MyCarTSB

2017 Volkswagen Passat Steering Problems

16 owner-reported steering complaints from NHTSA data

16
Complaints
Jan 2018Dec 2021
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (16)

criticalSTEERING,ELECTRICAL SYSTEM,AIR BAGS
Filed: Apr 2024

Your 2017 Passat's clockspring (a component that connects your steering wheel to the airbag system) failed twice — once last year under warranty and again recently. When it fails, your airbags won't deploy and safety features like adaptive cruise control stop working, putting you at serious risk in an accident. The dealer had you drive an hour with a non-functioning airbag to get it fixed, and the same part failed again, suggesting this may be a recurring defect. The repair will likely involve replacing the clockspring and testing the airbag and steering wheel controls to ensure they function properly.

NHTSA #: 11584287
criticalSTEERING,ELECTRICAL SYSTEM,AIR BAGS
Filed: Feb 2024

Your clock spring component has failed repeatedly — five times in one year — which disables both your driver's side airbag and your horn. Even though you can sometimes sense when it's about to fail, you're forced to drive without these critical safety features until the part completely breaks, since dealerships won't replace it preemptively. The repeated failures continue despite multiple replacements and VW technical support involvement, suggesting a defective part design rather than installation error.

NHTSA #: 11573880
highSTEERING,ELECTRICAL SYSTEM,AIR BAGS
Filed: Apr 2025

Your steering wheel's clockspring component has failed for the third time in about a year, causing your airbag warning light to turn on and disabling your steering wheel buttons (including the horn). You heard a crunching sound while turning before these problems appeared. The clockspring will need to be replaced again, which involves removing the steering wheel and steering column cover to access and swap out the failed component.

NHTSA #: 11655558
mediumSTEERING
Filed: May 2023

steering wheel clock spring failed

NHTSA #: 11521068
mediumSTEERING,ELECTRICAL SYSTEM,AIR BAGS
Filed: Sep 2022

The Air Bag light, temperature warning, radio and information panel going wacky. The Clockspring is making clicking noises in the steering wheel.

NHTSA #: 11486761
mediumSTEERING,AIR BAGS
Filed: Apr 2022

no prior warnings before malfunction ,all fuses were checked to no fault. OBD scan reported car lost communication with steering column control module On steering wheel, multifunction buttons and horn stopped working. Airbag light illuminated. OBD scan reported driver airbag igniter resistance too high Emergency braking and blind spot were no longer working although front parking assist still worked.

NHTSA #: 11459938
mediumSTEERING,AIR BAGS,FORWARD COLLISION AVOIDANCE
Filed: Mar 2022

I had my battery changed at the VW dealership and a week later, my horn stopped working, my airbag light came on and my front assist no longer works. There’s also a clicking noise when I turn my steering wheel. It seems this clock coil issue has been a recall issue for VW for years, but when I search my VIN it list no recalls of this nature.

NHTSA #: 11458432
mediumSTEERING,LANE DEPARTURE
Filed: Dec 2021

While driving straight in dry weather (i.e. no rain), the lane light will change from – green – to – yellow – color in the dash and the steering wheel will jerk, usually left, sometimes right, very abruptly, as if the car is trying to find the lane with lane assist on. Note, this is on well marked city streets and on regular interstate roads with clearly marked dashed lane lines. This has been happening for at least two months (today's date Dec. 12, 2021) and only now reporting this complaint. It did almost cause me to run into the car beside me several times or turn into the center median (trees) on city streets.

NHTSA #: 11443830
mediumSTEERING,AIR BAGS
Filed: Nov 2021

My airbag light came on, the steering wheel started to make crunching noise. Now all functions are now working on the steering wheel and upon looking up online there seems to be many issues with Volkswagen cars clock spring breaking. Why is this not recalled? There is hundreds of customers commenting about the same problem?

NHTSA #: 11440419
mediumSTEERING,AIR BAGS
Filed: Apr 2021

THE DRIVER AIRBAG LIGHT WENT ON, THE WHOLE STEERING WHEEL CONTROL STOPPED WORKING AS SOON AS THIS LIGHT WENT ON. THE AGENCY ADVICES US THAT THIS IS A VERY COMMON ISSUE WITH THIS VEHICLE. THAT THERE WAS A RECALL FOR THIS SAME ISSUE FOR THE CLOCK COIL I BELIEVE HE CALLED IT, AND I WANT TO VERIFY WHY MY VEHICLE IS EXPERIENCING THIS SAME ISSUE AND IS NOT ONE OF THE RECALLED MODELS? HOW DO YOU DETERMINE THAT ONLY CERTAIN MODELS WHERE AFFECTED, THIS YOU USE DIFFERENT COILS FOR DIFFERENT VEHICLES?

NHTSA #: 11407999
mediumSTEERING,AIR BAGS,FORWARD COLLISION AVOIDANCE
Filed: Mar 2021

ALL THREE SENSORS CAME ON AT THE SAME TIME. AFTER HAVING THEM CHECKED, NO ISSUE WAS FOUND AND CODES WERE RESET. A COUPLE OF DAYS LATER, ALL THREE SENSORS SHOWED UP AGAIN. ALL OF THIS OCCURRED WHILE VEHICLE WAS PARKED, THEN AGAIN IN MOTION.

