2002 Volkswagen Passat Equipment Problems
6 owner-reported equipment complaints from NHTSA data
Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
Owner Complaints (6)
2002 VW PASSAT CAR JACK (OEM) FAILED UNDER NORMAL LIFTING OPERATION TO REMOVE TIRE. JACK ASSEMBLY TWISTED AND BENT DURING LIFTING PROCESS. IT THEN BECAME NECESSARY TO USE AN ALTERNATE JACK TO LIFT THE VEHICLE TO REMOVE THIS OEM JACK FROM UNDER THE VEHICLE. OWNER CONTACTED VW OF AMERICA TO ALERT MANUFACTURER OF THE SAFETY CONCERN AND TO REQUEST A REPLACEMENT JACK AND WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. *TR
DT: THERE WAS MOLD IN THE AIR CONDITIONER AND HAS BEEN THERE SINCE JANUARY 2003. THE DEALERSHIP CLEANED IT OUT TWICE. THE THIRD TIME THEY REPLACED THE EVAPORATOR. THE FOURTH TIME THERE WAS A SLIGHT ODOR. CONSUMER SAID THAT THE ODOR WAS THERE IN THE MORNING AND AFTER THE VEHICLE SET FOR AWHILE. CONSUMER CONTACTED THE MANUFACTURER, THEY TOLD HER TO TAKE VEHICLE TO THE DEALER TO BE CLEANED. *AK *JB
RADIO WENT COMPLETELY DARK. TOOK IT IN, THEY UNPLUGGED AND RECONNECTED IT. WENT DEAD AGAIN A FEW WEEKS LATER. THIS TIME, IT DRAINED THE BATTERY COMPLETELY WHILE IT WAS "DEAD" SO I HAD TO GET A JUMP. TOOK IT IN AND THE DEALER TOLD ME THEY'D HAD SEVERAL VEHICLES, MOSTLY PASSATS BUT ALSO JETTAS, WHERE THE RADIOS WERE GOING BAD AND DRAINING BATTERIES THROUGH THE COMFORT CONTROL MODULE. THEY HAD TO REPLACE BOTH THE RADIO AND THE BATTERY. CAR ONLY HAS 12,000 MILES ON IT.*AK
TIRE JACK ROTATED ON SOLID LEVEL GROUND AND KICKED OUT RESULTING IN THE CAR COLLAPSING ON THE SPARE WHICH WAS NOT YET ATTACHED. THE RESULTING IMPACT RESULTED IN NEEDING TO REPLACE THE FRONT BUMPER COVER, RIGHT FRONT FENDER, AND RIGHT ROCKER PLATE. THE FENDER WAS TORN FROM THE CAR. APPROXIMATE DAMAGE TO THE VEHICLE WAS $1500. AT THE POINT OF THE COLLAPSE, THE OWNERS HAND WAS ON THE SIDE OF THE TIRE RESULTING IN A PINCH INJURY THAT CAUSED BRUSING AND SWELLING, BUT DID NOT REQUIRE EMERGENCY CARE. I STILL HAVE POSSESSION OF THE FAULTY JACK. VWOA WAS CONTACTED, BUT SAID BECAUSE THE 2002 VW PASSAT JACK HAD NOT BEEN RECALLED, THEY WERE NOT LIABLE FOR THE DAMAGE. THEY HAVE RECEIVED OTHER REPORTS OF THE SAME TYPE OF JACK FAILURE.*AK
RADIO/TAPE DECK/CD PLAYER FAILED ON A 10 MONTH OLD CAR. REPLACED UNDER WARRANTY.
THE ENTIRE STEREO AND RADIO (MONSOON SYSTEMS) HAS FAILED, THE CONSUMER IS CURRENTLY AWAITING THE 5TH SYSTEM TO COME INTO THE DEALER AND BE INSTALLED IN THE VEHICLE. NLM