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2015 Jeep Cherokee Other Problems

146 owner-reported other complaints from NHTSA data

146
Complaints
3
Crashes
1
Fires
Jan 2019Dec 2015
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (146)

criticalUNKNOWN OR OTHER,ENGINE
Filed: Oct 2024

There is an active cylinder 2 misfire recall on 2015 jeep Cherokee. Our vehicle has been in the shop for about 3 days now. And the cylinder 2 misfire is still happening.

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NHTSA #: 11619172
criticalUNKNOWN OR OTHER
Filed: Sep 2024

I’m not sure what component failed as it is linked to many. My 4 wheel drive is out. The differential pump needs to be replaced.

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NHTSA #: 11616143
criticalUNKNOWN OR OTHER
Filed: Feb 2024

Jeep has failed to correct the recall from May 2023 due to the powered lift gate module even though the recall states that a vehicle fire may occur. Since Feb 10 I have not been able lower the lift gate without manually pushing it down and it will not lock. Dealer has no answer and Chrysler says they have not fix yet.

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NHTSA #: 11573037
criticalUNKNOWN OR OTHER
Filed: Oct 2023

The following NHTSA Recall Number23V-338 was issued on May 11, 2023 and has not yet been resolved. The manufacturer is stating that parts are not available. It is pertinent that the manufacturer be pressured to provide the final resolution to this issue immediately as the risk for fire is extremely high.

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NHTSA #: 11549376
criticalUNKNOWN OR OTHER
Filed: Sep 2023

Received safety recall notice in June 2023. Signed up 6/30/2023 Ref # 85688012 to be notified of when defect for power liftgate module would be fixed. May lead to vehicle fire with the ignition on or off.

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NHTSA #: 11542238
criticalUNKNOWN OR OTHER
Filed: Jul 2023

While we were driving to the store, the front sunroof popped and then exploded. Glass shards fell onto my husband and myself and the loud bang sounded like a gun.

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NHTSA #: 11532578
criticalUNKNOWN OR OTHER
Filed: Jul 2022

I am not sure if it is my PTU system but my vehicle shuts off when I am at a stop or idling. It is very unsafe to drive and could cause collision. I took it to a local shop and the owner said the scanner read nothing!

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NHTSA #: 11473044
criticalUNKNOWN OR OTHER
Filed: Dec 2020

Had a burning smell coming from my vehicle and took it in to have it looked at. The mechanic said there is a leak in the oil filter adapter. When asked if this was a common problem he said yes and had contacted the main jeep dealer in our area and they said the same as well.

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NHTSA #: 11384324
criticalUNKNOWN OR OTHER
Filed: Sep 2020

Service shifter light comes on I have seen this causes brakes to eventually lock up and cause accidents but have not see a recall

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NHTSA #: 11354797
criticalUNKNOWN OR OTHER
Filed: Feb 2020

I was driving on the freeway going 60 miles per hour when l heard a loud bang. My car shook violently causing me to swerve. I then heard the wind coming in from my moonroof .

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NHTSA #: 11309243
criticalUNKNOWN OR OTHER
FireFiled: Jul 2018

Car was in my driveway parked for about 3 hours when my neighbor heard a loud explosion looked out and seen that my car was on fire she then called 911 and came an woke us up to get us out of the home.

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NHTSA #: 11114020
criticalUNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Jul 2018

While in motion, the vehicle shuts off without warning. A message on the dash says put the car in park to start. The car consumes large amounts of synthetic oil, which should last up to 6 months but only lasts between 700-1000 miles per quart.

NHTSA #: 11112181
criticalUNKNOWN OR OTHER
CrashFiled: Jun 2017

The all weather mats on the jeep trailhawk have a large ridge along the perimeter of the mat. This ridge can create a squeeze point under the gas pedal where the heel of a shoe can be trapped causing the shoe to pull of the foot and interfering with the ability to apply the brakes. This situation occurred with me in stop and go traffic while I was wearing cowboy boots.

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NHTSA #: 10992770
criticalUNKNOWN OR OTHER
Filed: May 2017

I have recently been noticing two potential issues with my vehicle. 1) on certain occasion the vehicle seems to shift into neutral (as the RPM's rev) and then the transmission catches up a few seconds later shifting into gear. Also, 2) on certain occasion the vehicle seems to have a delay in shifting while accelerating onto the highway.

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NHTSA #: 10983469
criticalUNKNOWN OR OTHER
Filed: Mar 2017

Takata recall I have had my 2015 jeep cherokee (latitude) for 2yrs now. On saturday 3/11/17, it would not start and the transmission light was on. The gear shift wasn't working either.

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NHTSA #: 10967808
criticalUNKNOWN OR OTHER
Filed: Jul 2016

Driving on the highway at approx. 70 MPH when jeep developed severe hesitation and jerking motion. Evasive action taken to avoid an accident to pull off to exit the highway.

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NHTSA #: 10891790
criticalUNKNOWN OR OTHER
Filed: Feb 2016

On 2 occasions now I have accidentally left the engine running and in gear at a gas station to refuel when I thought I had turned the engine off. It seems if you do not make sure the car is in park, the engine will not turn off. While I appreciate the fact that the engine is very quite, it is very disturbing to me that I may cause an accident if this continues to happen.

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NHTSA #: 10825981
criticalUNKNOWN OR OTHER
Filed: Nov 2015

Bought a 2015 jeep cheroke in march and have had transmission issue since day one. The transmission slams into gear when accelerating and downshifts hard and pushes the vehicle forward on deceleration. I have 5,000 miles on my "new" $35,000 vehicle and I'm on transmission number two.

