS OR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

AIRBAG LIGHT IS FLASHING STEMMING FROM AN INTERNAL SHORT CIRCUIT

THE SERVICE YOUR AIRBAG LIGHT KEEPS TURNING ON AND OFF CONSTANTLY, WHILE DRIVING. IT ALSO DISABLES THE SEAT BELT AUTOMATIC LOCKING WHEN THE LIGHT COMES ON. IT WAS RECALLED ON THE 2014 JEEPS WITH THE SAME ISSUE...

SERVICE AIRBAGS NOTIFICATION KEEPS COMING ON. SCHEDULED TO TAKE IT TO DEALER. FOUND OUT SERVICE RECALL HAS BEEN MADE FOR AIRBAGS ON JEEP CHEROKEE BUT NOT 2014 DODGE DURANGO. WHY NOT IF THE SAME PROBLEM IS OCCURRING WITH THE DODGE DURANGO THOSE. THIS SHOULD BE INCLUDED IN THE RECALL. MY VEHICLE ONLY HAS 90000 MILES ON IT SHOULD NOT HAVE AIRBAG ISSUES. AIRBAG LIGHT WOULD COME ON AS SOON AS I START TO CAR THEN WOULD GO OFF THEN MY SERVICE ALARM FOR AIRBAG WOULD COME ON AND STAY ON. NOW SERVICE LIGHT FOR AIRBAGS COME ON IMMEDIATELY AFTER STARTING THE CAR AND WILL NOT GO OFF.

DEALER STATED THAT MY WIRING HARNESS HAS A SHORT WHICH CAUSED THE AIRBAG TO FAIL. BECAME AWARE OF THIS WHEN THE CHECK AIRBAG LIGHT ILLUMINATED CONSTANTLY. THIS IS EXACTLY THE SUBJECT OF A NHTSA RECALL: 14V643000 APPARENTLY, MY VIN IS NOT INCLUDED IN THIS RANGE OF VINS THOUGH I WAS DIAGNOSED WITH THE SAME ISSUE

THE CAR WAS IN PARK WITH IGNITION SWITCH OFF. I SAT IN THE PASSENGER SEAT AND STARTING TO PUT ON MY SEATBELT WHEN UNEXPECTEDLY THE SAFETY RESTRAINT SYSTEM HEADREST ACTIVATED HITTING ME IN THE BACK OF THE HEAD. AFTER INCIDENT I OBSERVED THAT THE PLASTIC USED TO HOLD THE RETAINER BAR IN PLACE HAS GAVE OUT AND NO LONGER IN PLACE WITH THE RETAINING BAR STILL WITHIN THE RELEASE HOOKS.

AIRBAG LIGHT AND SERVICE AIRBAG SYSTEM WARNING CONSTANTLY ON. AIRBAG SYSTEM DEACTIVATED. VERY DSNGEROUS IF COLLISON WERE TO HSPORN. TOLD MY VIN IS NOT INCLUDED IN RECALL P67, WHICH IS THE ISSUE I AM HAVING. THIS SEEMS TO BE A COMMON PROBLEM WITH MULTIPLE REPORTS OF NOT BEING INCLUDED IN THE RECALL YET EXPERIENCING THE SAME SAFETY ISSUE THAT IS COVERED UNDER RECALL P67.

GETTING INTO MY PARKED VEHICLE I NOTICED THE DRIVER'S SIDE SEAT HEAD REST HAD DEPLOYED. PLASTIC CLIPS BROKEN. LOCK BAR WAS STILL ENCLOSED IN LOCKING MECHANISM. MY VEHICLE WAS IN MY DRIVEWAY.

AIRBAGS DID NOT DEPLOY DURING HEAD ON COLLISION.

THE DRIVER HEADREST ACTIVE HEAD RESTRAINT SAFETY DEVICE DEPLOYED WITHOUT WARNING DURING NORMAL DRIVING. THERE WAS NO IMPACT, ETC., THAT WOULD CAUSE THE DEVICE TO DEPLOY. THE DEVICE ERRANTLY DEPLOYED. THE HEADREST CAME IN SHARP AND SUDDEN CONTACT WITH THE REAR OF MY HEAD WHILE IN MOTION ON A CITY STREET, NOT TURNING. THROUGH ONLINE RESEARCH I NOTED THAT THIS SEEMS TO BE A COMMON ISSUE.

I WAS DRIVING TO CHURCH AT ABOUT 20 MPH WHEN I HEARD A NOISE AND FELT A BUMP STRIKING MY HEAD. THE DRIVERS HEADREST WAS DEPLOYED. IT SEEMS LIKE SOME PLASTIC CLIPS OR PARTS INSIDE JUST BROKE...

