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2020 Volkswagen Jetta Other Problems

8 owner-reported other complaints from NHTSA data

8
Complaints
Apr 2024Nov 2025
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (8)

criticalUNKNOWN OR OTHER
Filed: May 2024

Your sunroof suddenly shattered while you were driving at 55-60 mph, sending thousands of glass shards into the cabin with a loud bang. After pulling over, you found glass debris in the seat belt receptacle, which prevented you from buckling your seat belt. The sunroof will need to be replaced and the vehicle thoroughly cleaned of glass fragments.

NHTSA #: 11586466
highUNKNOWN OR OTHER
Filed: Nov 2025

Your sunroof suddenly exploded outward and shattered while you were driving on the highway, even though nothing hit it and the weather was clear. The loud noise and flying glass created a dangerous distraction while you were driving at highway speeds, though the closed sunshade prevented most glass from falling into the cabin. The glass appears to have failed from internal stress rather than impact damage. A Volkswagen technician will need to inspect the sunroof assembly and glass to determine what caused the spontaneous failure.

NHTSA #: 11698386
highUNKNOWN OR OTHER
Filed: Aug 2025

While driving with your family and no other cars nearby, your sunroof glass suddenly shattered with a loud pop, appearing to burst from the inside like a balloon. No glass fell into the vehicle because the shade was closed, but glass covered the roof exterior. This happened without any impact or negligence on your part, requiring an insurance claim to repair.

NHTSA #: 11678099
highUNKNOWN OR OTHER
Filed: Apr 2024

After enrolling in Volkswagen's free 'Safe and Secure' service through the myVW app in March 2024, your vehicle's Emergency SOS Module triggered an error light on the dashboard. Your owner's manual indicates the vehicle isn't safe to drive and requires immediate dealership service. The dealership confirms this is a known issue affecting multiple vehicles and requires replacing the emergency call module, with diagnostic charges over $250 plus potential replacement costs between $900–$1,500. The repair likely involves diagnosing the module's communication system and replacing the faulty emergency SOS hardware or updating its software.

NHTSA #: 11580503
mediumUNKNOWN OR OTHER
Filed: May 2024

While driving, your car displayed a "check starter system" warning message on the dashboard. This is a known issue affecting 2020 VW Jettas, though you haven't received a recall notice yet. The warning disappeared after you turned off the engine for 10 minutes and restarted the car, suggesting an intermittent electrical issue. The fix may involve diagnosing the starter motor circuit and potentially replacing the starter or related electrical components.

NHTSA #: 11588253
mediumUNKNOWN OR OTHER
Filed: Sep 2023

The sunroof shattered after closing the car door from the pressure or motion of the car door closing. The sunroof glass panel popped up in the center and all the shattered glass was in an upward motion indicating the cause was from the pressure in the cabin. There were no visible chips or debris on the sunroof prior to this occurring. I took the vehicle to the Volkswagen dealership for an inspection and repair but they denied warranty coverage even though the vehicle is under the original warranty. Volkswagen claims that a chip or rock would cause the sunroof to shatter from the door closing. This is not a safe or acceptable design - sunroofs should not shatter when car doors are opened/closed or from the movement of the vehicle driving.

NHTSA #: 11546848
mediumUNKNOWN OR OTHER
Filed: Aug 2020

IN HEAVY RAIN OR ADVERSE WEATHER THE SONAR IN THE FRONT OF THE CAR FOR CRASH AVOIDANCE FAILS AND STATES THAT IT'S UNABLE TO PROTECT ME AND MY PASSENGERS! THE DEALER HAS HAD THIS CAR FOR 3 TIMES AND THE OWNERS MANUAL DOESN'T TELL THAT IN THOSE SITUATIONS THAT THIS CAN OR SHOULD OCCUR

NHTSA #: 11350495
mediumUNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
Filed: Jun 2020

VEHICLE IS STALLING AT LIGHTS. VEHICLE HAS ROUGH IDLE. VEHICLE AUTOMATIC BRAKING ACTIVATE WITHOUT WARNING. *TR

NHTSA #: 11328820

Other 2020 Volkswagen Jetta Issues