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NHTSA #: 10789787
criticalUNKNOWN OR OTHER
Filed: Aug 2015

I was turning at a busy intersection outside of dc when it appeared that my engine completely shut off and I was coasting. I pressed on the gas but the car went nowhere. After a few seconds, it kicked back on and sped up to 50mph.

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NHTSA #: 10759300
highUNKNOWN OR OTHER
Filed: Oct 2024

UNKNOWN Over the past year, my vehicle has unexpectedly stalled on the highway while traveling at high speeds. This alarming situation has occurred multiple times, leaving me and my passengers in precarious circumstances. Luckily I have been able to avoid hitting other vehicles while moving to the roadside.

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NHTSA #: 11621768
highUNKNOWN OR OTHER
Filed: Nov 2023

On 2 different occasions in the past three weeks, the vehicle has stalled while driving. The instrument panel flashed a Parking Brake Warning each time and then the warning went off. The instrument panel also flashed a transmission warning twice.

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NHTSA #: 11553458
highUNKNOWN OR OTHER
Filed: Nov 2019

At 28,000 miles my jeep cherokee had the service shifter light come on periodically and it would just disappear when the car was restarted. No one was able to research the error because it would not remain on and there was no documentation in the manual on how to resolve. At 40,000 miles the error became more frequent and at 42000 miles it became constant.

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NHTSA #: 11278909
highUNKNOWN OR OTHER
Filed: Oct 2019

On route 80 vehicle dwnshifted, power steering and brakes affected. Mileage 9604 july 2, 2019. Vehicle towed.

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NHTSA #: 11266481
highUNKNOWN OR OTHER
Filed: Nov 2018

Key fobs don't work as they should. Remote start only works occasionally , indicates "key fob not detected" when I am trying to start the car although I am holding the fob in my hand, won't open the door when I touch the door handle or push "unlock", won't open the tail gate etc. Sometimes the fob will work but not often.

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NHTSA #: 11145351
highUNKNOWN OR OTHER
Filed: Jul 2018

My vehicle has begun stalling, with no warning. While sitting at a stop sign or traffic light or in slow traffic. It has stalled once on a busy freeway during rush hour.

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NHTSA #: 11114687
highUNKNOWN OR OTHER
Filed: Jul 2018

When I drive out of nowhere the car begins to stall and a notification pops up saying that my battery is dying so the car stops moving and the steering wheel locks up. Once stopped then a few words pop up on my car display saying that I have to move the shift from p even though the shift is on d.

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NHTSA #: 11109990
highUNKNOWN OR OTHER
Filed: May 2018

Jeep being towed per recreational 4 down instructions front wheels turn inward creating severe vibration of motor home tow vehicle. Jeep steering assist modified by dealer. Months later upon investigation for cause of tow bar hookup & release discovered broken jeep frame plus other damages.

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NHTSA #: 11098181
highUNKNOWN OR OTHER
Filed: Apr 2018

We purchased this vehicle new from auto nation chrysler jeep & dodge in roseville, california on april 19, 2015, to tow four wheels down behind our motorhome. The dealer stated that this vehicle was ready to tow with a touch of a button. On two occasions we have experienced a severe front wheel wobble while towing the vehicle, luckily at slow speeds down the road.

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NHTSA #: 11090514
highUNKNOWN OR OTHER,ENGINE
Filed: Jun 2017

Faulty engine sensors causes the car stall at anytime. Was driving when stopped at a red light my car stalled and the dashboard light up along with multiple error messages. It took 15 times for my car to restart.

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NHTSA #: 11000355
highUNKNOWN OR OTHER
Filed: Apr 2017

Jeep cherokee sport, 2015, stalls out while driving. This happens while in motion and coming to a stop or decrease in speed. Both highway and city streets.

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NHTSA #: 10970880
highUNKNOWN OR OTHER
Filed: Dec 2016

Car engine died while stopping at stop sign. Was hard to start, but eventully did start. Happened two times in same day.

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NHTSA #: 10934086
highUNKNOWN OR OTHER
Filed: Oct 2016

When towing with four wheels down behind motorhome, on two different occasions the jeep will warble uncontrollably. This occurred on trips we made in june and september 2016. Understand fca has a remedy but according to dealer I have to pay for the wire harness as well as installation cost??

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NHTSA #: 10914429
highUNKNOWN OR OTHER
Filed: Jun 2016

The 9 speed transmission on the jeep is horrible. My car jerks, slips and stalls when you start in first gear. Every time I stop and begin to accelerate the car jerks.

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NHTSA #: 10875906
highUNKNOWN OR OTHER
Filed: Oct 2015

Tuesday while driving the vehicle making a left turn onto a busy 4 lane hwy the jeep attempted to stall with dinging noises like warning lights should come on nothing appeared, wednesday while driving after making a right turn the jeep just shut down immediately with the battery warning light on stating "to shift you must begin in park" on the dash - couldn't move the vehicle at all nor would it restart for over 15 minutes.

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NHTSA #: 10780816
highUNKNOWN OR OTHER
Filed: Sep 2015

My check engine light came on at the 5,000 mile mark. Turner out I needed a new transmission. The dealership installed one for me and ever since I got it back it's not the same.