NHTSA #: 11404095
mediumSTEERING,ELECTRICAL SYSTEM,AIR BAGS
Filed: Jan 2021

ON 1/12/21 WHILE TURNING INTO A FAST FOOD RESTAURANT I HEARD CLICKING IN THE STEERING COLUMN AND THEN THE AIR BAG LIGHT CAME ON AND ERROR CODES ACROSS THE DIGITAL SCREEN AND A CLOCK EMBLEM SIGNAL CAME ON. PULLED OVER AND LOOKED AT MY MANUAL. DROVE ON HOME AND DID RESEARCH AND FOUND THAT THE CLOCK SPRING IS A MAJOR ISSUE WITH VWS. I WENT BACK OUT TO TEST THE STEERING COLUMN AND SURE ENOUGH THE HORN AND ALL CONTROLS ON THE COLUMN DID NOT WORK. CALLED THE LOCAL VW DEALER THE NEXT DAY. THEY SAID THERE WAS A RECALL ON THIS 2017 PASSAT SEL MODEL. THEY REPLACED 6 DAYS LATER.

NHTSA #: 11390094
mediumSTEERING,ELECTRICAL SYSTEM,AIR BAGS
Filed: Dec 2020

WHEN TURNING THE WHEEL WHILE DRIVING, I HEARD A CLICKING SOUND FROM THE STEERING WHEEL. THEN THE AIRBAG LIGHT TURNED ON. NOW MY HORN DOES NOT WORK OR ANY OF THE CONTROLS ON THE STEERING WHEEL. I KNOW THIS IS THE CLOCK SPRING MALFUNCTION, WITH THE TAKATA AIRBAG MALFUNCTION THAT HAPPENED WITH THE 2015 PASSATS.

NHTSA #: 11378090
mediumSTEERING,ELECTRICAL SYSTEM,AIR BAGS
Filed: Aug 2020

AIRBAG LIGHT ON FOR DRIVER SIDE AIRBAG, HORN WILL NOT WORK, CRINKLE SOUND WHEN TURNING STEERING WHEEL. NO POWER TO STEERING WHEEL CONTROLS

NHTSA #: 11348868
mediumSTEERING,SUSPENSION,SERVICE BRAKES
Filed: Jul 2018

SINCE I HAVE THIS CAR HAVING PROBLEMS VIBRATIONS I TOOK THE CAR ON VW DEALER FEW TIMES I EXPLAIN TO THEM MY CAR IS VIBRATING WHEN I APPLY THE BRAKES ALSO WHEN I CRUISE OVER 55MPH. THEY TOLD ME ALWAYS CAR IS PERFORMING TO MANUFACTURE SPECIFICATIONS SO NOW I HAVE 6500 MILES ON MY CAR I TOOK MY CAR TO DIFFERENT DEALERSHIP THEY FOUND OUT MY TIRES AR CUPPING. AND MY ROOTS ARE OUT OF ROUND AND ALIGNMENT WAS CORRECT TIRE BALANCING THEY DID FEW TIME TIRE ROATATION SO NOW I HAVE 6500 MILES ON THE CAR LESS THEN 1 YEAR OLD CAR. AND VW OF USA WE CANNOT COVER UNDER WARRANTY I REPLACE THE TIRES ON MY OWN AND THE CAR STILL VIBRATES IDK WHAT TO DO ANY FURTHER VERY DISAPPOINTED ALSO HAVING ISSUES WITH FRONT ASSIST WITH ADAPTIVE CRUISE CONTROL AND LANE ASSIST NO RESPONSE

NHTSA #: 11113466
mediumSTEERING,AIR BAGS,UNKNOWN OR OTHER
Filed: Jan 2018

FAILED STEERING WHEEL CLOCK SPRING ON A 2017 VEHICLE THAT HAS BEEN DRIVEN 20,000 MILES OVER 14 MONTHS. AFTER BEING PARKED FOR APPROX 40 MINS, PULLING OUT OF A PARKING SPOT MY STEERING WHEEL MAKE POPPING/CLICKING SOUNDS AND IMMEDIATELY THE AIRBAG ERROR SENSORS WENT OFF ALONG WITH MY SERVICE VEHICLE WARNING. UPON TURNING OUT OF THE PARKING LOT THE STEERING WHEEL MADE A FEW ADDITIONAL POPS/CLICKS. IMMEDIATELY DROVE TO THE DEALERSHIP WHERE THEY DIAGNOSED THE STEERING WHEEL CLOCK SPRING ISSUE. THE DEALERSHIP DID NOT HAVE A PART ON HAND AND HAD TO ORDER IT, SO I DROVE THE VEHICLE HOME. NOW THAT I'M HOME AND RESEARCHING THE FAILED STEERING WHEEL CLOCK SPRING ISSUE, I AM QUESTIONING WHETHER I SHOULD HAVE BEEN ADVISED TO NOT DRIVE THE VEHICLE, ESPECIALLY WITH MY CHILD IN THE BACK SEAT.

NHTSA #: 11062894

Other 2017 Volkswagen Passat Issues