THE AIR BAG LIGHT STAYS ILLUMINATED AND TELLS ME TO GET THE AIR BAG SYSTEM SERVICED FOR NO REASON. IT HAS NOT BEEN IN ANY ACCIDENT AND JUST OUT OF THE BLUE CAME ON AND REMAINS ON. THERE WAS A RECALL ON 2014 DODGE DURANGO AND MINE SHOULD BE INCLUDED IN THAT RECALL.

THE PASSENGER HEADREST ACTIVE HEAD RESTRAINT SAFETY DEVICE DEPLOYED WITHOUT WARNING DURING NORMAL DRIVING. THERE WAS NO IMPACT, ETC., THAT WOULD CAUSE THE DEVICE TO DEPLOY. THE DEVICE ERRANTLY DEPLOYED. HAD A PASSENGER BEEN IN THE VEHICLE THIS COULD HAVE RESULTED IN SERIOUS INJURY. THE VEHICLE WAS IN MOTION ON A CITY STREET. THROUGH ONLINE RESEARCH I NOTED THAT THIS SEEMS TO BE A COMMON ISSUE.

WHILE STOPPED WITH THE VEHICLE IN PARK AFTER JUST COMING OFF OF THE INTERSTATE AT A TRUCK STOP, THE PASSENGER SIDE ACTIVE HEADREST POPPED. NO DAMAGE HAD OCCURRED TO THE VEHICLE, NO LARGE BUMPS OR CURBS WERE HIT. LUCKILY WE WERE STOPPED AND NO INJURY OCCURRED. UNFORTUNATELY THIS IS A HUGE EXPENSE TO FIX AT A DEALERSHIP (OVER $700 JUST FOR THE PART PLUS SHOP HOURS MAKING IT ABOUT A $1000 EXPENSE NOT COVERED BY WARRANTY!) THIS IS A HUGE SAFETY CONCERN - 1. IF WE ARE NOW IN A COLLISION PRIOR TO REPAIR WILL OUR AIRBAGS DEPLOY AS THIS IS PART OF THE WHOLE SYSTEM (AND THE ONE IS ALREADY SPRUNG SO COULD DAMAGE OCCUR BECAUSE OF THAT) 2. IF WE HAD BEEN DRIVING AND IT WERE TO DEPLOY AND HIT SOMEONE IT THE BACK OF THE HEAD IT COULD EASILY CAUSE AN ACCIDENT CAUSING INJURY OR EVEN DEATH TO OCCUPANTS AND TO OCCUPANTS OF OTHER VEHICLES! THIS COULD BE EXTREMELY DANGEROUS!

WHILE THE VEHICLE WAS PARKED IN A PARKING LOT THE DRIVER SIDE HEAD REST AIRBAG DEPLOYED. THE VEHICLE WAS TAKEN TO A CHRYSLER DEALERSHIP. THE DEALERSHIP CONFIRMED NO IMPACT EVENT OCCURRED AND THE BAG JUST DEPLOYED. DEALER ALSO SAID IT WAS NOT A WARRANTY COVERED ITEM AND WOULD NOT REPLACE/REPAIR AT NOT COST. ON THE DAY THE BAG DEPLOYED IT WAS A HOT SUNNY DAY.

WHILE DRIVING AT APPROX. 40 MILES PER HOUR, THE DRIVERS SIDE HEAD REST EXPLODED CAUSING MY HEAD TO MOVE SLAM FORWARD. I THOUGH SOMEONE HAD HIT ME FROM BEHIND BUT LOOKED AND THERE WAS NO ONE THERE. PULLED OVER TO THE SIDE OF THE ROAD TO FIND THE HEAD REST APART. I CONTACTED A LOCAL DEALER AND THEY ASKED IF I RAN INTO A CURB, HIT A LARGE BUMP OR WAS INVOLVED IN AN ACCIDENT AND WAS SORRY TO HEAR THAT HAPPENED. AFTER RESEARCH ON THE INTERNET, THERE ARE SEVERAL REPORTS OF THESE HEADREST EXPLODING RANDOMLY ON SEVERAL DODGE MODELS SPECIFICALLY THE DURANGO. MY VEHICLE IS A 2014 WITH 29K MILES ON IT, NEVER IN AN ACCIDENT AND BARELY DRIVEN.

AIR BAG SYSTEM LIGHT ON AND DEALER SAYS WIRING HARNESS FOR AIRBAG NEEDS REPLACEMENT. ISSUE IS NON AVAILABLE AND NO IDEA OF WHEN THEY WOULD GET IT AS ALL ARE ON BACK ORDER WITH NO GET WELL DATE.

