2014 Ram 3500 Suspension Problems

The contact owns a 2014 Ram 3500. The contact stated while driving 75 MPH, the steering wheel was consistently turning to the left independently. There was no warning light illuminated. The contact veered to the side of the road. The contact stated that upon inspecting the vehicle, he noticed that the front driver’s side wheel was dislocated and turned to the left. The contact stated that upon wiggling the wheel to relocate into the normal position, he noticed that the front track bar bracket had started to detach from the frame. The contact stated that as he readjusted the front wheel, the front track bar bracket was pushed closer to the frame. The vehicle was towed to the residence. The vehicle was then towed to the dealer where it was diagnosed that front track bar bracket needed to be replaced or the entire frame needed to be replaced. The manufacturer was notified of the failure and informed the contact that the vehicle could be repaired under NHTSA Campaign Number: 15V541000 (Steering) however, the dealer advised the contact that the manufacturer denied the request to cover the repair. The vehicle was not repaired. The failure mileage was approximately 300,000.

The rear driver's side upper shock mount was found broken during an inspection. The part showed signs of possible metal fatigue, and not a corrosion induced failure, resulting in the metal stem (retaining the upper shock) to "snap" off the welded shock mount bracket.

WHEN TRAVELING AT A SPEED OF 50 TO 75 MPH AND DRIVING OVER UNEVEN PAVEMENT OR TRANSITIONS (BRIDGES OR INTERSECTIONS) THAT ARE NOT SMOOTH THE STEERING WHEEL SHAKES VIGOROUSLY. THE SHAKE IS TO THE POINT THAT YOU HAVE TO GRIP IT TIGHTLY TO ENSURE CONTROL OF THE VEHICLE TO MAKE SURE YOU DON'T CAUSE AN ACCIDENT. THE WHEELS WOBBLE BACK AND FORTH VIGOROUSLY JUST LIKE THE STEERING WHEEL. YOU CANNOT PRESS ON YOUR BRAKES UNTIL YOUR SPEED DROPS WHEN YOU LET OFF THE GAS. THIS HAPPENS ON ALL KINDS OF ROADWAYS. THIS FIRST HAPPENED ON 09/15/2016 AND STILL HAPPENS TO THIS DAY. I HAVE VIDEOS OF THIS HAPPENING.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 70 MPH, THE REAR OF THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE DRIVE SHAFT AND TIRES WERE REPLACED HOWEVER, THE FAILURE RECURRED. AN UNKNOWN DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING, THE FRONT PASSENGER SIDE OF THE VEHICLE SHOOK AND VIBRATED. THE VEHICLE WAS TAKEN TO LANDMARK DODGE CHRYSLER JEEP RAM (1900 S NOLAND RD, INDEPENDENCE, MO 64055, (816) 836-0100) WHERE IT WAS DIAGNOSED THAT THE FRONT END NEEDED AN ALIGNMENT. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE SAME DEALER EIGHT TIMES FOR THE SAME FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: 64579036. THE FAILURE MILEAGE WAS APPROXIMATELY 117,845. *DT *TR

TRUCK WEARS RIGHT FRONT , OUTSIDE TREAD OFF OF TIRE. [ THE FIRST 2 INCHES ON OUTSIDE OF TIRE TREAD OFF IN LESS THAN 5000 MILES]

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WHEEL BEARING FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO BOERNE DODGE CHRYSLER JEEP RAM (30300 I-10, BOERNE, TX 78006, (830) 443-9153 AND (830) 443-9432) WHO REPLACED THE FRONT PASSENGER WHEEL BEARING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 173,198.

VIBRATION THAT STARTS AT 68 TO 73 MPH. REPLACED ALL TIRES-HAD BALANCED 3 TIMES-SWAPPED WHEELS AROUND. STILL A VIBRATION IN THE REAR OF TRUCK.CHECKED REAR SPRINGS , DRIVE SHAFT SEEM OK. THIS TRUCK HAS HAD A VIBRATION SINCE I BOUGHT IT, 4 YEARS OLD WITH 112,000 MILES I THOUGHT IT WAS JUST THE MIX MATCHED TIRES THAT WERE ON THE TRUCK.

VEHICLE AT HI-WAY SPEEDS WILL BEGIN TO SHAKE THE STEERING WHEEL AND THE ENTIRE VEHICLE VIOLENTLY UNTIL THE VEHICLE IS SLOWED SUFFICIENTLY TO BRING IT BACK UNDER CONTROL. I HAVE ALSO NOTICED AN INCREASE IN STEERING WHEEL PLAY LEFT AND RIGHT. THIS VEHICLE CURRENTLY HAS 94,000 MILES ON IT AND HAS NEVER BEEN USED OFF ROAD. ALL HI-WAY MILES TOWING A FIFTH WHEEL .