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NHTSA #: 10778835
highUNKNOWN OR OTHER
Filed: Sep 2015

We towed the jeep behind our rv using a roadmaster tow bar. After having traveled 10 miles at appropriate highway speeds, we slowed down in a construction zone that required all traffic to continue in the far right lane. The new lane crossed over the edge of the highway pavement on to the recessed skirt of the shoulder, about a 2 inch drop.

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NHTSA #: 10761085
highUNKNOWN OR OTHER
Filed: Aug 2015

While driving, the navigation system failed, leaving only the arrow pointing in my direction of travel. This continued for over three hours. When stopped for lunch, I returned to vehicle and when I restarted the navigation system returned to normal.

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NHTSA #: 10746621
highUNKNOWN OR OTHER
Filed: Jun 2015

I have taken my 2015 jeep cherokee into the service department for a 3rd time to have them diagnose the hesitation in the transmission, jerking into gear, and the wobble experience when turning to the right. According to the dealership, they have a technician from chrysler coming to look at it. They are not allowed to touch it.

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NHTSA #: 10723377
mediumUNKNOWN OR OTHER
Filed: Mar 2026

For several months I've received "Service 4WD" notifications in my car and I have noticed it has difficult getting up hills specifically if there is any snow/even rain. I brought it in for repair and was told it was the Transfer Case Assembly (PTU) which is a very common issue they've seen with these Jeeps. I told them to go ahead and order the part to fix it.

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NHTSA #: 11722082
mediumUNKNOWN OR OTHER
Filed: Jul 2025

Transmission issue, vehicle bucks or jolts when accelerating appears there is a recall for this but my VIN shows I am not recalled but other 2015 Jeep Cherokees were affected. How can I get this fixed since it was a recall? Cooling goes in and out. This was a recall and it said it was repaired back in 2015 but since 2015 the year I bought the car, I have experienced cooling issues. I bought my car brand new.

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NHTSA #: 11675879
mediumUNKNOWN OR OTHER
Filed: Jun 2025

On [XXX] I was leaving a Nebraska residence to return to Montana. During the trip I had to stop on the highway because the lift gate released and flew open at 55 mph. At that time I pulled over and the gate would not close. I tried several times to close it and so did other drivers who stopped to help me. At that time the resolution was to disconnect the battery and then reconnect. This helped. Upon returning home there was discussion with other drivers on my policy that stated they have had the same issue on prior dates in the last 6 months. The lift gate mechanism has been recalled and replaced on this vehicle on two occasions but the latching mechanism is the issue for this vehicle. To unlatch while in transit and not relatch make it a hazard. Conversations with local shops do not result in a resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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NHTSA #: 11668056
mediumUNKNOWN OR OTHER
Filed: Dec 2024

Door latch mechanism doesn't work under 32 degrees. Have been both locked out of and in vehicle. Once the door opens it will not latch to close.

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NHTSA #: 11628764
mediumUNKNOWN OR OTHER
Filed: Nov 2024

On approximately [XXX], I got a warning notification on my console that said "4 wheel drive needs to be serviced". We took our vehicle immediately into the Lithia Ram of Tri Cities Ram Dealership in Kennewick Washington and was told they will order the part.

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NHTSA #: 11626726
mediumUNKNOWN OR OTHER
Filed: Jul 2024

I was notified of the recall on my Jeep :safety recall campaign 49A/23V-338 I took time off work to bring it due to the dealership never having business hours outside of 9-5 ( I work the same ). I was told that the part needed was not available and they had no projected time frame to fix it . Now fast forward to yesterday I get another card for the same thing .

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NHTSA #: 11604491
mediumUNKNOWN OR OTHER
Filed: Apr 2024

Liftgate sometimes works and sometimes does not, having to "reset" defective liftgate by pulling fuse and disconnecting battery and let set overnight

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NHTSA #: 11584646
mediumUNKNOWN OR OTHER
Filed: Nov 2023

It has multiple errors on the vehicle. What the dealership did find was a short circuit on the PTU (power transfer unit module). When the PTU short circuited it took out the DTCM (drivetrain control module).and it needs to replace .

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NHTSA #: 11556627
mediumUNKNOWN OR OTHER
Filed: Sep 2023

I've read all of these complaints online about issues with the same situation that I'm having issues with. Everyone that owns a Jeep is having the same issue. With the service shifter light, it comes on often after 12000 miles.

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NHTSA #: 11546163
mediumUNKNOWN OR OTHER
Filed: Sep 2023

Service at Jeep Cherokee dealership is telling me my PTU needs to be replaced in my 2015 Jeep Cherokee. There is a recall for the PTU on similar jeeps from 2014 to 2018, but mine is not in the recall. It seems mine should be, as a similar issue.

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NHTSA #: 11545209
mediumUNKNOWN OR OTHER
Filed: Jul 2023

The contact owns a 2015 Jeep Cherokee. The contacted stated that while refueling, he became aware of smoke underneath the hood. There were no warning lights illuminated.

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NHTSA #: 11534503
mediumUNKNOWN OR OTHER,SERVICE BRAKES,ENGINE
Filed: Jul 2023

My 2015 Jeep haslocked up on me twice now. The power brake system comes on automatic and I cannot accelerate. The first time it happened it about threw me into the windshield.

NHTSA #: 11531248
mediumUNKNOWN OR OTHER
Filed: Jun 2023

I received a recall notice from JEEP for "2.4L In-use NOx - catalyst efficiency". When I call the number provided (847) 649-6660, they tell me they don't have the part in stock and to call back in 3 weeks.