DRIVERS SIDE HEAD RESTRAINT FUNCTIONED /DEPLOYED FOR NO REASON, CAUSING A BLOW TO THE BACK OF THE HEAD, HURTING AND DISORIENTING THE DRIVER WHILE THE VEHICLE WAS IN MOTION,

SAME DEFECT STATED BY NUMEROUS DRIVERS. AIR BAG SYSTEM SERVICE LIGHT ILLUMINATING AND DISABLING AIR BAG SYSTEM INTERMITTENTLY. DODGE DEALER SAYS MY VEHICLE IS NOT PART OF RECALL. SAME AIR BAG SYSTEM, SAME FAILURE, BUT NOT PART OF RECALL P67? OCCURS WHILE IN MOTION, NOT IN MOTION, RANDOM TIMES. ALL TYPES OF DRIVING.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE A LOCAL DEALER BOB BAKER CHRYSLER JEEP DODGE RAM (5555 CAR COUNTRY DR., CARLSBAD, CA 92008) WHERE IT WAS ADVISED THAT THE OCR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V643000 (SEAT BELTS, AIR BAGS) AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE CONTACT CALLED JIM COGDILL DODGE AT 856-690-1611 AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL, BUT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V643000 (SEAT BELTS, AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

AIRBAG LIGHT IS ON. JUST HAD THE SAME PROBLEM AND HAD TO SPEND A LOT OF MONEY TO REPLACE THE MODULE IN THE 2014 JEEP CHEROKEE. SEEMS FISHY. ARE WE SURE THERE ISN'T A RECALL?????

MY WIFE WAS DRIVING THE VEHICLE WHEN THERE WAS AN EXPLODING SOUND IMMEDIATELY FOLLOWED BY HIT TO THE BACK OF HER HEAD. SHE IS CURRENTLY IN A LOT OF PAIN FROM HER NECK AND HAS A NICE HEADACHE TO ACCOMPANY IT. THE VEHICLE WAS IN MOTION WHEN THE HEADREST DEPLOYED ON IT OWN.

THE AIRBAG LIGHT WILL FREQUENTLY ILLUMINATE AND DISABLE SEAT BELT TENSIONERS AND AIRBAG FUNCTION. SAME THING THAT IS UNDER RECALL WITH OTHER DURANGO VEHICLES (RECALL P67). DODGE CLAIMS MY SPECIFIC VEHICLE IS UNAFFECTED AND NOT UNDER RECALL BUT I FIND IT HARD TO BELIEVE SINCE THE EXACT SAME ISSUE IS OCCURRING. ANY GRAND CHEROKEE MODEL MADE THE SAME DAY AS MY VEHICLE, OR THE EXACT SAME DURANGO IF MANUFACTORED TWO MONTHS LATER, IS COVERED UNDER THE RECALL, BUT THEY CLAIM MY DURANGO IS NOT. THE GRAND CHEROKEE USING THE IDENTICAL MODULE IN THEIR VEHICLE. PART TO BE FAULTY HAS BEEN FOUND TO BE THE ORC MODULE (OCCUPANT RESTRAINT CONTROL) BY A LOCAL SHOP, SAME PROBLEM AS SIMILAR RECALLS YET THEY CLAIM MINE IS NOT A PART OF. WITH CURRENT SITUATION, DRIVING THE VEHICLE SAFELY IS NON EXISTENT UNTIL REPAIRED. AIRBAG AND SEATBELT MALFUNCTION WOULD LEAD TO SERIOUS INJURY IF AN ACCIDENT WERE TO OCCUR.