AFTER RECALL FOR TRACK BAR WELDS WAS REPAIRED THE FRONT DIFF COVER AND A BOLT CONTACT THE INSTALLED BRACKET CAUSING THE FRONT DIFF COVER TO PEAL AND ROLL AWAY FROM HOUSING. IN MOTION

FRONT PASSENGER SIDE TIRE IS MORE THEN 5 DEGREES OUT OF CAMBER CAUSING THE TIRE PULL, CREATE MORE HEAT, AND WEAR OUT. I CONTACTED DEALER AND WAS INFORMED RAM DOESN'T HAVE A CAMBER ADJUSTMENT SO THERE'S NO WAY TO CORRECT IT WITH OUT PUTTING AFTERMARKET BALL JOINTS IN I NOTICED IT AT LESS THEN 5000 MILES

MANUFACTURER RECALL #: R46 NHTSA RECALL #: 15V-541 I TOOK MY RECALL NOTICE AND RAM 3500 2014 TO THE DEALER TO HAVE THE RECALL FIX INSTALLED. DEALER NOTIFIED ME THAT CHRYSLER ENGINEERS WOULD NOT ALLOW THEM TO INSTALL THE RECALL/FIX BECAUSE THE TRUCK HAS THE WRONG FRAME INSTALLED. SINCE THE TRUCK WILL NEED TO BE TAKEN APART AND REBUILT IN THE FIELD I EXPRESSED MY CONCERNS AND OPENED A CASE WITH THE CHRYSLER CUSTOMER ASSISTANCE CENTER. A TRUCK REPLACEMENT WAS SUGGESTED AND I AGREED. I WOULD LIKE YOUR HELP SINCE NOTHING HAS BEEN DONE SINCE THIS DECISION THAT HAPPENED ALMOST 6 WEEKS AGO. CHRYSLER ENGINEERS EXPRESSED CONCERNS SINCE THIS IS A SAFETY ISSUE SO I AM AFRAID TO DRIVE MY TRUCK.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE TWO FRONT TIRES BECAME WORN APPROXIMATELY EVERY THREE MONTHS, WHICH CAUSED THE FRONT END TO WOBBLE. THE VEHICLE WAS TAKEN TO TWO DEALERS FOR AN ALIGNMENT. THE TECHNICIANS FOUND NO ISSUES WITH THE ALIGNMENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SPRING MOUNT FRACTURED AND SEPARATED FROM THE SUBFRAME. THE CONTACT STATED THAT THE SPRING MOUNT WAS NOT PROPERLY WELDED TO THE SUBFRAME. THE CONTACT STATED THAT THE MOUNT WAS WELDED IN THREE SEPARATE LOCATIONS ON THE SUBFRAME; HOWEVER, TWO OF THE WELDS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,300.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE FRONT SUSPENSION FRAME BRACKET FAILED. WHILE DRIVING 60 MPH, THE VEHICLE SHOOK UNCONTROLLABLY. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OVER TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT SUSPENSION FRAME BRACKET FRACTURED DUE TO SEVERE CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 39,000.

PASSENGER FRONT TIRE WEARS ON THE OUTSIDE. PROBLEM WAS FIRST OBSERVED WITH LESS THAN 6,000 MILES. DEALERSHIP IN FAIRBANKS, AK CONTINUED TO POINT OUT THAT TIRES NEEDED TO BE ROTATED MORE OFTEN. TIRES WERE REGULARLY ROTATED. DEALERSHIP AND INDEPENDENT SHOP STATED THAT VEHICLE WAS IN ALIGNMENT AND DID NOT NEED WORK. ORIGINAL TIRES WERE REPLACED WITH HIGH QUALITY TIRES 16,000 MILES AGO. TIRES HAVE BEEN ROTATED TWICE SINCE THEN AND THERE IS SIGNIFICANT WEAR ON THE TIRES THAT HAVE BEEN IN THAT POSITION.

