2012 Ford Explorer Backup System Problems

Your rear view camera is not working properly and displays a message telling you to contact the dealership. This means you won't be able to see behind your vehicle when backing up, which could make it harder to spot obstacles or pedestrians. The camera system will likely need to be inspected and repaired or replaced by a technician.

The contact owns a 2012 Ford Explorer. The contact stated that while reversing, the rearview camera failed to display an image. The message "Camera Not Available - Contact Your Dealer" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.

The contact owns a 2012 Ford Explorer. The contact stated while reversing, the back over prevention image was showing on the opposite side of the screen, and the camera was flickering. There were no warning lights illuminated. The contact stated that the failure could be linked to NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the VIN and the model vehicle were not included. The vehicle was taken to the local dealer where it was diagnosed and determined that the camera needed to be replaced. The vehicle was repaired, but the failure recurred. The dealer informed the contact that there was no warranty coverage on the vehicle for the failure. The manufacturer was not contacted. The failure mileage was approximately 68,000.

The contact owns a 2012 Ford Explorer. The contact stated while reversing, the rearview camera image was black or distorted, and the message "Camera Unavailable - Report to Dealer" was displayed on the infotainment screen on several occasions. The contact stated that the failure had been recurring intermittently. The contact stated that the vehicle was taken to an unknown dealer, where the rearview camera was replaced twice; however, the failure persisted. The dealer was notified of the failure and advised the contact to schedule an appointment for the rearview camera replacement. The dealer informed the contact that the VIN was not included in an unknown recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.

Display failure due to ACM and APIM module failure. Vehicle left without backup camera, no phone connectivity, no heat/ac control, no navigation.

Back up camera reversing rear images which is very dangerous. Also the camera often times just doesn't work at all.

The rear view camera shows the image as a mirror image. In example, items that are actually on the right side appear to be on the left side when viewing the camera. In addition, the camera often times just goes black and shows no image while in use.