MyCarTSB

2013 Subaru Outback Airbags Problems

38 owner-reported airbags complaints from NHTSA data

38
Complaints
7
Recalls
8
Crashes
1
Fires
Jan 2018Dec 2017
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Airbags Recalls (7)

RECALLCampaign #19V008000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Tribeca, WRX, Outback, and Legacy vehicles, 2010-2011 Impreza vehicles and 2010-2013 Forester vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Fix: Subaru is notifying owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began January 25, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is TKB-19.

RECALLCampaign #19V007000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2010-2013 Forester, 2010-2014 Tribeca, WRX, Outback, Legacy, and 2010-2011 Impreza vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Fix: Subaru has notified owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began January 25, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is TKA-19.

RECALLCampaign #19V009000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Tribeca, WRX, Legacy and Outback vehicles, 2010-2011 Impreza vehicles and 2010-2013 Forester vehicles sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Fix: Subaru is notifying owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began on January 25, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is TKC-19.

RECALLCampaign #20V003000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Fix: Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators, free of charge. The recall began January 7, 2020. Subaru owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKC-20.

RECALLCampaign #20V002000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Fix: Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators, free of charge. The recall began January 7, 2020. Subaru owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKB-20.

RECALLCampaign #20V001000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (STI included), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Fix: Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators with alternate inflators, free of charge. The recall began January 7, 2020. Subaru Owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKA-20.

RECALLCampaign #18V012000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Legacy, Forester, Tribeca, WRX and Outback vehicles, and 2009-2011 Impreza vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Fix: Subaru will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began on February 9, 2018. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is TKA-18.

Owner Complaints (38)

criticalAIR BAGS
Filed: Mar 2026

Your airbag system isn't working properly because the occupant detection sensor (ODS) isn't recognizing when a passenger is sitting in the seat. Your seat belt has needed replacement twice in one year due to warning chimes, and the dealer believes the faulty sensor is the root cause. While Subaru has issued a recall for this issue on 2013 Outbacks, the company says your vehicle's VIN isn't covered and has refused to help pay for the repair. Fixing this will likely require replacing the occupant detection sensor and possibly related seat belt components.

NHTSA #: 11723726
criticalAIR BAGS,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
CrashFiled: Oct 2023

While slowly pulling into a parking space, your car suddenly accelerated to high speed without warning, causing it to hit a tree down a slight slope. The front airbag failed to deploy during the impact, even though you were thrown forward violently and sustained serious injuries requiring emergency room care. The vehicle was totaled from front-end damage. This involves three potential failures: unexpected acceleration, airbag system malfunction, and fuel system control.

NHTSA #: 11548304
mediumAIR BAGS
Filed: Jul 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V001000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS TAKEN TO THE OCEAN SUBARU LOCATED AT 1100 S. EUCLID ST, FULLERTON, CA 92832, BUT WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT HE WOULD RECEIVE AN EMAIL WHEN A LOANER VEHICLE WAS AVAILABLE. THE CONTACT HAD NOT RECEIVED THE EMAIL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA #: 11338594
mediumAIR BAGS
Filed: Feb 2020

SUBARU HAS FAILED TO COMPLY WITH THE TAKATA AIRBAG RECALL. I BEGAN BY CALLING THE PHONE NUMBER SUPPLIED ON THE RECALL LETTER, BUT THE OPERATOR THERE PROVIDED NO INFORMATION ABOUT ACCOMPLISHING THIS RECALL. I NEXT TRIED THE SUBARU WEBSITE, UNDER RECALLS. ALTHOUGH THE SITE PURPORTED TO PROVIDE A MECHANISM TO EFFECT THE RECALL, IN FACT IT DID NOT FUNCTION SUCH THAT I COULD SCHEDULE SUCH A REPAIR. THIRD, I TRIED EMAILING SUBARU. AS OF THIS WRITING I HAVE HAD NO RESPONSE. FINALLY, I TRIED CALLING THE SUBARU 800 NUMBER. THEY WERE UNABLE (OR UNWILLING) TO PROVIDE INFORMATION TO EFFECT THE REPAIR.

