2013 Toyota Highlander Equipment Problems
3 owner-reported equipment complaints from NHTSA data
Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
Equipment Recalls (1)
EQUIPMENT:OTHER:LABELS
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
Fix: Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Owner Complaints (3)
STARTING THIS SUMMER OUR 2013 TOYOTA HIGHLANDER WAS HAVING A TERRIBLE ODOR COMING FROM THE AC. WENT TO DEALER AND WAS TOLD THEY WOULD CLEAN OUT THE AC/ EVAPORATOR BOX WITH AMMONIA AND THEN PUT A MINT SPRAY TO REDUCE AMMONIA SMELL. PAID $65 FOR THIS SERVICE. ON WAY HOME I SMELL NOTHING BUT A STALE ODOR. THE NEXT DAY THE MOLDY SMELL WAS BACK. DIDN'T EVEN HAVE TO START CAR. THE SECOND I OPENED DOOR IT HIT ME. I WENT ON GOOGLE AND SAW A NUMBER OF PEOPLE WERE HAVING SAME PROBLEM WITH TOYOTA CARS. NOT JUST A HIGHLANDER!! THE AVALON,CAMRY AND OTHERS ARE HAVING THIS SAME ISSUE. THE PROBLEM APPEARS TO BE MOLD IN THE EVAPORATOR BOX AND VENTS. HAVE HAD MANY VEHICLES AND NEVER A PROBLEM LIKE THIS ONE. BOUGHT THE CAR NEW AND FOR TOYOTA NOT TO ADMIT TO A BAD DESIGN IS DISAPPOINTING.
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED, THE CONTACT DISCOVERED THAT THE CARPET WAS SOAKED WITH WATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONING DRAIN WAS CLOGGED AND NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V442000 (AIR BAGS, ELECTRICAL SYSTEM, EQUIPMENT). THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
WHILE DRIVING TO MICHIGAN FROM ILLINOIS WHILE USING VEHICLE BUILD IN JBL NAVIGATION UNIT ON A NEWLY PURCHASED 2013 TOYOTA HIGHLANDER LIMITED WITH ONLY 300 MILES AT THE TIME, IN THE MIDDLE OF THE TRIP NAVIGATION UNIT REBOOTED/CRASHED AFTER COMING BACK UP THE PROGRAMMED DIRECTIONS WERE LOST, SINCE THIS NAVIGATION UNIT HAS A PROGRAMMED SAFETY FEATURE THE DESTINATION CANNOT BE RE-PROGRAMMED WHILE DRIVING, WE HAVE TO EXIT THE HIGHWAY AND STOP TO REPROGRAM THE DESTINATION AGAIN, ALSO THE SAME ISSUE HAPPENED ON THE WAY BACK. TOYOTA CUSTOMER SERVICE HAS BEEN CONTACTED AND THE CASE WAS OPEN (#1308280087) THEY ADVISE ME TO TAKE THE VEHICLE TO A DEALER, SO THE DEALER CAN CONTACT TOYOTA TECHNICIAN AND TRY TO ISOLATE AN ISSUE. SERVICE MANAGER CONTACTED THE TECHNICIAN WHO STATED THE PROBLEM HAS TO BE REPRODUCED; OTHERWISE THERE IS NOTHING THEY CAN DO. LOOKS LIKE THIS ISSUE ONLY HAPPENS ON LONG TRIPS, WHICH IS IMPOSSIBLE FOR THE DEALER TO REPRODUCE USING MY VEHICLE. TOYOTA CUSTOMER SERVICE HAS BEEN CONTACTED AGAIN ABOUT THE ISSUE; TOYOTA IS IGNORING THE PROBLEM THAT HAS BEEN REPORTED ON MULTIPLE FORUM SIDES AND UNWILLING TO WORK OUT A RESOLUTION BY DUPLICATING THE ISSUE IN-HOUSE. ALSO THE NAVIGATION UNIT DOES HAVE AN OUTDATED MAPS (HALF OF THE ADDRESSES THAT I HAVE ENTERED COULD NOT BE LOCATED) AND UPDATE IS NOT BEEN OFFERED AFTER THE COMPLAINT. JBL NAVIGATION SOFTWARE VERSION: 2.2.0 NAV ID: NQNA2011Q4. *TR