ON 3/6/17 THE PASSENGER SIDE FRONT SEAT ACTIVE HEAD REST DEPLOYED WITHOUT CAUSE OR CRASH. WHEN DRIVING IN NORMAL CONDITIONS THE PASSENGER SIDE HEAD REST TETHERED TO THE SEAT SUDDENLY AND UNEXPECTEDLY DEPLOYED CAUSING DAMAGE TO THE HEAD REST. ATTEMPTS TO REPAIR THIS AND OR FIND THE CAUSE AT THE DODGE AUTONATION DEALER LOCATED AT 21027 I-45 NORTH, SPRING, TX 77388 (877-791-6569) WHERE THE VEHICLE WAS PURCHASED MET WITH A DECLINED REPAIR DUE TO THE DAMAGE WAS LISTED AS "TRIM". AT THE TIME THE AHR DEPLOYED A PASSENGER WAS IN THE SEAT AT THE TIME BUT WAS NOT INJURED DUE TO THE "TETHERS" HELD THE FRONT FACE OF THE HEAD REST FROM PROJECTING OUTWARD/FORWARD. I WAS NOTIFIED BY THE SERVICE DIRECTOR AT THE DODGE DEALER FRANKIE FREEZE THIS HAS HAPPENED BEFORE AND HE HAS PERSONALLY SEEN THIS TYPE OF DEPLOYMENT WITHOUT CAUSE. IN THE SERVICE MANUAL IN THE EVENT THE AHR DEPLOYS THERE IS A "RESET" PROCESS. DUE TO THE HIGH VELOCITY OF THE HEAD REST DEPLOYMENT THE UNIT ITSELF WAS DAMAGED TO INCLUDE THE HEAD REST COVER AND WAS NOT ABLE TO BE "RESET". NO VISIBLE DAMAGE IS APPARENT TO THE VEHICLE ITSELF (CRASH), AND NO VISIBLE CODES OR WARNING LIGHT (I.E. AIRBAG LIGHT) ARE DISPLAYED. AT THIS TIME I HAVE DISPUTED THE CLAIM BY DODGE THAT THIS IS A "TRIM" ISSUE AND THE SERVICE DEPARTMENT CAN NOT DETERMINE WHY THE HEAD REST DEPLOYED AND REFERRED THE ISSUE AND DEPLOYMENT TO A INVESTIGATOR. I SUSPECT BUT HAVE NO EVIDENCE OF THE DEPLOYMENT OF THE HEAD REST WAS CAUSED BY THE RIGHT REAR REAR PASSENGER OPENING THE FACTORY INSTALLED VIDEO SYSTEM INSTALLED IN THE FRONT PASSENGER SEAT (REAR ENTERTAINMENT SYSTEM). IT IS POSSIBLE THE BACK OF THE FLIP OPEN MONITOR PLASTIC SHROUD STRUCK THE BACK OF THE HEAD REST WHEN OPENED CAUSING IT TO DEPLOY. THE VEHICLE WAS IN OPERATION IN NORMAL TRAFFIC CONDITIONS AT NIGHT WITH LITTLE TO NO LIGHTING IN THE VEHICLE. A DISTINCT AND LOUD POP WAS HEARD FROM THE SEAT.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED AT THE GAS STATION, THE PASSENGER SIDE HEAD REST AIR BAG DEPLOYED INADVERTENTLY WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,900.

THE PASSENGER SIDE ACTIVE HEADREST RESTRAINT MECHANISM ACTIVATED WHILE DRIVING DOWN A STRAIGHT CITY STREET. THERE WAS NO IMPACT/COLLISION INVOLVED. VEHICLE ONLY HAD DRIVER AT THE TIME SO NO PASSENGER WAS INJURED HOWEVER THE EVENT CAUSED SIGNIFICANT DRIVER DISTRACTION AND COULD HAVE LED TO A COLLISION. IF A PASSENGER WAS PRESENT, SERIOUS HEAD, NECK, AND/OR UPPER BACK INJURY COULD HAVE OCCURRED. VEHICLE WAS TAKING TO DEALERSHIP FOR REPAIRS. DEALERSHIP NOTED THAT BOTH RETAINING BRACKETS WERE BROKEN. CHRYSLER IS PAYING FOR THE REPAIR. THIS COMPLAINT IS FOR NOTIFICATION TO THE NHTSA FOR FOLLOW-UP INVESTIGATION TO ENSURE THIS IS NOT A MANUFACTURING DEFECT AND SAFETY ISSUE FOR OTHER DRIVERS.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIRBAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ALSO WHEN REVERSING OR AT A STOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS NOT AVAILABLE.

VEHICLE GOT INTO A ACCIDENT, IN TRAVEL VEHICLE HIT INTO A ROCK WALL AND NO AIR BAGS DEPLOYED. VEHICLE IS TOTALLED.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT AN UNKNOWN SPEED, THE DRIVER WAS MAKING A RIGHT TURN AND CRASHED INTO A CONCRETE RETAINING WALL. THE VEHICLE SPUN AND WENT INTO THE WOODS AND THEN CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. IT WAS UNKNOWN IF A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A LEFT LEG INJURY THAT REQUIRED IMMEDIATE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE IMPOUND LOT. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT'S DAUGHTER CRASHED THE VEHICLE INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S DAUGHTER SUSTAINED NECK AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,351.

I WAS IN A COLLISION THAT INVOLVED A SIGNIFICANT AMOUNT OF DAMAGE TO THE FRONT END OF MY VEHICLE WITH OVER $11000 IN DAMAGES AND NO AIRBAG DEPLOYED. I WAS THE ONLY OCCUPANT IN THE VEHICLE SO DIDN'T EXPECT PASSENGER AIRBAG TO DEPLOY. I KNOW THAT THERE IS A RECALL ON OTHER VEHICLES AIRBAGS BUT DID NOT SEE MY VEHICLE ON THE CURRENT LISTING OF RECALLS. I WOULD LIKE TO ENSURE THIS ISN'T A RECURRING ISSUE WITH THIS MAKE MODEL VEHICLE OR FIND INFORMATION ON HOW TO GET MINE TESTED. *TR