NHTSA #: 11310616
mediumAIR BAGS,SERVICE BRAKES,VISIBILITY/WIPER
Filed: Feb 2020

MY 2013 SUBARU OUTBACK HAS THREE OPEN RECALLS, NUMBERED 19V009000 (AIRBAG), 18V626000 (PARKING BRAKE), AND 16V694000 (WINDSHIELD WIPER MOTOR). SUBARU OF AMERICA HAS TOLD ME, WITHIN THE PAST WEEK, THAT THE CAR IS UNSAFE TO DRIVE BECAUSE OF THE AIRBAG. I LIVE 138 MILES FROM THE NEAREST SUBARU DEALER. I HAVE GIVEN SUBARU TWO QUOTES, REQUESTED BY THEM, INCLUDING CONTACT INFORMATION AT TWO COMPANIES, FOR TRANSPORTING THE CAR TO THE NEAREST DEALER, RIMROCK SUBARU IN BILLINGS, MT. SUBARU OF AMERICA REFUSES TO CONTACT OR MAKE ARRANGEMENTS WITH THE TWO COMPANIES AND REFUSES TO SCHEDULE THE REPAIRS UNLESS I PAY IN ADVANCE, APPROXIMATELY $1,700.00, FOR ROUND TRIP TRANSPORTATION AND CAR RENTAL, TO GET THE CAR TO THE DEALER AND BACK. SUBARU TOLD ME, IN AN EMAIL TODAY, FEBRUARY 12, 2020, FROM [XXX] OF SUBARU CUSTOMER SERVICE, "MY ABILITY TO ASSIST IS ON A REIMBURSEMENT BASIS. THERE IS NO WORKAROUND FOR THIS." HIS EMAIL IS CUSTDLRSERVICES@SUBARU.COM THIS IS AN EXTREME HARDSHIP FOR ME AS I AM RETIRED WITH LIMITED DISCRETIONARY FUNDS. I HOPE YOU CAN CONVINCE SUBARU TO FULFILL ITS LEGAL RESPONSIBILITY TO COMPLETE THESE RECALLS WITHOUT MY FINANCIAL INVOLVEMENT. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA #: 11308689
mediumAIR BAGS
Filed: Oct 2019

WE RECENTLY HAD OUR VEHICLE SERVICE FOR THE TAKATA AIR BAG RECALL. WHEN THE VEHICLE WAS RETURNED TO US, WE FOUND A PLASTIC CLIP/FASTENER ON ONE OF THE FLOOR MATS, SEE ATTACHED PHOTOS. WE ARE LEFT WONDERING WHERE THIS COMPONENT BELONGS, ITS FUNCTION, WHETHER OR NOT THERE IS A SAFETY CONCERN, AND HOW WE SHOULD PROCEED.

NHTSA #: 11267358
mediumAIR BAGS
Filed: Jun 2019

2013 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD *JS

NHTSA #: 11228210
mediumAIR BAGS
Filed: Jun 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V008000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PINE BELT SUBARU (1104 NJ-88, LAKEWOOD, NJ 08701, (732) 719-4521) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA #: 11219227
mediumAIR BAGS
Filed: Jun 2019

TAKATA RECALL SUBARU IS PROVIDING A LOANER WHILE THE REPAIR TAKES PLACE. WHEN I ARRIVED AT BERTERA SUBARU, IN WEST SPRINGFIELD, MA. FOR THE SCHEDULED REPAIR THEY TOLD ME THAT I HAD TO PUT A CREDIT CARD "ON FILE" SO THAT THEY COULD GIVE ME THE LOANER. I AM PLACED IN A SITUATION OF LOSING A DAY'S PAY OR KKEPING MY PASSENGERS IN MORTAL DANGER.. CAN THEY DISCRIMINATE AGAINST THE POOR IN ADMINISTERING A FEDERALLY MANDATED RECALL? CAN YOU DO SOMETHING ABOUT THIS?

NHTSA #: 11219230
mediumAIR BAGS,SEATS
Filed: Apr 2019

RED AIRBAG LIGHT . DEALER DIAGNOSIS CODE B1650. RESPONSE IS TO REPLACE THE BOTTOM PART OF PASSENGER SEAT. 1840.00 REPAIR. THIS HAPPENED ABOUT A YEAR AFTER THEY REPLACED THE AIRBAG RELATED TO TAKATA RECALL. SOA HAS OFFERED 1000.00 'IN GOOD WILL GESTURE ' . SAW A RECALL IN 2015 FOR IMPREZA WAGONS THROWING OFF B1650 CODE. WAS TOLD BY SOA NOT TO DRIVE MY OUTBACK AS THIS IS A SAFETY ISSUE. I TOTALLY AGREE, BUT ALSO THINK THAT A 6 YEAR OLD OUTBACK SHOULD NOT BE HAVING THIS KIND OF SAFETY ISSUE . I AM UNABLE TO REPAIR DUE TO THE COSTLY REPAIR AND IN MY OPINION THIS IS SUBARU'S RESPONSIBILITY TO FIX! THERE IS NO POSSIBLE WAY I COULD HAVE CAUSED THIS MALFUNCTION.

