2002 Volkswagen Jetta Body & Structure Problems

I PARKED MY CAR AT THE BWI AIRPORT AND THERE WAS A CONCRETE STOP APPROXIMATELY 10" TALL AND THE FRONT BUMPER WAS CAUGHT ON IT AND WHEN I REVERSED IT TORE THE BUMPER FROM THE CAR. THIS HAPPENED 8 YEARS AGO AND I REPLACED THE FENDER FOR ABOUT $400,NOW VW WANTS $1188.50. I FEEL THIS IS A DESIGN FLAW AND SHOULD BE LOOKED INTO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY 2002 VW JETTA 4 DOOR HAS THIS SUBSTANCE WHICH THEY USED TO BLOCK HEAT AND DEADEN THE NOISE FROM OUTSIDE, HOWEVER WHEN IT GETS HOT IT RUNS OUT OF THE HOLES IN THE UNDERCARRIAGE AND HAS AN AWFUL SMELL SOMETHING LIKE THAT OF MELTED CRAYONS, AND THE ODOR ATTACHES TO THE OCCUPANTS IN A MATTER OF MINUTES. *TR

TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHEN THE CONTACT OPENED THE VEHICLE DOOR, THE PASSENGER COMPARTMENT SMELLED LIKE MELTED CRAYONS. THE CONTACT BELIEVED THAT THE SMELL ORIGINATED FROM THE CARPETING AND THE SOUNDPROOFING MATERIAL IN THE DOOR AND THROUGHOUT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE ODOR. NO REPAIRS WERE MADE AT THAT TIME. THE VEHICLE WAS TAKEN TO ANOTHER DEALER AND THEY KEPT THE VEHICLE FOR A WEEK AND WASHED THE COILS; HOWEVER, THEY TOO COULD NOT LOCATE THE SOURCE OF THE SMELL. THE CURRENT MILEAGE WAS 68,800 AND FAILURE MILEAGE WAS 65,000.

THE DRIVER'S SIDE DOOR CAME LOOSE WHILE DRIVING AND EVEN THOUGH IT WAS SEEMINGLY SHUT PROPERLY WHEN AT A STOP. ASIDE FROM THE LOUD ROAD NOISE, THE "DOOR'S AJAR" DING WOULD STARTLE ME, PARTICULARLY WHEN AT HIGH SPEED ON THE (RELATIVELY SMOOTH) HIGHWAYS. I HAVE TO SLAM THE DOOR SEVERAL TIMES IN ORDER TO GET THE DINGING TO STOP. WHENEVER THE DOOR RATTLED LOOSE ON THE HIGHWAY (WHICH WAS UNPREDICTABLE), I WAS WORRIED THAT IT WAS GOING TO FLY OPEN. I HAD TO PULL OVER TO ATTEMPT TO CLOSE IT. I PAID $550 TO HAVE THE DOOR LOCK REPLACED (IT WAS THE HARDWARE, NOT THE ELECTRONIC LOCKS, WHICH FUNCTIONED NORMALLY THROUGHOUT THE ORDEAL). NOW, ONLY 2 YEARS LATER, I'M HAVING THE SAME PROBLEM, AND THE DEALER SAYS THAT NEITHER THEIR REPAIRS NOR THE REPLACEMENT PARTS ARE UNDER WARRANTY. *TR

THERE IS A LEAK IN THE FRAME OF MY VEHICLE, YET EVERY TIME I BRING IT INTO THE DEALERSHIP IN HONOLULU, THEY FAIL TO LOCATE THIS LEAK. WHEN IT RAINS, THE FRONT RIGHT FLOOR OF MY JETTA FILLS WITH WATER THAT SEEPS DOWN INTO THE FRAME FROM THE ROOF. IF I PARK THE VEHICLE FACING UPHILL, THIS DOES NOT HAPPEN, NOR IF THE VEHICLE IS PARKED ON A LEVEL SURFACE, ONLY WHEN FACING A DOWNHILL SLOPE. I DON'T KNOW WHY THIS ISSUE CANNOT BE RESOLVED BY VW, BUT THE PAST 10 TIMES I'VE HAD MY CAR IN FOR SERVICE, IT HAS NEVER BEEN RESOLVED. *JB