I RECEIVED A RECALL LETTER FOR THE FRONT SUSPENSION TRACK BAR FRAME BRACKET. I TOOK MY VEHICLE TO LAREDO DODGE FOR MAINTENANCE SERVICE ON MARCH 8, 2016 & A TOTAL OF 5 RECALLS SHOWED UP FOR THE VEHICLE. THEY WERE CONCERNED ON THE RECALL CODE (R46) AND TOLD ME THAT THE VEHICLE WAS NOT SAFE (NOT DRIVE-ABLE), IF USED; IT COULD RESULT IN AN ACCIDENT. DAYS LATER THE SERVICE MANAGER KENNETH PARKS ADVISED FOR ME TO COMMUNICATE WITH DODGE CORPORATE SINCE THEY DIDN'T KNOW WHAT TO DO WITH THE TRUCK. I HAD BEEN CALLING EVERYDAY SINCE MARCH 8, 2015 TO BOTH LAREDO DODGE & CORPORATE AND HAVE YET TO RESOLVE ANYTHING. I HAVE BEEN WITHOUT A VEHICLE EVER SINCE. THE DEALERSHIP FAILED TO PROVIDE A RENTAL. THE RECALL CODES ON THE VEHICLE ARE AS FOLLOW. (R46, R40,R36,R26,R23) AT LAREDO DODGE THEY MENTIONED THEY COULD WELD THE BROKEN PIECE AND THAT COULD RESOLVE THE PROBLEM IN THE TRACK BAR FRAME BRACKET. HOWEVER, I AM NOT SATISFIED; DUE TO THE FACT THAT I WONT HAVE A PIECE OF MIND, THINKING THAT THE WELDED AREA CAN FAIL AT ANY GIVEN TIME RESULTING IN A FATALITY SINCE I'M ALWAYS ON THE ROAD. ANOTHER OPTION THE SERVICE MANAGER MENTIONED WAS TO REPLACE THE WHOLE CHASSIS, WHICH TO ME DOESN'T MAKE ANY SENSE TO DISASSEMBLE THE WHOLE VEHICLE TO GET THE PROBLEM FIXED. DUE TO THE ABOVE MENTIONED REASONS I NO LONGER WOULD FEEL SAFE DRIVING A VEHICLE WITH SO MANY RECALLS. DUE TO THE EXTENT OF THE DAMAGE IT COULD RESULT IN ME LOOSING TOTAL CONTROL OF THE VEHICLE IF THE REPAIR WOULD FAIL & COULD COST MY LIFE AND THOSE WITHIN THE VEHICLE OR CAUSE AN ACCIDENT AND TAKE THE LIFE OF INNOCENT PEOPLE. THE DEALER HAS A CONCERN ON A LIFT KIT EXISTING ON THE VEHICLE, PAGE 3 OF 3 WHICH THEY SAY IT COULD'VE CAUSED THE DAMAGE ON THE CHASSIS, HOWEVER, HOW AM I LIABLE FOR A KIT THAT WAS ALREADY INSTALLED WHEN I PURCHASED THE VEHICLE? I BELIEVE IS NOT A RELEVANT ARGUMENT SINCE THE REC

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V541000 (SUSPENSION); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NOV 11 2015 MY TRUCK FLIPPED DURING A LEFT HAND TURN WHILE PULLING A 3 CAR HAULER WITH 2 CARS ON TRAILER I WAS ABOUT 25000LBS GROSS PLUS OR MINUS 1000LBS. I WAS ON MY WAY TO TRUCK STOP FOR FUEL WHEN ACCIDENT HAPPENED. MY TRUCK HAS AN AUTOMATIC TRANSMISSION AND THE MONTH BEFORE WAS HAVING SHIFTING ISSUES ON LEVEL GROUND SO I TOOK TO DEALERSHIP FOR FREE FACTORY REPAIR/ REPROGRAM TRANSMISSION HAVE ALL DOCUMENTS. NEARLY 10,000 MILES LATER / 1 MONTH TURNING AND NOW MY TRUCK IS ON ITS SIDE MY GUESS IS IT DOWNSHIFTED AND PUH POW OVER IT WENT.

TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING AT APPROXIMATELY 55 MPH, THERE WAS AN ABNORMAL NOISE, THE STEERING PULLED TO THE LEFT AND RIGHT, AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO MERGE THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRACK BAR BRACKET FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V541000 (SUSPENSION) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS NOTIFIED OF RECALL R-46 ON OR ABOUT 10/06/15 BY THE DEALER. AT THAT TIME I WAS TOLD THAT IN THE OPINION OF THE DEALER, HE DID NOT FEEL THE VEHICLE WAS SAFE TO DRIVE IN THE MANNER THAT I USE THE VEHICLE. I TOW A 16,000# FIFTH-WHEEL RV TRAILER. I AM A FULL-TIME RVER AND TRAVEL MUCH OF THE TIME. WHEN THE DEALER CONTACTED HIS COUNTERPART HE AGREED THAT THE VEHICLE WAS NOT SAFE TO OPERATE THE VEHICLE IN THE MANNER I INTEND TO USE IT. PICTURES WERE TAKEN FOR THE RECORD. WHEN FCA WAS CONTACTED AND THE PROBLEM WAS EXPLAINED THEY TOLD THE DEALER THAT A RENTAL VEHICLE WAS AT THE DEALERSHIP'S DISCRETION AND THE DODGE WOULD NOT AUTHORIZE ONE. EVENTUALLY THE PICTURES WERE FORWARDED TO DODGE ENGINEERING TO REQUEST A FIX. ENGINEERING SAID THAT THERE WAS NO PROBLEM AND THE DEALERSHIP RETURNED THE VEHICLE TO ME SAYING THEY COULDN'T HELP. THE DEALERSHIP REQUESTED THAT ENGINEERING SEND SOMEONE OUT TO PHYSICALLY VIEW THE PROBLEM. THEY REFUSED SAYING THE PICTURES DID DISPLAY ANY CRACKS AND THAT THE WELD LOOKED SUFFICIENT. I LOOKED OVER THIS SITE AND FOUND THAT THIS PROBLEM WAS IDENTIFIED AS EARLY AS FEBRUARY 2014 AND CONTINUED TO DATE. ON AUGUST 26, 2015, FCA STATED THAT THERE WAS INSPECTION AND CORRECTIVE ACTION IDENTIFIED IN A COMMUNICATIONS R46082615. TO DATE, THE ONLY RESPONSE FROM THE FCA RECALL CENTER IS THAT THE REPAIR IS IN DEVELOPMENT AND NO PARTS ARE AVAILABLE. THIS IS THE SECOND RAM THAT I HAVE HAD A RECALL THAT COVERED AN EXTENSIVE AMOUNT OF TIME. FCA'S RESPONSE TO ME IS THAT THE ONLY PROBLEM I WOULD HAVE IF THE TRACK BAR BRACKET BROKE WOULD BE DIFFICULT STEERING AND POSSIBLY A CRASH. THAT ISN'T ACCEPTABLE TO ME, MY WIFE, THE COST OF MY RV, OR THE LIABILITY TO OTHERS. FCA NEEDS TO PROVIDE A FIX OR GIVE US A LETTER STATING THAT THERE IS NO DEFECT. AT THIS TIME I AM DRIVING MY VEHICLE AND TOWING MY RV BECAUSE IT IS THE ONLY VEHICLE AVAILABLE TO ME.

TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. THE CONTACT NOTICED THAT ALL OF THE TIRES WERE ABNORMALLY WORN OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A WHEEL ALIGNMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE WAS WORN OUT CAUSING THE VEHICLE TO VEER TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE TIRE WAS 1/4 WORN OUT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS CAUSING THE TIRE TO WEAR OUT. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 6,500. UPDATED 09/18/15*LJ

I GET A BAD VIBRATION AROUND 76-86 MPH. I ORIGINALLY BOUGHT A 2013 DUALLY LONGHORN DIESEL , BROUGHT BACK 5 TIMES TO DEALER AND COULD NOT FIX VIBRATION ISSUE, NOW HAVING SAME ISSUE WITH THIS TRUCK, 70K SHOULD NOT BE HAVING TO DEAL WITH THIS SAME THING AGAIN. I LOST WORK, PERSONAL TIME AND ALL AGGRAVATION WITH 2013 AND NOW 2014 SAME ISSUE. SOMETHING IS WRONG WITH THESE TRUCK WITH THE VIBRATION ISSUE AND NEED TO BE CORRECTED, IT'S GOING TO VIBRATE ITSELF APART AND GETTING RATTLE NOISES WHEN I DRIVE BESIDE THE FACT THAT IT'S SHAKING MY GUTS APART . I'VE ALREADY WENT THRU ONE SET OF REAR TIRES AND NOW HAVING TO PUT ANOTHER SET ON AT 28K. SOMETHING IS WRONG!!!

CPSC:I1530237A. 2015 DODGE RAM 3500. CONSUMER STATED THE CAMBER ADJUSTMENT ISSUE IS CAUSING UNEVEN AND PREMATURE TIRE WEAR. *LN THE CONSUMER STATED THE UNEVEN AND PREMATURE WEAR OF THE TIRES, WERE ON THE EDGE OF THE FRONT TIRES. *JB