NHTSA #: 11204864
mediumAIR BAGS
Filed: Apr 2019

TAKATA RECALL DEALERSHIPS ARE NOT ABLE TO OFFER AN APPOINTMENT WITH 6 WEEKS OF THIS RECALL. THERE ARE LONG WAITS FOR SERVICE APPOINTMENTS AND THUS SUBARU IS REMEDYING THIS PROBLEM IN A REASONABLE AMOUNT OF TIME. I CALLED AND THE SOONEST THEY CAN SERVICE MY VEHICLE IS 6 WEEKS (WITH REPORTS THAT OTHER DEALERSHIPS ARE MUCH LONGER). THIS IS UNACCEPTABLY LONG WHEN THE RECALL ADVISES THAT NO ONE CAN SIT IN THE PASSENGER SEAT (NOT FEASIBLE FOR ME) AND WHEN THERE ARE FREQUENT REPORTS OF DEATH FROM THIS RECALL

NHTSA #: 11193339
mediumAIR BAGS
Filed: Apr 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND PART WITHIN A REASONABLE TIME FRAME CONCERNING NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE DEALER (LARRY H. MILLER SUBARU BOISE, 11196 W FAIRVIEW AVE, BOISE, ID 83713, (208) 514-0903) SCHEDULED AN APPOINTMENT, BUT THEN CANCELED IT THE WEEKEND BEFORE INDICATING THAT THE REMEDY AND PART WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA #: 11193031
mediumAIR BAGS
Filed: Mar 2019

TAKATA RECALL. I RECEIVED THE RECALL NOTICE. IT STATES IN BOLD LETTERING TO NOT LET PASSENGERS SIT IN THE FRONT SEAT UNTIL THIS IS FIXED OR RISK DEATH OR SERIOUS INJURY. I CALLED THE DEALERSHIP AND WAS TOLD THE REPAIR COULD NOT BE FIXED UNTIL SEPTEMBER AS SUBARU IS NOT SUPPLYING THE PARTS UNTIL THEN. DOES SUBARU REALLY EXPECT ME TO NOT HAVE PASSENGERS IN MY VEHICLE UNTIL SEPTEMBER? HOW CAN THEY ISSUE THIS WARNING AND THEN NOT FIX IT FOR 6 MONTHS? IS THIS A JOKE? IS THERE ANYTHING THE NHTSA CAN DO? PLEASE LET ME KNOW, AS I APPARENTLY NOW HAVE A USELESS VEHICLE WHICH I DEPEND ON FOR TRANSPORTATION ON A DAILY BASIS. IF THERE IS SOME OTHER AGENCY I SHOULD CONTACT PLEASE LET ME KNOW.

NHTSA #: 11191330
mediumAIR BAGS
Filed: Mar 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT CALLED SUBARU OF ROCHESTER AT 507-285-4777 (LOCATED AT 4840 MAINE AVE SE, ROCHESTER, MN 55904) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA #: 11190845
mediumAIR BAGS
Filed: Mar 2019

TAKATA RECALL - CARTER SUBARU, BALLARD, SEATTLE, WA (98117) - CALLED THE DAY I RECEIVED RECALL NOTICE FROM SUBARU (3/16/19) AND THE FIRST APPOINTMENT THEY COULD OFFER ME WAS JULY 7, 2019. THEY TOLD ME THERE WAS NO WAY TO GET ME IN SOONER AS THEY WERE ALREADY PROCESSING "20 RECALL APPOINTMENTS A DAY." UNTIL THEN I CANNOT USE THE PASSENGER SEAT WHICH IS NOT FEASIBLE GIVEN THAT I HAVE A DISABLED FATHER WHO IS NOT COMFORTABLE IN THE REAR SEATS. A 4 MONTH WAIT TO REPAIR A LIFE THREATENING DEFECT THAT ESSENTIAL MAKES MY CAR UNFIT FOR ITS INTENDED USE SEEMS INCREDIBLY NEGLIGENT.