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NHTSA #: 11529777
mediumUNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
Filed: Jan 2023

Electronic park break. Was repaired but still won’t turn off.

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NHTSA #: 11500789
mediumUNKNOWN OR OTHER
Filed: Jun 2022

I have had issues with the front end (wheels/suspension/drive train) doing a severe wobble, which has gotten worse over the years, since mid 2016. It started when my Jeep only had approximately 45,000 miles on it. It is worse when I am going at speeds of 55 MPH and over, when in a curve and when hitting a bump/pothole.

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NHTSA #: 11469191
mediumUNKNOWN OR OTHER,ENGINE
Filed: Oct 2021

Purchased 2015 Jeep Cherokee Latitude Dec 1, 2020 & Sept 2021 discovered something wrong with transmission, mechanic researched jeep & said previously there was a RECALL- TCM- transfer case reflash module, dealership/ manufacturer will not response to my calls to help with this problem.

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NHTSA #: 11437448
mediumUNKNOWN OR OTHER
Filed: Jun 2021

Vehicle shut off while driving, happen twice in the middle of the road. No warning signs. Took to auto shop to tell me its electrical issues, only dealership can fix it but I got charged $220 dollar.

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NHTSA #: 11419657
mediumUNKNOWN OR OTHER,ENGINE,FORWARD COLLISION AVOIDANCE
Filed: Jan 2021

Service 4WD light came on gas cap light came on and it throws my parking brake on automatically when I stop and put into park. Even after transmission was replaced at 60,000 miles still have hard shifting problems as well. Vehicle died when I was at a stop light this is when the lights appeared.

NHTSA #: 11387535
mediumUNKNOWN OR OTHER
Filed: Dec 2020

My "service shifter" lights came on. It seems to happen to jeep vehicles only especially cherokee jeeps. It started coming on while I was driving but it didn't come on after I turned off the ignition.

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NHTSA #: 11384460
mediumUNKNOWN OR OTHER
Filed: Oct 2020

2015 is known for rust in the axisle.I have my vehicle in shop mechanic said the differiancial has a leak and may be rusted .is this a recall problem that the manufacture has ?.

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NHTSA #: 11364231
mediumUNKNOWN OR OTHER
Filed: Sep 2020

There has been multiple times where I have been driving my car and all of a sudden my car will ding and an alarm on my screen pops up that says 'service shifter' and all of lights on my gear shifter turn on. I have been driving everytime it has happened. I can no longer see my screen where it shows speed, gas, tire pressure, oil, or anything.

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NHTSA #: 11353810
mediumUNKNOWN OR OTHER
Filed: Aug 2020

The service shifter lights comes on. I had the same problem last year in may and they stated they fixed the problem. Now I am having the same service light to come on.

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NHTSA #: 11348754
mediumUNKNOWN OR OTHER
Filed: Apr 2020

The service shifter light comes on more and more frequently. It only comes on while I am driving. If I shut the jeep off and turn it back on it temporarily disappears.

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NHTSA #: 11322805
mediumUNKNOWN OR OTHER
Filed: Mar 2020

2019: blaring radio, u-connect system failure (battery replaced)-garage at home and local suburban area dec. 2019: radio volume control didn't work, mute button didn't work, mute button unmuted itself (twice in a 5-7 minute period), volume adjusting up and down on its own-happened 8:10 am jan. 2020: audio stuck on religious station, but info screen blank-black (9:45 am and 10:10 am.

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NHTSA #: 11316300
mediumUNKNOWN OR OTHER
Filed: Feb 2020

On at least 10 occasions from aug 2017 - feb 2020, while driving the 2015 jeep cherokee, the gear shift would light up and the display would indicate "service shifter." the warning light would disappear once the vehicle was turned off and could not be replicated on command for a mechanic to evaluate.

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NHTSA #: 11308546
mediumUNKNOWN OR OTHER
Filed: Feb 2020

Service shifter light came on at 86,000 miles, went off after turning my vehicle off. Took to the dealership and they see nothing wrong, no codes, nothing. It jerks a lot when at slow speeds pulling out somewhere and going down a hill.

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NHTSA #: 11307242
mediumUNKNOWN OR OTHER
Filed: Jan 2020

I have a "service shifter" error illuminating on my screen and all the lights illuminate on the shift itself. I turn the car back off and the lights go away, but they always come back on. There are multiple people online reporting the same issue.

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NHTSA #: 11299677
mediumUNKNOWN OR OTHER
Filed: Jan 2020

The vehicles service shifter comes on while parked and or driving (both highway and city) locking the dash as well as lighting up the gears. Needs replaced, if it's not it'll lock up and prevent the car from being put into park or other gears.

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NHTSA #: 11297403
mediumUNKNOWN OR OTHER
Filed: Oct 2019

Car transmission seems to be faulty. When accelerating it would stop rising in RPM and speed and afterwards would kick back and make a noise like something hitting.

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NHTSA #: 11270573
mediumUNKNOWN OR OTHER
Filed: Oct 2019

Vehicle has a mind of it's own when in gear. When trying back out of places it jerks uncontrollably. Its also does this when waiting idle at a stop sign or light.

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NHTSA #: 11265741
mediumUNKNOWN OR OTHER
Filed: Sep 2019

My 2015 jeep latitude is going on it's 3rd a c blower motor and this will be within 2 years and 3 months. I have done my due diligence as a consumer and there is no record that this part should be faulty this quickly nor this frequently. I was instructed to replace it with out referral to the potential of related parts going bad (ex.