2002 JETTA ROOF LEAKS WATER WHEN HEAVY RAIN. RESEARCH SHOWS THAT MAY PEOPLE ARE HAVING THE SAME ISSUE. *TR

TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THE BONDO IS RIPPING OF THE BACK PANELOF THE RIGHT PASSENGER DOOR. THERE IS ALSO A CRACK BETWEEN THE BONDO AND THE DOOR. IF THE VEHICLE WAS INVOLVED IN A CRASH NEAR THE DOOR, THE PASSENGER SITTING IN THE RIGHT BACK PASSENGER SEAT A SERIOUS INJURY COULD OCCUR. THE CURRENT AND FAILURE MILEAGE WERE 64,500.

I BOUGHT MY 2001 JETTA IN NOVEMBER OF 2001 IN GOOD FAITH WITH THE EXCITEMENT OF BUYING MY FIRST VW AND THE ARMREST BROKE THE FIRST WEEK I BOUGHT THE VEHICLE. IN MARCH, THE BACK ASHTRAY WAS REPLACED (WHICH HAS NEVER BEEN USED) BUT HAD SPRINGS POP OUT OF IT AND THE ARMREST WAS REPLACED AGAIN. ON AUGUST 26TH MY VEHICLES RADIO STOPPED WORKING AND WOULD NOT WORK. I CONTACTED MY DEALERSHIP, RUSSEL VW, AND MADE AN APPOINTMENT. I WAS TOLD BY MR. SCOTT MILLS THAT THE RADIO WAS PROBABLY DEFECTIVE AND I WOULD HAVE TO GET A NEW ONE. MAJOR INCONVENIENCE BUT I SET UP AN APPOINTMENT FOR AUGUST 30TH. ON AUGUST 29TH WHILE DRIVING MY CHILDREN TO SCHOOL THE VEHICLES EMERGENCY LIGHTS CAME ON AND THE CAR STARTED SHAKING AND SMOKING. RUSSEL VW HAD MY VEHICLE TOWED TO THEIR SHOP, TOLD ME I HAD DEFECTIVE COILS AND REPLACED THEM AND THE RADIO/STEREO AND I RECEIVED MY VEHICLE BACK ON FRIDAY, AUGUST 30, 2002. THE VEHICLE RAN GOOD FOR 30 MINUTES ALTHOUGH ONE SPEAKER WAS NOW BLOWN AND THE CAR STARTED TO DRIVE WITH LOTS OF HESITATION AND ON TUESDAY, THE TEMPERATURE GAUGE HAD STOPPED WORKING AND THE TEMPERATURE LIGHT CAME ON. I RETURNED THE CAR TO THE DEALERSHIP ON TUESDAY, SEPTEMBER 3, 2002. I WAS CONTACTED BY THE DEALERSHIP, WHICH REPLACED THE TEMPERATURE GAUGE AND ANOTHER COIL (I THINK), AND TOLD ME THEIR MECHANIC WANTED TO DRIVE THE VEHICLE HOME BECAUSE HE COULDNT LOCATE THE PROBLEM BUT COULD FEEL THE ENGINE HESITATION. ON FRIDAY, SEPTEMBER 6TH, MR. MILLS CONTACTED ME TOLD ME THAT RUSSEL VW FELT I HAD A FAULTY TRANSMISSION AND IT WOULD NEED TO BE REPLACED. NOW THIS IS A MAJOR PROBLEM  I WAS HOPING VW WOULD WORK WITH ME BY EITHER EXTENDING THE WARRANTY OR LETTING ME TRADE THIS JETTA FOR ANOTHER ONE.*AK

DRIVER'S DOOR IS BENT. WHEN CLOSING THERE IS A GAP. DEALER FIRST REPLACED SEAL, AND CURRENTLY DOOR WILL BE REPLACED.*AK

FRONT BUMPER COVER FIBER GOT CAUGHT ON TREE AND SNATCHED IT OFF. CONSUMER'S CONCERN IS THAT BUMPER COULD CATCH UNDER FRONT WHEELS AND CAUSE VEHICLE TO FLIP OVER. VOLKSWAGEN SHOWED NO CONCERN TO CONSUMERS ISSUES.*AK