NHTSA #: 11189854
mediumAIR BAGS
Filed: Mar 2019

WE GOT A RECALL NOTICE ON FRIDAY, MARCH 15, 2018 CONCERNING THE PASSENGER SIDE AIRBAG THAT SAID NO ONE SHOULD RIDE IN THAT SEAT UNTIL FIXED. WE IMMEDIATELY CALLLED FITGERALD SUBARU IN ROCKVILLE AND WERE TOLD THEY DIDN'T HAVE THE PROPER PARTS AND WE COULD NOT SCHEDULE A TIME UNTIL MAY! THIS IS ABSURD TO ISSUE A SAFETY RECALL AND NOT BE ABLE TO FIX IT. RECALL NOTICE TXB18; NHTSA ID: 19V008

NHTSA #: 11187443
mediumAIR BAGS
Filed: Mar 2019

"TAKATA RECALL" CALLED DEALER-(GUSTMAN SUBARU, APPLETON, WI) TRIED TO MAKE EARLY APPOINTMENT TO REPLACE PASSENGER SIDE AIR BAG. DEALER IS SWAMPED AND MY SCHEDULED APPOINTMENT IS FOR SEPTEMBER 25, 2019, WHICH IS A LONG WAY OFF FROM TODAY MARCH 18, 2019. WANT TO MAKE SURE SOMEONE KNOWS ABOUT THE DELAY IF SOMETHING HAPPENS TO ME OR MY FAMILY. CONSIDER THIS SITUATION UNACCEPTABLE!!!!!

NHTSA #: 11187462
mediumAIR BAGS
Filed: Mar 2019

TAKATA RECALL RECEIVED NOTICE OF THIS RECALL ON MARCH 16. CONTACTED SELLING DEALER (LOU FUSZ SUBARU, ST. PETERS, MO) ON MARCH 18 AND THE SOONEST DEALER WOULD SCHEDULE THE RECALL REPAIR IS ON JUNE 12. A WAIT OF THREE MONTHS IS NOT A REASONABLE AMOUNT OF TIME TO PERFORM THIS RECALL REPAIR.

NHTSA #: 11187496
mediumAIR BAGS
Filed: Mar 2019

TAKATA RECALL I RECEIVED NOTICE OF THE RECALL ON 3/15 AND CALLED FOR AN APPOINTMENT TODAY (3/18). I WAS TOLD THE FIRST APPOINTMENT IS 6/11-3 MONTHS OUT. HOW AM I TO DRIVE A VEHICLE WITH MY WIFE AND KIDS IF WE CANNOT USE THE PASSENGER SEAT FOR 3 MONTHS-ABSURD. THE NOTICE SAYS HOW DANGEROUS IT COULD BE IF THE PASSENGER SIDE AIRBAG INFLATES- WHAT DOES SUBARU EXPECT ITS OWNERS TO DO FOR 3 MONTHS WHILE WE WAIT? MY DEALER IS (XXXX) IN MADISON WI. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA #: 11189782
mediumAIR BAGS
Filed: Mar 2019

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WILSONVILLE SUBARU (9200 SW BAILEY ST, WILSONVILLE, OR 97070, (503) 946-9203) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA #: 11189786
mediumAIR BAGS
Filed: Mar 2019

TAKATA RECALL. RECALL NOTICE RECEIVED 3/15/2019. ON 3/18/2019 TOLD FIRST APPOINTMENT AVAILABLE TO PERFORM RECALL REPAIR NOT UNTIL WEEK OF 6/8/2019. 3 MONTHS AND CANNOT USE FRONT PASSENGER SEAT! CALLED 3 OTHER REGIONAL DEALSHIPS AND CIUKD NOT GET A RETURN PHONE CALL.

NHTSA #: 11189849
mediumAIR BAGS
Filed: Mar 2019

TAKATA RECALL - RECEIVED LETTER FOR RECALL ON MARCH 15, 2019. CALLED SAME DAY TO LOCAL DEALER - WILDE SUBARU IN WAUKESHA, WI. WAS TOLD THAT THE EARLIEST APPOINTMENT THAT THEY HAVE TO REMEDY THIS RECALL IS JULY 25, 2019. I DO NOT FEEL THAT THIS IS TIMELY AND WOULD LIKE TO KNOW WHAT CAN BE DONE TO REMEDY SOONER.