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NHTSA #: 11253059
mediumUNKNOWN OR OTHER
Filed: Jul 2019

On the gear shift all lights are on and a warning comes up on panel saying gear shift needs servicing. Took to dealer and they didn't no what it was or how to fix. It went off when I cut car off and back on but now it's coming on all the time.

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NHTSA #: 11234023
mediumUNKNOWN OR OTHER,ENGINE
Filed: Jul 2019

Engine was completely replaced, also the AC compressor broke right after the engine was replaced. There has been recalls on 75k other jeep cherokees, same year.

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NHTSA #: 11229520
mediumUNKNOWN OR OTHER
Filed: Jun 2019

For the third time I have had the service shifter light come on the car only has 36,000 miles. There is also significant issues with the drive train, shifting , making a fan humming sound and the car not accelerating and hitting top rmps in the red. My car previously was at a jeep dealership and they claim nothing is wrong, computer reset and issues are still occurring

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NHTSA #: 11228562
mediumUNKNOWN OR OTHER
Filed: Jun 2019

Air conditioner stopped working. Upon further investigation, mechanic informed me the problem originated from a faulty evaporator system. Currently, the repair estimates is over $2000 due to replace the evaporator, compressor and freon.

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NHTSA #: 11221095
mediumUNKNOWN OR OTHER
Filed: May 2019

I started my car up when the car accelerates the car completely stops in traffic the check engine light nor battery light came on

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NHTSA #: 11209421
mediumUNKNOWN OR OTHER
Filed: May 2019

While driving occasionally feels like the transmission bangs and it makes a loud noise. When stopped and put in reverse to back up there is a significant hesitation before transmission engages and ability to reverse.

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NHTSA #: 11208906
mediumUNKNOWN OR OTHER
Filed: Apr 2019

Service shifter light coming on, hesitation in drive, all red lights around shifter on red. Vehicle serviced previously for computer issues. Warning lights came on driving from fl to pa in sc appx 300 miles, shut off vehicle and restarted lights were not on.

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NHTSA #: 11204053
mediumUNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Mar 2019

First this happened 3/6/2019 the vehicle shut off dead on a main rd could not start it for about 5 minutes or so. Got it going .

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NHTSA #: 11185638
mediumUNKNOWN OR OTHER
Filed: Jan 2019

I have a 2015 jeep cherokee latitude and for some reason when it gets cold outside. My car won't start.in the morning when I get up and it's in my drive way I click my car remote to unlock my car and my headlights won't even come on so I have to manually open my door with my key. I turn the key in the ignition and there is no sounds or cranking.

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NHTSA #: 11173432
mediumUNKNOWN OR OTHER
Filed: Jan 2019

Floorboard on drivers side was soaked took to dealer and they can't figure out what the problem is, also my windshield gets frosted from the inside windshield when parked at night

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NHTSA #: 11172008
mediumUNKNOWN OR OTHER
Filed: Jan 2019

Shifter service warning continuously pops up on the dash board while all lights blink red on the stick shifter. This happens daily, sometimes the car will not shift out of it's current gear while in motion which is a massive liability and danger to everyone on the road. I had the shifter replaced at 27,000 miles and the warning light returned again at 40,000 miles.

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NHTSA #: 11170720
mediumUNKNOWN OR OTHER
Filed: May 2018

Jeep cherokee trailhawk, 2015. This has been an ongoing problem, since shortly after purchase 8/10/15. This happens when driving.

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NHTSA #: 11096691
mediumUNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Feb 2018

MY CAR HAD 40,343 MILES AND WAS IN GREAT CONDITION. ON NOVEMBER 19, 2017 MY CAR WOULDN'T START AND HAD THE BRAKE LIGHT ON (WHICH THE BRAKE WASN'T ON), CHECK ENGINE LIGHT ON, OFF ROAD LIGHT ON, AND BATTERY LOW LIGHT ON. I CHARGED MY BATTERY AND TOOK IT FOR A TEST DRIVE. THE CHECK ENGINE LIGHT CAME OFF AND BREAK LIGHT BUT THE OTHERS WERE STILL ON. THE CAR WAS DRIVING FINE. THE NEXT DAY I WENT TO START MY CAR AND IT STARTED BUT WAS ACTING AWFUL. IT WAS GIVING ME RESISTANCE TO CHANGE GEAR, IT FELT LIKE THE BRAKE WAS ON EVEN THOUGH IT WASN'T, AND IT WAS SCARY TO DRIVE IT. I TOOK IT INTO THE SHOP. THEY SAID THE COMPUTER WASN'T READING ANYTHING CORRECTLY AND THEY HOPE THAT PUTTING A NEW BATTERY WILL HELP EVERYTHING GO BACK TO NORMAL. THEY CHANGED IT AND IT DIDN'T WORK. THEY SAID THE ECU AND TCM CONFIGURATION WAS MISMATCHED AND NEEDED TO BE REPLACED. I DON'T THINK A CAR THAT ONLY HAS 40K MILES SHOULD HAVE ISSUES WITH ITS COMPUTER LIKE I DID. I SPENT $1720.61 TO FIX IT AND I'M NOT HAPPY WITH THIS SITUATION

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NHTSA #: 11075050
mediumUNKNOWN OR OTHER
Filed: Dec 2017

