2021 Ford Edge Backup System Problems

Your 2021 Ford Edge is part of a recall for the back-over prevention system (NHTSA Campaign 25V315000). Your dealer attempted the repair but couldn't complete it because Ford hasn't provided the required Override Code. Despite contacting Ford, you haven't been able to get the repair finished, and the delay has exceeded a reasonable timeframe. The repair will likely require Ford to send the Override Code to your dealer so they can reprogram or recalibrate your back-over prevention system.

Your 2021 Ford Edge's rear-view camera stopped working and has been non-functional for about a year. You received a recall notice for back-over prevention systems, but when you contacted the dealer and Ford, they said your vehicle's VIN wasn't eligible for the recall even though you had the recall letter. Fixing this will likely involve diagnosing why the camera failed and either replacing the camera unit or its wiring and connectors.

Your backup camera or back-over prevention system may not be working properly. This could make it harder to see behind your vehicle when backing up, increasing the risk of hitting something or someone you can't see. The system may need to be inspected and repaired by a technician.

Your infotainment screen occasionally goes blank or glitches when you receive a call or turn on the radio, and this has happened several times while you're driving. The screen issue appears to be related to the back-over prevention system notification you received. Fixing this will likely require a software update or infotainment system repair at a Ford dealership.

The contact owns a 2021 Ford Edge. The contact stated that the rearview camera intermittently went blank while the vehicle was shifted into reverse(R). The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called the dealer to schedule an appointment for an oil change, and the contact inquired about the status of the recall, and the contact was informed that there was no longer a recall listed for the VIN. The contact stated that the vehicle was never serviced for the recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V160000 (Back-Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to two dealers; however, each dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Ford Edge. The contact stated that while reversing, the rearview camera image was distorted. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V160000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Ford Edge. The contact stated that the display screen was intermittently inoperable. No warning lights were illuminated. The contact stated that the failure was more frequent while starting the vehicle and then shifting into reverse. The contact stated that the display screen failed to produce an image when the vehicle was shifted into reverse. The vehicle was taken to a local dealer to be diagnosed; however, the contact was informed that no failure was found because the display screen had started working as needed. The contact was able to drive normally; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.

Reverse camera saying not available when car is put in reverse. There is an update for the 2021 backup camera. My VIN is apparently not on that even though it is a 2021 Edge.

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V151000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and referred the contact to the NHTSA Hotline. The contact had not experienced a failure. Parts distribution disconnect.

See attached document for complaint

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V151000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rear-view camera displayed a distorted image. The vehicle was taken to the dealer; however, the dealer was unable to perform the recall repair due to the module configuration data being missing from the Ford server. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 15,130. Parts distribution disconnect.

After over the air update to fix rear camera issues the front camera does not operate. The camera is used when operating at slow speeds. When the button is pushed the camera does not come on.

I received a recall letter from Ford Motor Company dated April 2022 for recall notice 22S14 / NHTSA Recall 22V151. The risk is "A rear-view camera that intermittently displays a blank or distorted image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash." This recall is not in the Ford or NHTSA database for my vehicle yet I have experienced this problem. The remedy is a software update which the dealer has not been able to install. A new AIPM module has been on backorder since November 19, 2021 when the previous owner experienced the same problem.

Hi The main screen just goes blank or partially corrupted, so I have no access to the rear camera or main controls on the panel