NHTSA #: 11187277
mediumAIR BAGS
Filed: Mar 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. BURLINGTON SUBARU (351 SHELBURNE RD, BURLINGTON, VT 05401) CONFIRMED THAT THE PART WOULD NOT BE AVAILABLE AT LEAST UNTIL JUNE OF 2019 TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA #: 11186538
mediumAIR BAGS,STRUCTURE,VEHICLE SPEED CONTROL
CrashFiled: Jul 2018

SUDDEN UNWANTED FORCEFUL ACCELERATION (SUSPECT AUTO CRUISE CONTROL GOT ENGAGED VIA EYESIGHT MALFUNCTION), COLLISION AVOIDANCE FAILED TO ENGAGE. BACK HOME SAFELY FROM A LOCAL GROCERY, PULLED THE CAR SLIGHT ON THE DRIVEWAY, STOPPED WITH FOOT ON THE BRAKE TO OPEN THE GARAGE, ABOUT TO HIT THE HOME LINK, MUST REMAIN STOPPED WHILE GARAGE DOOR OPENS BECAUSE DRIVEWAY SLOPES DOWNWARD, HEARD ENGINE ROAR WITH FOOT STILL ON THE BRAKE, CAR STARTED THROTTLE FORCEFULLY, GOT BEWILDERED, PRESSED HARD ON THE BRAKE; IT DID NOT RESPOND, THE CAR HIT HARD ON THE GARAGE AND BRICK WALL, CAUSING EXTENSIVE DAMAGES. AIR BAGS DEPLOYED, DRIVER WAS SENSELESS, BOTH DRIVER AND PASSENGER HURT, CAR IS DECLARED TOTAL. IT WAS VERY HOT AT ABOUT 4:15 PM, AIR CONDITION HAD BEEN RUNNING AT FULL FORCE ALL THE WHILE DURING THE SHORT 15 MINUTE DRIVE. THE DRIVEWAY HAS A 10 FT SLAB WITH UPWARD SLOPE, THE CAR STOPPED WITH FRONT WHEELS AT THE END OF THE FIRST SLAB. THE REMAINING DRIVEWAY IS ABOUT 30 FT ON A DOWNWARD SLOPE. I KEEP THE CAR TOTALLY STANDSTILL WHILE THE GARAGE IS OPENING. THE CAR WAS AT A SLIGHT ANGLE FACING SLIGHTLY TOWARD THE DRIVER SIDE CORNER OF THE GARAGE. THE CAR IS STILL ON MY DRIVEWAY: EVENT DATA RECORDER AND EYESIGHT DATA RECORDER SHOULD HAVE VALUABLE DIAGNOSTIC INFORMATION. THE IMPACT WAS VERY FORCEFUL: A COMPLETE BRICK WALL GOT DISPLACED BY ALMOST 1 INCH AT ONE SIDE AND THE DISPLACEMENT ON THE OTHER SIDE OF THE WALL CAUSED A TWO STORY LOAD BEARING BRICK COLUMN TO CRACK ON BOTH SIDES. GARAGE STRUCTURE AND ROOF GOT DAMAGED. THIS CAR IS MAINTAINED IN GOOD CONDITION AND NEVER HAVE BEEN IN ACCIDENT BEFORE. CALLED POLICE, BUT THEY DID NOT COME. LET ME KNOW ASAP IF YOU WANT DIAGNOSTIC DATA: I AM 100% SURE THAT THIS IS A MANUFACTURING DEFECT. I SAW COLLISION AVOIDANCE WORK IN MANY OTHER SITUATION, BUT THIS TIME, IT DID NOT WORK. THIS IS A SERIOUS PUBLIC SAFETY ISSUE HAPPENING A LOT WITH SUBARU.