I HAD MY 2015 CHEROKEE LATITUDE SERVICED ON12/8/17 AND ON 12/9/17 I HAD TO GO ABOUT 30 MILES. ON MY WAY BACK HOME AS I ACCELERATED TO GET UP TO SPEED MY JEEP ACTED LIKE IT WANTED TO STOP. THE RPM KEPT CLIMBING BUT MY JEEP SLOWED DOWN. WHEN I DID SLOW DOWN AND I TRIED ACCELERATING AGAIN MY CAR CHUGGED AS IF IT DIDN'T KNOW WHAT TO DO. I AM GOING TO CALL THE DEALER WHEN THEY OPEN TO REPORT THE ISSUE

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NHTSA #: 11053637
mediumUNKNOWN OR OTHER
Filed: Sep 2017

Fca's uconnect app for iphone randomly launches on my iphone while inside the vehicle. When it launches, it takes away my ability to see navigation software (e.g. Waze, apple maps, on my cell phone.

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NHTSA #: 11024021
mediumUNKNOWN OR OTHER
Filed: Aug 2017

Radio/ screen display goes black intermittently. Happens while driving or backing up. Cant use screen to see what's behind you.

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NHTSA #: 11019256
mediumUNKNOWN OR OTHER
Filed: Aug 2017

My car hesitates when going from a slow speed to accelerating. By the time the engine "catches up", the car lunges forward and the rpms go all the way up. To passengers, it feels like I don't know how to gradually accelerate or shift.

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NHTSA #: 11015839
mediumUNKNOWN OR OTHER
Filed: May 2017

My 2015 jeep cherokee has had transmission shifting issues for over a year. It shifts really hard (jerks the whole car) and makes a loud thumping noise. I have taken it in multiple times.

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NHTSA #: 10991442
mediumUNKNOWN OR OTHER
Filed: May 2017

When I start my vehicle and turn on the key my car will accelerate forward with a jolt. Sometimes when I stop and start for a light it will quickly move forward and jerk....if I slow down the speed it will excellerate too......

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NHTSA #: 10983439
mediumUNKNOWN OR OTHER
Filed: Oct 2016

Severe transmission issues. Purchased from mtn. View jeep in ringgold.

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NHTSA #: 10915533
mediumUNKNOWN OR OTHER
Filed: Aug 2016

When u pull off you feel a shake or vibration for the first 15 second then it drives normal I have took it to the dealer ever since I purchase the vehicle in it still not fix im very unhappy with this problem I brought it back to the guys who sold it to me the next day in they told me that how it suppose drive its a new car it didn't sit well with me so I brought back in one of the mechanic said they feel what I'm talking about they will see what they can do in still no good out come

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NHTSA #: 10899528
mediumUNKNOWN OR OTHER
Filed: Aug 2016

2015 jeep cherokee sport - 12k miles - car accelerates after taking foot off of gas pedal. Contacted dealership - service manager and was told that this is a known "characteristic" of this vehicle. You mean a problem !!!

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NHTSA #: 10893137
mediumUNKNOWN OR OTHER
Filed: Dec 2015

The car has a toxic internal smell. It clings to you for hours after leaving the car and has remained on clothing and baby toys left in the car. I bought the car new and as I have driven the car the smell had become worse and worse.

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NHTSA #: 10809364
mediumUNKNOWN OR OTHER
Filed: Oct 2015

I did the recall orc module software on my vehicle now I got a recall on th radio security vulnerabliliey the dealer in my town says this is the same recall, is it?

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NHTSA #: 10781840
mediumUNKNOWN OR OTHER
Filed: Oct 2015

Driving on highway & dashboard starts flashing, had to pull over and message stated to service transmission. Car has less than 15 k miles, took it in dealer indicated it was fixed, same day on the way home from dealer on highway it happened again

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NHTSA #: 10779164
mediumUNKNOWN OR OTHER
Filed: Jul 2015

This vehicle shakes bad at take off from a stop or making a left or right turn took it now 4 time dealer can't fix it don't under stand what's wrong!

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NHTSA #: 10734715
mediumUNKNOWN OR OTHER
Filed: Jul 2015

Vehicle started displaying malfunction indicator light (mil) & had error codes u0402 & u1424. Dealer where I bought the vehicle performed recall r01 - flash of tcm & pcm (took about 3 hours). In june, I received notice of recall r05, which I had performed & also advised dealership of mil light ( same error codes u0402 &u1424).

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NHTSA #: 10733536
mediumUNKNOWN OR OTHER
Filed: Jul 2015

Since I bought the car the transmission shifted very rough. The car surged forward when slowing down. When stopped and starting to move forward the car jumped forward on a consistent basis.

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NHTSA #: 10732619
mediumUNKNOWN OR OTHER
Filed: Jun 2015

Vehicle has noticeable front end shimmy in low gear that only goes away after shifting to second gear. Dealer has no fix at this time.

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NHTSA #: 10725482
mediumUNKNOWN OR OTHER
Filed: Jun 2015

Dealership that replaced my transmission on 05/26/2015 informed me that I need new front axles. My jeep is brand new. The new front axles won't be available un maybe september of 2015.

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NHTSA #: 10723327
lowUNKNOWN OR OTHER
Filed: Feb 2025

The vehicle was recalled but it's been six months and the part is still not available and we are unable to renew the registration due to the part not being available.

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NHTSA #: 11640860
lowUNKNOWN OR OTHER
Filed: Oct 2023

The recall on my vehicle has still not been remedied, nor have I received any information in regards to this recall outside of news coverage and my own checking.

