2020 Kia Sorento Wipers & Visibility Problems

The contact had rented a 2020 Kia Sorento. The contact stated that while driving approximately 65 MPH, both the front passenger and rear passenger's side windows exploded. The contact stated that there was no external cause to the failure. There were no warning lights illuminated. The dealer and the manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired, and was returned to the vehicle rental company. The failure mileage was 4,537. The VIN was unavailable.

Friday 12/16 car was being driven at 55 MPH on a rural road with no traffic around it when the Panoramic Sunroof exploded. Very loud boom and my wife thought she had a blow out. Immediately pulled over to check the vehicle. No tire or body damage was found until she looked on top of the vehicle. Total back panel of the Sunroof (over the back seat area) had shattered and appeared to be raising up in the middle of the glass. She had no other options so she drove the car on home. As she drove home glass fell down onto the sunshade as the glass came apart. I have reported the incident to Kia Consumer Assistance and Power Kia of Salem where we bought the vehicle but neither are responding to my request for them to fix the problem through the warranty program. Car only has a little more than 20,000 miles on it. Dealer Service Manager says he has never heard of such a problem but it only takes a google search to see that this happens often. Very dangerous if that sunshade had been open and I think this needs to be looked into.

TL* THE CONTACT OWNS A 2020 KIA SORENTO. THE CONTACT STATED THAT THE TRIM PIECE LOCATED UNDER THE WINDSHIELD REFLECTED A DISTRACTING GLARE FROM THE VENTS ONTO THE WINDSHIELD. THE CONTACT STATED THAT THE REFLECTION OBSTRUCTED HIS VISION WHILE DRIVING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT TAKEN TO BE INSPECTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 0.

RIGHT REAR PASSENGER WINDOW CATASTROPHICALLY EXPLODED. RESIDENTIAL STREET APPROX 10MPH. BREAKING FOR STOP SIGN. TEMPERATURE 63F. OVERCAST. WINDS RELATIVELY HIGH(APPROX 20+ MPH). NO SIGN OF IMPACT. IVE HAD THE VEHICLE 7 MONTHS. COULD HAVE CAUSE OPTICAL INJURY IF A SMALL PASSENGER OR CHILD SEAT WAS IN THAT LOCATION. WINDOW SHATTERED INTO THOUSANDS OF SMALL PIECES COVERING 1/2 OF THE REAR SEAT AREA. NO PREVIOUS DAMAGE TO VEHICLE.