NHTSA #: 11112135
mediumAIR BAGS
Filed: Mar 2018

"TAKATA RECALL" I CALLED A LOCAL SUBARU DEALER, LADIN SUBARU IN THOUSAND OAKS, CA, MULTIPLE TIMES REGARDING THIS RECALL. I LEFT MESSAGES EACH TIME, AND, EACH HOLDING WAIT TIME WAS LONGER THAN 20 MINUTES TO SPEAK WITH AN AGENT TO SET UP AN APPOINTMENT FOR A RECALL SERVICE. THEY ARE ACCEPTING OTHER APPOINTMENTS WITHOUT ANY TROUBLE, YET NOT THE RECALL CASES. IF IT IS A SAFETY-RELATED RECALL, LIKE THIS ONE, THEN IT SHOULD BE HANDLED MORE PROFESSIONALLY. CORRECTION MUST BE MADE.

NHTSA #: 11080226
mediumAIR BAGS
Filed: Feb 2018

TAKATA RECALL TKA-18: I RECEIVED A LETTER FROM SUBARU NOTIFYING ME OF THE RECALL ADVISING "UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT" AND TO IMMEDIATELY CONTACT THE DEALER TO REPLACE THE FRONT PASSENGER AIRBAG. THE DEALER ADVISED THEY DID NOT HAVE PARTS AND IT MIGHT BE "MONTHS" BEFORE PARTS WERE AVAILABLE. AS THIS A MAJOR SAFETY ISSUE, THE TIME TO REPAIR OF "MONTHS" IS UNACCEPTABLE.

NHTSA #: 11073344
mediumAIR BAGS,UNKNOWN OR OTHER
Crash / FireFiled: Feb 2018

MY FRIENDS' SON AND WIFE HAD A CRASH ON I 55 NORTH NEAR MEADOWBROOK ROAD ON JANUARY 28, 2018. THE CAR HIT A HIGHWAY BARRIER AND SPUN AROUND AND RESULTED IN AN EXTREME FIRE AFTER IMPACT AND THE SIDE AIRBAG, NOR THE SIDE CURTAIN AIRBAG DID NOT DEPLOY ON DRIVERS' SIDE. THE INSURANCE COMPANY DID NOT GET CONSENT FROM MY FRIEND TO TAKE IT FROM THE TOWED DESTINATION TO ANOTHER DESTINATION. SHE HAS YET TO RECEIVE INFORMATION REGARDING HER CLAIM STATUS WHICH SHE WAS INFORMED OF ONLY WHEN SHE INITIATED THE CALL. INSURANCE ADJUSTER INQUIRED WHO AND WHY SOMEONE ELSE WANTED TO LOOK AT CAR WHEN TELLING ADJUSTER SHE WOULD BE HAVING A THIRD PARTY TO VIEW HER WRECKED CAR. AS OF TO DATE FEBRUARY 6, 2018, SHE HAS NOT RECEIVED ANY CALL FROM INSURANCE COMPANY? THE AIRBAGS (SIDE SEAT AIRBAG AND SIDE CURTAIN AIRBAG AND THE EXTREME INTENSITY OF THE FIRE ARE OF MAJOR CONCERN) ESPECIALLY NOT DEPLOYING ON HER SONS' SIDE OF THE CAR. BOTH SON AND DAUGHTER-IN-LAW WERE TRANSPORTED TO THE UNIVERSITY OF MISSISSIPPI MEDICAL CENTER EMERGENCY ROOM BY WAY OF AMBULANCE BUT WERE DISCHARGE THAT NEXT MORNING, BUT CONTINUE TO HAVE PTSD LIKE SYMPTOMS AND ALSO INJURIES THAT LINGER ON. SEE PICTURES ATTACHED.

NHTSA #: 11067175
mediumAIR BAGS
CrashFiled: Jan 2018

I WAS IN AN ACCIDENT WHERE THE OTHER DRIVER FAILED TO YIELD TO ONCOMING TRAFFIC AT AN INTERSECTION AND SLAMMED INTO MY DRIVERS SIDE DOOR. MY AIRBAGS FAILED TO DEPLOY DURING THE ACCIDENT.