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NHTSA #: 11550299
lowUNKNOWN OR OTHER
Filed: May 2023

The vehicle lift gate gets stuck, and will not open or close properly via the button. I have to manually close it.

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NHTSA #: 11522560
lowUNKNOWN OR OTHER
Filed: Apr 2022

3g sprint went away in the middle of January this year 2022..So did the uconnect 911 safety button, which means when a emergency happens there is NO way to get help now..jeep/uconnect has NO update NO fix to the problem..this is a safety issue in my opinion.. also the app does not work and you can not remote start, lock or unlock your car which also could be a safety issue in a bad situation..

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NHTSA #: 11459458
lowUNKNOWN OR OTHER
Filed: Jan 2022

Transmission will lag, it will jump when you step on accelerator.

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NHTSA #: 11448406
lowUNKNOWN OR OTHER
Filed: Jan 2022

Screen said Service Shifter while driving, all gears lit up red.

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NHTSA #: 11445830
lowUNKNOWN OR OTHER
Filed: Jun 2021

didn't cause an incident yet but I don't know if it could. The start/stop thing keeps becoming unavailable.

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NHTSA #: 11419602
lowUNKNOWN OR OTHER
Filed: Jan 2021

Service gear shifter appears. Cannot see MPH when this happens. Mostly while on the freeway and vehicle has been on the road for more than a half hour.

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NHTSA #: 11386110
lowUNKNOWN OR OTHER,SERVICE BRAKES
Filed: Oct 2020

About a week ago from today (10/25/2020) my car started having issues starting up. Everything blinks on my dash and acts like it doesn't want to start up. It says to service brakes and service transmission.

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NHTSA #: 11366344
lowUNKNOWN OR OTHER
Filed: Sep 2020

Indicator says to "service shifter" I want to know if my car has a recall notice.

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NHTSA #: 11354040
lowUNKNOWN OR OTHER
Filed: Jul 2020

Stereo system: system remain on and can not turn it off, whether vehicle is running or stopped. I have removed keys from ignition, gotten out of car, shut doors and system remains on and it has stayed on anywhere from 5 to 10 minutes. I have had this problem since purchase of vehicle.

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NHTSA #: 11340603
lowUNKNOWN OR OTHER
Filed: Jun 2020

'service shifter' notification is displayed. Came on a few times while driving. Turned car off and it goes away.

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NHTSA #: 11331859
lowUNKNOWN OR OTHER
Filed: Apr 2020

Shift gear problem while driving

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NHTSA #: 11320898
lowUNKNOWN OR OTHER
Filed: Feb 2020

Service shifter light comes on almost constantly and will not go off. You cannot clear it unless you park the car turn it off and back on and hope for the best.

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NHTSA #: 11311815
lowUNKNOWN OR OTHER
Filed: Feb 2020

Service shifter keeps coming on. I've tried taking it to see what the problem was but it's always off when I take it and they tell me that they can't fix the problem if it's not communicated that it has one!

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NHTSA #: 11309083
lowUNKNOWN OR OTHER
Filed: Jan 2020

When I am driving my car, it will automatically go into neutral. Normally, I am driving 15-25 mps, the radio and heat/AC is off. I am scared to drive my car.

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NHTSA #: 11298621
lowUNKNOWN OR OTHER
Filed: Jan 2020

When driving on the highway the the warning chime go off and the dash reads "service shifter"

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NHTSA #: 11298492
lowUNKNOWN OR OTHER
Filed: Jan 2020

The shifter lights up red in all drive numbers and letters, when driving and sitting still, have to turn off engine then it stops. I dont want problems with this other people have had to change shifters, I should not have to do this, it was an expensive vehicle!!

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NHTSA #: 11292575
lowUNKNOWN OR OTHER
Filed: Nov 2019

The 'service shifter' light has come on multiple times in one day. I have turned the car off and back on, but it still shows up as soon as I put my car in drive. This has happened before, but I've always just been able to turn my car off and it would be fine.

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NHTSA #: 11280984
lowUNKNOWN OR OTHER
Filed: Nov 2019

Service shifter light keeps coming on. You can turn the vehicle off and on and it will go off. Next time it is started it comes back on again.

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NHTSA #: 11280820
lowUNKNOWN OR OTHER
Filed: Nov 2019

Service shifter light continues to come on it hapoens while the vehicle is stationary and motion at different times at first it would come on then when I turn the vehicle off and restart it would not be on however for the pass week it comes on more frequently it occurs whether im driving on city streets or highway

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NHTSA #: 11279847
lowUNKNOWN OR OTHER,ENGINE
Filed: Oct 2019

My gas cap light has been on for 2 years. I apparently am the only one with this issue and have been told there is nothing that can be done as they need a flash to reset the motherboard. In the meantime to rule things out I had to have the vapor test done and replace the gas cap which of course solvee nothing.

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NHTSA #: 11270672
lowUNKNOWN OR OTHER
Filed: Oct 2019

Car shifts really hard and then, today when driving in the middle of the road with my toddler in the car my car shut off and said shift to park . Finally turned back on .

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NHTSA #: 11270541
lowUNKNOWN OR OTHER
Filed: Oct 2019

I was driving on the interstate between 60 and 80 pmh and out of nowhere the service shifter popped up on the dashboard screen and then all the lights on the shifter lit up red ( like a christmas tree) and I lose complete function of the shifter all together. This has happened 8 times in the 15 months I have owned this vehicle.