NHTSA #: 11064208
mediumAIR BAGS
Filed: Dec 2017

IN MOTION DRIVING STRAIGHT DOWN COUNTY ROUTE 80 ON A GOOD WEATHER DAY SLOWED DOWN GOING TO TURN INTO A SHOP AND TAKATA AIRBAG DEPLOYED. WAS LOUD BANG AND HORN WOULD NOT STOP GOING OFF. PULLED OFF ROAD IN FRONT OF A ART GALLERY, CALLED AAA THEY TOWED CAR TO A GARAGE CALLED "DON'S AUTO BARN" IN NEW WOODSTOCK, NY. DRIVERS HAND HURT BUT NOT TO THE POINT OF SEEING MD. HE IS A MD SO HE CARED FOR IT AS NECESSARY. SUBARU WON'T COVER AS WARRANTY IS UP. INSURANCE WON'T COVER AS IT WAS NOT A ACCIDENT. THIS WAS VERY DANGEROUS. WE ARE NOW WITHOUT A CAR AS IT IS NOT REPAIRED AND NOT COVERED BY INSURANCE OR SUBARU. IT'S LIKE DRIVING AROUND WITH A RANDOM GUN GOING OFF WITH THIS JUST DEPLOYING. WHEN DON'S AUTO SCANNED CAR THERE WERE 2 CODES THAT SHOWED UP. OUR CAR BEEN TO DEALER IN OCTOBER AND THERE WERE NO RECALLS, NOT EVEN FROM TAKATA!!

NHTSA #: 11057281
mediumAIR BAGS
Filed: Nov 2017

TAKATA INFLATORS. I KEEP GETTING NOTICES FROM TK HOLDINGS TELLING ME OUR SUBARU MIGHT BE INVOLVED IN A RECALL. JUST TELL ME IF IT IS OR ISN'T. I'M TIRED OF FIGHTING WEBSITES DESIGNED BY MORONS WHERE I NEVER GET AN ANSWER AND PHONE NUMBERS ONLY LEAD YOU TO RECORDED MESSAGES THAT TELL YOU TO TO CHECK A WEBSITE. SO FAR NOTHING HAS HAPPENED BECAUSE WE HAVE NOT DRIVEN INTO ANOTHER OBJECT.

NHTSA #: 11042599
mediumAIR BAGS,SERVICE BRAKES
Filed: Oct 2017

I HAVE A LEGAL NOTICE FOR AIRBAGS. THE BRAKES DIDN'T WORK PROPERLY RECENTLY IN AN EMERGENCY SITUATION.

NHTSA #: 11040535
mediumAIR BAGS
CrashFiled: Aug 2017

TAKATA RECALL- WE HAD A CAR ACCIDENT 4-4-2016. WE WERE TURNING INTO A PARKING LOT AND ANOTHER CAR DID NOT STOP AT THE STOP LIGHT AND HIT OUR CAR ON THE LEFT SIDE. POLICE WERE CALLED AND A REPORT WAS FILED. OUR AIR BAGS DID NOT OPEN UP.

NHTSA #: 11014951
mediumAIR BAGS,VEHICLE SPEED CONTROL
CrashFiled: Oct 2015

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE THE VEHICLE IN THE DRIVEWAY, IT ACCELERATED WITHOUT WARNING AND CRASHED INTO THE GARAGE DOOR. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

NHTSA #: 10782394
mediumAIR BAGS,STRUCTURE
CrashFiled: Sep 2015

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING AT A LOW SPEED, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL BUT HIS FOOT BECAME WEDGED IN BETWEEN THE ACCELERATOR AND BRAKE PEDALS. AS A RESULT, THE CONTACT CRASHED INTO THE FRONT OF ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED, BUT WAS TAKEN TO AN AUTO BODY REPAIR CENTER FOR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

NHTSA #: 10773836
mediumAIR BAGS,SEAT BELTS,SEATS
Filed: Jul 2015

THE PASSENGER OCCUPANT DETECTION SYSTEM (ODS) MALFUNCTIONED OR SHORTED OUT FOR NO APPARENT REASON. AS A RESULT, THE PASSENGER AIRBAG WILL NOT ENABLE EVEN WHEN OCCUPIED BY AN ADULT PASSENGER. THE PASSENGER AIRBAG IS CONSTANTLY IN OFF MODE. IN ADDITION THE ODS APPARENTLY CONTROLS THE SEATBELT WARNING FEATURE. REGARDLESS OF WHETHER OR NOT AN ADULT PASSENGER IS OCCUPYING THE SEAT THE ODS IS CONSTANTLY DETECTING A PASSENGER AND THE PASSENGER SEATBELT WARNING LIGHT AND CHIME CONTINUOUSLY ARE ON. WHEN THE PASSENGER SEATBELT IS BUCKLED THE WARNING LIGHT AND CHIME REMAIN CONTINUOUSLY ON. THE VEHICLE HAS 40,000 MILES AND THIS SYSTEM IS NOT COVERED UNDER THE MANUFACTURES EXTENDED WARRANTY OR THE EXTENDED SERVICE CONTRACT SOLD BY SUBARU THROUGH CNA. THE DEALERSHIP IS RECOMMENDING A NEW ODS BE INSTALLED AND CALIBRATED AT A COST OF $1,200 PLUS APPLICABLE TAX AND FEES.

NHTSA #: 10733025
mediumAIR BAGS
Filed: Jan 2014

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THE AIR BAG LIGHT ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG WAS DEFECTIVE AND MAY NOT DEPLOY DURING A CRASH. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST AND THEY STATED THE FRONT PASSENGER SEAT NEEDED TO BE REPLACED. THE MANUFACTURER STATED IN ORDER TO REPLACE THE PASSENGER SEAT THE CONTACT HAD TO REMOVE THE AFTERMARKET AUTO STARTER; HOWEVER, THE CONTACT REFUSED TO REMOVE IT. THE AUTO STARTER MANUFACTURER STATED THE AUTO STARTER HAD NOTHING TO DO WITH THE DEFECTIVE AIR BAG BUT THE MANUFACTURER STATED THAT IT DOES. THE FAILURE MILEAGE WAS 15,500.

NHTSA #: 10562396
mediumAIR BAGS
CrashFiled: Nov 2013

I WAS TRAVELING WEST BOUND IN THE FURTHEST RIGHT HAND LANE AT APPROXIMATELY 45-MPH ON LOS ANGELES AVE. ON 10/31/13 IN MOORPARK, CA AT APPROXIMATELY 11:30 A.M. ON THURSDAY MORNING. A FULL-SIZE FORD F150 PICKUP TRUCK FAILED TO YIELD WHILE MAKING A LEFT TURN INTO THE ADJACENT SHOPPING CENTER. HE WAS TURNING LEFT OUT OF A MEDIAN DIVIDER IN THE CENTER OF A FOUR-LANE HIGHWAY. THERE IS NO MARKED SIGNS OR LIGHTS TO MAKE A LEFT TURN THERE, BUT YOU MUST YIELD TO ONCOMING TRAFFIC ON LA AVE. FROM THE BROKEN YELLOW LINED CENTER DIVIDER. I HIT THE SIDE OF THE TRUCK CAUSING THE TRUCK TO SPIN AROUND WITH THE FORCE OF THE IMPACT. MY AIR BAGS FAILED TO DEPLOY EVEN THOUGH THE IMPACT OF THE CRASH WAS SIGNIFICANT, THE WHOLE FRONT END OF MY CAR WAS SEVERELY DAMAGED, AND THE CRASH WAS ESSENTIALLY HEAD-ON. I SUFFERED A ACUTE CERVICAL STRAIN, AND I WENT TO THE HOSPITAL THE DAY AFTER WITH PAIN. I AM IN THE PROCESS OF GETTING FURTHER TESTING TO SEE THE SEVERITY OF MY INJURIES. MY TWO-YEAR OLD DAUGHTER WAS IN HER BRITAX CAR SEAT IN THE PASSENGER SIDE BACK SEAT, AND LUCKILY SHE WAS UNHARMED IN THE INCIDENT. I AM VERY SHOCKED THAT THE AIR BAGS DID NOT DEPLOY, AND I FEEL LIKE THIS IS A MAJOR SAFETY CONCERN THAT SHOULD BE INVESTIGATED. *TR

NHTSA #: 10551123
mediumAIR BAGS,SEAT BELTS
Filed: Jul 2013

WHEN MY WIFE SITS IN THE PASSENGER SEAT THE MAJORITY OF THE TIME THE PASSENGER SIDE AIR BAG WILL NOT BE TURNED ON. MY WIFE IS ROUGHLY 5'2" AND 120 LBS. DEALER CLAIMS THERE IS NOTHING WRONG BUT THAT THE SENSORS CAN BE OVERLY SENSITIVE WITH SMALLER PEOPLE. THIS IS A SAFETY ISSUE AS THE BAG WILL NOT DEPLOY IN AN ACCIDENT IF IT IS OFF. *TR

NHTSA #: 10532614

Other 2013 Subaru Outback Issues