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NHTSA #: 11267033
lowUNKNOWN OR OTHER
Filed: Jul 2019

Service shifter error when driving on the dashboard will block completely on the highway.

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NHTSA #: 11232066
lowUNKNOWN OR OTHER
Filed: Jul 2019

"service shifter" notification comes on the dashboard. A search of the web finds this is a common problem and that jeep doesn't know what the issue is. Seems like enough is happening to warrant a recall.

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NHTSA #: 11230961
lowUNKNOWN OR OTHER
Filed: Jun 2019

Service shifter message all lights on gear box all lit no change when out into gear

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NHTSA #: 11221406
lowUNKNOWN OR OTHER
Filed: Apr 2019

Well in drive the car turned into neutral just didn't go anywhere only had the car for about two thousand miles bought the car used 2015 one year ago from westbury jeep it's a jeep cherokee latitude 2015. Been in the shop 5 times already

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NHTSA #: 11204495
lowUNKNOWN OR OTHER
Filed: Jan 2019

Transmission bangs very hard when shifting around 40 miles per hour. If traveling up an incline it seems to worsen the force of the bang. Also has a stutter when accelerating from a stop in 1st gear thru 2nd gear.

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NHTSA #: 11164504
lowUNKNOWN OR OTHER
Filed: Nov 2018

The 911 button does not work when pressed. Get notice saying this.

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NHTSA #: 11152304
lowUNKNOWN OR OTHER
Filed: Nov 2018

As I was driving to work this morning, I heard a "ding" which directed my eyes to the screen on my dashboard. I had a message that said "car must be stopped to shift" "shift into park". Already confused, my car shifted into neutral by itself, the steering wheel locked up, and I lost total control of my car.

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NHTSA #: 11150957
lowUNKNOWN OR OTHER,ENGINE
Filed: Oct 2018

Periodicallly, car will not start at first. When it does, it says service transmission. Transmission jumps and will not shift into second.

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NHTSA #: 11142936
lowUNKNOWN OR OTHER
Filed: Sep 2018

Service shifter, vehicle tries to shift into park while driving.

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NHTSA #: 11123934
lowUNKNOWN OR OTHER,ENGINE
Filed: Jul 2018

Faulty transmission gear shifting

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NHTSA #: 11109643
lowUNKNOWN OR OTHER
Filed: May 2018

My car keeps disengaging when I'm driving. It feels like it goes into neutral. Car read but doesn't feel like there is any connection to make it go.

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NHTSA #: 11097789
lowUNKNOWN OR OTHER,ENGINE
CrashFiled: Apr 2018

Automatic, shift moving to standard or neutral

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NHTSA #: 11089988
lowUNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Oct 2017

***service shifter****the service shifter light continues to come on. I've taken the car in for updates 3x in the past month. During the time the light is on, I feel the car accelerating on its own when driving and reeving when stopped.

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NHTSA #: 11035136
lowUNKNOWN OR OTHER
Filed: Oct 2017

Service shifter light came on and all lights on shifter lit up

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NHTSA #: 11033429
lowUNKNOWN OR OTHER
Filed: May 2017

My car is 2 years old and has roughly 38,300 miles. The factory warranty is 36,000 miles. I purchased the car at 37,401.

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NHTSA #: 10991557
lowUNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Mar 2017

While driving on street car just died and slowly came to stop.very dangerous.tried restarting would not start.unknown what is wrong with car that stops when driving and will not start again right away. After car sitting awhile and a few attempts to start it, it starts again only to stop while driving again.

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NHTSA #: 10960281
lowUNKNOWN OR OTHER
Filed: Jun 2016

Vehicle parked in the drive way after returning from work.shortly after discovered that tailgate glass shattered and falling off the vehicle. No evidence of glass being hit or cracked prior to the incident.

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NHTSA #: 10876790
lowUNKNOWN OR OTHER
CrashFiled: May 2016

Vehicle in park an idling in very level driveway was being unloaded. On a second exit toward the vehicle it started to move in reverse unoccupied. Managed to get in but could not save the door and rear from damage.

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NHTSA #: 10865010
lowUNKNOWN OR OTHER
Filed: Feb 2016

While following the owners manual for flat towing behind a motor home I crossed multiple railroad tracks at a grade crossing and the cherokee tow vehicle began a violent oscillation that shook the entire motor home and did not stop until the vehicles came to a complete stop.

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NHTSA #: 10824583
lowUNKNOWN OR OTHER
Filed: Feb 2016

Is the engine start/stop system dangerous? I think so. When I pull into parking spaces and begin to shut down the car (shift into park, go to push the engine stop button), the ess system activates.

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NHTSA #: 10823956
lowUNKNOWN OR OTHER
Filed: Jan 2016

Back window broke. No idea where it came from or how it started as I was sitting in my home and the car was parked outside. The car is not even a year old.

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NHTSA #: 10822006
lowUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Dec 2015

Side view mirrors' placement blocks visibility particularly while maneuvering in parking lots created several close calls. Mirror should be mounted higher to eliminate vision blockage while improving visibility.

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NHTSA #: 10816273
lowUNKNOWN OR OTHER
Filed: Oct 2015

The vehicle was stationary .the water from the air condition condensate line runs on a pan which in turn over flows over the side of the pan running on to the exhaust steaming up under the car into the engine compartment and the steel above the exhaust.

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NHTSA #: 10778928

Other 2015 Jeep Cherokee Issues